Customer Ratings & Reviews

I ordered this refrigerator online and the one that was delivered was defective and the freezer and refrigerator did not cool at all. We called Best Buy and had another one delivered a few days later. The “new” refrigerator had clearly been used and was dirty on the inside. If I wanted a used refrigerator, I would have purchased one somewhere else. We now have to get another one delivered. If this one does not meet my expectations I will return it purchase the same model from a different retailer. This has been the worst experience I have ever had with Best Buy. I would like to review the actual product but instead all I can advise is to purchase this product from somewhere else as multiple other stores sell this same model.

After delivery on 2-24-25 it started making very loud roaring noises

The refrigerator was delivered damaged. There are dents all over the back and down on the side like someone took a sledge hammer to it. Also, there is some sort or white glue popping out of the fridge door seams that should not be there and can not be removed. Best Buy only offers 10% MAX back for damaged items to keep so of course we are going to return it. We decided to wait a week to see if we even like the refrigerator to exchange it for a new one or a different brand. We will be exchanging it for a different brand 100%. The freezer door is SO difficult to open. You have to use two hands to open it- one hand to hold the fridge in place, the other to pull hard to open the freezer. The fridge part is very spacious but all of our food is constantly covered in condensation. The long sliding compartment is also difficult to slide open. There is no drip compartment for the water and ice in the door. So if you spill or position your cup wrong the ice and water go straight on the floor. The description says it is finger print resistant or whatever, It is NOT. Instructions were also terrible for putting the fridge together since we had to do everything ourselves due to COVID-19. Overall, terrible. Just awful experience and we are so disappointed in this purchase. I do hope no one buys this fridge and experiences what we have. Pictures are added so you can see some of the complaints.

When I got the refrigerator the insulation is damaged and after sending pic to a manager in total tech he stated the best option is to replace it with new one and until today I didn’t receive the new fridge and total tech department kept promising they will fix the issue and no one did. It’s really ridiculous how no one in a big well known company can’t fix my issue and fix their system. Never recommend Best Buy not even the refrigerator

Horrible refrigerator, only had it for a 8 months & the center cracked, you will need to put screws in it just to hold things up. The door water & ice maker doesn't really work that great. Please recall these refrigerators. Dont buy,parts are expensive as well. Total waste of your money.

A HUNK OF JUNK...A TRUE LEMON We bought this GE refrigerator 25-FEB-2022 and it broke down with a compressor failure 2 weeks ago. GE was supposed to come and fix it today (parts arrived a few days ago) and without ANY notice they failed to show up. We have been without this refrigerator for 2 weeks now, lost $400 worth of food and I guarantee you GE will do nothing about it. We have already found legal help us recoup our lossed.

I purchased this BRAND New regrigerator and it stopped working after 6 weeks and best buy is not doing anything to assist in this matter. Very disappointed in the product as well as the service i have recieved thus far

The frig does not fit in the space because the measurement specs in the online GE guide are inaccurate. GE refused to do anything about it, so we have a frig that will not fit the space and cannot even trade it on one that will fit. GE has a frig that would fit, but will not do what's right.

If I could rate this a zero I would. What a piece of trash. I spent over $3,000 and at 2 years 11 months the compressor goes out! I do not have an extended warranty so I am stuck paying for a repair man. Two different people came out and said basically it is trash and to by a new one. The repair man was nice enough to call GE who basically told him "not our problem". When an expensive appliance is not even 3 years old I would expect GE to have a better answer then that. All my appliances are GE and I was hoping to keep matching appliances. But at this point I would rather change to another brand then deal with this TRASH!

NOISY. Doesn't adequately keep food cold, VERY small capacity. Poor craftmanship. Parts of interior poorly assembled. Freezer compartment looks like they threw a container from ANOTHER unit in as the "Basket". And I TRULY believe I was sold a REFURBISHED unit someone else RETURNED.

Piece of junk. I had it 2 weeks and the ice maker broke. When I called for repair service it was another 2 weeks before they could get someone out, who hasn't come yet. We made ice with ice trays the entire time the ice maker was broken. I expect they won't be able to repair it.

I would not suggest buying this refrigerator, it makes a lot of noise from compressor running almost all the time. I wonder if anyone at GE takes the time to test these units before they pass them on to the consumer. Not buying another GE product.

Purchased refrigerator May 25, 2025. Delivery quoted June 17, 2025 in stock item. New delivery now July 19, 2025. Order 1125145449264. Best I can do since we don't have the refrigerator. Order 1125148179569 for Microwave delivery quoted June 16, 2025. New delivery now July 7, 2025. Still waiting for our appliances.

i think best buy sold me a refurbished one. didnt come in a box and was missing some shelves. now it has stopped working after about 30 days. trying to setup repair online but can’t reach them after hours.

This is the worst purchase I have ever made at Best Buy. It stopped working after 2 months of purchase. Do not buy. It has been a terrible experience dealing with Best Buy

Do not buy if you like having ice. Takes 48 hours to make first tub of ice. Ice maker cannot keep up. My 17 year old fridge has no issue keeping up with the ice demand.

I had a GE refrigerator, purchased 5 years ago from Best Buy. It stopped cooling although the freezer was fine. Replacement parts were not available anymore. We bought another one. It wouldn’t cool below 50 degrees, although the freezer worked. We exchanged it for another one. It wouldn’t cool below 50 degrees although the freezer worked. We returned it and bought a Bosch elsewhere since Best Buy had none in stock and I had been without a refrigerator the first 3 weeks of December.

We got this at their scratch and dent store. We have had problems since day 1! The handles broke off shortly after after my mom bumped them with the wheel of her wheelchair. Then a seal broke in half and i threw it away, the tech charged me for that, bought in March 2021 and today it bit the dust, customer service is nonexistent even with the extended warranty they won’t fix or replace it. Guess I’ll call the bbb

From the day it was delivered the temperatures both in refrigerator and and freezer were dangerously high. Ice cream was on the verge of turning to soup the freezer was set at -6 and runs 20 degrees. The refrig is set at 34 and runs 45 degrees. They are replacing with another.

This refrigerator was delivered on 4/2/24 and NEVER worked. It was cooler in the house than it was in the refrigerator or freezer. We lost HUNDREDS of dollars of freezer and refrigerator food before they could replace the refrigerator 3 days later.