See more imagesFrigidaire - 30 in. Wide 5 burners 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
- Model:
- FCRG3052BS
- SKU:
- 6670727
Highly rated by customers for:
See more imagesHighly rated by customers for:
Lizz Posted
Refrain from purchasing Frigidaire products. Since purchasing a new Frigidaire Gas range from Best Buy at the beginning of this year, I have encountered issues with the oven igniter. Frigidaire replaced the igniter, but I now have a gas smell emanating from it. I contacted Frigidaire’s “customer service” and opened a ticket for a technician inspection. Yota Home Service arrived and, within five minutes, assured me that everything was in order. However, the gas smell persists. I contacted Yota Home Service again regarding the lingering gas smell, and the “customer service representative” abruptly ended the call. I subsequently contacted Frigidaire’s “customer service” and was asked to seek a second opinion from another home service. At this point, I requested a supervisor. I have expressed my disappointment and discomfort with this dangerous situation.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi, Lizz! Please be assured that we strive to produce high-quality products, and your feedback is not overlooked. We are sorry your experience didn’t match your expectations with your Frigidaire - 5.1 Cu. Ft Freestanding Gas Range. We're here to help.
Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
ReynierdavidM Posted
The sides of the stove are heavily scaled and damaged, which significantly affects both its appearance and quality. Based on the condition of the product, it appears that this damage did not occur during transportation, but rather that the stove left the factory in this state. The scaling on the sides looks like a manufacturing defect, as it is uniform and present in several areas. Unfortunately, this is not the condition I expected when purchasing a new product. I would appreciate your assistance in resolving this issue, either through a replacement, repair, or refund.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi there! Thank you for bringing this matter to our attention. We’re very sorry to hear about the condition of your stove and understand how disappointing it is to receive a new appliance that does not meet expected quality standards.
The scaling and damage you described on the sides of the stove are certainly concerning, particularly if the condition appears uniform and present upon delivery. This is not the level of workmanship or quality we expect from our products, and we regret the frustration this has caused.
We appreciate the detailed information you provided, as it helps us better understand the situation. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
GabrielaF Posted
Absolutely not worth it. Don’t put yourself through this nightmare. The top burners seemed to work fine, but the moment we tried using the oven, the entire home smelled like gas. We hoped it was just the usual ‘new appliance’ burn-off, but the smell only got stronger and more alarming so we turned off the oven. After giving it a few days we tried again, we were hit with the same overpowering gas odor. We had no choice but to call the gas company, and they confirmed what we suspected—a leak. The oven was releasing dangerous levels of gas due to incomplete combustion so they red tagged it labeling it a hazardous appliance. Extremely unsafe to have in our home. This was a huge inconvenience, a safety risk, and completely unacceptable for a brand new item. Spare yourself the frustration and danger—look elsewhere.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi there, thank you for bringing this to our attention. We are extremely concerned about the safety issue you’ve reported with your Frigidaire 5.1 Cu. Ft. Freestanding Gas Range with Quick Boil Burner. The experience you described is not acceptable, and we sincerely apologize for the risk and inconvenience this has caused.
Because you and the gas company have identified a potential gas leak, we strongly advise not using the appliance until it has been inspected and serviced by an authorized technician. Safety is our highest priority. Please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
KarG Posted
We bought this stove with high hopes, but unfortunately it turned into a really stressful situation. The oven kept releasing a strong gas smell every time we used it, to the point where the whole house smelled like gas within minutes. The stovetop burners looked normal, but the moment the oven turned on, the smell started — and that is not something you want to mess around with. We ended up having to stop using it completely for safety reasons. Best Buy scheduled a pickup for the return, but now we’re without a stove for a few days because of the malfunction. I’m grateful this happened while we were home and noticed the smell quickly. I just wish the stove had worked as expected, because this could have been dangerous. Definitely not the experience we hoped for.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hello KarG, we are truly sorry to hear about the stressful experience you had with your stove. Your safety is our top priority, and we completely understand how alarming it must have been to detect a gas smell when using the oven. It’s completely reasonable to feel frustrated and disappointed, especially after purchasing a product with high expectations.
