Customer Ratings & Reviews

We purchased this unit in March 2022 and it has worked great until this week, the third week of November 2022. The add water light has come on and will not go off whether or not the machine needs water. Sometimes when you hit the brew button nothing happens. However if you hit it again it will always brew. We use this machine a lot, that is why I buy the higher end Keurig. However I expect it to last at least a year, and I’m disappointed that is already malfunctioning after only 8 months.

Like the new features from my gen 1 but it leaks when you turn it on. Makes a small puddle

It's better than previously model (K4 or K5) because they are get rid of unreliable LCD to physical button instead. It's better built than most K series. I highly recommend get extended warranty from BB.

The machine overall is very easy to use. The one thing that drives me crazy is that when the water reservoir gets half empty, it makes you refill it. Which is such a pain to do every other day. Other than that, it’s a good machine. But if I wanted to refill water all the time, I would’ve bought a cheaper machine.

This version of the top of the line brewer has lost several useful design features that previous models had. First, the water reservoir level cannot be determined from the front, only from the side. Previous models had a small LED light on the water reservoir making the level easier to see. That's no longer featured. The entire top of the reservoir needs to be lifted off to add water. Previous models had a flip top lid to allow the addition of water. The LCD info panel is also a setback from previous models. Now when ready to brew, several (5+) buttons start flashing with no way to determine which button does what without either turning on the kitchen lights or memorizing the button locations. Unfortunately, this model is a regression from previous generations of Keurig brewers. Many convenient features have disappeared!

This machine is absolutely gorgeous, sleek, and fits in perfect (aesthetically) with my kitchen, but something is very wrong with it. If I turn it on and press the button to make coffee before it’s done heating up (which is a feature it offers) it’ll start, then stop after 1/4 of the cup is filled, then completely shut off. I wasn't Sure if it was just a fluke but it happened daily, and I’d have to restart, put a new cup in, until I realized That it was only when I pressed A button prior to heat up. If you’re able to wait for the machine to heat up every time, which you will because it automatically shuts off, then this will be fine for you.

Loved all the features and options of this coffee maker. Very large water reservoir and ability to customize your coffee brew. But after 29 months it died. I think Keurig’s used to last longer.

Terrible! Lasted 3 months before it just quit working. It would turn itself off in the middle of a brew, and waste a pod. Then quit working all together. Keurig needs to do better. This was my 5th keurig coffee maker that quit working. I’m done with the Keurig name

This one is to replace a model that is very similar to one that I had for about 24 years. Purchased it and got it home, took it out of the box set it on our counter and it did not set on to two rubber feet. The unit would slide on the counter top. Took it back to the same store and was able to replace it for the same model. Got home unpacked it and this unit had the same problem, This time I called customer service and talked to an agent. After several minutes trying to explain what was wrong the agent sent out another set of rubber feet and said the new feet would work. Have not tried them yet but if the same problem happens again I will try and shim the rubber feet so they will touch the surface and stop the sliding on the counter top. The base of this unit seemed to be warped from the factory.

I really liked this coffee maker. My concern is that I can't get it to program right, and the one I just purchased has a leak. The features are really nice and the ease of use is nice. I am getting really upset about how many Keurigs I need to purchase before I get one without a problem. I really think the people at Best see me coming and say here she is again. Many I just need to give up on this model. Will keep my fingers crossed that the one I just exchanged will be OK. Cannot get it to program the temp to 192deg.

My experience: Once this unit hit the 10 month mark of being used and properly maintained, it decided to up and start quitting. Resetting the unit, attempting to clean it, trying to clean the nozzles, nothing worked. Finally, I left it unplugged for about a week and decided to try and use it again for it to randomly work. That lasted approximately a week and then it quit on me again. Unit review: When the unit was working, it would work just fine. The menu can be a bit of a task to cycle through, but once you had your settings squared away, it wouldn't be too much of an issue. This brewer has a max brewing temp of 192°f / 89°c, which was decent enough for me, but if you like your coffee even hotter then this unit might not be for you. The button mapping was simple and straightforward, you'd place your pod > hit button > coffee go pshhhh. The hot water option is simple enough as well, but with the temperature restrictions, you probably wouldn't use this for herbal or black tea.

For me these machines simply do not get hot enough. This is a step up from our first machine, a 2.0. However, a standout feature is the Iced-coffee option. It was recommended to me and this feature alone ALMOST made the purchase of this worthwhile. Again, my only con is that the coffee is never hot enough. Looks great in the kitchen; build quality is excellent and it can be expected to go for years problem free if my past experience (and that of countless others) is any indication.

Just ok. Did what it was suppose to do. Didn’t get no massage or good morning.

Good coffee maker and easy to use. Brewed coffee is weak for 8 to 12 oz cups, even with strong setting. I own a hamilton beach coffee maker with carafe and also k-cups. My hamilton beach coffee maker makes better and stronger coffee at regular settings.

Replaced my older Keurig maker with this one. Got to be honest… prior maker was much better. They don’t make my machine any longer. Water filter mechanism won’t lock in position. Wants to lift every time water is poured in reservoir. The reservoir holds less water then prior machine. Also, the first machine we ordered had a small part that was broken. The kcup holder. Keurig couldn’t send replacement and was told to return entire maker for a new one. Had to wait a week for replacement machine. Seems like quality has really gone downhill sonce last purchase. Bought extended warranty. See how it goes.

I bought this exactly 14 months ago. I never had a reason to write up a review. But I guess it's good for anyone wanting to know how this Keurig performs. It was working fine until yesterday. Now when I press the power button it wouldn't cut off. So I unplugged it. then it cut off. Now it won't cut off again. The settings button is inoperable. So I can't set the time to turn on so that I can have my morning coffee ready. I really don't like keeping it on constantly. It used to cut off I think at a certain time. But when I go to the settings for timers, it isn't there. but it was cutting on. That's crazy! As much as this thing cost!

Dont like that it doesnt have a flip lid nor that it has cup holder tray when you remive the drip tray. It does allow for larger ups

This is our second Keurig K-Cup Pod Coffee maker. We replaced our older model, although it was working great, we wanted the updated features the K-Elite offered, like 'iced coffee' as I am a big fan vs hot coffee. The only reason I didn't rate a 5 star is because as 'iced coffee' is dispensed, the ice in my drinking glass melts and the coffee has spilled over the top. So the 'iced coffee' end result is that I still have to add more ice and then it is not as strong. First world problems, right! We have also found the digital time display on top of the coffee maker is a nice feature.

At first coffee was very hot and bold taste. After a month temp has gone down and not as tasty, but it does the job

It's ok but the the water reservoir leaved all over the first night and it doesn't pour a full cup of coffee. They were out of the model i reallly wanted.