GE Profile Profile Series 1.7 Cu. Ft. Convection Over the Range Microwave with Sensor Cooking and Chef Connect White PVM9179DRWW

84% would recommend to a friend

Customers are saying

Customers are positive about the Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave, especially its air fryer function, overall performance, and ease of use. Many appreciate its various features, appealing design, and how well it fits into their kitchen space. However, some customers have expressed concerns regarding the cooking time and issues with the clock, while others feel it could be more powerful and find the control panel illogical.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 3 out of 5 stars
Good for a microwave is not an air fryer.
TerriB Posted 1 year ago
The microwave works... This is not an air fryer. I ignored some of the reviews that said this because I loved the idea of not having my counter space used up. I wish I hadn't. It is installed now so pretty much not an option to return.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 1 year ago
While we’re glad you’re overall happy with the microwave, we know any issue with the Air Fry function must be concerning. Your feedback will be shared with our team. Air Fry should involve the use of the circular rack to allow hot air to reach all sides and create a crispy surface. We have more information on Air Fry in the manual, as well as troubleshooting tips on page 29; if you’d like to view the manual, you can do so on our GE Appliances website when you look up the model number and go to the product page. If you’re not able to resolve your concern and think service may be needed, that department can be reached at 833-426-3393. A technician would be glad to examine the unit for any issues. -Sarah@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Microwave has only 950watts, below 1100recommended
Jets Posted 2 years ago
This GE Microwave has an output of 950 watts which is significantly below the 1100 watt general cooking requirements for pre-packaged meals. This requires guessing how much additional microwave time needed to make sure meals are fully cooked to reach internal temperature requirements. Meals are only partially cooked without adding additional time beyond what is recommended on various packages, such as Lean Cuisine. Twisting knob for setting cook time is awkward and sets at 15 second intervals, so cook time is unable to be customized.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
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Rated 3 out of 5 stars
Horrible exterior finish. No way to keep it shinny
AnthonyP Posted 1 year ago
Shows everything! Hard to keep clean! Scratches easily! Using new microfiber towels to help reduce the scratching, still looks bad!
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
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Brand response from GE Answers
Posted 1 year ago
We're sorry to hear you're not entirely satisfied with the finish of this microwave model. We encourage you to read through the "Care and Cleaning" section of the Use and Care Manual starting on page 25 of the Use and Care Manual for tips on keeping the unit looking like new. You can locate the Use and Care Manual in the "From the Manufacturer" section of this product page. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Cancel roasting or baking does not work
MargeB Posted 3 years ago
This is my 3rd GE Microwave-Convection Oven and with one exception it performs as well as my previous purchases. However, whenever I use the baking or roasting features on this model it won't turn off until the oven cools down. I have to wait 10-15 minutes before I can microwave. I push cancel and it just continues to run.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 3 years ago
Thank you for taking the time to share your honest feedback with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for aspects of this microwave that you are unhappy with. This is certainly not the experience we expect or wish for our consumers to have so, we will be happy to share this information with our product team. Thank you again for your feedback as it allows us to learn the best methods to improve our products in the future. All the best - Matthew@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Disappointed with the durability and value for mon
EricaD Posted 1 year ago
After two years of use, I’ve encountered some significant issues. While the microwave worked well initially, the quality didn’t hold up over time. The handle started warping after regular use, and fingerprints are constantly visible, making it difficult to keep clean. If you cook a lot, be aware that this model seems to trap oil inside, particularly around the motherboard, which is a major flaw. Recently, the microwave stopped heating altogether. GE came out to diagnose the problem, but the repair cost was higher than the price of the microwave itself. It’s frustrating that appliances aren’t built to last anymore, and I wouldn’t recommend this model for those who use their microwave frequently.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Posted 1 year ago
Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Not so happy!!
Great Posted 4 years ago
It’s ok not powerful. Only 600 watts. Previously had a 1000 watts. But has a lot more features.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Rated 3 out of 5 stars
GE Profile - we expected a bit more
KVPV Posted 3 years ago
Only 800 Watts - takes longer time to heat/cook. (Wattage was not displayed, we had to look it up - unfortunately after wondering why things took so long). There are no express controls; you have to go through 3 steps to heat for 1 minute!
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 3 years ago
Hi there - Thank you for taking the time to share your insight about your GE Profile over-the-range microwave. We strive to make sure our products are made with the best quality for our consumers. We appreciate your feedback that will be provided to our product development team. If you have additional questions or concerns please let us know. Best regards. -Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
I was hoping for better functionality
NewUser Posted 2 years ago
So far it performs like a standard microwave. (1) I tried the air fryer and was extremely disappointed. It took forever to cook the items and they didn’t crisp up enough for me. (2) I like to set the power level down to bout a 7 when reheating food but still can’t figure out how to do that. When I try the screen tells me I can’t for some reason. There’s an auto reheat function but it works off a small list of foods. (3). It does not come with a user Manuel and even the one on-line is not complete in my experience. I go to YOUTUBE a lot to figure out some things but that’s a hassle. (4). I haven’t tried the convection function yet so I can’t speak to that. (5) Personally I would prefer the good old fashion push buttons in lieu of the knob
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 2 years ago
Hello - Thanks for taking the time to share your experience with over-the-range microwave. At GE Appliances, while we strive to deliver the best quality products and services that meet every need of our consumers; we also understand there is always room for improvement. We do value you as a customer, and appreciate your feedback that we'll gladly share with our product design team. Kind regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Microwave
PaulW Posted 2 years ago
One reason I bought this was for the air fryer. Not impressed with that part at all. Do like all the other options on it though.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Posted 2 years ago
Thanks for the feedback about the Air Fryer feature that we'll be sure to forward to our product design team. Please PM/DM us on Facebook or Instagram if you have any questions about your microwave oven. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
3rd time the charm?
Albi Posted 1 year ago
First came with wobbly door and missplacement of inside hinge/brackets. Second burned the food in convection mode in the back right quadrant. Having a THIRD one delivered today. I had a previous model of this GE Profile convection oven for about 15 years. I have high hopes that this one will meet the expectation and be everything I am hoping for!
I would recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 1 year ago
We're sorry to hear that you've experience issues with multiple units. We understand the frustration and inconvenience caused by this situation. We're confident the new unit will meet your expectations. Thank you for your patience throughout this process. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Low power
EXCELLENT Posted 3 years ago
Much lower microwave power than other units. Poor user documentation.
No, I would not recommend this to a friend
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Brand response from GE Answers
Posted 3 years ago
Hey there,

