Customer Ratings & Reviews

Love the refrigerator but there is a defect on the door that Best Buy won’t fix or replace because I didn’t inform them about it within two weeks. Spent shy of 5K on a refrigerator after buying the premium 5 year warranty. Have several appliances to replace but won’t give Best Buy another dollar.

Overall we like the aesthetics of the refrigerator. No issues with keeping food cold or frozen. But, the ice maker and water dispenser has been an ongoing issue since 2 months after purchase. We have had kichenaid authorized repairmen out 3 times. They replaced the ice bucket, the controller board, and fixed nothing on the third visit. I have personally replaced the ice bucket three times and replaced the ice tray mechanism once. Three years later, it makes ice but will not dispense the ice from the bucket. It also randomly locks the water dispenser. It is a like using a magic 8 ball, “will I get water this time?”, “Answer is not currently clear.” Seems from my extensive research and experience with this fridge, that this is a common issue and kitchenaid is refusing to do anything about it.

[Employee of bestbuy] its great that is counter length and its nice looking. I love the settings and the Meat defrost tray. Outside does not get fingerprints often and its easy to clean. no special products needed. Issues I am having 2 years later. The glass section at the top of the doors has gunk in the edges and I cant remove it. The water overflow for the water dispenser cannot be removed to be cleaned and the ice maker keeps breaking.

Good looking refrigerator... You get what you pay for. If I had to do it again I would not purchase the Geek Squad Warranty. You can get an OEM Kitchen Aide Warranty for the same price but that was not explained to us at the time of purchase. It also takes quite awhile to get cold on initial start up; noisy ice maker. Decent storage space for a counter depth. The worst part was the delivery service utilized by the Torrance Pacific Sales. ABC Appliance Installation. Very nice guys but Somewhat Low Budget Delivery Service. There was only one experienced tech on moving and installation but no knowledge of the product we purchased causing much consternation and troubleshooting to get it working.

This has a nice layout, as I can get a lot into it. The stay fresh features really do help keep your refrigerator odor free and make your food stay fresh longer, BUT it makes a loud, high- pitched whining noise ALL THE TIME. The ice maker keeps very little ice. The left door makes a loud slamming noise unless you make a conscientious effort to close it very slowly.

Pros: The Refrigerator looks nice inside and is very roomy. Cons: refrigerator makes a low frequency tone that for me is not peaceful to be around and the ice maker is freezing up so no ice comes out.

The refrigerator is beautiful, but there are hinge covers on top that prevent pushing it back to flush with the counters. It has a noticeable hum/vibration and the ice maker is loud. Also the freezer drawer is heavy and not easy to open for me. It may be for others. Not what we expected from Kitchen Aid.

Fridge is good quality. The middle shelf with the sliding shelf is built incorrectly. It creates a tray versus a smooth shelf. Poor engineering in that aspect. It is a somewhat noisy fridge. A constant low roar I would call it from some fan. It’s more noticeable at night when the house calms down. Definitely some disappointment after paying the price. I

We ultimately had to end up returning this item because it arrived missing parts and leaking coolant but the refrigerator portion of this model was nice just very linear and the freezer part was not properly sectioned to meet our needs. I liked the auto close of the produce drawers but the material and craftsmanship was very mediocre for the money we paid. The ice maker was very small as well.

Owned a Samsung for about 10 years prior to buying this one. Pluses are it seems to keep food, especially produce, fresher longer, exterior is better at hiding smudges and shelves are generally attractive and seem better built then our old Samsung. Minuses are some of the shelving arrangements are not optimal, lacks egg drawer and seems a bit smaller inside then the equivalent Samsung. Also, the ice seems smaller and melts quicker then our old Samsung. Collaterally, pacific sales service was terrific, as our first fridge arrived dinged and they are replacing it with no issues, we also found our sales person to be very knowledgeable and courteous. Be careful with KitchenAid, they advertised a rebate on their web site and then refused to honor it because pacific sales is not a participating retailer, also gave us a lot of runaround when we challenged their denial. Finally, a bit pricey versus some of the alternatives. We splurged because we remodeled our kitchen and wanted everything to match so we bought all KitchenAid, also preferred to buy American if possible. In retrospect not sure matching the appliances is worth the premium for this one over alternatives.

Refrigerator has been having temperature issues. Had it serviced a few times. Now ice maker is not working and freezer rising in temperature

Sometimes the motor kicks in and it can get a little loud. The left side door close is a little loud and jarring. Love the ice and other features. Inside is beautiful.

I like this refrigerator very much. It has many good features. However, the icemaker broke down at the 11 month point. It cannot be fixed. The entire door on the side where the icemaker is must be replaced. The repair man said 30 out of 40 appliances that he fixes every week are less than one year old and that the replacement parts are better than the originals. Thank goodness this broke down before one years time, however, KitchenAid has a good limited warranty for up to 10 years. One of the few.

I was so fed up with havign to get new Samsung every 2 years, I got me a kitchen aid, and I have always been a fan of kitchen aid for their quality. When it was delivered the delivery people said that the samsung they were removing was 1/3rd the weight of this kitchen aid, so, it is built well, really really well, it looks so beautiful. But it has 2 issues, compressor and ice maker and we have had both these issues, this was not to be expected from kitchen aid and that too at this price level.

its beautiful fridge, inside and out. I was so caught up with that, that I didn't pay attention that it wasn't energy saving. The fridge takes getting use to because its so different but so far it works ok. The freezer is ok too. im not a fan of drawer freezer but not many choices these days.

Product is good so far, but not even a month running and water and ice dispenser are not working. This is unacceptable for a HIGH price product. I will get in contact to warranty support.

Much smaller interior space than our other kitchen aid. So sad our last one did not last and that the ice maker issue was a problem. We loved our previous version.

The new Kitchenaid appliances are made very cheap, everything is now low grade, the doors, drawers are all made of thin metal and feel very flimsy. The doors on this model were too thick and sticking out too much even though it’s called a counter depth

looks great, cools great, tons of storage, only negative is the in the door water dispenser - you fill your cup and remove it, the water doesn't stop immediately, it keeps running for a couple of seconds - which is just enough time to make a mess on the fridge door and floor.

Love everything about this refrigerator. The only negative is the ice maker. After 2 months it stopped producing ice. After talking to customer service I guess this happens a lot. If you do buy Kitchen Aid refrigerators with a ice maker, make sure you purchase a extended warranty plan because you will be replacing the ice make often.