See more imagesDe'Longhi - EC885M Dedica Arte Pump Espresso Machine - Stainless Steel
- Model:
- EC885M
- SKU:
- 6513291
Highly rated by customers for:
See more imagesHighly rated by customers for:
ZiyadAliyev Posted
I am reaching out regarding a long-standing issue with my coffee machine order, which has yet to be resolved. Despite multiple attempts to receive the correct product, I have encountered significant delays and unacceptable service. Initially, after a prolonged wait, I finally received a shipment, only to discover that I was sent a secondhand coffee machine instead of the new one I ordered. This was especially disappointing as the machine was intended as a birthday gift for my sister. It was extremely frustrating and disheartening when she opened the package only to find a previously used item. Following this, I contacted customer service and was assured that a new order had been placed. However, the status has continued to show “out for delivery,” yet no actual shipment has arrived. The delivery keeps getting delayed with no clear resolution. This situation is completely unacceptable, and I kindly request urgent attention to resolve this matter immediately. I need confirmation on when I can expect the correct, brand-new coffee machine to be shipped without further delays.
Posted
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
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Bunny Posted
We had a De'Longhi EC600 that worked fantastic and lasted many many years. When it came time to replace it, we thought we'd upgrade to the EC885. Unfortunately, we found this version to be far noisier and it didn't make as good tasting espresso. Same beans we've always used, but the coffee was flatter and more bitter. We tried a number of different methods, and the quality didn't improve. I would pay more for this machine if it was better made and worked well.
Posted
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
<img src="https://s3.amazonaws.com/stratos-logos/logos/DeLonghiResponse.jpeg" alt="DeLonghiResponse" title="DeLonghiResponse" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
SoleimanB Posted
My first order came missing the protective bags for items inside, and missing two items, descaling solution and water hardness stickers, i returned it and ordered another one, which was expected to picked up o 4th Dec, then delayed to 7th then finally 11th. Worst best buy experience when it came to customer service, and delonghi experience for whats inside the box...
Posted
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
<img src="https://s3.amazonaws.com/stratos-logos/logos/DeLonghiResponse.jpeg" alt="DeLonghiResponse" title="DeLonghiResponse" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
RosarioB Posted
It was a problem because I get home watching 2 videos in YouTube to take some information to how use it. And it was looking like something simple but when I tried to make me an Espresso and the coffee maker didn’t work. So I took it back to Best Buy Store. And I ordered another coffee maker same brand different style which I haven’t gotten yet. I’m waiting for the store to let me know when they have it so I can go and pick it up. Those things happen sometimes.
Posted
Hello RosarioB,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
<img src="https://s3.amazonaws.com/stratos-logos/logos/DeLonghiResponse.jpeg" alt="DeLonghiResponse" title="DeLonghiResponse" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
LuisR Posted
I bought a few days ago but didn’t work I have to return back
Posted
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
<img src="https://s3.amazonaws.com/stratos-logos/logos/DeLonghiResponse.jpeg" alt="DeLonghiResponse" title="DeLonghiResponse" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
PatsFan17 Posted
Internal water line gasket was faulty right out of the box. During first use it leaked water everywhere. Googled it and apparently it’s a known issue for this model. Returned for a refund.
Posted
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
<img src="https://s3.amazonaws.com/stratos-logos/logos/DeLonghiResponse.jpeg" alt="DeLonghiResponse" title="DeLonghiResponse" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
EmelL Posted
This machine stopped working after a few uses. I proptly returned it.
Posted
Thank you for your feedback! we are sorry to hear your Dedica Arte stopped working. We try our best to ensure quality products, and we are sorry we did not meet those expectations at this time. Your satisfaction will always be our top priority. We will keep this feedback in mind when producing our products in the future. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/DeLonghiResponse.jpeg" alt="DeLonghiResponse" title="DeLonghiResponse" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Bummed Posted
Here's a rewritten version of your review with improved wording and without Amazon references: "Disappointing Experience with De'Longhi Espresso Machine I'm extremely frustrated with my De'Longhi espresso machine, which stopped working after just five uses. Despite thoroughly reviewing the manual and troubleshooting guide, I couldn't resolve the issue. When I reached out to De'Longhi's customer service, I was disappointed with the lack of assistance. A representative guided me through the coffee-making process via video chat, but ultimately blamed the problem on my coffee choice. First, they claimed the roast was too dark, but I was using a medium-light roast. Then, they suggested the grind was the issue. What's puzzling is that the machine worked fine for the first few uses. If the problem lies with my coffee or technique, why did it function initially? The representative's conclusion didn't provide a satisfactory explanation. Unfortunately, my experience with De'Longhi's customer service was unhelpful, and I'm left with a non-functional espresso machine.
Posted
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
<img src="https://s3.amazonaws.com/stratos-logos/logos/DeLonghiResponse.jpeg" alt="DeLonghiResponse" title="DeLonghiResponse" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />