Customer Ratings & Reviews

Posted 4 months ago

Thank you for sharing your feedback with us. We’re glad to hear you found the materials to be of robust quality, but we’re truly sorry that the audio performance did not meet your expectations. The Bose SoundLink Plus Portable Speaker is designed to deliver bold, resonant audio along with a tough, ready for anything exterior.

Your feedback is very important to us, and we’ll use it to continue improving our products and ensuring they meet the high standards our customers expect.

NJ - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 months ago

Hi there, thank you for sharing your honest feedback. We're sorry to hear that the SoundLink Plus didn’t meet your expectations, especially when you were hoping for a noticeable bass upgrade compared to the SoundLink Flex II. We understand how important powerful low‑end performance is, especially in a larger speaker.

The SoundLink Plus is designed to offer fuller, more spacious sound, wider audio dispersion, and richer detail at higher volumes, but personal expectations for bass can vary from listener to listener. Bass performance can also be influenced by factors like room placement, surface type, and listening distance.

To help you get the best possible performance from your speaker, please check out this article on how to boost or adjust the bass based on your preference:

https://bose.life/3YJw0fM

Cedie - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 8 months ago

Hi Ralph, we’re glad to hear you find the speaker reliable overall and we're sorry to hear that the volume doesn't meet your preference for loudness. If the volume isn’t quite meeting your needs, we recommend checking the volume settings on both the speaker and your connected device, as well as trying different EQ settings if available. If you’re still not getting the sound level you’re looking for, We have a quick guide at http://bose.life/42s36mr it should get your speaker performing at its best.

Daisy - Bose Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/bose.png" alt="bose" title="bose" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />