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To get help, just bring your product into a Best Buy store. We'll check out what's wrong and get you a replacement (if the product is available) or reimburse you.
Your product is covered for failures from normal wear and tear, damage from a power surge, issues with Bluetooth connectivity, and more. Accidental damage is not covered.
When you sell or give someone your covered product, Geek Squad Product Replacement is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.
Visit your local Best Buy store to start a claim, or call us at 1-800-433-5778 to ask questions about your plan.
These are the latest benefits that apply to new purchases. Refer to the from your date of purchase for a complete description of coverage and exclusions.
AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
Make sure to protect your new computer accessory. A Geek Squad Product Replacement Plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.If your computer accessory fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
When I first received my printer we got it all set up and everything worked fine. Now I can’t print from either my computer or my cell phone. The printer is an HP Envoy Photo7855 and I have only had it for 1 week. It keeps saying it is offline .
Hi there. Thanks for reaching out to us about this! I'm sorry to hear about the issues you're running into with your printer. We'd be happy to help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to get started!
Purchased an Epson ecotank 1 year ago. Loved it. Recently print quality is terrible. Colors are inconsistent and printer randomly puts black ink everywhere it wants. I tried cleaning it as per Epson website. No luck. Is this covered by this program?
Hi Andrew. Thanks for getting in contact with us about this. I'm sorry to hear about your Ecotank having some problems. I have had one and I love it. They're great printers! If you did purchase the protection on the printer, you can bring it into the store and currently, we can swap out your printer for a new one!! You can find information about your local store at www.bestbuy.com/storelocator.
Can I get a replacement product if my printer is no longer available?
If your printer is no longer available, you will be reimbursed.
What happens if my printer fails due to an issue not covered by the manufacturer?
This protection plan enhances your manufacturer warranty and gives you extended coverage when the warranty ends.
Does this plan cover both printers and scanners?
This plan will give you a replacement printer or scanner if yours stops working properly.