GE Profile Profile Series 1.7 Cu. Ft. Convection Over the Range Microwave with Sensor Cooking and Chef Connect White PVM9179DRWW

84% would recommend to a friend

Customers are saying

Customers are positive about the Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave, especially its air fryer function, overall performance, and ease of use. Many appreciate its various features, appealing design, and how well it fits into their kitchen space. However, some customers have expressed concerns regarding the cooking time and issues with the clock, while others feel it could be more powerful and find the control panel illogical.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 2 out of 5 stars
Poor Timing Features, Less Powerful
SandraL Posted 1 year ago
We just recently installed the microwave and realized that the cooking time needs to be set by a dial, (there is no number pad) and only allows time choices in 15 second increments, starting with 15 seconds. I have many items that I want to heat up for less than 15 seconds and I am unable to do so unless I go to settings and set up a second cooking cycle. I set up a second cycle which gives me 5 second cook time intervals. The only problem is that it overrode the 30 second button on the touchpad, which is a feature that I also use. In addition, the start button or dial needs to be pressed twice, in order for the unit to start, which is totally unnecessary. If I had known this prior to purchase I would have selected another brand as this microwave's timing features are very inconvenient. it is also less powerful than previous microwaves I have owned.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
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Posted 1 year ago
Thanks for taking the time to provide such detailed feedback. Your concerns are valued, and we welcome any additional insights you'd like to share as we continually strive to improve the products and services we offer. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Cheap metal that scratches
Mudds Posted 3 years ago
I am very disappointed with this purchase and have decided to exchange it. The installation and the person installing it was awesome. However, immediately after using a microfiber cloth to wipe it down, the cheap metal used was scratching as I went along. I have opted to exchange it for a stainless steel black. Second, closing the door is extremely noisy. It feels like it is slamming each and every time no matter how gently you try to be.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
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Brand response from GE Answers
Posted 3 years ago
Hi there – Thanks for writing a review. We understand the disappointment caused from the first unit. That is not the experience that we expect from our products. We are happy to hear that you now have a unit that you're pleased with, and greatly appreciate the feedback that will be forwarded to our product development team. Thanks again for your time and let us know if you have any other questions or concerns. Kind regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Save $200 and buy regular microwave
gMasta Posted 4 months ago
Waste of money, only good thing is the 3 speed fan and led light - air frying part it's a joke, sometimes needs few minutes to preheat and when you open the door looses half of it and starts again also glass in the door getting foggy when using exhaust fan
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Posted 4 months ago
We'd like to provide some clarification regarding the air fryer mode of your microwave. It is normal for you microwave to preheat in air fry mode, when you open the door, some heat will be lost, but the unit will super heat the air once the door is closed to reach the set temperature. Some moisture can leave your food while it is being cooked, and condensation can appear on the glass door. For more information about air frying you can visit page 21 of the owner's manual here: https://files.bbystatic.com/91XS263VdM92saQzBr4hCw%3D%3D/User%2BManual <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Disappointed
VivianB Posted 4 months ago
Parts missing, sold as open box, drove to Rochester from Buffalo to pick it up, got back home and ended up returning it because parts were missing therefore I was unable to place over the stove because parts were missing! Disappointed to say the least
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Posted 4 months ago
We are sorry that this microwave had parts missing. We are happy that you were able to get this unit returned and our hope is that your replacement microwave serves you well. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Cheap quality
PaulS Posted 2 years ago
A paid the expensive price thinking I was buying quality. Not so. Every time I grap the cheap handle to open the door my blood boils. Theirs no logic to the control pannel. Its my own fault, i should have done a little homework before waisting money on this. I purchased it unseen, no display model at Best Buy.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Posted 2 years ago
We appreciate you taking the time to leave your honest feedback with us about your microwave. We regret that this model has not met your expectations. We are always looking for ways to improve and will share this with our team for future consideration. Should you need anything moving forward, please let us know. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Poor microwave
grigs Posted 2 years ago
It only has 15 minute increments to heat. There were no included instructions for the convection oven or for the air fryer. Could not find anything online either. Would not buy this again or recommend it.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
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Brand response from GE Answers
Posted 2 years ago
