Customer Ratings & Reviews

This is the second review I'm creating for this TV. The picture and sound were great for the first few months, but then the problems started. First, horizontal lines appeared on the TV. And then the TV began turning on and off by itself, as much as four times in one hour. A tech came out and changed some board and that seems to have taken care of the TV turning off, however, the horizontal lines remain. I've been back and forth with Hisense since May with no resolution. They sent a second tech out for a field destroy who acknowledged the horizontal lines. He could not accept the pics I took and took his own. I explained to him and Hisense support that the lines don't photograph well but are very visible in person. The field tech LIED when he called in to his supervisor and said he didn't see any lines. I called him out while his boss was on the phone and he didn't deny that he lied. Why? I have no idea. As a result, Hisense will not give me a refund or replace the TV. Also, I texted some pics to support and circled the horizontal lines. They told me the TV had a bad panel. So, now I'm stuck with a $1,300 defective TV because Hisense won't honor its warranty. I see the Hisense bit touting the 2 year guarantee every time a customer complains about their TVs. They should be ashamed of themselves. My last three TVs were all Hisense, and this is no way to treat a loyal customer. I've uploaded two photos, and again, the lines don't photograph well.

Although the dishwasher itself is functional (just ran one time so far), installation was substandard. The dishwasher is not level and it sticks out at least 2 inches from the cabinets. My husband was at home for the install and he says they just told him they were done, however, when I got home, I noticed that it was not installed correctly. I immediately called Best Buy customer service and explained the issue. The person that I finally got on the line after struggling with the AI bot was very accommodating (probably because he saw I had Best Buy Total $179.99/year) and scheduled a return visit to “see what could be done” for 10 days from now. I have purchased my last 3 appliances from Best Buy and have to say that their 3rd party delivery service stinks. I should have learned from the last time as they broke one of the glass shelves from my refrigerator as they were bringing it into the house Best Buy tried to make it right, however it took three times before I finally got a shelf that fit. The new shelf is not illuminated like the one they broke, but I got tired of trying to get the correct shelf. After all this I still went back and bought a dishwasher! My mistake. I should have refused the installation and hired someone who knows what they are doing.

When selecting in home delivery for my LG Combo Washer/Dryer, I had gotten the impression that I was paying for installation, hook-up, and to have the machine levelled. It was unboxed in the parking lot, dollied up and down multiple stairs, in a way that I assume damaged the machines internal balancing, because dispite having multiple professionals come out and level the machine - it still vibrates the entire house during the spin cycle. Should have considered returning the machine.

I hate you! I'm a new immigrant, a single woman, with poor English skills. I bought a new house and visited many stores in this unfamiliar country. Finally, on April 19th, I decided to buy a TV and a sound system from you, paying $2160. I canceled all my plans on April 25th, stayed at home waiting for the delivery, but no one contacted me all day, and no one showed up! The next day, I had to go to the store myself, only to be told that my order was canceled, accusing me of fraud!!! I showed the salesperson my bank statement, proving that the payment had been successfully made and there was no refund. What did I defraud?! You took my money, didn't deliver as promised, and didn't even bother to contact me. Aren't you the ones committing fraud?! Later, the store manager intervened, refunded me, placed a new order, and promised delivery on May 1st. On April 26th, I received the refund (which proves I made the payment successfully!!!) and waited for another week. But on May 1st, there was no delivery again. When I called, I was told my order was canceled! I immediately went to the store, and again, without any wrongdoing on my part, without any notification, I was accused of fraud and my order was unilaterally canceled. I wasted another day waiting at home for nothing!! The store manager finally said that perhaps there had been previous misconduct at my address, and they could only allow me to buy and take the items home myself!! Because of my poor language skills and emotional breakdown, I had to agree to this. Why am I accused of fraud when I did nothing wrong?! Why am I the one bearing all the consequences?! Who is responsible for the loss of two days of work and waiting for your delivery?! Who is responsible for the repeated disappointment and mental anguish I've endured?! Calling the 800 number only resulted in order cancellation with no explanation! As a woman, driving back home with no one to help me carry the items into my house, as a new immigrant with no friends or family here, I deal with all the moving and shopping alone every day. Why is it so difficult to buy a TV and a sound system from the world's largest electronics retailer? Isn't this a huge joke?! You must provide me with reasons for canceling my order twice, an apology, and compensation! Otherwise, I will pursue my legal rights! Best Buy, this is my first time shopping with you in the United States, and the process has been a nightmare for two weeks, leaving me in tears and extreme frustration! I want to say, I hate you!!! I will never set foot in your store again, and I will not buy any appliances for my new home from you! I have my own media channel, and I hope more righteous Americans will know how you treat your customers!!! You are too arrogant! Your store's motto "Best Buy, Best Deception" suits you well!!!