We’re grateful that you noticed the issue quickly and took the necessary precautions. While it’s unfortunate that this situation has left you without a stove for a few days, we hope the return process with Best Buy goes smoothly. Your feedback is important to us as we continually strive to ensure our products perform safely and reliably.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for sharing your experience, and we sincerely appreciate your understanding and patience during this process. - Maico
KarenH Posted
This review is about Best Buy, not Frigidaire. I am a landlord, I own multiple houses, I have bought DOZENS of major appliances from BB over the years. NEVER AGAIN!! I bought this oven & scheduled the installation. BestBuy never showed up, did not even call or notify me, just a no-show. When I called, they said they do not do gas appliance installs. So I scheduled the installation with my boiler plumber, they just delivered it. I told BB it would be a few days til the install could happen, and I specifically asked them if they'd make an exception in their return policy (normally a mere 14 days) since this whole mess had been their fault in the first place. It took a 2+ hour phone call, but they finally agreed to do a 30-day return on this oven. So when this oven proved faulty just 3 weeks after delivery--there was an explosion and strong smell of gas--I called Best Buy to return it ... and they refused. They said they have a strict 14-day return policy. I reminded them that it was BB who stood me up on the install, and then they'd promised me an extended return window. The phone convo was recorded, I told them the exact date & time of the call for them to listen to the call & see I'd been lied to. No beans. They won't listen to the phone conversation & take back the faulty stove. Never mind that I've spent over $30,000 in appliances with them recently, BestBuy has zero concept of customer service. NEVER EVER AGAIN!!
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
We sincerely appreciate you taking the time to share your experience, Karen. We understand how frustrating it must have been to deal with a faulty appliance and challenges with the installation and return process. While we are not directly involved with Best Buy’s installation or return policies, we want to ensure that your appliance concerns are addressed appropriately.
We encourage you to reach out to us directly so that we can assist with your Frigidaire oven. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. Our team is committed to helping you find a resolution and ensuring your appliance works safely and as expected. - Maria
Matt Posted
I would not recommend this product. After only a couple of weeks we started to get a heavy gas smell on the initial startup of the oven. After 3 months and 3 visits from the company repair tech’s we decided to pay out of pocket another $500 to a private repair company in order to have the correct parts replaced. The warranty with frigidaire is worthless.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Black
Posted
Hi, Matt, we apologize that this has been your experience with your appliance and service in such a short time. This is not the experience we want for new owners such as yourself. We would be happy to see how we can help with this. Please know that we strive to produce quality products, and your feedback does not go unnoticed. We are sorry your experience didn’t match your expectations with your Frigidaire - 5.1 Cu. Ft Freestanding Gas Range. We're here to help.
Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
NoDisclosure Posted
The electric code was too short to plug in a nearby outlet. The grills were not inside the top frame edges, so can easily burn user's hands and skins. I regret that I ordered it. It did not arrive on time for my pickup with no update on pickup schedules, etc., so my family had to waste time to figure out what to do next, complain, etc. I didn't start using it.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi there, thank you for taking the time to share your experience. We’re very sorry to hear about the issues with your unit, including the cord length, design concerns, and delivery delays. We understand how disappointing this must be. For further assistance, please reach out to our team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET, so we can review this with you. - Reed
AnneC Posted
I cannot overstate how dangerous this range turned out to be. I purchased the Frigidaire 5.1 Cu. Ft. Freestanding Gas Range and had to return it twice for the exact same issue: the oven emits a strong, unmistakable smell of gas the moment it’s turned on. The stovetop burners worked normally and produced no odor, but the oven was an entirely different story. Each time I tried preheating, the smell of gas filled my kitchen within minutes. Turning the oven off made the smell disappear, turn it on again, and the odor immediately returned. Two units. Same hazard. That tells me this isn’t an isolated defect, but a serious issue with the product design or quality control. No appliance is worth putting your household at risk.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi AnneC! Thank you for reaching out regarding your FCRG3052BS gas range. We take your safety concerns very seriously and are sorry to hear about the experience you’ve had.
A strong gas odor when the oven is turned on is not normal and indicates a potential safety hazard. For your safety, please do not use the oven until it has been properly inspected. We recommend contacting our Live Chat at Frigidaire.com or calling 1‑800‑374‑4432, Monday – Friday 8:30 am – 8 pm ET, and Saturday 9 am – 6 pm ET. Our team can assist you immediately to ensure your unit is safe and discuss next steps, including inspection or replacement. - Reed
RaymondL Posted
Don’t buy it , the brand new unit have make gas leak in oven, it almost burn my hair and expose the house , just pass 15 days and first use in oven and can’t return to Best Buy and warranty service is horrible from manufacturers and have token 3 days off to complement their schedule and still not able to fix it and still pending of new parts as delay and executed . They can’t replace the new unit to save all of people time and money, they claim that have to gone thought all of procedure to qualify to replacement , almost 3 months without the oven for holiday
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
We are very sorry to hear about your experience and understand how serious and stressful this situation must be. A gas leak is a safety concern, and we strongly encourage you to ensure your appliance is turned off and your home is safe. Please contact Frigidaire customer support via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
ValerieT Posted
Bad gas smell from the oven.Even after 10 uses.Neighbor called fire dept. Tech coming on 11/3/25 to check it out. Terrible.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi there, Valerie, I want to sincerely apologize for the experience you’ve had with your Frigidaire oven. Smelling gas after multiple uses is extremely concerning, and I completely understand how stressful and alarming this must be, especially with the fire department being involved. Your safety is our top priority, and you should never have to face this situation.