You have selected a wonderful Profile convection over-the-range microwave oven with AirFry and we regret you've had difficulties using all the great features. The full Owner's Manual is available online to view, download and/or print. If you click on the "From the Manufacturer" tab and scroll all the way to the bottom, you'll find the Owner's Manual. It's also available on our GE Appliances site by searching using the microwave model number. Convection cooking is very similar to cooking in your large oven. When using your own recipes or following the baking instructions on a package, we recommend reducing the temperature by 25°F and check for doneness at the first time listed in the recipe. The updated manual available on geappliances.com does include the AirFry instructions and many of the foods best suited for air frying now include directions on the package as well. We want you to be happy with your new microwave and encourage you to contact us directly if you have additional questions or concerns. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
G e profile microwave oven
PatT Posted 4 months ago
The airfryer on the GE Profile microwave does not air fry
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 4 months ago
We would like to provide guidance with the Air Fry feature in this microwave. We strongly encourage you to view the Air Frying instructions on page 21 of the Owner's Manual, as we have provided the recommended cookware to use as well as a cooking guide for different food items. You can view the Owner's Manual by clicking the ‘From the Manufacturer’ tab and scrolling all the way down on the page, you will see a link that says Use and Care Manual. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not great
MarjorieF Posted 2 years ago
Delivery and installation was seamless and worked great the first 2 months- then it just died. No power at all
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
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Brand response from GE Answers
Posted 2 years ago
Oh no! We hate to hear this happened. if you have not already done so, try disconnecting power to your microwave for 2-3 minutes to reset the electronics. If the issue persists once power is restored, please call 1-800-432-2737 to schedule an appointment with GE Appliances Service to have the unit checked under the terms of your one-year manufacturer's warranty. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Amc
AmyC Posted 2 years ago
This is the worst purchase! Save yourself. The air fryer doesn’t do anything, it takes 3 the time of my regular air fryer. The convection oven takes just as long as my regular gas oven. The microwave option works good.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 2 years ago
For help with this situation, we recommend reviewing the support article on the GE Appliances website titled: "Food Taking Too Long to Cook in Microwave". <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Lousy air fryer
DavidL Posted 2 years ago
Overall its a expensive microwave, the convection works mediocre and as far as a air fryer my $100 counter to model is superior.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
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Brand response from GE Answers
Posted 2 years ago
Hey there - We're sorry to hear that your microwave hasn't met your expectations, especially in terms of the convection and air fryer functionalities. Your feedback is important to us, and we'll be sure to share your thoughts with our team for future considerations. If there's anything specific you'd like assistance with or if you have further feedback, please feel free to reach out. We appreciate your honesty and thank you for bringing this to our attention. -Kacie@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Rated 2 out of 5 stars
Poor Timing Features, Less Powerful
SandraL Posted 1 year ago
We just recently installed the microwave and realized that the cooking time needs to be set by a dial, (there is no number pad) and only allows time choices in 15 second increments, starting with 15 seconds. I have many items that I want to heat up for less than 15 seconds and I am unable to do so unless I go to settings and set up a second cooking cycle. I set up a second cycle which gives me 5 second cook time intervals. The only problem is that it overrode the 30 second button on the touchpad, which is a feature that I also use. In addition, the start button or dial needs to be pressed twice, in order for the unit to start, which is totally unnecessary. If I had known this prior to purchase I would have selected another brand as this microwave's timing features are very inconvenient. it is also less powerful than previous microwaves I have owned.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 1 year ago
Thanks for taking the time to provide such detailed feedback. Your concerns are valued, and we welcome any additional insights you'd like to share as we continually strive to improve the products and services we offer. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Cheap metal that scratches
Mudds Posted 3 years ago
I am very disappointed with this purchase and have decided to exchange it. The installation and the person installing it was awesome. However, immediately after using a microfiber cloth to wipe it down, the cheap metal used was scratching as I went along. I have opted to exchange it for a stainless steel black. Second, closing the door is extremely noisy. It feels like it is slamming each and every time no matter how gently you try to be.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 3 years ago
Hi there – Thanks for writing a review. We understand the disappointment caused from the first unit. That is not the experience that we expect from our products. We are happy to hear that you now have a unit that you're pleased with, and greatly appreciate the feedback that will be forwarded to our product development team. Thanks again for your time and let us know if you have any other questions or concerns. Kind regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Save $200 and buy regular microwave
gMasta Posted 4 months ago
Waste of money, only good thing is the 3 speed fan and led light - air frying part it's a joke, sometimes needs few minutes to preheat and when you open the door looses half of it and starts again also glass in the door getting foggy when using exhaust fan
