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AndyH Posted
I ordered this refrigerator online and the one that was delivered was defective and the freezer and refrigerator did not cool at all. We called Best Buy and had another one delivered a few days later. The “new” refrigerator had clearly been used and was dirty on the inside. If I wanted a used refrigerator, I would have purchased one somewhere else. We now have to get another one delivered. If this one does not meet my expectations I will return it purchase the same model from a different retailer. This has been the worst experience I have ever had with Best Buy. I would like to review the actual product but instead all I can advise is to purchase this product from somewhere else as multiple other stores sell this same model.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Posted
Hello, we are very sorry to hear that your refrigerator wasn't working upon delivery. We can understand how frustrating this can be, and we're glad to hear that Best Buy is working with you to resolve this issue. Should you have any questions or concerns about your GE Appliances, please don't hesitate to reach out to us. All the best, Kelsey@GEA
Queenbee56 Posted
After delivery on 2-24-25 it started making very loud roaring noises
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator and Space Saving Ice Maker - Slate
Posted
We know any issue with noise may be concerning, and we want to assist. We do expect the refrigerator to make some sounds at it operates, and if it may be helpful we have information about what sounds the unit may make on page 45 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product’s page. If you’re concerned the noise you’re hearing isn’t normal and think service may be needed, Bodewell (GE Appliances’ team of appliance care experts) can be reached at 833-426-3393. A technician would be glad to examine the refrigerator for any issues. -Sarah@GEAppliances
Amber Posted
The refrigerator was delivered damaged. There are dents all over the back and down on the side like someone took a sledge hammer to it. Also, there is some sort or white glue popping out of the fridge door seams that should not be there and can not be removed. Best Buy only offers 10% MAX back for damaged items to keep so of course we are going to return it. We decided to wait a week to see if we even like the refrigerator to exchange it for a new one or a different brand. We will be exchanging it for a different brand 100%. The freezer door is SO difficult to open. You have to use two hands to open it- one hand to hold the fridge in place, the other to pull hard to open the freezer. The fridge part is very spacious but all of our food is constantly covered in condensation. The long sliding compartment is also difficult to slide open. There is no drip compartment for the water and ice in the door. So if you spill or position your cup wrong the ice and water go straight on the floor. The description says it is finger print resistant or whatever, It is NOT. Instructions were also terrible for putting the fridge together since we had to do everything ourselves due to COVID-19. Overall, terrible. Just awful experience and we are so disappointed in this purchase. I do hope no one buys this fridge and experiences what we have. Pictures are added so you can see some of the complaints.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Posted
Hello Amber, thank you for your review. We are sincerely sorry your refrigerator did not come in the condition you had expected. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
When I got the refrigerator the insulation is damaged and after sending pic to a manager in total tech he stated the best option is to replace it with new one and until today I didn’t receive the new fridge and total tech department kept promising they will fix the issue and no one did. It’s really ridiculous how no one in a big well known company can’t fix my issue and fix their system. Never recommend Best Buy not even the refrigerator
Jaycole Posted
Horrible refrigerator, only had it for a 8 months & the center cracked, you will need to put screws in it just to hold things up. The door water & ice maker doesn't really work that great. Please recall these refrigerators. Dont buy,parts are expensive as well. Total waste of your money.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
JohnKlaba Posted
A HUNK OF JUNK...A TRUE LEMON We bought this GE refrigerator 25-FEB-2022 and it broke down with a compressor failure 2 weeks ago. GE was supposed to come and fix it today (parts arrived a few days ago) and without ANY notice they failed to show up. We have been without this refrigerator for 2 weeks now, lost $400 worth of food and I guarantee you GE will do nothing about it. We have already found legal help us recoup our lossed.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Dissapointed Posted
I purchased this BRAND New regrigerator and it stopped working after 6 weeks and best buy is not doing anything to assist in this matter. Very disappointed in the product as well as the service i have recieved thus far
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator and Space Saving Ice Maker - Slate
Posted
Hello there. We hate to hear that you’re having issues with your new refrigerator. Having problems with such an essential appliance is never easy, and we apologize for the stress that this has caused. We also hate to hear that you’re having a hard time getting this situation rectified. We would be happy to further investigate on your behalf. Please send us a private message on social media including a brief description of the problem, your model/serial numbers, email, and phone number. We hope to hear from you soon. Thanks. -Arnesha@GEA
blue Posted
The frig does not fit in the space because the measurement specs in the online GE guide are inaccurate. GE refused to do anything about it, so we have a frig that will not fit the space and cannot even trade it on one that will fit. GE has a frig that would fit, but will not do what's right.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
KathleenC Posted
If I could rate this a zero I would. What a piece of trash. I spent over $3,000 and at 2 years 11 months the compressor goes out! I do not have an extended warranty so I am stuck paying for a repair man. Two different people came out and said basically it is trash and to by a new one. The repair man was nice enough to call GE who basically told him "not our problem". When an expensive appliance is not even 3 years old I would expect GE to have a better answer then that. All my appliances are GE and I was hoping to keep matching appliances. But at this point I would rather change to another brand then deal with this TRASH!
