Customer Ratings & Reviews

These speakers are extremely disappointing. The biggest issue is the volume — even at 100%, they sound like they’re at 10–15%. It’s ridiculously quiet and makes them basically unusable, especially in a normal room. I shouldn’t have to strain to hear something at max volume. The sound itself isn’t the main problem, it’s just way too low no matter what I try. Definitely not worth the money and I wouldn’t recommend these at all.

Awful I had previously purchased a fire TV so I thought I'd be safe with another one. However this one constantly crashes. The audio keeps going out. I restart it and it still doesn't help. I should have just took my money and shreded it that would have been a better use of my money. I do not recommend this model

The whole bottom of the tv blanked out on me. Just got the rv on July 2nd

Compared to my previous Vizio t.v. this new fire t.v. Is difficult to use, hard to understand once I found the hard to find user manual, which did not help, I still can’t figure out how to program favorite channels. And even once I became familiar with the remote functions they are inefficient and constantly reset to a beginning state if one deviates from the strict lineal progressions. Over all I would not recommend or purchase again. And last but not least a number of basic control setting are not included, screen size, and easy color calibration are not as good or efficient as my old Vizio t.v.

This is one of worst TV you can possibly buy, it is incredibly slow, or maybe its just the best buy version thats garbage It takes an insane amount of time to start and even opening basic apps like paramount takes it forever, save yourself time and money and buy a different TV

Not only is it nearly impossible to find the connector to hook up an antenna to the to the hdmi from my little xfinity box, once i found it, i had to have it shipped for 36$ , because nobody in the store knew what i was talking about.. now its all connected, the cable tv still doesnt work. The sound is absolutely horrible, and seven channels come in from antenna. Seeing now that i just missed the return date? Im angry It has taken me since I bought it to try to watch tv. It’s a shame.

It’s been less than a year and the tv is already glitching. Turns off randomly. Freezes. I’m so disappointed.

It broke within 24 hours before it broke the colors where nice

Haven’t even been one month and tv acting up, and only 15 days for return allow, meanwhile I bought it to give it as a Christmas gift

I had this TV literally one month to the date and it has already start with double vision and fading - I am disappointed as I only had it a month I will be requesting a refund

It broke after a few weeks of use. The installation was straightforward though. Make sure to have warranty.

2nd TV for this one and the sound went out yet again.

I hate it just hate everything about it nothing never works the way I want it

The picture quality is beautiful! However the sound is a huge issue, having the television on almost the highest sound is barely enough and that sitting 6 feet away. I purchased 3 television with this brand on the same day and so far, only one is working properly, I think the sales they have get rid of the lower quality televisions. Best Buy contacted me previously about the 40” i purchased that goes to a green fuzzy screen, plays an extremely loud sound and the remote wouldn’t turn it off, you have to manually unplug it— that television is mounted in my office in front of my treadmill so that is an extreme annoyance. I don’t recommend this brand and will be contacting the company since Best Buy has been no help.

Worst T.V. I ever bought. Keeps loosing some of my favorite channels. Try to sort favorite channels how you want and it just sorts them how it wants. Do not have this problem with any of my FIRESTICKS! Good picture quality for the price is the only thing I like.

We originally purchased this TV in June. The apps would “force close” by themsleves, the sound would randomly not play for some shows, the TV would turn itself off etc. We tried unplugging it for a while to “reset” it, logging everything out and back in again, etc. but the issues persisted. We brought TV #1 back and exchanged it for TV #2 in July (the same exact model and size). It’s August and TV #2 is having the same issues as TV #1. I have purchased multiple Insignia TVs since 2010 and this is the first time that I have experienced so many issues. It’s a huge waste of our time to keep buying/exchanging TVs, just to keep dealing with the same problem. To make it worse, we have to stand there at Best Buy while they attempt troubleshoot the issue and give us a hard time about taking the clearly defective TV back… like they’re doing us a huge favor.

Terrible TV. Takes several minutes to boot up every time I turn it on. The os constantly crashes so I have to use a streaming stick as a workaround. Even using the streaming stick the TV freezes regularly, forcing me to reboot and consequently wait several minutes again. The fun doesn’t stop there: after a five minute boot up, sometimes there is no sound for an additional five minutes before it randomly comes on. It’s an absolute nightmare and embarrassing to use in front of company. Do not purchase this TV, spend a couple hundred bucks more for a quality product that will last you a long time.

Bought the 55" Insignia TV on 10/27. Audio stopped working on 11/14 (18 days). Returned it to the store 11/22 and they said it was already outside their return policy, but still under manufacturer warranty. (BestBuy owns Insignia). Only option was to sent the tv back to Insignia to have them repair or replace. Will take 3-4 weeks. In the meantime, I accidentally left my wall mount bracket on the tv and tried calling the store to get that bracket removed so I could come pick it up. Called the local store # 5 times and it kept routing me to people in another country who could not help me. Finally got so angry I demanded to talk with the local store manage and they finally routed me to the store voicemail. Bad product, bad customer service, bad policies, lousy communication.

Do not believe the “4k” nonsense, this tv looks and sounds like ut is circa 2001. To hear anything, the volume has to be 19+. The clarity is and color is much worse than the 5 year old toshiba it replaced. It wasn’t much cheaper than an equivalent sony/vizio but everything is worse. It is so dependent on amazon, that if you want to log in a different prime user, it wiped out all installed apps associated with the original amazon profile. I wish we had brought it back in the return window because now we are stuck with a junker. Spend $30 more and get a different brand

I really wish I didn't have to leave a star at all. However, I purchased this television a few months ago and just opened it to discover that it has a broken screen. I called the store where it was purchased only to be told that there was nothing they could do. Then I called the corporate office to speaking to rudely and with no assistance.