See more imagesHisense - 2.1 CH Soundbar with Wireless Subwoofer - Black
- Model:
- HS2100
- SKU:
- 6541473
Highly rated by customers for:
See more imagesHighly rated by customers for:
ByronP Posted
I bought this sound bar a while ago for the TV in my office. I don't even really watch the TV in there that often, but when I do the sound is decent. However, the voice that announces "Power On. HDMI ARC. Subwoofer Paired" EVERY SINGLE TIME you turn it on, while mildly annoying at first, eventually gets to the level of sheer TORTURE! It's especially annoying now that we have a new baby, and there is no way to turn the voice off or control the voice volume. Don't believe another review here that claims you can hit the Play/Pause button 8 times on the remote to turn it off. That doesn't work! I would return it if I could, but it's been too long.
Posted
Hi ByronP, Thank you for choosing the Hisense HS2100 and for sharing your feedback with us. We’re truly sorry to hear that this unit failed to wow you. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
ZeroStarRating Posted
if I still have the box for this, I will return it right away. The sound quality is garbage, and the system sound and system voice are even annoying. Even worse you cannot turn off the system voice prompt. So, every time you turn it on/off or connecting with the sub-woofer or lower the volume you have to hear the annoying system voice. I only wanted a soundbar that could connect easily with my Hisense TV but this wouldn't even connect. Do not buy this as you are better off buying VIZIO with same price but far superior sound quality and control options. And yes, even though it comes at an affordable price it has the quality of those soundbar sold at the dollar store. I am open to returning this item if not having the box which I thrashed to early wouldn't matter.
Posted
Hi Hisense Customer, thank you for purchasing the Hisense HS2100 and for taking the time to provide us with feedback. To turn off System Voice Prompt, please: 1. Power on and press "Play/Pause" button 8 times continuously to enter the setting menu. 2. Use volume up and down to select the "Beep" menu item and press "Play/Pause" button to turn it off.
We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
DanG Posted
defective, had to be replaced and it took about 3 weeks for the replacement! have to register on-line and I had to contact them from 2-13-24 til 3-8-24 to get registered!
Posted
Hi DanG, Thank you for your review on the Hisense HS2100, and for sharing your feedback with us. We're sincerely sorry to hear about your experience. Rest assured, we take customer feedback seriously, and we are committed to improving our processes to prevent similar issues from occurring in the future. Your satisfaction is our priority, and we hope to have the opportunity to restore your trust in our brand. If you require additional assistance please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.