See more imagesFrigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - Stainless Steel
- Model:
- FFTR1835VS
- SKU:
- 6369424
would recommend to a friend
See more imagesVanessaS Posted
The unit looked lovely and I had no worries purchasing a known brand from Best Buy. Just a week after delivery we noticed little particles below the door. After just three weeks the door feel off in my hand. As you can see by the photo the plastic just disintegrated on the hinge. I've never seen anything like it. It took a bit to get the technician to come look at it. He said that I broke it without ever looking at the pieces. It's the bottom so I don't even know how I could possibly do that on a fixed part. He couldn't explain that and he left. I call the company back and told them if you just try to touch the hinge housing it flakes off in your hands. So they immediately said they would send someone out again. After waiting all day for them to arrive I called and they said the tech had come out. I was here and I have a ring camera on the door and inside and no one was ever here. SHOCKING. I can't believe he put in a report and just lied. Multiple attempts to contact Best Buy for help have netted promises but no assistance. No one returns calls. All I get is an "agent" in a foreign country who apologizes for the inconvenience. Buyer beware. If it breaks - your just out the money and a whole lot of time. I couldn't be more disappointed in Best Buys response. 40 years of shopping I've never had a single issue with a product. Now that I know you don't stand by what you sell...
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - Black
Posted
Thank you for sharing your experience, and we’re genuinely sorry to hear about the frustrating situation you’ve had with your Frigidaire refrigerator and the service you received.
What you’ve described—from the door failing within weeks of purchase, to the issues with the technician visit and the lack of support during your follow-ups—is absolutely not the experience we want our customers to have. We understand how shocking and disappointing it must have been to deal with what appears to be a material failure, and then to feel unsupported by both the service team and the retailer you trusted.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Return Posted
This needs to be picked up immediately and replaced. It has been problematic with things freezing in the refrigerator with the temp being well below the halfway mark. Today, I open the door to see that our pop cans blew up and made a mess. This was delivered by a third party company. Any chance the styrofoam in the last picture is something that was not addressed, and may be the cause of the problem. Regardless, this needs to be replaced as soon as possible. I have ruined food, as well. Please contact me as soon as possible to discuss. Thanks so much.
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - White
Gears Posted
Purchased this refrigerator in May of 2022. It was backordered and I had to wait quite some time to receive it. When it did arrive it, the outside door was dented. I requested a replacement and BB did exchange it. The replacement refrigerator had the same issue, damage to the outside doors. I contacted BB and accepted compensation for the damage as I could wait no longer for a refrigerator. Now just shy of two years the refrigerators compressor has failed. I paid $130 for a local service company to come check the refrigerator out, they stated that replacing a compressor is close to $500 and recommended purchasing a new refrigerator. Which I did, but not from Best Buy, and not a Frigidaire.
Posted
Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. - Jessica
DreM Posted
After several years of having a small apartment fridge, I was excited to upgraded to this lovely fridge and was so happy for all the extra room! Apparently I wasn't supposed to actually use all that extra room because after only 7 months of using it, it broke. Whatever, sometimes things need fixing. But Frigidaire service is awful. After throwing away all the spoiled food in my fridge, getting a confirmation call for my repair service and moving everything out of the way to make room for said repair, Frigidaire cancelled my appointment a few minutes before they closed the night before my appointment with a TEXT. And suggested a reschedule SIX DAYS LATER, with a five hour window in the middle of the work day. Maybe they are able to live without a refrigerator, but my kid prefers cold unspoiled milk (I know, she's a handful). Of course its the weekend so they are closed and I cant speak to anyone until Monday. And I cant get a different refrigerator repair person in here because it will void my warranty. Which maybe doesn't matter as they dont seem to prioritize customers or fixing their faulty products. My apartment fridge was a whirlpool, in 5 years I never had a problem. I should have stuck with them.
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - White
HernanC Posted
Every time I have to deal with the delivery people is a complete nightmare. I order a refrigerator and It was delivered with a defective door. The door will not close. I called the people who made the delivery and of course, no answer. I also text them and no answer. Now I probably have to wait another two weeks for them to send somone.