This has no reflection on the product. We love the washer tower and have had no problems with it thus far. As for dealing with best buy and the installation/delivery was a nightmare. It started with 30 mins prior to my orginal delivery time getting the appointment canceled. I instantly tried rescheduling to no avail. Ended up on the phone with customer service for 2 hours trying to reschedule. I was told they shouldnt have sold the unit to me because they didnt have it, then that a part was backordered. I was then told a supervisor would be calling to explain everything, I was never contacted. I finally was able to schedule the delivery through the app for two days later. The delivery came early and they communicated effectively, I thought all was well and we were past the issues. After using the dryer for 2 days, a warning message came up that the dryer vent was 80% blocked and to not use the dryer. Upon pulling the dryer out from the wall and inspecting the vent it was discoverd the flex line was filled back to the dryer nearly into the dryer itself all due to the poor installion and the pipe being nearly crushed when they installed it. I paid an extra $300 to have vent cleaners come out to tell me Best Buy installation caused the problem. I do not recommend their installation or delivery to anyone. I have been lied to, spent more money to correct issues and had my family put at risk due to poor installtion causing a hazardous situation.

The first crew sent were rude and obnoxious. There was a discrepancy about the water line connected to the ice maker. They had the new ice maker on the premises and should have installed it in the new Fridge. They complained the shut off was the main but in fact if they were incompetent, they should have found it under the sink where all the feed water lines for the Fridge are located. That was the first problem. Then because they wouldn't disconnect the water line from the old Fridge. They just left them side by side in the 300 square foot kitchen in the Condo. Where if they had any brains, they would have used the shut off, disconnected the old fridge and Hauled it away. Then installed the ice maker and completed the job. So from the original Jan. 10th install date we wound up getting another crew to complete the job on the 16th. Almost a week we had to endure walking around the both Fridges to get around the kitchen. Plus I lost 2 days of work for this debacle. Luckily the second crew Lisardo and Julio had better work ethics and attitude than the first crew. I give them KUDOS. For Best Buy in general your communication is terrible. I must have spoken to a dozen people in foreign countries who don't help one bit. I finally got progress from a woman named Katie at 888-237-8288. Also KUDOS to her. She reset the field, made me a little less annoyed with this frustrating situation. If I would have known and heeded some of the bad reviews you guys have. I would have not purchased this online and went to the store directly and spoke to a responsible person. But those reviews about the associates aren't that good either. I was hoping for some compensation on the door reversal also. Your online experience when purchasing this Fridge states door reversal is part of the installation. It's very deceiving.