Thank you so much for taking some time to write a review on your microwave. Our apologies to hear that it has not lived to your expectations and will be sure to share this with our development team. If you have any questions or concerns, be sure to let us know. Stay in touch. Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Watch out for templates
Ricstir Posted 3 years ago
Be careful when installing the templates are not exactly to scale thus causing me to drill extra holes. UGH Quality control should be catching stuff like this.
I would recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Rated 3 out of 5 stars
Damaged
RoyD Posted 1 year ago
Glass turn table was broken on delivery. Still hasn't been replaced.
I would recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Posted 1 year ago
Oh no! We're sorry to hear that the glass tray was broken upon delivery. To best address this concern, we ask that you contact Best Buy customer service. If this doesn't prove helpful, please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, and the model/serial numbers of your microwave oven so we can investigate further. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Like the multi purpose features but….
user467729 Posted 2 years ago
Pros: really like the multi purpose features of the air fryer and oven Cons: items that normally take 1-2 min to heat up takes 2-3min or longer. The air fryer takes a lot longer than I expected. I’m still using my stove’s oven and broiler because it heats and toasts food a lot quicker. The touchpad dents and scratches very easily! It’s looks like I’ve had this microwave for years from all the marks in just 3 weeks. You would think someone would have come up with a scratch resistant touchpad by now. All in all, I still would have bought this one for the extra features but the scratches/dents makes me sad…every…single…day…
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Rated 3 out of 5 stars
Think twice before buying
ThomasM Posted 2 years ago
It is a good MW when it works. I've had this one less than 6 months & last night it went boom. Quit working. Now to get it repaired It won't be till after Christmas on Dec. 29th.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Posted 2 years ago
We're confident our certified technician will provide the best solution possible. Thank you for patience throughout his process. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Not recommend
user470310 Posted 2 years ago
The door does not close properly unless you lift and slam it to close.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Posted 1 year ago
We would like to know a little more and are happy to help. Could you please send us a PM/DM on any of our social media pages with the full model and serial number? Also please reference this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Customers are saying

This summary was generated by AI based on customer reviews.

