GE Profile Profile Series 1.7 Cu. Ft. Convection Over the Range Microwave with Sensor Cooking and Chef Connect White PVM9179DRWW

84% would recommend to a friend

Customers are saying

Customers are positive about the Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave, especially its air fryer function, overall performance, and ease of use. Many appreciate its various features, appealing design, and how well it fits into their kitchen space. However, some customers have expressed concerns regarding the cooking time and issues with the clock, while others feel it could be more powerful and find the control panel illogical.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Sort by

Most Relevant

Page 1 Showing 0 of 0 reviews

Rated 1 out of 5 stars
microwaves
DanaA Posted 11 months ago
I had to return the item because the microwave sent did not fit the hole
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (4)
Report Comment
Brand response from GE Answers
Posted 11 months ago
We appreciate you sharing your experience. -Vikki@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Quality check process missed this…
Disappointed Posted 3 years ago
The panel did not seat properly to the cook area casing. The front door won’t latch so it won’t cook.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (7)
Report Comment
Rated 1 out of 5 stars
Make sure it works properly before you install it!
RyanS Posted 2 weeks ago
The idea of a microwave/air fryer combo sounds very enticing. However, it would help if the heating element of the microwave feature actually worked. I saw a similar review that it did not work straight out of the box. That appeared to be the case with my purchase.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 1 week ago
We recommend ensuring that the door is closed securely and that you've selected a cooking mode instead of a timer function. If the issue persists, then we recommend reaching out to Best Buy for assistance. You can call the Best Buy team directly at 1-888-237-8289. If you are outside of the Best Buy return window, then we recommend reaching out to our Bodewell service team for further help. To make an appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
GE convection over the range microwave
LindaL Posted 8 months ago
Manual directions are poor. Usage is primarily trial and error. I think it's a good unit, but directions are so poor that unless you're a really savvy user, I wouldn't recommend it. It has always worked, The only good directions are the warnings. It's a good unit if you can figure out how to make it work.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (1)
Report Comment
Brand response from GE Answers
Posted 8 months ago
We appreciate you bringing this to our attention and will pass your comments on to our product teams so they may review any changes or updates. If we can help with anything else feel free to reach out and let us know. Dianna@GE Profile <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Gave it 1 star because I can't give it 0.
MereAnne Posted 3 years ago
It's a microwave pretending to be more. The air fry is a joke. 30 minutes for 2 servings of fries and they were not crispy they had a raw uncooked texture but hot. Weird. My regular oven cooks in 20 minutes and done.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (1)
Report Comment
Rated 1 out of 5 stars
Disappointed
GoldenBear49 Posted 3 years ago
if i could give a zero, i would. where are the frickin numbers. when you re-heat something, do you know how much it weighs? no. It also says 15 to 99, but it doesn't, you have to go in, program it, then it gives you 15 sec interals, 15, 30, 45, etc. grrrrr also the guys who installed it, in about 15 minutes, damaged my drywall, and did not level the microwave.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
Unhelpful (6)
Report Comment
Rated 1 out of 5 stars
Very disappointed and had it returned
CoreyE Posted 3 years ago
I purchased this microwave thinking I'd see the value with the convenience of having the air fryer and convection oven all in one. While the microwave function worked great unfortunately the air fryer and convection oven worked very poorly. I have an off brand counter top air fryer and that unit would cook my food twice as fast and crispier than the $700 GE. I expected a slight drop off from a dedicated air fryer but this was significant. Just to confirm my unit was not defective GE sent out a tech to check it out and they did not find anything wrong so I'm left to believe this product just is not very good and not what it's advertised to be.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 3 years ago
Hi there - Thank you for taking the time to write this review about your GE Profile over-the-range-microwave. At GE Appliances, while we strive to deliver the best quality products and services that meet every need of our consumers; We also understand that there is always room for improvement. We would like to apologize for your disappointment and any inconvenience this situation has caused you. We'll gladly share your feedback with our product design team and hope that you will give us another chance in the future. Warm regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
clock not working
KeishaK Posted 1 year ago
Missing plastic tips for rack. Screen for clock in not working. Haven't called to fix or replace yet.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (1)
Report Comment
Brand response from GE Answers
Posted 1 year ago
Thank you for reaching out. Since you are within the warranty window we would recommend for the best help contacting bestbuy.com customer service department at 1-888-237-8289, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. If you run into any trouble you can also reach out to us on any of our social media pages. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Quickly died — slow warranty service
Bruyn32 Posted 1 year ago
This microwave failed a mere 5 weeks after purchasing. The magnetron stopped working. Warranty service took a week for the first visit. Part delivery took another week. Follow up service is scheduled for three weeks after parts have been received. Cannot recommend this product or any GE product based on this experience.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 1 year ago
We appreciate you reaching out and bringing this to our attention. Know that this is not what we would expect from our units and hope to get your trust back. If the issue with your unit has not been resolved and you need further assistance, please send us a PM/DM on any of our social media pages and please reference this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
javier
HumbertoM Posted 3 years ago
no good design and hard to set up.................
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 3 years ago
Hi there,