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 4 months ago
We'd like to provide some clarification regarding the air fryer mode of your microwave. It is normal for you microwave to preheat in air fry mode, when you open the door, some heat will be lost, but the unit will super heat the air once the door is closed to reach the set temperature. Some moisture can leave your food while it is being cooked, and condensation can appear on the glass door. For more information about air frying you can visit page 21 of the owner's manual here: https://files.bbystatic.com/91XS263VdM92saQzBr4hCw%3D%3D/User%2BManual <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Disappointed
VivianB Posted 4 months ago
Parts missing, sold as open box, drove to Rochester from Buffalo to pick it up, got back home and ended up returning it because parts were missing therefore I was unable to place over the stove because parts were missing! Disappointed to say the least
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 4 months ago
We are sorry that this microwave had parts missing. We are happy that you were able to get this unit returned and our hope is that your replacement microwave serves you well. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Cheap quality
PaulS Posted 2 years ago
A paid the expensive price thinking I was buying quality. Not so. Every time I grap the cheap handle to open the door my blood boils. Theirs no logic to the control pannel. Its my own fault, i should have done a little homework before waisting money on this. I purchased it unseen, no display model at Best Buy.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 2 years ago
We appreciate you taking the time to leave your honest feedback with us about your microwave. We regret that this model has not met your expectations. We are always looking for ways to improve and will share this with our team for future consideration. Should you need anything moving forward, please let us know. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Poor microwave
grigs Posted 2 years ago
It only has 15 minute increments to heat. There were no included instructions for the convection oven or for the air fryer. Could not find anything online either. Would not buy this again or recommend it.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 2 years ago
You have selected a wonderful Profile convection over-the-range microwave oven with AirFry and we regret you've had difficulties using all the great features. The full Owner's Manual is available online to view, download and/or print. If you click on the "From the Manufacturer" tab and scroll all the way to the bottom, you'll find the Owner's Manual. It's also available on our GE Appliances site by searching using the microwave model number. Convection cooking is very similar to cooking in your large oven. When using your own recipes or following the baking instructions on a package, we recommend reducing the temperature by 25°F and check for doneness at the first time listed in the recipe. The updated manual available on geappliances.com does include the AirFry instructions and many of the foods best suited for air frying now include directions on the package as well. We want you to be happy with your new microwave and encourage you to contact us directly if you have additional questions or concerns. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
G e profile microwave oven
PatT Posted 4 months ago
The airfryer on the GE Profile microwave does not air fry
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 4 months ago
We would like to provide guidance with the Air Fry feature in this microwave. We strongly encourage you to view the Air Frying instructions on page 21 of the Owner's Manual, as we have provided the recommended cookware to use as well as a cooking guide for different food items. You can view the Owner's Manual by clicking the ‘From the Manufacturer’ tab and scrolling all the way down on the page, you will see a link that says Use and Care Manual. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Not great
MarjorieF Posted 2 years ago
Delivery and installation was seamless and worked great the first 2 months- then it just died. No power at all
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 2 years ago
Oh no! We hate to hear this happened. if you have not already done so, try disconnecting power to your microwave for 2-3 minutes to reset the electronics. If the issue persists once power is restored, please call 1-800-432-2737 to schedule an appointment with GE Appliances Service to have the unit checked under the terms of your one-year manufacturer's warranty. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Amc
AmyC Posted 2 years ago
This is the worst purchase! Save yourself. The air fryer doesn’t do anything, it takes 3 the time of my regular air fryer. The convection oven takes just as long as my regular gas oven. The microwave option works good.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 2 years ago
For help with this situation, we recommend reviewing the support article on the GE Appliances website titled: "Food Taking Too Long to Cook in Microwave". <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 2 out of 5 stars
Lousy air fryer
DavidL Posted 2 years ago
Overall its a expensive microwave, the convection works mediocre and as far as a air fryer my $100 counter to model is superior.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
Report Comment
Brand response from GE Answers
Posted 2 years ago
Hey there - We're sorry to hear that your microwave hasn't met your expectations, especially in terms of the convection and air fryer functionalities. Your feedback is important to us, and we'll be sure to share your thoughts with our team for future considerations. If there's anything specific you'd like assistance with or if you have further feedback, please feel free to reach out. We appreciate your honesty and thank you for bringing this to our attention. -Kacie@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Page 1 0 of 0 reviews