Rated 3 out of 5 stars
Good for a microwave is not an air fryer.
TerriB Posted 1 year ago
The microwave works... This is not an air fryer. I ignored some of the reviews that said this because I loved the idea of not having my counter space used up. I wish I hadn't. It is installed now so pretty much not an option to return.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Unhelpful (0)
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Brand response from GE Answers
Posted 1 year ago
While we’re glad you’re overall happy with the microwave, we know any issue with the Air Fry function must be concerning. Your feedback will be shared with our team. Air Fry should involve the use of the circular rack to allow hot air to reach all sides and create a crispy surface. We have more information on Air Fry in the manual, as well as troubleshooting tips on page 29; if you’d like to view the manual, you can do so on our GE Appliances website when you look up the model number and go to the product page. If you’re not able to resolve your concern and think service may be needed, that department can be reached at 833-426-3393. A technician would be glad to examine the unit for any issues. -Sarah@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Microwave has only 950watts, below 1100recommended
Jets Posted 2 years ago
This GE Microwave has an output of 950 watts which is significantly below the 1100 watt general cooking requirements for pre-packaged meals. This requires guessing how much additional microwave time needed to make sure meals are fully cooked to reach internal temperature requirements. Meals are only partially cooked without adding additional time beyond what is recommended on various packages, such as Lean Cuisine. Twisting knob for setting cook time is awkward and sets at 15 second intervals, so cook time is unable to be customized.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
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Rated 3 out of 5 stars
Horrible exterior finish. No way to keep it shinny
AnthonyP Posted 1 year ago
Shows everything! Hard to keep clean! Scratches easily! Using new microfiber towels to help reduce the scratching, still looks bad!
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black
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Brand response from GE Answers
Posted 1 year ago
We're sorry to hear you're not entirely satisfied with the finish of this microwave model. We encourage you to read through the "Care and Cleaning" section of the Use and Care Manual starting on page 25 of the Use and Care Manual for tips on keeping the unit looking like new. You can locate the Use and Care Manual in the "From the Manufacturer" section of this product page. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Cancel roasting or baking does not work
MargeB Posted 3 years ago
This is my 3rd GE Microwave-Convection Oven and with one exception it performs as well as my previous purchases. However, whenever I use the baking or roasting features on this model it won't turn off until the oven cools down. I have to wait 10-15 minutes before I can microwave. I push cancel and it just continues to run.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 3 years ago
Thank you for taking the time to share your honest feedback with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for aspects of this microwave that you are unhappy with. This is certainly not the experience we expect or wish for our consumers to have so, we will be happy to share this information with our product team. Thank you again for your feedback as it allows us to learn the best methods to improve our products in the future. All the best - Matthew@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Disappointed with the durability and value for mon
EricaD Posted 1 year ago
After two years of use, I’ve encountered some significant issues. While the microwave worked well initially, the quality didn’t hold up over time. The handle started warping after regular use, and fingerprints are constantly visible, making it difficult to keep clean. If you cook a lot, be aware that this model seems to trap oil inside, particularly around the motherboard, which is a major flaw. Recently, the microwave stopped heating altogether. GE came out to diagnose the problem, but the repair cost was higher than the price of the microwave itself. It’s frustrating that appliances aren’t built to last anymore, and I wouldn’t recommend this model for those who use their microwave frequently.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 1 year ago
Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Not so happy!!
Great Posted 4 years ago
It’s ok not powerful. Only 600 watts. Previously had a 1000 watts. But has a lot more features.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Rated 3 out of 5 stars
GE Profile - we expected a bit more
KVPV Posted 3 years ago
Only 800 Watts - takes longer time to heat/cook. (Wattage was not displayed, we had to look it up - unfortunately after wondering why things took so long). There are no express controls; you have to go through 3 steps to heat for 1 minute!
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 3 years ago
Hi there - Thank you for taking the time to share your insight about your GE Profile over-the-range microwave. We strive to make sure our products are made with the best quality for our consumers. We appreciate your feedback that will be provided to our product development team. If you have additional questions or concerns please let us know. Best regards. -Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
I was hoping for better functionality
NewUser Posted 2 years ago
So far it performs like a standard microwave. (1) I tried the air fryer and was extremely disappointed. It took forever to cook the items and they didn’t crisp up enough for me. (2) I like to set the power level down to bout a 7 when reheating food but still can’t figure out how to do that. When I try the screen tells me I can’t for some reason. There’s an auto reheat function but it works off a small list of foods. (3). It does not come with a user Manuel and even the one on-line is not complete in my experience. I go to YOUTUBE a lot to figure out some things but that’s a hassle. (4). I haven’t tried the convection function yet so I can’t speak to that. (5) Personally I would prefer the good old fashion push buttons in lieu of the knob
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 2 years ago
Hello - Thanks for taking the time to share your experience with over-the-range microwave. At GE Appliances, while we strive to deliver the best quality products and services that meet every need of our consumers; we also understand there is always room for improvement. We do value you as a customer, and appreciate your feedback that we'll gladly share with our product design team. Kind regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Microwave
PaulW Posted 2 years ago
One reason I bought this was for the air fryer. Not impressed with that part at all. Do like all the other options on it though.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 2 years ago
Thanks for the feedback about the Air Fryer feature that we'll be sure to forward to our product design team. Please PM/DM us on Facebook or Instagram if you have any questions about your microwave oven. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
3rd time the charm?
Albi Posted 1 year ago
First came with wobbly door and missplacement of inside hinge/brackets. Second burned the food in convection mode in the back right quadrant. Having a THIRD one delivered today. I had a previous model of this GE Profile convection oven for about 15 years. I have high hopes that this one will meet the expectation and be everything I am hoping for!
I would recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 1 year ago
We're sorry to hear that you've experience issues with multiple units. We understand the frustration and inconvenience caused by this situation. We're confident the new unit will meet your expectations. Thank you for your patience throughout this process. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Low power
EXCELLENT Posted 3 years ago
Much lower microwave power than other units. Poor user documentation.
No, I would not recommend this to a friend
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Posted 3 years ago
Hey there,