We appreciate you taking some time to write a review on your microwave. Our most sincere apologies to hear that you don't like the design and that setup was difficult. We never want our customers to struggle with installing our products. This feedback will be shared with our development team. If you have any questions, please be sure to let us know. Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Non-functioning
TimR Posted 1 year ago
Listed as open box but excellent. Had dents and didn’t turn on. Had to return. Second issue is only can microwave in increments of 15 seconds.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (2)
Report Comment
Brand response from GE Answers
Posted 1 year ago
We appreciate your honest review. You can adjust the initial cooking time in increments of 15 seconds. Once cooking has started you can turn the dial to adjust the time by 5-second increments. If your microwave is not functioning properly, and you still have it, please take advantage of your one-year warranty with us by calling 833-426-3393. Our technicians would be happy to investigate further. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Not sure...
ChristinaP Posted 3 years ago
Loved all the features until it quit working 2 weeks after receiving it, waiting for replacement, back ordered until February, had to buy a cheap one to get by..
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 3 years ago
We’re sorry to hear your original unit stopped working after 2 weeks and assure you this is never what we expect for you. We know how exciting it is to get a new appliance and want to use it right away, and we’re deeply sorry for any disappointment. We’re confident your new microwave will be with you for many years. Best wishes. -Gina@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
It is not worthy for this price.
MaickelM Posted 2 years ago
For $600.00 and came with error in the sensor. I had to called for service in not even one month since we bought it. It is not worthy.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 2 years ago
Hello - Thanks for taking the time to write a review. We understand your concern about your microwave not functioning properly. We're confident our certified GE Appliances technician will do everything possible to provide the best solution. Best wishes. -Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Not here yet
StevekJ Posted 1 year ago
If I Had it I might be able to rate it. 24 day's so far.
No, I would not recommend this to a friend
Unhelpful (2)
Report Comment
Brand response from GE Answers
Posted 1 year ago
We are sorry for the delay in your microwave order. Please reach out to your sales associate to get details on availability. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
My products
FlorangelV Posted 3 years ago
How you ask me if I am waiting for my microwave, tell me when I will receive it please.
I would recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (4)
Report Comment

Page 1 0 of 0 reviews

Customers are saying

This summary was generated by AI based on customer reviews.

