See more imagesGE Profile - 30" Built-In Downdraft Electric Cooktop with 4 Burners - Stainless Steel
- Model:
- PP9830SRSS
- SKU:
- 6522401
Highly rated by customers for:
See more imagesHighly rated by customers for:
Bummed Posted
Purchased 11/2024 to replace same model used for 22 years but in biscuit color with issues with one burner. Yesterday, June 19, 2025, the lower right burner, main one I use all the time, quit working mid cooking. Will not heat at all. If I had many options, I may have looked for a different cooktop, but because it is installed in an island and I had to comply with the original configuration, I didn't have much choice. I am so incredibally disappointed in this situation. It is under warranty, but I will have to contact GE and try to get it repaired and how much confidence am I supposed to have in the integrity of the product? And how long will I have to wait for the repair? This was a very expensive appliance. If you have options I would not recommend this based on this experience. It looks great but obviously that's about it.
Posted
We share your concern and appreciate you making us aware of your experience. We recommend taking advantage of your warranty by contacting our GE Appliances team of experts Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your cooktop evaluated and repaired as needed. We're confident our service team will remedy this issue for you. Vikki@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ScottS Posted
Product has been fine. The installation experience has been terrible, the worst.
Posted
We're glad to hear that you're enjoying your new cooktop. To best address your installation experience, we encourage you to reach out to Best Buy directly for assistance by calling: 1-800-433-5887. -Don@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JacquelineS Posted
Item had to be reordered. Installer said it was defective (he put it in backwards, I had to tell him the knobs go in front). Still waiting for new one to be installed.
This review is from GE Profile - 30" Built-In Downdraft Electric Cooktop with 4 Burners - Black
Posted
We are sorry to hear you had some trouble with your initial installation. We do hope it has since been resolved. We are here though if you should need anything else in the future. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Vendla Posted
Can’t since it was not delivered yet! Hope it comes soon!
This review is from GE Profile - 30" Built-In Downdraft Electric Cooktop with 4 Burners - Black
Posted
Hello - We look forward to hearing your experience once you receive your beautiful cooktop. Thanks for choosing to become part of the GE Profile family. Best wishes. -Don@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />