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CCCC Posted
Keypad dies. It was glitchy from the start, sometime registering button presses if the stainless steel surround was touched. Then, slowly from the top left corner, button stopped responding to touch, one by one. Now, I can barely use my oven, since bake, convection bake, etc. don't respond. 6-7 months of very light use, and half dead control panel. A technician visit is in the works, but it simply should be needed on a ~$1000 product. Quality terrible compared to the 20+ year old Frigidaire appliances I have. The old ones were why I bought this stove, but the decline in quality is sad.
Posted
Thank you for sharing your experience with your Frigidaire oven. We’re truly sorry to hear about the issues you’re encountering with the keypad, especially given your history with our brand.
We understand how frustrating it can be when a key feature stops working, particularly after such a short period of use. It’s good to know that a technician visit is already scheduled, and we hope the issue can be resolved quickly.
Please know that we take your feedback seriously and will share it with our product development and quality teams to help improve future models.
If there’s anything further we can assist with during this process, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
