Customer Ratings & Reviews

BestBuy won't accept return of damaged order contrary of their own customer service. Details below: The order arrived in an unoriginal box, both box and speakers damaged (see photos). Poor packaging and handling by the BestBuy shipping partner likely led to the damage. Contacted BuyBuy support and was told to drop off at nearest location or ship via UPS. Given the box the speakers arrived in is damaged, and so is the packaging torn, I am unable to ship via UPS, so went to the store. When arriving at BestBuy store, was told that they can't take damaged items back, and suggested I contact their shipping partner. Also told me not to trust their Customer Service as they "say random things". Customer Service continues telling to "drop off at any BestBuy store". Currently submitting the evidence for the the claim to the the credit card company.

Broke in the first 2 days receiving them... Beautiful sounds while it lasted, but left/secondary speaker already stopped working. Dust and handmarks collect very easily and the speakers are incredibly heavy. They weight 70 lbs a piece. Bass is good. Connectivity is hard and a bit laggy, hard to set up. Product Support from KEF is bad.

Speakers came DOA, after being delayed 3 weeks with no communication from Best Buy. Reached out to KEF support but only got a response a week later. I can’t imagine this speaker breaking after the return period ends and having to deal with either Best Buy or KEF, sounds like a nightmare. Terrible service from both companies. Anyway, was skeptical about taking a chance on a second unit. Returned and purchased speakers from Buchardt. If you’re going to purchase these get them from another retailer like Clutchfield.

Sounded great in hifi shop where I first tested them. Sounded like noise was coming out of muffled cardboard boxes in my room. Very disapointed. Ended up buying stereo paid of Sonos Era 300s and their smaller sub, which sounded fantastic.