Skip to content Go to Product Search

Main Content

Top Mentions

Sort by

Most Relevant

Rated 1 out of 5 stars
microwaves
DanaA Posted 11 months ago
I had to return the item because the microwave sent did not fit the hole
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (4)
Report Comment
Brand response from GE Answers
Posted 11 months ago
We appreciate you sharing your experience. -Vikki@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Quality check process missed this…
Disappointed Posted 3 years ago
The panel did not seat properly to the cook area casing. The front door won’t latch so it won’t cook.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (7)
Report Comment
Rated 1 out of 5 stars
Make sure it works properly before you install it!
RyanS Posted 2 weeks ago
The idea of a microwave/air fryer combo sounds very enticing. However, it would help if the heating element of the microwave feature actually worked. I saw a similar review that it did not work straight out of the box. That appeared to be the case with my purchase.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 1 week ago
We recommend ensuring that the door is closed securely and that you've selected a cooking mode instead of a timer function. If the issue persists, then we recommend reaching out to Best Buy for assistance. You can call the Best Buy team directly at 1-888-237-8289. If you are outside of the Best Buy return window, then we recommend reaching out to our Bodewell service team for further help. To make an appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
GE convection over the range microwave
LindaL Posted 8 months ago
Manual directions are poor. Usage is primarily trial and error. I think it's a good unit, but directions are so poor that unless you're a really savvy user, I wouldn't recommend it. It has always worked, The only good directions are the warnings. It's a good unit if you can figure out how to make it work.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (1)
Report Comment
Brand response from GE Answers
Posted 8 months ago
We appreciate you bringing this to our attention and will pass your comments on to our product teams so they may review any changes or updates. If we can help with anything else feel free to reach out and let us know. Dianna@GE Profile <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Gave it 1 star because I can't give it 0.
MereAnne Posted 3 years ago
It's a microwave pretending to be more. The air fry is a joke. 30 minutes for 2 servings of fries and they were not crispy they had a raw uncooked texture but hot. Weird. My regular oven cooks in 20 minutes and done.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (1)
Report Comment
Rated 1 out of 5 stars
Disappointed
GoldenBear49 Posted 3 years ago
if i could give a zero, i would. where are the frickin numbers. when you re-heat something, do you know how much it weighs? no. It also says 15 to 99, but it doesn't, you have to go in, program it, then it gives you 15 sec interals, 15, 30, 45, etc. grrrrr also the guys who installed it, in about 15 minutes, damaged my drywall, and did not level the microwave.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
Unhelpful (6)
Report Comment
Rated 1 out of 5 stars
Very disappointed and had it returned
CoreyE Posted 3 years ago
I purchased this microwave thinking I'd see the value with the convenience of having the air fryer and convection oven all in one. While the microwave function worked great unfortunately the air fryer and convection oven worked very poorly. I have an off brand counter top air fryer and that unit would cook my food twice as fast and crispier than the $700 GE. I expected a slight drop off from a dedicated air fryer but this was significant. Just to confirm my unit was not defective GE sent out a tech to check it out and they did not find anything wrong so I'm left to believe this product just is not very good and not what it's advertised to be.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 3 years ago
Hi there - Thank you for taking the time to write this review about your GE Profile over-the-range-microwave. At GE Appliances, while we strive to deliver the best quality products and services that meet every need of our consumers; We also understand that there is always room for improvement. We would like to apologize for your disappointment and any inconvenience this situation has caused you. We'll gladly share your feedback with our product design team and hope that you will give us another chance in the future. Warm regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
clock not working
KeishaK Posted 1 year ago
Missing plastic tips for rack. Screen for clock in not working. Haven't called to fix or replace yet.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (1)
Report Comment
Brand response from GE Answers
Posted 1 year ago
Thank you for reaching out. Since you are within the warranty window we would recommend for the best help contacting bestbuy.com customer service department at 1-888-237-8289, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. If you run into any trouble you can also reach out to us on any of our social media pages. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Quickly died — slow warranty service
Bruyn32 Posted 1 year ago
This microwave failed a mere 5 weeks after purchasing. The magnetron stopped working. Warranty service took a week for the first visit. Part delivery took another week. Follow up service is scheduled for three weeks after parts have been received. Cannot recommend this product or any GE product based on this experience.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 1 year ago
We appreciate you reaching out and bringing this to our attention. Know that this is not what we would expect from our units and hope to get your trust back. If the issue with your unit has not been resolved and you need further assistance, please send us a PM/DM on any of our social media pages and please reference this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
javier
HumbertoM Posted 3 years ago
no good design and hard to set up.................
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 3 years ago
Hi there,

