Customer Ratings & Reviews

After transitioning from the JBL Bar 9.1 to the JBL Bar 1300, I've found myself profoundly dissatisfied with the performance of the newer model. One of the most striking differences is the inferiority of the bass response in the 1300X compared to the 9.1, which offered a more profound, lucid bass. This is actually my second attempt with the 1300X model, as my initial unit was returned due to an internal issue identified by JBL support. However, the replacement unit I received was plagued by the same issue. Despite conducting multiple position trials for the subwoofer and having multiple independent listeners compare the two models in a controlled setting, the results were invariably consistent. The bass from the 1300X was universally deemed as shallow and muddled, significantly underperforming when contrasted with the JBL Bar 9.1. I was advised that adjusting the phase on the subwoofer might be the solution. Unfortunately, the JBL 1300X model does not provide the capability to adjust the phase control. JBL support provided a sequence of steps to be entered via the remote control, but none resulted in any perceptible improvements. I even went to the extent of sending two separate videos to JBL support, demonstrating the disparity between the 9.1 and 1300X models by playing the same track. However, their response was rather discouraging, as they claimed to not be able to discern the difference that I, and others, found so apparent. Their suggestion was that I liaise with the retailer, Best Buy, directly. The overall experience with JBL support was rather disappointing, especially given the regard in which I held the company. The response to my concerns felt dismissive, and the quality of their product was underwhelming compared to previous models. My expectations, based on prior experience, were unfortunately not met. I will no longer buy or recommend JBL products after this experience.

CRAP sales people at the Valparaiso and Merrillville locations in Indiana but there were 2 gentlemen that made stuff right with me but overall I don't recommend going here and the passed few years I've spent 7 to 10k with these clowns And they're supposed to be scheduled to come install my TV and came here twice and still didn't do nothing cuz they had the wrong bracket

I order these speakers as open box in excellent condition and it was delivered missing the sub.

Began to fail within 30 days, hardly using it, just TV and light background music. Contacted Best buy customer service, was told to take it to Geek Squad. Assuming they would exchange it. Was told they needed to send it out for repairs. I was told 2-3 weeks turnaround. Here we are in week three, no product, no refund (even requested store credit), no ETA on repairs, not even a confirmation that the sound bar is even looked at. In fact they can't even tell me that it arrived from a one day transit (Minneapolis to Chicago). I contacted customer service to see if the product would be repaired or replaced, or even status of the location of the sound bar. They encouraged me to go to the store and cancel the repair and get a refund, they promised me going to the store would be the best way to close this out quickly. They transferred me to the store where they said "no problem " come into the store and we will get this cancelled and refunded. Get to the store, after explaining this to three people, the manager says, they simply cannot get ahold of anyone to fix this issue. No refund, no exchange, not a clue where the sound bar I purchased is. I was told to wait until they get confirmation of the work order being cancelled, or the Geek squad manager to come into work to authorize a store credit. So yes, wasted time and money to get this resolved after being told they would take care of this. I don't leave negative reviews unless, I have exhausted all other options as I know they hurt the business and the brand. What choice do you have, no product, no money, no expectations for repair, no one willing to right this wrong. We use to trust local stores to stand by the things we buy with hard earned money, now we pay to be told not our problem. This is why large companies are failing us. They care about new business, not existing customers.

6 months later and the speakers sound shot. Dont really use the sound bar that much either. For the price do not recommend

They give me as a good condition and no one is check even they werent know where is the ooen box item. I packed myself and i found accesories in store. I hate that when unknowledge in profession at home theatre specilest. I returned it right away cause soundbar not working. They wasted my time worked me in store. They did not even help me to take to car. Disappointed Bellevue, WA i am 20 years Bestbuy customer. Even manager seen whats going on. All funny shopping and twice drice to store for nothing. They have no respect be careful when you hire.

It does not work with my new TV. You have set it up twice and 2 days later it is not contacted or working.

Absolute crap quality. TV signal goes off and on for two minutes when first turning the system on. Once on audio is inconsistent. Sometimes works for hours and is great. Sometimes has no audio at all. Sometimes will have five seconds of sound every 20. Super regret this purchase.

I've had this unit for exactly 2 months and it won't come on! Of course Best Buy will only cover it for 6 weeks, which is an odd timeframe. Hopefully JBL or Best Buy will do something about this.

The quality is the worst for music. I don’t understand how jbl made this

For the price I expected better quality. worked great for maybe 2 months and then I had nothing but problems. The satelite speakers stopped holding charge they sent me new ones then those ones stopped working. Now I have a $1200 bluetooth speaker because it wont connect to any of my tv's.