Thank you so much for taking some time to write a review on your microwave. Our apologies to hear that it has not lived to your expectations and will be sure to share this with our development team. If you have any questions or concerns, be sure to let us know. Stay in touch. Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Watch out for templates
Ricstir Posted 3 years ago
Be careful when installing the templates are not exactly to scale thus causing me to drill extra holes. UGH Quality control should be catching stuff like this.
I would recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Rated 3 out of 5 stars
Damaged
RoyD Posted 1 year ago
Glass turn table was broken on delivery. Still hasn't been replaced.
I would recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 1 year ago
Oh no! We're sorry to hear that the glass tray was broken upon delivery. To best address this concern, we ask that you contact Best Buy customer service. If this doesn't prove helpful, please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, and the model/serial numbers of your microwave oven so we can investigate further. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Like the multi purpose features but….
user467729 Posted 2 years ago
Pros: really like the multi purpose features of the air fryer and oven Cons: items that normally take 1-2 min to heat up takes 2-3min or longer. The air fryer takes a lot longer than I expected. I’m still using my stove’s oven and broiler because it heats and toasts food a lot quicker. The touchpad dents and scratches very easily! It’s looks like I’ve had this microwave for years from all the marks in just 3 weeks. You would think someone would have come up with a scratch resistant touchpad by now. All in all, I still would have bought this one for the extra features but the scratches/dents makes me sad…every…single…day…
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Rated 3 out of 5 stars
Think twice before buying
ThomasM Posted 2 years ago
It is a good MW when it works. I've had this one less than 6 months & last night it went boom. Quit working. Now to get it repaired It won't be till after Christmas on Dec. 29th.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 2 years ago
We're confident our certified technician will provide the best solution possible. Thank you for patience throughout his process. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 3 out of 5 stars
Not recommend
user470310 Posted 2 years ago
The door does not close properly unless you lift and slam it to close.
No, I would not recommend this to a friend
This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
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Brand response from GE Answers
Posted 1 year ago
We would like to know a little more and are happy to help. Could you please send us a PM/DM on any of our social media pages with the full model and serial number? Also please reference this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Good for a microwave is not an air fryer.