On Wednesday, May 29, 2024, I called Best Buy in Florence, KY, to discuss purchase of a new big screen TV and sound bar. After going through the Q&A, my call was re-directed to a "Virtual Sales Assistant". While satisfied with how this person handled selection, transaction, and scheduling processes; that's where satisfaction ended. Delivery and installation was originally scheduled for Saturday, June 1, 2024, with a window of 7 AM to 7 PM. This service was purchased at a cost of almost $250, plus $15 tax. At closure of the sales transaction, I was informed a confirmation email would be sent by an outside contractor Friday evening. This email would narrow the delivery window. However, no confirmation email was received. So, after setting aside all day Saturday, and no email, text message, or phone call, I called Best Buy customer service at 11:15 AM. Best Buy assured me delivery and install was still scheduled for Saturday, with an updated window of 12 noon to 3 PM. Around 3:40 PM, with still no delivery, I called Best Buy again. This time they said the delivery and installation company would call me. A half hour later, I received a call from a Dayton, Ohio, area number (73 miles away). Caller stated her company was supposed to deliver and install the TV and sound bar. But, when their driver arrived at Best Buy, he was told: "The TV is not in stock; but it is en route to the store." So, I asked "Now what?" She informed me: "Delivery and installation would be re-scheduled by Best Buy." The next day, I called Best Buy again at 11:15 AM. During this call I was informed they do not know why I was told the TV was not in stock, as their inventory shows it on-hand; along with the sound bar. However, to date no new delivery appointment had been scheduled. So, instead of delivery and installation this weekend, now I'm at the end of the line. The new delivery date is Thursday, June 6, 2024; and the delivery contractor's phone number is in Florida! Over the last 25 years, my family has purchased three big screen TVs, at least three PCs, and a half dozen laptops. However, as messed up as this purchase has been, I seriously doubt there will be another major purchase from Best Buy, Florence, Kentucky; or any other location. UPDATE: Attempted to call the Best Buy store in Florence, Kentucky. My call was re-directed to Best Buy's national number (basically a rude answering service). Requested to speak to the store manager about being put at the end of the line for delivery and installation after their contractor's mishandling of my order. Was told "We can only take a message and request the manager to call you back in 3 to 4 hours." She added, "Which means you will probably not receive a callback until next date." When I insisted in speaking with a manager, or cancel my order, the call taker stated: "I can cancel your order from here." What an example of Best Buy's customer service!

STAY AWAY. Just like most people 2years later the motor itself makes so much noise feels like it will explode one day, despite cleaning it often. Yes opening it to clean inside as well. THEY WILL CHARGE YOU $$$ to replace motor, cost as much as the dryer. And warranty is only 12months, but it will start to have problems after of course. Its a giant RED FLAG when warranty is only 12months. DO NOT BUY.

Best Buy review. We purchased an LG 4.5 cu Washer and a LG 7.4 Dryer stackable. Purchased July 5th 1st installation appointment July 13th. Delivery team says they can’t guarantee that our washer drain pan won’t be damaged during installation. They say we need a bigger stronger one. The drain pan provided by the builder was 31 x 28 x 2 1/2. We ordered a new steel powder coat painted drain pan dimensions are 32 x 30 x 2 1/2 and set an appointment. Next available date was July 31st. The washer and dryer remained in the hallway. During the second appointment the same team returned. This time they said the washer and dryer would not fit in the door. The door opening was 80 x 31 x 29. The room the stackable was to be placed in is 38 x 47 x 9‘. They said the upper part of the door would need torn away and rebuilt to make more room. We ask why they simply couldn’t just unstacked the units and put them in. They said it must be installed as a unit before they put in the laundry room. This is a (approximately)160 unit complex ( Station House Oakland). The model homes have installed the same LG models and have the same laundry rooms. The delivery team said to figure out how we would get them in there and we could then schedule the third appointment. After the delivery team left we reviewed the situation and unstacked the units and placed them in the laundry room. Then we scheduled a new appointment. But the appointment center said they were backlogged and the next available appointment wasn’t until September 11. I noted to the appointment center that the equipment was in place and really all we needed was someone to finish the installation. On the third appointment on September 11 a new team showed up this time. They noted they were from Los Angeles because of the heavy back load in the area (Oakland) They were not able to get the dryer to work. No signs of life no lights. They were surprised expecting to do an installation and found our stories of the first two visits hard to believe because the laundry room was very typical of installations they do. They Suggested we go to a brick and mortar Best Buy store And relay our story. We did and an escalation ticket was opened. After a lot of haggling Best Buy determined that: 1. it was our fault for having the wrong size pan. ( 1st appointment). Even though this is standard pan used throughout the 160 unit development. 2. Appointment number two was our fault as room was too small for the stackable unit. Even though the rooms in the160 unit complex are all the same. And the three model units have the same LG washer dryer stackable units installed. So what do we do now? Best Buy says they do nothing because the purchase was too long ago. We argue that it’s there two mistakes on the first deliveries and excessive long time between appointments that got us to this point. Two pictures included: one of our installation. And one Of the standard installation at, I will assume, almost all units here. Note that the typical installation is using the standard original drain pan provided for all units. Shout out to the friendly team that assisted us in opening escalation ticket at Best Buy Emeryville Disappointed And without a working dryer

