Customer Ratings & Reviews

We have had the oven for two months and really liked all of the features. Great for frozen pizzas, bagels, toast, and a small batch of cookies etc. Unfortunately, today while halfway through baking a frozen pizza the glass shattered out of the blue. We will go through the warranty process to make a claim but am rather disappointed in this product at this price point. I understand things happen but after doing a quick search it seems this is not uncommon.

The seal was warped and had to fix it myself. No one would answer my questions. It still doesn’t seal shut.

Oven smoke a lot when you using to cook any ripe of meat

I've gotta say, this oven/air fryer combo is well-made and seems like it'll last. The large capacity is great for big meals, and the cooking process is super quick. However, we were really hoping to get that perfect crispy finish with the air frying function - unfortunately, it just doesn't deliver. If you're looking for a dedicated air fryer, this might be worth considering, but if you want a combo unit that's going to knock out both oven and air fryer tasks, I think there are better options out there. We'll be returning this one since we can only fit one or the other in our kitchen.

This toaster oven has several nice features and the controls are fairly intuitive. When I've baked or reheated with it, it seems to perform acceptably. But the toasting capability leaves a lot to be desired. Since we toast something every day, it's frustrating that setting it to the darkest setting (7), which takes over 5 minutes, doesn't even start browning. The underside does not get lightly crisp, despite what the user guide says. There have been some times that I've had to reset 3 times to get the toast crispy. For the amount paid for this item, I was expecting better.

it is good oven but tray gets jammed when you open and tray to close it . The tray will not slide back gets jammed . need to push back by hand to close the door .had to return back . check 2nd one still same problem brand new oven .

Product has a lot of very good features and does a fine job of delivering quality meals. But, I found on the internet where the oven had a Lawsuit that claimed the the glass door could spontaneously explode. The case was voluntarily dismissed in 2023 by the plaintiff without prejudice. That means the Lawsuit can still be refiled. The Manufacture did not issue a recall. It has been noted that this problem is still occasionally happening up to 2026. I returned the oven.

Nice oven, but it has started to make a very loud noise while preheating. It need cleaning like your oven. I pd more and expected more. I have had about a yr. Talking to Beville was difficult and trying to replace earlier was even more difficult. They needed pictures of where it sits, inside and out. I would have return, wait to see if could b repaired, if not would replace. Could take upto 90+ dys.

I've had this toaster for about 2 years. It bakes pretty good for the most part. I use it mostly to reheat food, pizza or re-crisp something like chicken. It does a great job on roasting tomatoes. It doesn't bake cookies and cakes to my preference so I use my gas oven instead. It makes good toast, you just have to increase how dark you want to avoid having the bottom side staying pale. It toasts unevenly with the bottom side lighter than top. I'm guessing the top part toasts darker because it has the long metal bar sitting between the two heat rods while the bottom doesn't have one. I wish the door handle wasn't that big Because it has a tendency to pop up and close by itself if I open the door too fast. Then it hits the counter and pops back up. You do not want to have hot metal hitting your other hand. I think as a solution is to maybe change it to a sliding door (slide under the bottom of toaster) similarly to what the ovens they have in England. Not sure if that kind of oven door would be allowed here. Also please get rid of the magnets on each side of the door and inside the toaster. I do not know what purpose they serve. it's a nuisance when I am taking the rack out to move it up or down, whatever. Especially when moving it from bottom to middle. It seems to pull it down toward the door. Then I have to jerk it up to release it from the door. It also makes it slightly difficult to line it up in because the magnets pull it down toward below the lines which is the wrong position. I feel they made the margets too large because it seems to extend just below each space to reposition the rack. You have to make sure it's perfectly aligned to slide in with no ease. Please make it less fussy. I probably would not buy this product again if my toaster broke.

Can’t really complain, as it does what it’s supposed to do. My regret is that it’s an outdated model, and for not much more money I could have gotten the newer model, which is also an air fryer. My fault. Also (very small complaint), I look at it several times a day, looking for the time, which isn’t a feature. Again, a small complaint, but would it have killed them to include a clock?