We appreciate you taking some time to write a review on your microwave. Our most sincere apologies to hear that you don't like the design and that setup was difficult. We never want our customers to struggle with installing our products. This feedback will be shared with our development team. If you have any questions, please be sure to let us know. Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Non-functioning
TimR Posted 1 year ago
Listed as open box but excellent. Had dents and didn’t turn on. Had to return. Second issue is only can microwave in increments of 15 seconds.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (2)
Report Comment
Brand response from GE Answers
Posted 1 year ago
We appreciate your honest review. You can adjust the initial cooking time in increments of 15 seconds. Once cooking has started you can turn the dial to adjust the time by 5-second increments. If your microwave is not functioning properly, and you still have it, please take advantage of your one-year warranty with us by calling 833-426-3393. Our technicians would be happy to investigate further. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Not sure...
ChristinaP Posted 3 years ago
Loved all the features until it quit working 2 weeks after receiving it, waiting for replacement, back ordered until February, had to buy a cheap one to get by..
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 3 years ago
We’re sorry to hear your original unit stopped working after 2 weeks and assure you this is never what we expect for you. We know how exciting it is to get a new appliance and want to use it right away, and we’re deeply sorry for any disappointment. We’re confident your new microwave will be with you for many years. Best wishes. -Gina@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
It is not worthy for this price.
MaickelM Posted 2 years ago
For $600.00 and came with error in the sensor. I had to called for service in not even one month since we bought it. It is not worthy.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 2 years ago
Hello - Thanks for taking the time to write a review. We understand your concern about your microwave not functioning properly. We're confident our certified GE Appliances technician will do everything possible to provide the best solution. Best wishes. -Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Not here yet
StevekJ Posted 1 year ago
If I Had it I might be able to rate it. 24 day's so far.
No, I would not recommend this to a friend
Unhelpful (2)
Report Comment
Brand response from GE Answers
Posted 1 year ago
We are sorry for the delay in your microwave order. Please reach out to your sales associate to get details on availability. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
My products
FlorangelV Posted 3 years ago
How you ask me if I am waiting for my microwave, tell me when I will receive it please.
I would recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (4)
Report Comment

Page 1 0 of 0 reviews

microwaves

DanaA Posted 11 months ago

I had to return the item because the microwave sent did not fit the hole

No, I would not recommend this to a friend

This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel

Unhelpful (4)

ReportComment

Brand response from GE Answers

Posted 11 months ago

We appreciate you sharing your experience. -Vikki@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Quality check process missed this…

Disappointed Posted 3 years ago

The panel did not seat properly to the cook area casing. The front door won’t latch so it won’t cook.

Unhelpful (7)

Make sure it works properly before you install it!

RyanS Posted 2 weeks ago

The idea of a microwave/air fryer combo sounds very enticing. However, it would help if the heating element of the microwave feature actually worked. I saw a similar review that it did not work straight out of the box. That appeared to be the case with my purchase.

Unhelpful (0)

Posted 1 week ago

We recommend ensuring that the door is closed securely and that you've selected a cooking mode instead of a timer function. If the issue persists, then we recommend reaching out to Best Buy for assistance. You can call the Best Buy team directly at 1-888-237-8289. If you are outside of the Best Buy return window, then we recommend reaching out to our Bodewell service team for further help. To make an appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

GE convection over the range microwave

LindaL Posted 8 months ago

Manual directions are poor. Usage is primarily trial and error. I think it's a good unit, but directions are so poor that unless you're a really savvy user, I wouldn't recommend it. It has always worked, The only good directions are the warnings. It's a good unit if you can figure out how to make it work.

Unhelpful (1)

Posted 8 months ago

We appreciate you bringing this to our attention and will pass your comments on to our product teams so they may review any changes or updates. If we can help with anything else feel free to reach out and let us know. Dianna@GE Profile <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Gave it 1 star because I can't give it 0.

MereAnne Posted 3 years ago

It's a microwave pretending to be more. The air fry is a joke. 30 minutes for 2 servings of fries and they were not crispy they had a raw uncooked texture but hot. Weird. My regular oven cooks in 20 minutes and done.

Disappointed

GoldenBear49 Posted 3 years ago

if i could give a zero, i would. where are the frickin numbers. when you re-heat something, do you know how much it weighs? no. It also says 15 to 99, but it doesn't, you have to go in, program it, then it gives you 15 sec interals, 15, 30, 45, etc. grrrrr also the guys who installed it, in about 15 minutes, damaged my drywall, and did not level the microwave.

