Customer Ratings & Reviews

I ordered this back in June, received it in July, had to wait to get it installed. The first person who came said they couldn't reach the gas line so I should make a hole in the cabinet where the gas line is and they will come back and install it. I had the hole made, the person came back and said they wouldn't be able to use their tools properly in the cabinet and told me to get a contractor/plumber to do it, but Best Buy told me they would send another professional to try. They sent one who said the same thing about not being able to install it. At this point I had to leave the country for a couple of weeks, but Best Buy told me they told me they would see if they could find a professional who has worked with this specific situation and if they couldn't find one they would let me know and I could move forward with a contractor/plumber. While I was abroad, I received multiple calls from best buy saying they had gotten a pro who could do it. Guess what? Said pro could in fact, NOT do it. At this point we're in mid august. I contact my contractor and he does it for me without any drama but then he lets me know that there was damage to the top of the range. Now, at this point, with Best Buy giving me the run around, I hadn't taken the time to look at the range because why would I look at it when it hasn't been installed? I was just going to let it go (because typically that's what I'd do) but why should I have to live with a damaged appliance when I paid in full for something of high quality? So I contact best buy again and now the message is, "unfortunately the 30 days have passed", well no ---- the 30 days have passed! They pretty much tell me they can't do anything and I should be covered under the manufacturer's warranty. I contact the manufacturer and they say cosmetic repairs are only covered within 30 days of unit delivery. Honestly I still haven't used the appliance so i can't comment on its performance so I guess this review is about Best Buy itself. Thanks for coming to my TEDTalk!

This is a cheap oven. Knobs are flimsy and ignition doesn't stop when burner lights. Oven sometimes lights, sometimes doesn't. Crap shut as to whether each of the burners and oven will turn on. Must turn on and off sometimes to get it to light.