To think that this is a $500 oven makes you cringe how easily impressed people can get. So for the money you do not get the clock, stainless interior, stainless trays, metal control knobs and led light but instead you get painted interior, enamel/aluminum light duty trays, plastic knobs and Edison incandecent bulb. After a week of use it looked as a store demo with fingerprints all over. So the only reason I kept the unit is not to have a separate toaster, airfryer, small oven, slow cooker. Convection fan is cheap and misaligned thus making wobbly noise at normal speed. Grant it it cooks faster and better than the competition but that is expected since they cost way less. Cleverly undersized interior won't fit the half size baking sheet so they can sell you theirs at three times more. Mind you this came highly recommended by the Americas Test Kitchen more than once. I won't heed their advice again that easy.

We have had a Ninja XL oven buy that only lasted 20 months. We decided to tey the Breville. It is definately better built but I cant say that it is better. We have been disaappinted by how much steam escapes this through the door. For example when air frying frozen french fries there is a substantial quantity of steam coming out around the door seal. We are concerned all that moisture could ruin our upper cabinets. The toast function is also just ok, not great. We do like the larger size than the ninja xl, we can install half cookie sheets and full 9x13 pans..

While this product gives you an air fryer option, it’s really nothing more than a toaster oven. Other reviewers complaints about inaccurate temps are true, however, you can still guesstimate how long something needs to cook once you’ve used it enough times. I know that’s not how it’s supposed to be but my rating reflects this issue. The fact that it’s so large also means that it’s costlier to heat 2 pieces of toast or reheat small leftovers, too. All in all everything cooked in it so far has come out very good. And the construction seems excellent. No door issues thus far. If you don’t jerk the door open, I don’t see how you would have any problems with it. Cleaning is easy enough, too. It should be be priced lower, though. I bought it on a price match. Maybe there’s cheaper options, but it is a space saver in terms of separate appliances. I’m going to recommend it only because there’s no middle choice. Do your research.

It’s ok……………………………………………………………………………………………………………..

I was very excited about this product, but unfortunately, it was not a good fit for me. We followed all the recipes and recommendations, but the food did not cook evenly. We tried many different recipes, but got burned edges and raw products inside. Additionally, it's quite difficult to clean the inside of the oven.

Using the air fryer for fatty meats requires major cleaning up. Maybe it's great for frozen tater tots. So, disappointing.

Oven work great when we picked up the second one. Very nice quality. First one we purchased did not have the accessories. Broiler and pan. We had to go back to the store and get another one that had everything in it. Would have been a 5 star review if I did not have to take the first one back because the over is great.

I love the Breville! And give it 5 star rating, easy to use, easy clean up, and convenient for those quick dinner options when you don’t want to heat up the standard oven. It’s also a great option when cooking larger meals with holidays or special occasions, I’m amazed & delighted with its reheating cooking, baking and toasting... Best investment & have recommended it to family and friends, I am looking forward to exploring new recipes & would have loved Breville to have included a few in the manual book provided at the time of purchase! However I did research online & found a video or two which was provided by: William Sonoma. Enjoyed the few tutorials available there! PS: My purchase was made on line during Covid19 & Best Buy made the curbside pick up incredibly fast, safe, and convenient! Thank you Best Buy for your efficient service & helpful staff during these uncertain times! Sincerely, Debbi B. AKA: happiest customer!

It came with a faulty sensor and had to return it. The return policy at BestBuy is great!

I haven't even had this toaster oven a month yet & already hounding me for review. So far I haven't had any issues with this purchase. I'm getting used to the function buttons. Haven't actually had a chance to cook a chicken or a roast in it yet. My concern is in how hot the top of the toaster oven gets when I use it. For 15-20 minutes. Because the bottom of my upper cabinet gets super hot. I'm going to give the product 3 star rating.