Customer Ratings & Reviews

I purchased this fridge at a discount because it was "out of the box." Someone had returned it for reasons unknown. Its condition was labeled "excellent" meaning there are minimal cosmetic flaws, but no mechanical problems. This turned out to be not quite true. The delivery men told me the left rear wheel was turned sideways, making it difficult to impossible to roll the fridge in and out. The fridge was delivered on Monday, Dec 30, and the delivery men were unable to connect the fridge to the line that my old model used. I can't explain this because it's not my area of expertise. I was able to get a plumber that day, even without it being an emergency. The plumber managed to get the fridge out of its position but we were unable to return it to its place because of the wheel. I called Best Buy at the number I had used for delivery arrangements. The woman I reached said the delivery men couldn't return that day to move the fridge. OK. I get that. But she said I would have to hang up and call back the next day. I repeated this back to her and asked if I had that right. Yes. That I didn't understand. Rather than call the next day, I went to the store where I'd made the purchase so I could return the water line they said was mandatory for purchase. The plumber didn't need it. He used the old line. While at the store, I asked them if they could have someone come to fix the wheel and move the fridge back into position. I was told they could move it and I'm on the schedule to have that done on Friday. But I need to call KitchenAid to repair the wheel "for liability reasons." When the fridge was plugged in by the delivery men, it sounded fine. Two hours later, the motor started making loud noises, like a lawn mower. The noise stopped right before the plumber arrived. It hasn't made the noise since then. I have no idea what caused it. So, today is Wednesday, January 1, and I need to call KitchenAid tomorrow. Depending on their answer, I'll either have the wheel fixed or I'll return this fridge to Best Buy for a fridge that is still boxed. The fridge is beautiful and has some really nice features, including a drawer with independent temperature controls that can be adjusted depending on what you have stored in it. Currently, I have beverage bottles in it, including champagne bottles, so it's plenty big enough. Because I'm uncertain what will happen, I haven't restocked the fridge, so I can't say whether the freezer is cold enough to freeze meat, but the digital readout for the freezer reads 0°F (-18°C). The fridge compartment is preset to 37°F (3°C), but is adjustable. The water dispenser seems to slowly drip water (a total of one to four drops) after it's used. My old KitchenAid didn't have that issue. This one dispenses water faster than the old one did, so maybe that's the trade-off?

Love the fridge! So far about one month in after purchase. It is beautifully designed, functional, and spacious. The only “complaint” I have is concerning the compartment or shelves in the door. Trying to arrange the 3 shelves ( bc I need all) in away to accommodate the height of a bottle of wine while also making the other shelves functional. All I need is an extra in-between-slot for shelf adjustment to issue a five star.

Beautiful design, I love it. However, it was delivered damaged but Best Buy is making it good. Otherwise, the storage capacity is small. I don’t like that the ice maker takes up so much room in the French door which also takes away space for condiments in the door. I wish this same refrigerator was larger capacity & redesign the ice maker. Love the handles compared to the latest designs.

Great Refrigerator I do not regret spending the money, as it is an outstanding refrigerator. My concern is the ice maker—it takes too darn long to make a full bucket. I have to go to the local 7/11 to buy ice until it produces enough to sustain a household of three.

I like that it is so spacious! All my food looks organized.

I really like this refrigerator so far. We've only had it a few weeks. It keeps everything really cold consistently and the wide adjustable shelves actually seem to store more than my previous 28 cu ft Samsung. The ice maker makes ample supply of ice and refills quick and is positioned so it does not take away from your shelf space. And it is pretty inside and out.

So far so Good. It love the way it looks in my kitchen and everything seems to work (only a couple of weeks since it was installed and I am only at this house part-time. I like the separate drawer that allows you to open the one drawer without opening the entire refrigerator. My only complaint is that there is not a lot height between shelves unless you make one of them very narrow.

We down sized from a 28cf Samsung and honestly seem to have more room in this. It keeps everything COLD and looks good while doing it. We happy with it so far!

So far I love my new KitchenAid French door fridge. Only gave 4 star instead of 5 stars because of the ice, water dispenser. It works but if using a narrow mouth glass or cup you must put your hand behind it or you’ll have ice and water everywhere. Love the outside drawer. Also nowhere can I find the temperature settings for the drawer. I’m not sure what setting is best for my use. The freezer is easy to organize with the 3 drawers. You can see almost everything at a glance.

I would have given a 5 star to this awesome refrigerator if it wasn't because the water dispenser continue to drip for a second after the cup is removed and the water pressure is slow to fill the cup. A Technician came to look at it but that's all he did. I owned another Kitchen Aid before purchasing this fridge, reason why I am able to compare. Other than that, this fridge is super spacious and I am able to organize everything inside very well, its very high end looking with the wood edging on the shelf. I don't regret buying it's just a bit annoying that with such a expensive fridge and this new technology era, I have to get use to hold the cup longer that what I was used to with my prior older model otherwise, I will have a puddle of water on the tray every time. I wish they would come back to fix it. The ice maker is also nice as it stops automatically from making more ice if its not being use as fast.

Our new KitchenAid frig was installed today. It's beautiful. The shelf adjustments in the main part of fridge are spaced very close together. It doesn't allow for very tall items. I may have to rethink and reconfigure my items to make things fit. The shelf adjustment slots could be configured better. Other than that, I love all the drawers, the flex drawer, and the 3 different drawers in the freezer. Especially the freezer drawers, makes organizing items easy and being able to find them a snap since you don't have to continually move things out of the way to find what you're looking for.

I am pleased with the decision to purchase this fridge. The seamless blend, design and features feels and looks as if it was a custom fit for me and my kitchen. One of the good features is how spacious and organized the interior is. The shelves are adjustable, and there’s room for my groceries, from large platters to small jars. The freezer section is impressive – with well-designed compartments that make it easy to find what I’m looking for. I appreciate how quiet the refrigerator runs. No excessive hums or buzzing sounds. Overall, I’m happy with this purchase.

We are looking our new refrigerator. It is very spacious and easy to find things. I love having an ice maker and a water. I love the special drawer and the compartments in the freezer. It doesn’t have a butter drawer.

Damaged door, scratches in bins. Nice look but not best quality for the brand. Icemaker is extremely loud for a new machine; water drips, splatter from maker, dispenser. Temperature is great. Anticipated more quality for the brand.

Love this fridge! Great storage options and looks sleek! I’ve maker is a little loud, but not any louder than any other fridge I’ve owned.

Great so far. Good storage. Haven’t had it long enough to test it.

Overall very happy with the refrigerator. The only difference I noticed with this unit, it seems to be a little more noticeable noise wise.

Not finger print proof. Ice maker doesnt differentiate the ice type, its the same. Started leaking 1 yr after purchase and has compressor glitches.

The top has lots of room,however, one has to be very creative when stocking taller items. The freeze drawers are good,again,you need to be able to plan large boxes...or empty them to enable the items to fit. In general, very nice machine

I really like this refrigerator. Sadly, the two drawers (freezer and middle) are misaligned. Still waiting for replacement parts. For a higher-end (and more expensive) product, I would have expected better quality. If the doors were aligned, I’d rate this as 5 stars.