Customer Ratings & Reviews

This thing came highly recommended but after about a month with it I never would have bought it. Routine use - reloading the water and putting the water receptacle back on the base unit is a problem - it spills all over the place. It spills all over the place when you remove the spent receptacle. Don't put it on nice furniture you don't want to water damage! Does the job for a small room however. Running it full tilt the best I was able to get the room humidity to was 40% - windows and doors closed of course but in a very dry climate. And it's ugly. Normally I'm a function over form guy. But this thing is just awkwardly ugly in addition to being awkward to use on a daily basis. Probably consider a Broksonic as a replacement.

I exchanged this for an upright honeywell that looks similar. This was my third crane drop model like this in 6 years. The first one was great, the second one had a loud motor but lasted 2 years, but this one had such a loud whine noise that I couldn't sleep. It wasn't even a rumble motor noise, which would be tolerable. I had to use ear plugs. Also, I didn't feel like the mist was helping much, even tho the tank ran out really fast. Crane quality has drastically gone downhill since 2010. Buy a honeywell cool mist instead...it's the best humidifier I've ever had, and I run them pretty much 24/7 all year for medical reasons. If you have arthritis of any type, also steer clear of the tank refill system on this. The honeywell is so much easier.

The red power light goes on but the green light (which indicates it is working) won't stay on and the machine doesn't work. I worked through their trouble shooting checklist and it might work at first but stops working after a few minutes. 'Too bad because I love the design and shape.

Not sure why it stopped, was great while it did work. I'm bringing it back to store today to see if I can replace or refund it. :-(

Worked great for about a month. Then it wasn't draining right and leaked all over my new carpet. Absolutely soaked it.

I have to return it because of leaking. I got another one in Pink. It works good.

I really wanted this to be the one My son was having problems breathing. And I thought this would help. I only bought one to see how it worked. Then I was going to get 2 more. Sorry to say that I am glad I purchased the warranty. Because it stopped working within a week.

I have one of these from about 2 years ago and never had an issue. I bought a new one for another room in the house and it lasted less then 60 days. I saw other people complaining about their units dying but I had my first one for a while with no issue. I am wondering if they changed some components or something else, but I would not recommend anymore.

I bought in September 2016 and did not use it until mid December when my heater kicked in more often. after used for very few time now it is stopped working. Machine is still running but produces nothing. No mist no nothing even you stuck your nose in there and water level never move. Very disappointed

We are on our third and won't try further with this brand. It works a few weeks and stops.

Picked up the item an 1-31-17 went to return it today 3-10-17 and was told it was to late we can no longer help you. you now have to deal with Crane the maker of the product.

contacted crane and was very pleased with response .sent me a new unit no questions asked ,I wish all companies treated their customers this way . five stars for crane.

Bought a similar model a year ago and it’s still running. Bought another one 4 weeks ago and it stopped functioning less than 3 weeks later.

Hard to fill with water. Seems to drip water all over when putting tank on or off.. Difficult to align tank exactly so that humidifier works properly.

Kept cleaning it everyday but it kept producing a white dust that kept getting every where, returned it after about a week.

It was broken after 4 months of use. They sent me a new one. Replacement is broken after 6 months. Never again.

Bought one and had to return it because it stopped working. The second one did the same. Got a refund.

I did not like this product at all. Tried it out for a few days and gladly returned it!

Ive had the product for less than a month and it no longer prduces mist vapor.

Not at all happy the humidifier worked through two tanks of water and hasn't worked sence.