Customer Ratings & Reviews

I knew instantly at the start up sound the speaker was trashed. This was labeled as EXCELLENT on the website. The bass is bustedddddd. Speaker is trash and playing any one song would have told the geek squad this was not resalable. I’m so frustrated and have lost all trust in the open box program at Best Buy. It’s not refurbished. It’s advertised as excellent condition. I would assume someone bought it and changed there mind and returned it. Best Buy should be doing the due diligence of checking the condition of these returns before reselling them as “excellent.” And now!!! I can’t even return it online (where I purchased it). I have to go to a physical store to return it. Adding insult to injury. I only have a bike and Best Buy is so far from me! That’s why I ordered online. Unbelievable I have to go through this hassle now. And now the speaker brand new is on sale for less than I paid for this “excellent” open box speaker. What a mess. I recommend jbl flips as awesome speakers. I do not recommend Best Buy’s open box products.

I thought I had a great little speaker until I realized that it wouldn't charge while playing music. So I returned it for the xtreme 4 which was on sale and that one sounds GREAT!

Battery realistically lasts maybe 4 hours at 45% volume, if you run an EQ or DSP just never even buy it unless you're cool plugging in it the entire time. Returning it today, so sad I loved my Flip5.

got a replacement from JBL directly. Something went wrong with it, who knows.

Please note that if you purchased the product in Puerto Rico, it does not come with a warranty from the company.

0 stars. I bought this as a gift for my relative and took it to Europe. When she tried to charge it, it didn’t work at all. We followed all the instructions, even reset the speaker, but nothing helped. $150 wasted.

I didnt get a chance to enjoy it. It fell in a lake

Don’t recommend, idk if I got a defective unit but it does not charge after a couple of mins on the charger. Just be aware

The charge only last an hour and when speaker was picked up the box was open and there was no charger.

Battery runs low pretty fast. It does not play while charging. It turns off in 30 seconds.

I wouldn’t give this five star yet alone one wtar for the simple fact that I just purchased the flip five not even five months ago and it came with a charging cable and now the flip seven is out and it’s talking about doesn’t include a charging cable so you want to tell me you’re charging big box, but not including a cable because what Apple took over Apple came with a dirty behavior! I have multiple cables. I have cable’s that came with my beats headphones and all sorts of Belkin cable that I can use, but that’s besides the point

No Charging cable, come on! I have to share the cable with my phone.