I purchased this TV in July 2023. The picture quality was great—sharp, clear, and vibrant. However, I noticed that every time I opened certain apps, the TV would have to update first, which was inconvenient. The remote also wasn’t the easiest to use, and it wasn’t the magic remote, which was a bit of a letdown in terms of user experience. Unfortunately, in May 2025—less than two years later—lines suddenly appeared on the screen and the TV completely went out. Luckily, I had purchased a warranty, so it was replaced, but not with the same model (which I believe has been discontinued). Overall, it had a strong start with great picture quality, but the constant updates, less intuitive remote, and the fact that it failed so soon made it a disappointing purchase in the long run.

I have been loyal Samsung customer for a long time. In total i have 5 tv, 2 dryers, 1 washer, 2 refrigerators. But this recent have changed. I just bought this Brand new refrigerator but it broke down within 4 months. The technician came and fix it but it broke again in a week. They have made it very difficult for me to connect to the issue or replacement with their support team. So i am now disappointed loyal customer. I think if you have been buying samsung products i think you should reconsider as it getting so bad now. They sell but wont help you when you need them. And their parts are extreme hard to replace or order. So you better to stick with somebody else and their call volume is always high so you wont get through because with all their broken products.please dont let them test out your patience.

If I could give these people 0 stars I would. I originally bought an 85inch tv to be delivered to my new home we were moving into over a week in advance. Upon delivery my $2000 TV was completely cracked and destroyed. The tv was flat face down inside the truck and the delivery drivers were yanking and man handling the tv to get it out. Once I turned it on and realized it was cracked THEY MADE ME take the broken TV back to the store to which they then told me they had none in stock and I would have to order another one to be delivered ANOTHER WEEK LATER. come the new delivery day my delivery time was set between 12p-4p. Once I got my confirmation I realized they automatically had the new tv sent to my address on file which was my old house we no longer live in. I contact customer service to Try to change the address to which they told me could not be done. When I got the official delivery time to be at 4:25 I decided to just drive to my old house to wait for them. I sat in my truck waiting for the drivers from 4pm until the time I am writing this review which is now 6:15pm and my new delivery time is now 7pm. They have done absolutely nothing to rectify this situation and has not even offered me ANYTHING as far as compensation for this MASSIVE INCONVENIENCE. I can promise you I will NEVER BUY ANYTHING FROM BEST BUY EVER AGAIN. Will never recommend getting anything delivered from Best Buy ever again. Worst customer service experience I have ever had!

I’ve been a loyal Best Buy customer for years, but my recent experience with their installation service for a 100-inch TV has completely changed my view of the company. From start to finish, the process was a complete disaster, filled with mishaps, miscommunication, and unprofessionalism. First Installation Attempt: Total Chaos On the day of my originally scheduled installation, I received calls from two separate teams claiming they were coordinating the delivery and install. When the TV arrived, the team on-site refused to install it, saying they weren’t authorized to do so. Meanwhile, the other team, who called earlier to confirm, said they were “on their way.” Best Buy later admitted they had sent a delivery team instead of an installation team. As if that wasn’t bad enough, the delivery team, who had already brought the 135-pound TV into my house, insisted on taking it back to the truck because the correct team wasn’t available. I was told I’d need to wait another two weeks for a new delivery and installation appointment. Horrible Customer Service When I called to reschedule, the agent I spoke with was extremely rude, repeatedly calling me “bro.” When I asked to speak with a supervisor, he refused and left me on hold for an extended period, never returning to the line. At this point, I had no choice but to escalate the matter to Best Buy’s executive team. Second Attempt: Still a Disaster After getting the executive team involved, they scheduled a new installation appointment for the day after Christmas, with a 4-person crew promised to handle the massive 100-inch TV. The appointment was set between 7–11 AM. I received a call at 8:30 AM from the install team, saying they were picking up the TV and would be at my house in 30 minutes. Hours passed with no updates, no communication, and unanswered calls. Finally, at 2 PM, I got a call from the install team, informing me they had just picked up the TV. When I asked why no one had contacted me earlier to explain the delay, the person hung up on me. The Actual Installation: Unacceptable and Damaging The install team eventually arrived at 3 PM—nearly 8 hours late—and instead of the promised 4-person crew, only two people showed up. These two men were clearly not equipped to handle a 135-pound TV, and the results were disastrous. During the installation, they dropped the TV, severely damaging my $15,000 antique furniture right in front of me. When confronted, they tried to brush it off like nothing happened. To make matters worse, one of them had the audacity to ask if I wanted screen cleaner for the handprints they had left all over the TV. I assumed it was a courtesy offer, given the situation. At the end of the installation, however, he asked how I wanted to pay for the screen cleaner. After everything they had done, this attempt to upsell me was the final insult. Still Waiting for a Resolution I immediately contacted Best Buy’s executive team about the severe damage to my antique furniture, but as of now, I’m still waiting for a resolution. The entire experience was an absolute nightmare, and I would strongly advise anyone considering using Best Buy’s installation services to think twice. Summary This was the worst customer experience I’ve ever had. Between the miscommunication, unprofessional behavior, delays, damage to my property, and lack of accountability, Best Buy has completely failed me. If you value your time, property, and sanity, do not use Best Buy’s installation services. I wouldn’t wish this experience on anyone.