Customers are saying

This summary was generated by AI based on customer reviews.

Poor Timing Features, Less Powerful

SandraL Posted 1 year ago

We just recently installed the microwave and realized that the cooking time needs to be set by a dial, (there is no number pad) and only allows time choices in 15 second increments, starting with 15 seconds. I have many items that I want to heat up for less than 15 seconds and I am unable to do so unless I go to settings and set up a second cooking cycle. I set up a second cycle which gives me 5 second cook time intervals. The only problem is that it overrode the 30 second button on the touchpad, which is a feature that I also use. In addition, the start button or dial needs to be pressed twice, in order for the unit to start, which is totally unnecessary. If I had known this prior to purchase I would have selected another brand as this microwave's timing features are very inconvenient. it is also less powerful than previous microwaves I have owned.

No, I would not recommend this to a friend

This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel

Unhelpful (0)

ReportComment

Brand response from GE Answers

Posted 1 year ago

Thanks for taking the time to provide such detailed feedback. Your concerns are valued, and we welcome any additional insights you'd like to share as we continually strive to improve the products and services we offer. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Cheap metal that scratches

Mudds Posted 3 years ago

I am very disappointed with this purchase and have decided to exchange it. The installation and the person installing it was awesome. However, immediately after using a microfiber cloth to wipe it down, the cheap metal used was scratching as I went along. I have opted to exchange it for a stainless steel black. Second, closing the door is extremely noisy. It feels like it is slamming each and every time no matter how gently you try to be.

This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black

Posted 3 years ago

Hi there – Thanks for writing a review. We understand the disappointment caused from the first unit. That is not the experience that we expect from our products. We are happy to hear that you now have a unit that you're pleased with, and greatly appreciate the feedback that will be forwarded to our product development team. Thanks again for your time and let us know if you have any other questions or concerns. Kind regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Save $200 and buy regular microwave

gMasta Posted 4 months ago

Waste of money, only good thing is the 3 speed fan and led light - air frying part it's a joke, sometimes needs few minutes to preheat and when you open the door looses half of it and starts again also glass in the door getting foggy when using exhaust fan

This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel

Posted 4 months ago

We'd like to provide some clarification regarding the air fryer mode of your microwave. It is normal for you microwave to preheat in air fry mode, when you open the door, some heat will be lost, but the unit will super heat the air once the door is closed to reach the set temperature. Some moisture can leave your food while it is being cooked, and condensation can appear on the glass door. For more information about air frying you can visit page 21 of the owner's manual here: https://files.bbystatic.com/91XS263VdM92saQzBr4hCw%3D%3D/User%2BManual <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Disappointed

