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EricK Posted
Awful - stove damaged to include dents, broken draw bracket. Went on-line to chat with specialist - computer specialist didn’t know what damage meant
This review is from GE - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning and EasyWash Oven Tray - Stainless Steel
Posted
We regret to hear that your unit had arrived damaged and can understand your disappointment. We would suggest if this has not been resolved contacting bestbuy.com customer service department at 1-888-237-8289, or calling your local store.
Anne Posted
Never happened. After waiting 6 days they cancelled the delivery and couldn’t deliver for another 10 days. So we cancelled the stove.
This review is from GE - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning and EasyWash Oven Tray - Stainless Steel
Posted
We are so sorry to hear of your experience with your cancelled order. Your feedback is extremely important to us. We will pass these comments along to our retail team to review.
stoveissue Posted
We ordered this stove on November 16,2024 with an install in February. After repeated changes to the install date by BestBuy we find out the stove is delayed by GE. As It turns out BestBuy never had the stove in inventory (even though they said it was in stock when we ordered the stove). After repeated emails & phone calls and install date changes. We cancelled the order 2/24/25 Apparently BestBuy has no problem leaving a customer without a stove for 3 months and charging my credit card in February for a stove that did not exist. Very poor customer service.
This review is from GE - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning and EasyWash Oven Tray - White
Posted
Thanks for taking the time to share your experience. We'll be sure to pass along your feedback to the appropriate team. If you need any further help with this purchase, we ask that you reach out to Best Buy directly by calling: 1-888-237-8289. -Don@GEAppliances
Shoper1 Posted
I havent make a payment and the stove is damaged because is stained I Called GE they told me to call worse buy, i meant best buy
This review is from GE - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning and EasyWash Oven Tray - Stainless Steel
Posted
We are sorry that your new range is damaged, and we strongly advise you to contact your retailer directly so they can further assist you.
PatA Posted
Never got it found out afterwards that it was on back order. Manager of Best Buy was worthless. Went to Lowe’s and bought for less money and delivered 2 days later
This review is from GE - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning and EasyWash Oven Tray - Stainless Steel
Posted
To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
ShariB Posted
I’d say ZERO if I could. The cooktop DOES NOT clean up well. THE FRONT BURNER ON LOW OVERHEATED TO HIGH & BURNT EVERYTHING! Never buy a GE RANGE.
This review is from GE - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning and EasyWash Oven Tray - Stainless Steel
Posted
We are very sorry to hear you are unhappy with your new range. This is a beautiful model, and we want you to love it. We recommend cleaning the cooktop with Cerama Bryte cleaner. You'll want to wipe the cooktop with a small amount of the cleaner. Doing this will give it a protective coating. Note: If you have any burned-on foods, they should be removed with a razor scraper and a blue 3M sponge. These instructions can be found on page 23 in the manual. Considering you are having this issue with the front burner overheating, we recommend taking advantage of your warranty and reaching out to Bodewell service by calling 1-833-426-3393. Thank you! Joyce@GEAppliances
AlanS Posted
No refund given for the insurance. Incompetant installers. After no installation given, we returned the oven. Refund came only for the oven.
This review is from GE - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric Convection Range with Steam Cleaning and EasyWash Oven Tray - Stainless Steel
Posted
We regret to hear you had a bad experience with your retailers’ install service and ended up returning your new unit. We hope we can earn your trust back in the GE Appliance brand in the future. For help with your install service and experience we would suggest reaching out to bestbuy.com customer service department at 1-888-237-8289, or call your local store.