Customer Ratings & Reviews

I had no idea this was a third-party order. Apparently that means you only get a 15-day return window. Fine, but here’s the obvious problem: that was not clearly communicated anywhere, at any point. As a Total Tech member, I expected better. I bought the product, ended up disappointed with it because it lacked features compared to competing options, and it failed to register more than about 25% of my shots. When I called customer service, I was essentially told, “too bad, you missed the return window,” and that I should have somehow known about the 15-day policy. That response was unacceptable. I have spent a shocking amount of money - enough to support a small country at Best Buy over the years, and this is the level of support I got. What makes it worse is that employees seemed fully aware that this confusion around third-party return policies is an ongoing issue. That is not a customer mistake. That is a transparency failure. This experience has seriously damaged my trust in Best Buy. I have recommended Best Buy to friends and family and directed plenty of business your way, but situations like this make that hard to justify. I am now genuinely considering canceling my Best Buy credit card, ending my Total Tech membership, and taking my business elsewhere. If Best Buy is going to sell third-party items under its banner, then the return terms need to be impossible to miss. Right now, the burden is being dumped on the customer, and that is a bad look.

Fantastic launch monitor/simulator. All in one without the need of a computer.