VivianB Posted 4 months ago

Parts missing, sold as open box, drove to Rochester from Buffalo to pick it up, got back home and ended up returning it because parts were missing therefore I was unable to place over the stove because parts were missing! Disappointed to say the least

We are sorry that this microwave had parts missing. We are happy that you were able to get this unit returned and our hope is that your replacement microwave serves you well. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Cheap quality

PaulS Posted 2 years ago

A paid the expensive price thinking I was buying quality. Not so. Every time I grap the cheap handle to open the door my blood boils. Theirs no logic to the control pannel. Its my own fault, i should have done a little homework before waisting money on this. I purchased it unseen, no display model at Best Buy.

Posted 2 years ago

We appreciate you taking the time to leave your honest feedback with us about your microwave. We regret that this model has not met your expectations. We are always looking for ways to improve and will share this with our team for future consideration. Should you need anything moving forward, please let us know. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Poor microwave

grigs Posted 2 years ago

It only has 15 minute increments to heat. There were no included instructions for the convection oven or for the air fryer. Could not find anything online either. Would not buy this again or recommend it.

You have selected a wonderful Profile convection over-the-range microwave oven with AirFry and we regret you've had difficulties using all the great features. The full Owner's Manual is available online to view, download and/or print. If you click on the "From the Manufacturer" tab and scroll all the way to the bottom, you'll find the Owner's Manual. It's also available on our GE Appliances site by searching using the microwave model number. Convection cooking is very similar to cooking in your large oven. When using your own recipes or following the baking instructions on a package, we recommend reducing the temperature by 25°F and check for doneness at the first time listed in the recipe. The updated manual available on geappliances.com does include the AirFry instructions and many of the foods best suited for air frying now include directions on the package as well. We want you to be happy with your new microwave and encourage you to contact us directly if you have additional questions or concerns. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

G e profile microwave oven

PatT Posted 4 months ago

The airfryer on the GE Profile microwave does not air fry

We would like to provide guidance with the Air Fry feature in this microwave. We strongly encourage you to view the Air Frying instructions on page 21 of the Owner's Manual, as we have provided the recommended cookware to use as well as a cooking guide for different food items. You can view the Owner's Manual by clicking the ‘From the Manufacturer’ tab and scrolling all the way down on the page, you will see a link that says Use and Care Manual. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not great

MarjorieF Posted 2 years ago

Delivery and installation was seamless and worked great the first 2 months- then it just died. No power at all

Oh no! We hate to hear this happened. if you have not already done so, try disconnecting power to your microwave for 2-3 minutes to reset the electronics. If the issue persists once power is restored, please call 1-800-432-2737 to schedule an appointment with GE Appliances Service to have the unit checked under the terms of your one-year manufacturer's warranty. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Amc

AmyC Posted 2 years ago

This is the worst purchase! Save yourself. The air fryer doesn’t do anything, it takes 3 the time of my regular air fryer. The convection oven takes just as long as my regular gas oven. The microwave option works good.

For help with this situation, we recommend reviewing the support article on the GE Appliances website titled: "Food Taking Too Long to Cook in Microwave". <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Lousy air fryer

DavidL Posted 2 years ago

Overall its a expensive microwave, the convection works mediocre and as far as a air fryer my $100 counter to model is superior.

Hey there - We're sorry to hear that your microwave hasn't met your expectations, especially in terms of the convection and air fryer functionalities. Your feedback is important to us, and we'll be sure to share your thoughts with our team for future considerations. If there's anything specific you'd like assistance with or if you have further feedback, please feel free to reach out. We appreciate your honesty and thank you for bringing this to our attention. -Kacie@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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