TerriB Posted 1 year ago

The microwave works... This is not an air fryer. I ignored some of the reviews that said this because I loved the idea of not having my counter space used up. I wish I hadn't. It is installed now so pretty much not an option to return.

No, I would not recommend this to a friend

This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel

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Brand response from GE Answers

Posted 1 year ago

While we’re glad you’re overall happy with the microwave, we know any issue with the Air Fry function must be concerning. Your feedback will be shared with our team. Air Fry should involve the use of the circular rack to allow hot air to reach all sides and create a crispy surface. We have more information on Air Fry in the manual, as well as troubleshooting tips on page 29; if you’d like to view the manual, you can do so on our GE Appliances website when you look up the model number and go to the product page. If you’re not able to resolve your concern and think service may be needed, that department can be reached at 833-426-3393. A technician would be glad to examine the unit for any issues. -Sarah@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Microwave has only 950watts, below 1100recommended

Jets Posted 2 years ago

This GE Microwave has an output of 950 watts which is significantly below the 1100 watt general cooking requirements for pre-packaged meals. This requires guessing how much additional microwave time needed to make sure meals are fully cooked to reach internal temperature requirements. Meals are only partially cooked without adding additional time beyond what is recommended on various packages, such as Lean Cuisine. Twisting knob for setting cook time is awkward and sets at 15 second intervals, so cook time is unable to be customized.

This review is from GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black

Horrible exterior finish. No way to keep it shinny

AnthonyP Posted 1 year ago

Shows everything! Hard to keep clean! Scratches easily! Using new microfiber towels to help reduce the scratching, still looks bad!

We're sorry to hear you're not entirely satisfied with the finish of this microwave model. We encourage you to read through the "Care and Cleaning" section of the Use and Care Manual starting on page 25 of the Use and Care Manual for tips on keeping the unit looking like new. You can locate the Use and Care Manual in the "From the Manufacturer" section of this product page. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Cancel roasting or baking does not work

MargeB Posted 3 years ago

This is my 3rd GE Microwave-Convection Oven and with one exception it performs as well as my previous purchases. However, whenever I use the baking or roasting features on this model it won't turn off until the oven cools down. I have to wait 10-15 minutes before I can microwave. I push cancel and it just continues to run.

Posted 3 years ago

Thank you for taking the time to share your honest feedback with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for aspects of this microwave that you are unhappy with. This is certainly not the experience we expect or wish for our consumers to have so, we will be happy to share this information with our product team. Thank you again for your feedback as it allows us to learn the best methods to improve our products in the future. All the best - Matthew@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Disappointed with the durability and value for mon

EricaD Posted 1 year ago

After two years of use, I’ve encountered some significant issues. While the microwave worked well initially, the quality didn’t hold up over time. The handle started warping after regular use, and fingerprints are constantly visible, making it difficult to keep clean. If you cook a lot, be aware that this model seems to trap oil inside, particularly around the motherboard, which is a major flaw. Recently, the microwave stopped heating altogether. GE came out to diagnose the problem, but the repair cost was higher than the price of the microwave itself. It’s frustrating that appliances aren’t built to last anymore, and I wouldn’t recommend this model for those who use their microwave frequently.

Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not so happy!!

Great Posted 4 years ago

It’s ok not powerful. Only 600 watts. Previously had a 1000 watts. But has a lot more features.

Unhelpful (3)

GE Profile - we expected a bit more

KVPV Posted 3 years ago

Only 800 Watts - takes longer time to heat/cook. (Wattage was not displayed, we had to look it up - unfortunately after wondering why things took so long). There are no express controls; you have to go through 3 steps to heat for 1 minute!

