See more imagesDe'Longhi - EC885M Dedica Arte Pump Espresso Machine - Stainless Steel
- Model:
- EC885M
- SKU:
- 6513291
Highly rated by customers for:
See more imagesHighly rated by customers for:
LexiP Posted
I own a coffee shop and i understand that no home machine will compare to what i have there but this thing is awful. Go for the stainless steel this plastic is garbage and slides all over the counter when trying to lock the group into place or remove it and then i end up accidentally pressing buttons while trying to hold it still. I also hate the filter its so hard to remove and clogs up easily.
Posted
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units and we will be sure to notate your observations for future reference.
Thank you.
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Billlbo Posted
I love the Dedica machine concept. I was happy with the earlier version until it wore out after seven years. This machine meets and in some ways exceeds the previous version—except for one critical problem…a big one. It is the filter holder, which is the cup-n-handle part that you fill with coffee grounds and then attach to the machine, The force required to attach the filter is so great that I must grasp and hold tight the entire machine to get it in place. Think about wrestling a goat, or trying to get an 80-pound dog to take a pill. Yes, that difficult. I first scheduled an online session with support. Support did not show up for the session. Then I called. I was basically told, “That’s the way it is. Send it back if you don’t like it.” Then they offered me 20% off on a Braun machine. Really?! I’ve not decided yet what to do. The filter holder on my previous Dedicated was not like this. Will it loosen up over time? No one is saying. I’ll probably send it back.
Posted
Hello Bill,
At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. We are sorry to hear that you had such a frustrating experience with your Dedica Espresso Maker. We are always working to make improvements on our designs and we will be sure to note your findings for future reference.
Thank you.
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BeckyA Posted
This is not a quality machine. It’s difficult to turn the portafilter, I went higher end delonghi the prestigo and it’s much better
Posted
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
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MichaelreyG Posted
Low krema. My prior coffee machine worth 50 usd was better compared to this expensive one. Disappointed
Posted
Hello MichaelreyG,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you
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