Dacor 27.7 Cu. Ft. 4 Door Flex French Door Built In Smart 48" Refrigerator with Precise Cooling Custom Panel Ready DRF485300AP/DA

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Rated 1 out of 5 stars
Disaster service
GregoryrH Posted 4 months ago
Best buy still hasn't completed full installation. Ice maker not installed nor the panels. I have called customer service twice no return calls. I have requested to have product removed from my house.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Dacor Team
Posted 4 months ago
We’re very sorry to hear about the difficulties you’ve experienced with the installation of your refrigerator. Since the unit was purchased through Best Buy, they are the retailer responsible for completing the installation and handling any removal requests. We recommend reaching back out to Best Buy’s customer service or store management with your order details so they can resolve this promptly. If you need product information or documentation from us to support that process, we’ll be glad to provide it. <img src="https://s3.amazonaws.com/stratos-logos/logos/dacor.png" alt="dacor" title="dacor" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Terrible delivery service
MichaelK Posted 1 year ago
can't comment on the fridge but best buy delivery is a nightmare to deal with. Terrible communication. terrible last minute cancellations. incompetency all around. I would recommend you buy from somewhere else.
No, I would not recommend this to a friend
Unhelpful (2)
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Rated 5 out of 5 stars
Fridge great, service by Best Buy AWFUL!
WendyG Posted 1 year ago
Refrigerator is great. Beautiful looking outside with lots of space inside. They service we received to put it in was awful. Best Buy needs to do better when it comes to service. I would buy the fridge again but never from Best Buy
I would recommend this to a friend
Unhelpful (0)
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Brand response from Dacor Team
Posted 1 year ago
Thank you for the kind feedback. Dacor takes pride in being your choice of quality brand products and customer support experiences. <img src="https://s3.amazonaws.com/stratos-logos/logos/dacor.png" alt="dacor" title="dacor" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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would recommend to a friend

Rated 1 out of 5 stars
Disaster service
GregoryrH Posted 4 months ago
Best buy still hasn't completed full installation. Ice maker not installed nor the panels. I have called customer service twice no return calls. I have requested to have product removed from my house.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Dacor Team
Posted 4 months ago
We’re very sorry to hear about the difficulties you’ve experienced with the installation of your refrigerator. Since the unit was purchased through Best Buy, they are the retailer responsible for completing the installation and handling any removal requests. We recommend reaching back out to Best Buy’s customer service or store management with your order details so they can resolve this promptly. If you need product information or documentation from us to support that process, we’ll be glad to provide it. <img src="https://s3.amazonaws.com/stratos-logos/logos/dacor.png" alt="dacor" title="dacor" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Terrible delivery service
MichaelK Posted 1 year ago
can't comment on the fridge but best buy delivery is a nightmare to deal with. Terrible communication. terrible last minute cancellations. incompetency all around. I would recommend you buy from somewhere else.
No, I would not recommend this to a friend
Unhelpful (2)
Report Comment
Rated 5 out of 5 stars
Fridge great, service by Best Buy AWFUL!
WendyG Posted 1 year ago
Refrigerator is great. Beautiful looking outside with lots of space inside. They service we received to put it in was awful. Best Buy needs to do better when it comes to service. I would buy the fridge again but never from Best Buy
I would recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Dacor Team
Posted 1 year ago
Thank you for the kind feedback. Dacor takes pride in being your choice of quality brand products and customer support experiences. <img src="https://s3.amazonaws.com/stratos-logos/logos/dacor.png" alt="dacor" title="dacor" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Disaster service

GregoryrH Posted 4 months ago

Best buy still hasn't completed full installation. Ice maker not installed nor the panels. I have called customer service twice no return calls. I have requested to have product removed from my house.

No, I would not recommend this to a friend

Unhelpful (0)

ReportComment

Brand response from Dacor Team

Posted 4 months ago

We’re very sorry to hear about the difficulties you’ve experienced with the installation of your refrigerator. Since the unit was purchased through Best Buy, they are the retailer responsible for completing the installation and handling any removal requests. We recommend reaching back out to Best Buy’s customer service or store management with your order details so they can resolve this promptly. If you need product information or documentation from us to support that process, we’ll be glad to provide it. <img src="https://s3.amazonaws.com/stratos-logos/logos/dacor.png" alt="dacor" title="dacor" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Terrible delivery service

MichaelK Posted 1 year ago

can't comment on the fridge but best buy delivery is a nightmare to deal with. Terrible communication. terrible last minute cancellations. incompetency all around. I would recommend you buy from somewhere else.

Unhelpful (2)

Fridge great, service by Best Buy AWFUL!

WendyG Posted 1 year ago

Refrigerator is great. Beautiful looking outside with lots of space inside. They service we received to put it in was awful. Best Buy needs to do better when it comes to service. I would buy the fridge again but never from Best Buy

I would recommend this to a friend

Posted 1 year ago

Thank you for the kind feedback. Dacor takes pride in being your choice of quality brand products and customer support experiences. <img src="https://s3.amazonaws.com/stratos-logos/logos/dacor.png" alt="dacor" title="dacor" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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