KitchenAid - 24.8 Cu. Ft. Side-by-Side Refrigerator - Stainless Steel

Perfect size refrigerator, plenty of spaces to choose from for your produce and meats.love the ice maker. Wish the 3 drawers in the fridge would operate better. Otherwise I have no complaints.

I wish this was a made up story, but I purchased this fridge as counter-depth first. It was part of a bundle of appliances for my entire kitchen. I love the look, but the crisper drawer was terrible. The tracks which make it slide in and out don’t fit properly inside the fridge. It either causes the crisper drawer to be set in at an angle and running against the other drawers, or it has to be forced into place, causing it to be too tight to pull out. Either option means the drawer does not open smoothly. I sent back three, yes THREE, different units and they all had the same problem. After all of the exchanges, and finally getting settled in to the counter depth fridge I decided to keep while trying to ignore the peoblem, I had buyer’s remorse and decided to go with this standard depth fridge instead…I was also hoping the drawer would be better on this model. WRONG! Same problem. While Best Buy was very accommodating and helpful throughout this entire drawn-out process, I find it ridiculous that it is designed this way and Kitchen Aid can slap their name on prices on it.

The interior back panel bulges out too much and prevents the middle crisper drawer side rails from locking in place. This makes the middle drawer stick out and not close all the way. Even the installers could not figure out how to attach the side rails without forcefully pushing them against the back panel and bending it against the evaporator coils that's behind it. They said it was a defect and recommended to replace the fridge with another one, which will not be ready until March 2023. Not to mention, the drawers only open half way so you will need to reach for items in the back. The glass shelves have fixed placement and are not adjustable to accommodate taller items. The shelves also do not have raised lips around the edges. So if a spill occurs, nothing will stop the liquid from dripping down the sides. Interior space is pretty small too. The best part of this fridge is probably the water dispenser because it measures the amount of water coming out. However, the light barely shines on the water dispensing side compared to the ice dispensing side. Ice bucket capacity is really small too. I miss my old Jenn Air SxS fridge. This is disappointing for a Kitchenaid appliance.