Best buy, best buy delivery and install failed. After years of trusting BestBuy they totally let me down. Missed delivery date with no reason as to why when calling. Simple I dont know attitude 'but hey lets get you setup for delivery again' 2nd delivery date purchased a gas range, dishwasher and refrigerator. Only the gas range was installed BUT this thread pipe sealant was found on the street along with trash and stryrofoam. Hope I dont get a gas leak. The refrigerator and dishwasher ciuld not be installed. Even after the 4 times I called customer service no one ever relayed that information. Now i have old appliances new ones and no way to install or throw the big boxes. Haven't been refunded for install or haulaway. If your thinking of buying from BestBuy dont. You'll end up with a time consuming nightmare. Go directly to the brand. The gas range has been used once and works well.

Horrible, delivery people were unprofessional. Did not call to let me know they were on their way. Lied about calling me, when I showed them that they called two minutes before they got there and all he said was “well I called”. The left the dryer in the wrong room because it would not fit with the box in the laundry room. I was confused as I paid for delivery and installation. They refused to install it and left it in a different room. Customer service was not helpful at all they claim I didn’t pay for installation. So here I am installing the power cord myself and having to place it in the laundry room at setting up all the connections after I paid $105 for installation. Customer service was rude, refused to let me talk to a supervisor. To top it all off the dryer has glue splatter all over it.

Never buying a appliance again from Best Buy! When I purchased this said refrigerator on Friday I was told there was no weekend delivery and I’d have to wait till Monday. I waited the said days and was happy to finally have a fridge on Monday. Well when Monday rolled around the delivery driver said hey it’s damaged. If you would like to send it back you can but we won’t be able to bring a new one until Wednesday…..I had no choice but to wait which I already wasn’t happy about. Contacted customer service was told there’s nothing they can do I have to wait. So here comes Wednesday another day off of work to make sure the fridge was here and installed. Delivery driver shows up says hey we’re here to deliver the fridge. He goes to the truck just to find out that there was no fridge on the truck!!! HOW IS THERE NO FRIDGE ON THE TRUCK! Now I’m furious we’ve been without food for almost a week. Customer service was no help at all!! Contacted that I purchased the extra service and was told well technically your only out a fridge since Monday. Mind you I went with Best Buy because they said I would have it Monday cause it was in stock. Customer service said there was no manager and I would have my fridge by Thursday the truck just left before my fridge was on it. (AGAIN HOW IS THAT MY FAULT) I purchased a product that was damaged and I was told Wednesday it would be in my home. So Thursday comes and I’m ready for this driver to just tell me the worst. Well finally the 3rd time is the charm! After waiting for days my fridge is finally in its home. When I contacted customer service “manager” Devin he was absolutely rude! Hung up on me when I stated I was at work mind you I had emailed him on Wednesday morning! When my boyfriend contacted him because I was working he was cursing and belittling my boyfriend. I have a young daughter who couldn’t have snacks or cold water because I kept getting the run around. When your told guaranteed 2 day delivery that’s what you expect not 7 days later! After we were hung up on 2x we contacted back again just to be told there is no manager we can speak with! How can you be a customer service location with no manager on site. This company sure has went downhill! I can’t believe how they treat their consumers!