Hi there - Thank you for taking the time to share your insight about your GE Profile over-the-range microwave. We strive to make sure our products are made with the best quality for our consumers. We appreciate your feedback that will be provided to our product development team. If you have additional questions or concerns please let us know. Best regards. -Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

I was hoping for better functionality

NewUser Posted 2 years ago

So far it performs like a standard microwave. (1) I tried the air fryer and was extremely disappointed. It took forever to cook the items and they didn’t crisp up enough for me. (2) I like to set the power level down to bout a 7 when reheating food but still can’t figure out how to do that. When I try the screen tells me I can’t for some reason. There’s an auto reheat function but it works off a small list of foods. (3). It does not come with a user Manuel and even the one on-line is not complete in my experience. I go to YOUTUBE a lot to figure out some things but that’s a hassle. (4). I haven’t tried the convection function yet so I can’t speak to that. (5) Personally I would prefer the good old fashion push buttons in lieu of the knob

Posted 2 years ago

Hello - Thanks for taking the time to share your experience with over-the-range microwave. At GE Appliances, while we strive to deliver the best quality products and services that meet every need of our consumers; we also understand there is always room for improvement. We do value you as a customer, and appreciate your feedback that we'll gladly share with our product design team. Kind regards. – Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Microwave

PaulW Posted 2 years ago

One reason I bought this was for the air fryer. Not impressed with that part at all. Do like all the other options on it though.

Thanks for the feedback about the Air Fryer feature that we'll be sure to forward to our product design team. Please PM/DM us on Facebook or Instagram if you have any questions about your microwave oven. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

3rd time the charm?

Albi Posted 1 year ago

First came with wobbly door and missplacement of inside hinge/brackets. Second burned the food in convection mode in the back right quadrant. Having a THIRD one delivered today. I had a previous model of this GE Profile convection oven for about 15 years. I have high hopes that this one will meet the expectation and be everything I am hoping for!

I would recommend this to a friend

We're sorry to hear that you've experience issues with multiple units. We understand the frustration and inconvenience caused by this situation. We're confident the new unit will meet your expectations. Thank you for your patience throughout this process. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Low power

EXCELLENT Posted 3 years ago

Much lower microwave power than other units. Poor user documentation.

Hey there,

Thank you so much for taking some time to write a review on your microwave. Our apologies to hear that it has not lived to your expectations and will be sure to share this with our development team. If you have any questions or concerns, be sure to let us know. Stay in touch. Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Watch out for templates

Ricstir Posted 3 years ago

Be careful when installing the templates are not exactly to scale thus causing me to drill extra holes. UGH Quality control should be catching stuff like this.

Damaged

RoyD Posted 1 year ago

Glass turn table was broken on delivery. Still hasn't been replaced.

Unhelpful (1)

Oh no! We're sorry to hear that the glass tray was broken upon delivery. To best address this concern, we ask that you contact Best Buy customer service. If this doesn't prove helpful, please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, and the model/serial numbers of your microwave oven so we can investigate further. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Like the multi purpose features but….

user467729 Posted 2 years ago

Pros: really like the multi purpose features of the air fryer and oven Cons: items that normally take 1-2 min to heat up takes 2-3min or longer. The air fryer takes a lot longer than I expected. I’m still using my stove’s oven and broiler because it heats and toasts food a lot quicker. The touchpad dents and scratches very easily! It’s looks like I’ve had this microwave for years from all the marks in just 3 weeks. You would think someone would have come up with a scratch resistant touchpad by now. All in all, I still would have bought this one for the extra features but the scratches/dents makes me sad…every…single…day…

Think twice before buying

ThomasM Posted 2 years ago

It is a good MW when it works. I've had this one less than 6 months & last night it went boom. Quit working. Now to get it repaired It won't be till after Christmas on Dec. 29th.

We're confident our certified technician will provide the best solution possible. Thank you for patience throughout his process. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Not recommend

user470310 Posted 2 years ago

The door does not close properly unless you lift and slam it to close.

We would like to know a little more and are happy to help. Could you please send us a PM/DM on any of our social media pages with the full model and serial number? Also please reference this review. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Customer Ratings & Reviews