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - White
ScottG Posted
This refrigerator was cancelled due to the following horrific experience; NOTHING SHORT OF A NIGHTMARE! Untrained employees who are instructed to speak with customers for only several minutes, at best, do not merit my business. THIS IS NOT TRUE CUSTOMER SERVICE! I was treated as a subhuman after having endured monetary misrepresentations (or supposed credits) for damaged appliances - after waiting 14 plus hours for my delivery. The attempt to pick up my damaged appliances was cancelled -DURING THE SCHEDULED PICK UP day. Best Buy technology has yet to permit me to return my damaged items after days of waiting, creating additional delays, and preventing me from replacing these appliances from Best Buy or another competitor. Need I go on? Best Buy does not merit my business. Best Buy needs to understand it is customers, like myself who help generate their income and pay their bills.
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - Black
Posted
ScottG, thank you for sharing your experience with us. We completely understand how frustrating and upsetting this situation must have been for you. Waiting for a delivery, dealing with damaged appliances, and experiencing delays with returns can be incredibly stressful, and we’re very sorry that your experience did not meet the high standard of service we strive to provide.
While some aspects of this process fall under Best Buy’s operations, your feedback is important to us, and we truly empathize with the inconvenience and frustration you’ve faced. We appreciate you taking the time to share your perspective, as it helps us better understand the challenges customers may encounter and work toward solutions that improve the overall experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback, and we hope the remainder of your day goes more smoothly. - Maico
MicheleT Posted
Purchased less than 6 months ago and stopped working. First service tech left and said fridge was no repairable. Then nothing. Called again. 2nd tech never showed up. 3rd call - tech cancels call before arriving and said it would be replaced. However, NO ONE EVER SUBMITTED THE ACTUAL REQUEST/TICKET FOR REPLACEMENT. A whole month has gone by with no working refrigerator! Unbelievable. DO NOT BUY THIS PRODUCT!!
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - Black
Posted
We’re very sorry to hear about your ongoing frustration with your refrigerator and the service experience. This is certainly not the level of support we aim to provide, and we understand how difficult it must be to be without a working fridge for such an extended time.
Thank you for sharing these details—it’s important for us to know where the process is breaking down. We encourage you to reach out directly to our customer service team or provide us with your contact information so we can escalate this matter immediately. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Jane Posted
I purchased this refrigerator less than a month ago, and it stopped cooling last week. A technician came out and said parts need to be ordered for the repair. It’s disappointing that a brand-new unit would malfunction so quickly, and it seems like there may have been an issue with it from the start. I was hoping for reliable performance, but this experience has been frustrating. I recommend considering replacement or alternatives unless you are prepared for potential early issues.
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top Freezer Refrigerator - Black
Posted
Thank you for sharing your experience, and we’re truly sorry to hear that your new refrigerator stopped cooling so soon after purchase. We completely understand how frustrating and disappointing this must be—especially when you expect reliable performance from a brand-new appliance.
A failure within the first month is certainly not the standard we strive for, and we regret that your experience has involved both a malfunction and the wait for parts. While repairs can sometimes resolve these issues quickly, we recognize that this has already disrupted your daily life and shaken your confidence in the product.
Your feedback is important to us, and we will share it with our product and quality assurance teams. In the meantime, if you need further assistance with your repair case, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Standard Posted
Hasn't worked since June 2022 when I bought it. My son left the freezer door open (easier do to on this fridge). Tried twice to unplug for 48 hours and replug but the problem is the defroster. It's now close to Sept. Repair techs dont know when defroster board is coming. Kids ate spoiled milk twice. Completely unusable at this point.
Posted
We appreciate you sharing your experience. We are shocked to hear that this has happened. We want to take this opportunity to learn more about this situation so that we can dive into ways we can help. Please reach out to us via Live Chat on our branded website M-F 8:30 am- 8:00 pm EST so we can gather more information. We look forward to turning this around for you. - Kailey
Bat1954 Posted
After 10 months my Frigidaire top freezer refrigerator quit working. Frigidaire is not easy to get my refrigerator fixed it’s 17 days and still not fix. Best Buy will not help because they it’s under warranty so what do you do. Keep calling everyday I don’t know how Frigidaire stays in business when they make a appointment for you if they don’t show that’s between you the the service people they don’t even notify you they aren’t coming they just want to make another appointment. they are not concerned to help get your appliance fixed
Posted
Hi, Bat1954. Thank you for sharing your feedback. We're sorry to hear that you're having a hard time getting assistance. We understand how important it is to have your unit repaired and returned to good working condition. We would love the chance to see how we can help. Please connect with us directly at your earliest convenience at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET. ~Ruth
Kase Posted
I’m not happy with this fridge it makes so much noise it’s just terrible. I don’t know how long it’s even goin tot last my all the noise
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - White
BestBuyer Posted
This is by far the worst product ever purchased. Less than 2 months after using this refrigerator, it became malfunctioned and stopped cooling and freezing. It turned into a hot chamber instead! Lots of money was lost due to perished food items. Save yourself the hassle and trouble, and avoid this refrigerator at all costs!
