Customer Ratings & Reviews

Made purchase through phone and e-mail with Best Buy expert customer service represnative. I was told a needed a water line attachment to complete the purchase. A few days later I received the refrigerator by a third party company who said they couldn't hook-up the included water line because mine line was copper. I was NEVER informed by Best Buy or asked if I had this copper line when ordering . The third party delivery people called there company and Best Buy warehouse people of the problem. I also called Best Buy Geek Squard and we alled talked together to resolve. I showed the third party delivey people all the frozen and refrigerator food I had in boxes from the old refrigerator. I also told the Best Buy represenative this and he said it would be taken care of. The delivery people pluged in the refrigerator took pictures, and said not to use for at least five hours. I found a plumber to knew how to connect Best Buy's water hose to my exesting copper line. I had to pay $100.00 to the plumber and lost $300.00 in food. I notified Best Buy again of this problem with a previous review and added my contact e-mail and phone number. This purchase was made on 4-7-25 and delivered on 4-10-25. I am still waiting from this day of 5-2-25 from any responce from Best Buy for promised compensation by Geek Squard represenative on 4-10-25

Very noisy. Sounded like a jet plane taking off. We returned this refrigerator and purchased a Whirlpool with better quality.

Unfortunately I had to return it, the freezer drawer is a challenge to keep closed because it would just not keep good suction to keep it tightly closed and it kept melting the ice cubes together. It runs pretty loud. The vegetable and beverage drawers are so flimsy and there is nothing sturdy about them. The price was not bad, but as that saying goes..."you get what you pay for"

GE has slipped in the quality of this refrigerator. It is very noisy - frequently sounds like a tugboat plus other noises. This model has not been hooked up to water to make water or ice as per request of customer.

Is says fingerprint resistant but that’s a lie. And I have kids so that really sucks. Also it’s kind at difficult to access the water with it being inside the fridge on the wall. Barely sticks out so the door has to be opened all the water. A bit if a pain. Wouldn’t do it again.

Ice maker and water do not work Ge hasn’t been able to solve problem

I wish I can exchange my ge we did not see it before buy it until we recived at home l

If I had received a working fridge on the first delivery, this would have gotten a much higher rating. Unfortunately, it took 3 tries and over a week for my family to get a working fridge. The fridge was ordered on 12/12 with delivery scheduled on 12/16. The delivery was at the very tail end of the delivery window. One of the delivery men tracked snow in my house and then set the new fridge in the snow. Once plugged in, the fridge seemed to cool initially but we couldn't tell about the freezer. On 12/17, it was noticeable that the fridge was not cold enough and the freezer wasn't functioning at all. I called and a new delivery was scheduled for 12/19. On 12/19, the new delivery man confirmed that the first fridge was defective and missing some sort of part. Unfortunately, the fridge they brought with them was noticeably dented. The delivery men said they had notified BestBuy this was a problem in the morning when it was loaded on the truck. They took the dented fridge with them. BestBuy refused to schedule another delivery for several hours. When I was finally able to schedule, they could not get another fridge to me until 12/23. They said that could not share what compensation with me until the delivery of the third fridge was complete. At first, it was only a gift card. Eventually, it was partial refund.

First and foremost I want to state that I feel this is a well made quality product, but a poorly designed product. The interior layout and spacing between shelves is frustrating at best. There are only 4 locations you can locate the 3 shelves severely limiting spacing options. This creates a problem placing items taller than an average soda bottle on any of the shelves. I believe the designers intent was for taller items to go in the doors, however once you put a gallon of milk in the bottom of the shelf of a door (as it's the only place it fits without laying it on its side) you're out of 30% of your real-estate for taller items. And god help you if you want to put a bottle of wine in this thing. The produce and deli drawers are a joke. Also unless you can place this in a wide open space where you can open the doors 180 degrees you're going to have a hard time reaching the back 25% of your deli drawer (it is an adventure when you finally pull the fridge out of its cubby and see what science experiments are happening back there). The water dispenser is aweful and it you only have 1 hand you're out if luck. Plus the angle it shoots the water is backwards towards the deli drawer and so close the inside edge you can barely get a glass under it. I used to have a side by side fridge that was listed as a full cubic foot smaller but it somehow fit twice as much food as this thing. The day I had this fridge delivered I emediately had to go out and buy a deep freezer. I wish I had saved 500 bucks and bought the GE side by side.

Had for 5 years. Leaks inside, and has for years. Now motor gone out in the refrig portion. Started making noise but still cooled. Noise went away and so did the cooling. Freezer still working. Repair guy said there are 3 motors and not sure which it out. One $290!!, one $90 and one $70. Plus labor. So if one of the cheaper motors, I'll fix. The $290 motor, I'll have a large paper weight.