I’m glad to hear that a technician is scheduled to check the oven on 11/3/25. Please ensure you follow all safety precautions in the meantime, and if you smell gas at any point, evacuate the area and contact your local authorities immediately.
If you need further support before or after the service appointment, our Customer Support team is available at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are committed to ensuring this issue is addressed safely and thoroughly.
Again, I deeply apologize for the stress and concern this situation has caused, and I appreciate you bringing it to our attention. - Maico
Carmelita Posted
UNSAFE ! Only 2 of the 4 oven burners worked. It was leaking gas.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Carmelita, thank you for reaching out and sharing your experience. We completely understand how alarming and unsafe it must have been to encounter a gas leak and malfunctioning burners. Your safety is our top priority, and we sincerely apologize for this serious issue.
We strongly encourage you to immediately stop using the oven and contact our Customer Support team for guidance on next steps, including arranging service or a replacement to ensure the unit is safe to use.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach us by dialing 1-800-374-4432. Our support team is available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for bringing this to our attention, and we are committed to helping resolve this issue safely and promptly. - Maico
JamesH Posted
Oven gives off gas smell when using had service come out once already and its still doing it.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Thank you for letting us know. We’re very sorry to hear you’re still experiencing a gas smell when using the oven—your safety and peace of mind are extremely important to us. Since the issue continued even after a service visit, we want to make sure this is addressed properly. Please reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
TaraN Posted
Less than 2 months old and it is leaking gas. Have already scheduled a service call with Frigidaire and was told that it “should be covered”. Junk
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi TaraN, we’re very sorry to hear about the issue with your Frigidaire fridge, model #FCRG3052BS. We understand that it’s less than two months old and is leaking gas, which is certainly concerning. Since you’ve already scheduled a service call, that’s the best next step, and the technician will confirm coverage and necessary repairs.
For basic troubleshooting, ensure the fridge is unplugged until the service appointment to prevent any safety hazards. Avoid attempting to move or operate the unit while the leak is present.
For any updates or further assistance, you can reach us via live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET, and Saturday 9am – 6pm ET. - Reed
LenoreS Posted
When the oven pre-heats there’s a terrible, strong smell of propane. I’ve already had repair guys here once. Trying to get through to customer service is extremely difficult.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi Lenore! Thank you for reaching out, and I’m truly sorry you’re experiencing this. A strong propane smell during preheat is very concerning, and you’re absolutely right to be frustrated — especially after already having a repair visit and struggling to get through to customer service. You should never have to deal with a situation that feels unsafe or be left without support when you need it most.
Your comfort and safety matter, and we want to make sure this issue is addressed quickly and correctly. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
HIENH Posted
I am okay with open box but this stove did not even work. Store states it have been checked by geek squad. It was a waste of my time and and money. Store delivery is good and return staff are nice but the product is horrible,
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
We’re very sorry to hear that your open-box stove didn’t work as expected, despite being checked by Geek Squad. We understand how disappointing and frustrating that must be.
It’s good to hear our delivery and return teams were helpful, but we want every part of your experience—including the product itself—to meet your expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
VeronicaG Posted
I bougth the geek squad plan for 99 dollars I had an issue with my stove and my plan was cancelled, I spoke with customer service promising to reinstate my plan and till this day my plan it’s still cancelled and no refund has been issued either
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know that we never want our consumers to feel unhappy with their investments. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
KellyG Posted
I haven't even gotten this yet, seriously asking me for a review? Was supposed to get May 7th, then it was it hasn't arrived at store, then it was backordered. Really want to like stove but don't have it!!
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi Kelly G.,
We sincerely apologize for the issues you’ve experienced with your appliance. This is certainly not the experience we want for our new owners like you. We recommend reaching out to us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday through Friday, from 8:30 AM to 8:00 PM EST.
Thank you for your understanding. - Maico
JosephR Posted
Well had the range for a week and now the oven doesn't work after 4 uses. Read all these great reviews i think i got the defective one.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi, JosephR, we apologize that this has been your experience with your appliance in such a short time. This is not the experience we want for new owners such as yourself. We recommend reaching out to us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
AnnO Posted
Terrible experience and I'm still waiting to get the final thing done.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi there, AnnO! Your comments are vital to us in improving future appliances. If you have any additional suggestions, comments, or concerns, please let us know by joining us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
KeeCee Posted
Would not recommend, two of the top burners, stop working and the stove would not light.
This review is from Frigidaire - 5.1 Cu. Ft Freestanding Gas Range with Quick Boil Burner - Stainless Steel
Posted
Hi, KeeCee! Please know that we strive to produce quality products, and your feedback does not go unnoticed. We are sorry your experience didn’t match your expectations with your Frigidaire 30" Gas Range FCRG3052BS.
If you have any more questions, please join us via Live Chat on our website or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico