Customer Ratings & Reviews

On May 22, I made a significant purchase at Best Buy, purchasing a washer, dryer, and refrigerator. Unfortunately, when your installer arrived on July 6, they found that the delivered equipment was deemed unsuitable for installation due to a shipping error. As a result, the installation cannot continue, leaving all purchased items unused. In response to this issue, I quickly went to my local Best Buy store to address the issue and find a solution. Regrettably, I was told that there was little that could be done under the current policy, which I found particularly concerning in light of my Best Buy Plus membership. Despite my efforts to highlight the situation and benefits associated with the customer care plan, I was informed that the return policy only allows returns within 15 days of purchase, which is The package is not suitable for cases like mine where the goods have not been used nor installed. This response has put me in a difficult position as I currently own several pieces of equipment that are no longer usable due to not being able to install them

I would have give a "0" rating if it was available. My fridge and freezer have suddenly stopped working on 06/10 and till today it has not been fixed. Best buy says it is less than one year so please contact the manufacturer on this...Frigidaire keeps sending the technician and it has been 3 visits and he just keeps ordering parts . When best buy cannot support me why are they selling this item and asking me to reach out to the manufacturer ?

If anything goes wrong with the unit during the warranty period, customer service is useless... We've been without a refrigerator for 2.5 months b/c we got this one and it's a lemon. After hours on the phone w/ customer service, part after part and service guy after service guy have been sent w/ no resolution. Frigidaire refuses to just replace it. Meanwhile, we're using our outdoor grill as a refrigerator so we can have some food on hand! And we're no closer to a fix or new refrigerator...