Customer Ratings & Reviews

There were many questions where the answer was basically, no, doesn't apply to me. Would be nice if there was a way to shortcut that. But I guess, how do you know the answer is "no" until you ask the question?

I did my own taxes, it takes more time to gather all the information but when applied on the tax software, it really breaks down what I input and what else is needed.

I have used this for years but you do seem to be catching up with the new complexities of the tax code.

I used this tax program to do my 2023 taxes! It was easy to use.

I had a number of issues with the tax program over the years. There were times the phone support was even arguing with me yet they were not tax specialists. They would explain to me that the tax program was doing what was programmed. I said fine but it was wrong. They had a hard time believing me instead of noting the problem for further research and investigation. Judy Berry has done an outstanding job in handling my complaints and resolving them.

The program is cumbersome in getting to certain places to enter or fix things. It is frustrating to use the link to enter something only to find you need to scroll through pages and pages of that section to finally find (or not find) what you are looking for. Through talking with support, they can tell me where things are, but not always the proper details. Having worked in the tax field since way before the computer age, between talking with support and trying things while on the phone, I can usually figure out how to find what I need to get an accurate return.