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MikeS Posted
The speaker itself I feel is good design, good quality, but lacks in some simple ways. First, the charging port I feel should have a cover so debris, water, etc. could be kept out. Second the first generation and second generation speakers do not pair together. I feel this should’ve been addressed so all Bose products would be compatible together. Third support from Bose has been terrible. if you do get in touch with somebody no help walking you through any type of problem, and don’t bother to try to make a purchase from Bose directly. My advice if you buy a Bose product buy it through Best Buy.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Hello Mike, thank you for sharing your detailed feedback. We’re delighted to hear you find the Bose SoundLink Flex (2nd Gen) well‑designed and of good quality. It delivers surprisingly big, bold sound in a super‑packable size, built to be durable and ready for any adventure.
We truly appreciate your input about the charging port cover and will bring this suggestion to our team for future consideration. Regarding pairing, the first and second generation SoundLink Flex speakers use different apps, which is why they cannot connect together in Stereo or Party Mode. Your feedback is valuable, and we’ll take it into account as we continue to improve our products and features.
We’re sorry to hear about your experience with our Bose support. That’s not the level of service we want for our customers. If you ever need troubleshooting assistance or have any inquiries, please don’t hesitate to reach back out through the link below, we’re here to help and make things right for you. https://bose.life/4cvbCHo
Sophie - Bose Customer Support
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LadyMarvel Posted
Great Bose sound but is not very loud. I had expected for a speaker of this size to be a little bit louder. It seems to need to be charged more often than my previous cheap speaker. For the price, guess I was paying more for the name than I was for the performance of the speaker.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Hi there, thank you for sharing your feedback. We’re glad to hear you enjoy the Bose sound quality, though we’re sorry to learn that the volume and battery life haven’t fully met your expectations. The Bose SoundLink Flex Portable Speaker (2nd Gen) is designed to deliver up to 12 hours of battery life at a moderate volume level, with reduced playtime at maximum volume. The charge time is approximately 4 hours when using a 1.5A USB power supply.
If you’re experiencing shorter battery life than expected, here’s a helpful guide you can use: https://bose.life/48NPHZl
We truly appreciate your input, as it helps us continue improving both performance and user experience.
Jelyn - Bose Customer Support
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Amelia Posted
The sound is amazing. My only issues are design and programming flaws. The buttons are indented, all joined together and smooth so they’re hard to press for anyone with nails, and you can’t press them in the dark. It doesn’t stand up well on anything other than a hard, flat surface. Mostly, I hate that you can’t power it off with the app. I don’t like that it continues to make a chime noise every minute rather than auto power off (like it’s programmed to do) if it’s not connected to anything. So for example I use it with my tv at night. If I want to go to sleep I turn my tv off, but the speaker will chime every minute because the Bluetooth disconnected. And rather than it just power off after not being used for 5 mins, it will continue to alarm every min. So I have to physically get up out of bed to turn it off. I want to be able to turn it off in the app or for it to not make a chime noise. But there’s no option for that. There’s an option to turn off the voice in the app but that doesn’t stop the chimes. Kinda frustrating in this day and age.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Blue Dusk
NoeC Posted
It what I was looking for. Easy connection to my devices (mainly Samsung phone) and the sound is perfect for my use. Was looking for something small for tailgating at the SDFC games. And the price was excellent
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Sandstone
EmilyJ Posted
This speaker has been amazing. I bought it for my son and he loves it so much. The sound is amazing.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Blue Dusk
Posted
Hi Emily, thank you so much for sharing your experience! We’re delighted to hear the speaker has been amazing and that your son is enjoying it. It’s wonderful to know the sound quality is living up to your expectations, we truly appreciate your feedback. <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Darkshot Posted
Good music but no strong base and the battery life is negligible. Definitely not bose quality
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Hello! Thank you for sharing your feedback and we’re glad you enjoy the music quality. We’re sorry to hear that some features didn’t meet your expectations. The SoundLink Flex (2nd Gen) Portable Bluetooth Speaker delivers crisp, high‑fidelity audio with deep, impactful bass. If you’d like more control over the sound, the Bose app offers an Adjustable EQ for higher highs and lower lows. You can also review this troubleshooting guide to help with bass concerns: https://bose.life/440bwCq The speaker provides up to 12 hours of battery life, and if you’re experiencing less, this guide: https://bose.life/43YbCKQ may help resolve the issue.
These steps should help resolve both concerns. If the issues persist, please don’t hesitate to contact us at https://bose.life/contactus .We truly hope this helps resolve the issue for you! We’re happy to help!
Sophie - Bose Customer Support
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BklynNY Posted
I returned it. The sound was good but the buttons are difficult. You have to press them more than one time to turn it on or off and the indicator lights don't seem to operate at the same time. Too bothersome to be bothered with.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Alpine Sage
Posted
I'm very sorry to hear you returned your SoundLink Flex 2nd Gen speaker, though you did enjoy its sound. The power button shouldn't require multiple presses in order to work, so if you're finding the buttons hard to operate or the LED states difficult to follow, please contact your local support team for assistance. We'll then take you through everything, so we can help you get the best out of your speaker! Warm regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
RussellL Posted
Impressive sound output in a small package! I can't provide an separate rating for value, however, so I will say I think these speakers are overpriced for what you're getting and my rating is lower as a result.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Sandstone
KimberlyF Posted
I’ve had it for a few weeks already. The battery on it dies really fast considering the few times I’ve used it. The speaker is not loud either. But other than that, color is cute and size is convenient. It does charge fast too.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Alpine Sage
Posted
Hello Kimberly,
I am glad to hear that you love the design of your SoundLink Flex (2nd Gen) speaker. This speaker offers 12 Hours of battery life at moderate volumes, which will be reduced at maximum volume.