This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black

Unhelpful (6)

Very disappointed and had it returned

CoreyE Posted 3 years ago

I purchased this microwave thinking I'd see the value with the convenience of having the air fryer and convection oven all in one. While the microwave function worked great unfortunately the air fryer and convection oven worked very poorly. I have an off brand counter top air fryer and that unit would cook my food twice as fast and crispier than the $700 GE. I expected a slight drop off from a dedicated air fryer but this was significant. Just to confirm my unit was not defective GE sent out a tech to check it out and they did not find anything wrong so I'm left to believe this product just is not very good and not what it's advertised to be.

Posted 3 years ago

Hi there - Thank you for taking the time to write this review about your GE Profile over-the-range-microwave. At GE Appliances, while we strive to deliver the best quality products and services that meet every need of our consumers; We also understand that there is always room for improvement. We would like to apologize for your disappointment and any inconvenience this situation has caused you. We'll gladly share your feedback with our product design team and hope that you will give us another chance in the future. Warm regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

clock not working

KeishaK Posted 1 year ago

Missing plastic tips for rack. Screen for clock in not working. Haven't called to fix or replace yet.

Posted 1 year ago

Thank you for reaching out. Since you are within the warranty window we would recommend for the best help contacting bestbuy.com customer service department at 1-888-237-8289, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. If you run into any trouble you can also reach out to us on any of our social media pages. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Quickly died — slow warranty service

Bruyn32 Posted 1 year ago

This microwave failed a mere 5 weeks after purchasing. The magnetron stopped working. Warranty service took a week for the first visit. Part delivery took another week. Follow up service is scheduled for three weeks after parts have been received. Cannot recommend this product or any GE product based on this experience.

We appreciate you reaching out and bringing this to our attention. Know that this is not what we would expect from our units and hope to get your trust back. If the issue with your unit has not been resolved and you need further assistance, please send us a PM/DM on any of our social media pages and please reference this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

javier

HumbertoM Posted 3 years ago

no good design and hard to set up.................

Hi there,

We appreciate you taking some time to write a review on your microwave. Our most sincere apologies to hear that you don't like the design and that setup was difficult. We never want our customers to struggle with installing our products. This feedback will be shared with our development team. If you have any questions, please be sure to let us know. Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Non-functioning

TimR Posted 1 year ago

Listed as open box but excellent. Had dents and didn’t turn on. Had to return. Second issue is only can microwave in increments of 15 seconds.

Unhelpful (2)

We appreciate your honest review. You can adjust the initial cooking time in increments of 15 seconds. Once cooking has started you can turn the dial to adjust the time by 5-second increments. If your microwave is not functioning properly, and you still have it, please take advantage of your one-year warranty with us by calling 833-426-3393. Our technicians would be happy to investigate further. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not sure...

ChristinaP Posted 3 years ago

Loved all the features until it quit working 2 weeks after receiving it, waiting for replacement, back ordered until February, had to buy a cheap one to get by..

We’re sorry to hear your original unit stopped working after 2 weeks and assure you this is never what we expect for you. We know how exciting it is to get a new appliance and want to use it right away, and we’re deeply sorry for any disappointment. We’re confident your new microwave will be with you for many years. Best wishes. -Gina@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

It is not worthy for this price.

MaickelM Posted 2 years ago

For $600.00 and came with error in the sensor. I had to called for service in not even one month since we bought it. It is not worthy.

Posted 2 years ago

Hello - Thanks for taking the time to write a review. We understand your concern about your microwave not functioning properly. We're confident our certified GE Appliances technician will do everything possible to provide the best solution. Best wishes. -Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not here yet

StevekJ Posted 1 year ago

If I Had it I might be able to rate it. 24 day's so far.

We are sorry for the delay in your microwave order. Please reach out to your sales associate to get details on availability. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

My products

FlorangelV Posted 3 years ago

How you ask me if I am waiting for my microwave, tell me when I will receive it please.

I would recommend this to a friend

Customer Ratings & Reviews