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - White
Posted
Hello, BestBuyer! Thanks you for sharing your experience with us. We are sorry to hear that you have not had the best experience with your refrigerator. We would love to see how we can turn things around for you. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
HarryW Posted
It was purchased on 6/11/2022 and here it is freezing up on 2/19/2024. It an $850 piece of junk. I bought Frigidaire thinking I was buying quality that would last. It is not.
Posted
Hi, Harry. We sincerely apologize for the trouble you've been through. We always strive to provide the most reliable products and services to every consumer. We want you to know that we are here to help with any possible options we have. Please reach out to us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist. ~Ruth
Disillusioned Posted
The Frigidaire (18.3 Gray) refrigerator was delivered at the end of January 2023. It immediately began to leak freon and was returned in February. If given the choice, I would have given the refrigerator zero stars. I cannot in good faith recommend the purchase of this appliance to anyone.
Posted
Hi there, Disillusioned! We regret hearing about your experience with this unit so early on. Thank you for bringing this to our attention. We want to let you know that consumer satisfaction is of the utmost importance to us here at Frigidaire. We'd love the opportunity to earn back your trust! Please reach out to us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Sincerely,
Lauren
JoshuaS Posted
Piece of junk. Refrigerator stopped working 3 months after the warranty expired. Had to throw away $250 worth of food.
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top Freezer Refrigerator - Black
Posted
Hi there, Joshua S.! We’re truly sorry to hear about the trouble you’ve experienced with your refrigerator and the inconvenience it caused, especially with the loss of your food. We understand how frustrating and disappointing this situation must be.
While the warranty period has ended, we still want to help you as much as possible. Please consider reaching out to our Customer Support team via Live Chat on our website or by calling 1-800-374-4432. Our team may be able to assist with troubleshooting, repair options, or potential solutions.
Thank you for sharing your experience with us. We appreciate the opportunity to support you. - Maico
Mushruum Posted
Buyer beware. Broke week 1. Existing manufacturer recall for wiring harness yet bestbuy is still selling them. They did however allow me to make an exchange for a different fridge past my return window so props to best buy.
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - Black
Posted
We’re sorry to hear this happened with your new refrigerator, Mushruum. This is certainly not the norm and never the experience we’re striving to provide, so we’re glad everything could be exchanged for you. Looking further into this, there are no recalls on the wiring harness or this refrigerator. If we can answer any questions about this or if you ever need any assistance with one of our products, know we’re here to provide support through the Live Chat on our website or our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). ~ Margaret
JohnM Posted
Absolute nightmare. So many problems that I exchanged it within a month of purchase. Fridiaire should be ashamed of themselves and I truly mean this
Posted
Hi, John. We're sorry to learn that your experience with our company and products wasn't particularly satisfying. We regret that we were unable to meet these objectives for you because we want to provide the best service to our owners. We believe we can resolve any issue. We hope we can have the opportunity to make things better. Please contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
RandyS Posted
We were delivered a refrigerator that would not cool, a certified Frigidaire repairman stated the compressor was not functioning.
Posted
Hello, RandyS! We are disheartened to learn that this has been your experience with your appliance. This is definitely not the ownership experience we are aiming for you to have. Although we do our best, no manufacturer can guarantee repairs will never be required or if a failure may occur in the lifetime of the appliance with any of their products. If you're needing assistance with the repair process or have any concerns we may be able to help with, please contact us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. -Rox
Todo Posted
Never work, lost all my perishable in the freezer and all the food in the. Refrigerator.
This review is from Frigidaire - 30 in. Wide 18.3 Cu. Ft. Garage Ready Top-Freezer Refrigerator - Black
Posted
Oh no, Todo!
We're truly sorry to learn of your experience with your refrigerator. We want nothing more than to see how we can best assist you and your family. At your earliest convenience, please contact us directly by chatting with us at www.Frigidaire.com or calling us at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
MargaretC Posted
Very dissatisfied with my purchase. Not a month since I purchased my refrigerator and having problems with it
Posted
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, MargaretC. We have no known issues with this model, and we provide a comprehensive one-year warranty to protect your investment from any unexpected issues. While we cannot guarantee you will never have an issue, we are confident you will get many years of enjoyment from your appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi