Customer Ratings & Reviews

Ice maker didn't produce enough ice, water always warm. Ice would melt on contact w/ water. 8 months later, ice maker broke. At 10 months, compressor blew, food spoiled. Geek squad has to "diagnosis" 1st b4 repair. our prob w/o a fridge can take weeks before we get it repaired or replaced. Had a no show technician on 12/9. Wanted a speacialist to see if its the air compressor. Diabetic in the house. Disappointed.

This is a product review only. Service was good. First unit came in and did not work at all. Had to wait another week to get the replacement unit. It had a big gash in the side. However, unit worked so we kept because we could not afford to not have a refrigerator for a month.

Not impressed at all. There are several things I do not like about this fridge. The “fingerprint resistant” finish shouldn’t even be advertised. You can clearly see fingerprints and smudges daily. There is no release mechanism on the freezer door handle. On fridges that my friends have you pull on the freezer drawer handle and it moves and sort of “unlocks” the freezer door. This door just has a handle and you have to really yank on it for the freezer to open. I can imagine this places a lot of stress on the handle itself and will eventually break. When the fridge arrived it had pink plastic wrapped all around it to protect the finish. The problem is that it seems like this plastic was applied and then the unit was assembled. It was impossible to get all the plastic out of the cracks because it looks like it’s glued in. I had to go around all edges with a razor blade to cut as much as I could off but there is still little bits of pink plastic stuck all around the edges of this fridge. But the WORST part by far is the water flow rate from the filter. It takes over five minutes to fill a glass of water. There is also no auto fill feature. I know it doesn’t sound like much but we all have bigger water bottles we fill and use throughout the day. It’s literally a 20-30 minute process to fill out water bottles. I am very disappointed in GE. I thought we were doing the right thing by paying for a good name brand but this fridge is trash for the three thousand dollars I paid for it.

Cons: After 3 months our fridge went out, it would not get cold and ruined all of our food. Luckily it was covered under warranty, but a brand new fridge should not have those kinds of issues. We’ve been without a fridge for over a week waiting for the replacement parts. Also, when we originally received the fridge the delivery was delayed and I was not notified by Best Buy. Once it was delivered the packaging was terrible to remove. It had a green plastic wrapped around it & it’s a struggle to get it out of the cracks around the doors. Pros: Fridge looks nice & it has more room than I anticipated. Size is great if you need counter depth.

We originally bought the LG version of this fridge, but it broke within 5 months. After fighting with LG customer service, we got our money back and in turn bought this fridge. It was counter-depth like we needed, was a little more expensive (which was disappointing since this has a few fewer features) and was immediately available. In other words, this was really our only option. We saw the reviews said it was noisy but figured it was not too bad. I am shocked at how noisy this fridge is. The LG was virtually silent and even my parent's 10-year-old fridge is quieter than this one. I keep thinking I will get used to it but it still really gets on my nerves. I think the hardest thing is the noise is not constant or the same. Sometimes a quiet hum, sometimes a louder hum. Sometimes a rattling sound or other times it is a louder sound, like an engine running. It is so disappointing that we paid more money for this fridge and have to live with the noise because we really had no other options. I would not recommend this if you have another option.

I like my G.E. refrigerator very much. it fit in my space perfectly and looks very nice with my newly painted cabinets,but we're are hearing a rubbing sound everytime we open right side of door. we had a G.E. repair serviceman come out and he at the time seemed to have fixed the noise,but then two days later it started up again. He said he could fix it as it seemed the door was not even where they met. So I will be calling them again. I hope we can get this resolved as we have ordered a G.E. cooktop and oven and hope they will work properly.

the first one delivered with 5 days of ordering didnt work. never got cold fridge or freezer. called next day after delivery, would take almost 2 1/2 weeks to get me an exchange. no real care by best buy for inconvenience, no expedite for customer care, no discount for having to go buy ice in middle of summer for 2+ weeks. by time i looked at home depot and lowes for order it was same delivery date. pick your poison. first appliance buy with BB a fail for me all around. delivery guys were great that's my 2 stars.

Love the look and layout of the fridge, BUT the first two fridges they've delivered have been defective. First one has a crack in the inside and the freezer light didn't work, the second one they brought to replace it just didn't work – woke up to spoiled food in our fridge and freezer. They're delivering a third one in a couple weeks... we will see how it goes. The only reason we've not gone with a different fridge or brand is because a bought a whole kitchen package and would ideally like it all to match.

Water dispenser is a joke...water trickles out and takes forever to fill a small glass. Within 6 months, it and the ice maker have quit working at all.

The freezer is terribly designed. Drawers slope and bottoms aren’t flat making it difficult to stack items. The deep door shelves in the fridge are nice but severely limit the overall capacity of the refrigerator.

Disappointed. Ice maker sounds like it’s broken, it runs constantly, and the water spout drips/leaks.