If you need any assistance, do not hesitate to contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
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Winterpups Posted
Wonderful sound but somewhat hard to turn on and off due to its heavy rubber cladding. Switch often does not engage, and battery status is often garbled. Disappointing that this small glitch makes a return likely.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
I'm glad you like the sound performance of your SoundLink Flex 2nd Gen speaker! The speaker's physical controls are designed to be easy to operate; however, if you're finding the power button difficult to operate, pushing down with a fingernail or thumbnail should help. As for the "garbled" battery status, we'd like to know more about what exactly is happening there, so please do get in touch: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ChrisG Posted
It would have been a perfect speaker with a tweeter. While the sound stage is wide it is not well defined. The bass over powers any highs. It's all mids and bass. I initially love the speaker until I compared it to the beats pill which was actually a real shocker since I am not an Apple fan at all! But Apple definitely nailed this product. I was also extremely disappointed in the Sony Ult Field One. The bass (which I absolutely love on Sony's headphones) sounds horrible choppy and The passive radiators sound like they are going to pop in not a good way. So close Bose.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Alpine Sage
JohnB Posted
I wish this speaker came with a charger and not just a cable. Was a little short on base sound. Somewhat overpriced but the sales discount made it acceptable Would not buy without this discount.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Thank you for choosing Bose and sharing your feedback on the SoundLink Flex (2nd Gen), John. We understand how important included accessories, bass performance, and we’re glad the sales discount made your purchase worthwhile and overall value are to your experience.
The charging brick isn’t included as part of our commitment to reducing environmental impact most customers already have compatible chargers, which helps minimize waste. The great news is that your SoundLink Flex (2nd Gen) includes adjustable Bass, Treble, Boost, and Reducer settings, so you can fine-tune the sound to your liking.
To use the Equalizer:
In the Bose app, select your product then tap on the EQ button in the lower-left corner; or within the Sound section of the Settings menu, select Equalizer. Bass, mid, and treble level presets can be chosen buttons below. Graphic EQ changes can be made by pressing and sliding the white circle up or down. To return to the default EQ curve, tap Reset in the upper-right corner.
If you’d like further assistance or recommendations to enhance bass or explore other options, please contact us through this link: https://bose.life/49SSe5s
We’d love to help make your experience even better.
Gloria - Bose Customer Support
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CeliaP Posted
its mot louder enough and could charge better. For the price
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Hi there, thanks so much for your feedback! We're glad you're enjoying the SoundLink Flex Portable Speaker (2nd Gen). It offers up to 12 hours of battery life at moderate volumes, though this may be reduced when used at maximum volume.
Regarding volume in wide open areas, you're absolutely right. While the speaker delivers impressive sound for its size, larger spaces may require a bigger speaker for optimal coverage. That said, when compared to other speakers of similar size, the SoundLink Flex (2nd Gen) truly stands out in performance.
If you're having trouble with short battery life on your SoundLink Flex (2nd Gen), here’s a quick troubleshooting guide that might help: http://bose.life/3JAF0iW
Jelyn - Bose Customer Support
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JamesT Posted
The sound is almost more deep than loud. I wanted something that I could hear from a bit more of a distance so that I could set it down and work throughout the house; it isn;t really loud enough for the.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
Thank you for your feedback. We understand you’d like the sound to be louder for use around the house. This product is designed to give deep, rich audio, but adjusting the settings or placement may help improve the volume for your space.
Marlo - Bose Customer Support
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JanetteG Posted
Great sound quality. I wish the batter would last longer.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Sandstone
Posted
I'm happy to hear you like the SoundLink Flex 2nd Gen's audio performance! The battery lasts for 12 hours at moderate volumes, although using it at maximum volume will reduce this time. I hope this information is useful. Warm regards, Fiona M. - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
MaCDeSy24 Posted
This speaker feels underwhelming for $150, i have spent less on other brand speakers and had better sounding results. Its not bad, just not a wow speaker for this price.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Blue Dusk
Posted
Hello there, thank you for bringing this to our attention, we’re here to help. We’d like to learn more about the issue you’re experiencing with the sound quality of your SoundLink Flex Portable Speaker (2nd Gen).
You can contact us using this link: https://bose.life/48EXztC
Klariss - Bose Customer Support.
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Toutmanifik Posted
Bought this on sale for $119.00. The price isn't bad for whats on offer but I am somewhat disappointed in the volume. I expected the BOSE brand to deliver a much higher volume setting than it has.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Alexa Posted
I've always been a big fan of bose speakers but this one does not have great battery length. I will use it for 30 minutes and it will go from 100% battery to 40%.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Sandstone
Posted
Hi Alex, thanks for leaving your feedback on the SoundLink Flex 2nd Gen. You can expect roughly 12 hours at average listening volumes. This can reduce if you play it at maximum volume.
Please see this page for additional troubleshooting assistance regarding shorter than expected battery life. https://bose.life/40b5LQH.
Jeff - Bose Customer Support
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iiikhan Posted
OK, quality. Could be better for the price and brand.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Blue Dusk
AlandaG Posted
Purchased 3/14/25 ... This is the cutest speaker . . . I purchased the teal color. I was completely blow away by the sound in the store, amazing. Unfortunately, when I brought it home I wasn't impressed in comparison w/ my JBL $99 speaker. Also if you are a music lover you will on get 5 hours of play time if your volume is over 50%. I love to clean and listen to music and not even half way through my day battery was less than 30%. Other than that nice product. But I will be sending mine back due to the short battery life.
This review is from Bose - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Black
Posted
It’s great to hear that you loved the design and sound quality of the speaker! However, we completely understand your disappointment with the battery life, having to recharge frequently can definitely take away from the experience. Our support team is happy to assist you with troubleshooting and even looking into service options. You can get in direct contact with us via Social Media, or through this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
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