I don’t know where to start this is a beautiful dryer but Best Buy was absolutely horrendous to deal with during this purchase. Get the dryer delivered and the guys delivering installed it and when we went to use it for the first time it sounded like a car was crashing the whole time it was running. The whole side of the dryer was smashed to pieces with a huge burn mark in it and the wires in the back was hanging off and not even connected correctly. Called Best Buy the same day it was delivered we are told that we have to wait to do anything because it is still showing out for delivery. Wait till the next day call again we are told the dryer we ordered is out of stock and they will have to get approval for different dryer same color $100 difference ok that’s fine understand told us it would be 24-48 hours and we will receive a call back. We hear nothing so call after 48 hours have to go threw the whole process again with a different person nothing had been submitted as a claim they try to tell us we have to go threw Samsung and finally we ask to speak to a manager and they get us a case number to get the dryer approved and will call us back in 24 hours. We have to call them the next day to be told the dryer we ordered is back in stock now and they will process a replacement but can not offer expedited shipping or anything it will be 2 weeks before we can get the dryer we order almost a month ago at this point. I can’t believe Best Buy would let something like that leave the warehouse and for their delivery drivers to install that in someone’s home knowing that it looks like that is absolutely ridiculous and unacceptable it could have easy burned down our house.

I give it 0 solely on service provided by Hisense and Best buy. I purchased this tv on July 11, 2024. I had just moved to new apartment. Although i set it up, i did not remove the film and plastic till recently and observed a chip. Its the smallest thing ever but distorts the picture over a period of time due this chip. I called bestbuy who claimed to give me resolve but after speaking with 5 different representatives told me to call manufacturer who i spoke with a sent pictures of tv for Hisense to reply we take pics of merchandise before it goes into the box So not our problem please call best buy who then tells me they take a picture of the box when its delivered so if box is not damaged they are not responsible for it neither. I cant get past yhe fact that best buy also said its q day passed the 60 for return bit also missed the 15 day window of opportunity Then why do i have additional charge for geek squad protection for repair? Money was spent on Tv that I can not use. Hisense a company that can afford a replacement or a return wont and bestbuy who can afford a replacement or fix wont help my either. Qhich means the hard working person who can barely afford nything losses No solution, no resolve. Money spent, time waisted only an apology Please do not purchase anything Hisense there warranty wont cover physical damage although i dont know what their warranty covers but not physical damage. Bestbuy will not offer protection or a solution. Please be careful before you buy if you do be promptly because they have remorse or consideration for the buyer. They hold you responsible with out your fault. Never again

Terrible. I ordered a range in August 2025. Arrived not as scheduled. Came in very late in the evening and dented. Replacement arrived a week later on time but, also dented. I contacted customer service several times and was given the run around. I called again & asked for supervisor. I was told I’d get a call back. Never happened. Worst customer service ever. Too many loops to reach an actual human and once you do they don’t know how to assist you or they tell you it is not their department. The endless amount of transfers is exhausting. It is now December and issue is still not resolved. I am so disappointed in Best Buy lack of customer service support. Not the level of service I expect from a company like this. You need to do better.

If you want Samsung to control how you watch your Tv and force you to keep their Samsung Tv Plus app, which by default start the Tv on Live Tv, which SUCKS, then buy any Samsung Tv. No matter what you read on Google or watch in YouTube, THERE’S NO WAY TO DISABLE THIS FEATURE, so even when I bought less than 50% of the price, I’m returning this Tv. There’s no way Samsung get to decide what I want to watch or listen to when I turn on my Tv after paying $Ks. It doesn’t matter if you disable the auto-run last app, or disable or remove the Samsung Tv Plus app; this may have worked in the past, as of today, 12/18/25, it doesn’t and it’s extremely annoying and disrespectful to buyers. Best Buy service and shipping services were great, that’s the only thing good on this purchase.