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Posted
We would like to know more about your experience with your refrigerator and our customer service team. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
ZEUS7 Posted
NOISY. Doesn't adequately keep food cold, VERY small capacity. Poor craftmanship. Parts of interior poorly assembled. Freezer compartment looks like they threw a container from ANOTHER unit in as the "Basket". And I TRULY believe I was sold a REFURBISHED unit someone else RETURNED.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
PAG1 Posted
Piece of junk. I had it 2 weeks and the ice maker broke. When I called for repair service it was another 2 weeks before they could get someone out, who hasn't come yet. We made ice with ice trays the entire time the ice maker was broken. I expect they won't be able to repair it.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Jackson Posted
I would not suggest buying this refrigerator, it makes a lot of noise from compressor running almost all the time. I wonder if anyone at GE takes the time to test these units before they pass them on to the consumer. Not buying another GE product.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
WalterP Posted
Purchased refrigerator May 25, 2025. Delivery quoted June 17, 2025 in stock item. New delivery now July 19, 2025. Order 1125145449264. Best I can do since we don't have the refrigerator. Order 1125148179569 for Microwave delivery quoted June 16, 2025. New delivery now July 7, 2025. Still waiting for our appliances.
Posted
We encourage you to reach out to Best Buy directly at 1-888-237-8289. -Vikki@GEAppliances
Dwight Posted
i think best buy sold me a refurbished one. didnt come in a box and was missing some shelves. now it has stopped working after about 30 days. trying to setup repair online but can’t reach them after hours.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
DCMVSResident Posted
This is the worst purchase I have ever made at Best Buy. It stopped working after 2 months of purchase. Do not buy. It has been a terrible experience dealing with Best Buy
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Keel056 Posted
Do not buy if you like having ice. Takes 48 hours to make first tub of ice. Ice maker cannot keep up. My 17 year old fridge has no issue keeping up with the ice demand.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Deadwasher Posted
I had a GE refrigerator, purchased 5 years ago from Best Buy. It stopped cooling although the freezer was fine. Replacement parts were not available anymore. We bought another one. It wouldn’t cool below 50 degrees, although the freezer worked. We exchanged it for another one. It wouldn’t cool below 50 degrees although the freezer worked. We returned it and bought a Bosch elsewhere since Best Buy had none in stock and I had been without a refrigerator the first 3 weeks of December.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
KellyK Posted
We got this at their scratch and dent store. We have had problems since day 1! The handles broke off shortly after after my mom bumped them with the wheel of her wheelchair. Then a seal broke in half and i threw it away, the tech charged me for that, bought in March 2021 and today it bit the dust, customer service is nonexistent even with the extended warranty they won’t fix or replace it. Guess I’ll call the bbb
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
GEREFRIGOBRIEN Posted
From the day it was delivered the temperatures both in refrigerator and and freezer were dangerously high. Ice cream was on the verge of turning to soup the freezer was set at -6 and runs 20 degrees. The refrig is set at 34 and runs 45 degrees. They are replacing with another.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Youngs Posted
This refrigerator was delivered on 4/2/24 and NEVER worked. It was cooler in the house than it was in the refrigerator or freezer. We lost HUNDREDS of dollars of freezer and refrigerator food before they could replace the refrigerator 3 days later.
This review is from GE - 36 in. Wide 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel