Customer Ratings & Reviews

Has been a nightmare stove top did not work and service people were not able to get part. Best Buy Manager tried very hard to find us a new one to exchange there has not been one to be found have been with out a stove in our new remodeled kitchen since early October it is New Years Day and still no answers Very disappointed in Kitchen Aid not being able to help on a 5k purchase.

Five stars to Best Buy's 14 day return policy. Unclear what to think of this range. Returned the first due to problems. The second was received today and is somewhat better. However, the right front burner lights slowly when not used for a while and spread gas fumes through the house. However, it does relight promptly. Oven spreads gas fumes when in a heating cycle Like the first one, the new KA preheated to about 425F and then cycled between about 270 to 350 degrees when set at 350. My old Fisher Paykel ranged +/- 20F over 300 to 475 degrees. When I raised the temperature to 400F, the preheat light came on and the temperature never got above 350F. I know the oven was capable of reaching higher temperatures because it did so during preheat. I don't think it is our gas supply since the first KA range reached over 500F during preheat. At this point, I called KA to see if they might have a suggestion, such as a magical WIFI only setting might have been set at the factory (ie. the mysterious Sabboth mode?) The best that KA could do was to refer the matter to the local service company. May have to return this since the appointment is past the 14 day window. I retested again this evening after the oven cooled down. Set the oven at 450. At the center of the oven, the temperature peaked during the initial preheat at 429. Never came off preheat and was unable to hold 350F. Shut down the test when the temperature fell below 320F. Given I smelled gas, I assume that the oven was at least trying to relight despite the falling temperature. After first-hour at 350, I washed the oven with clear water before attempting tests at higher temperatures. After 3 to 4 hours of burning, the oven is now giving off a chemical odor instead of the usual new oven burn-in smell. The case fan blows 120F air out of the front at the chef. Our previous Fisher-Paykel (DCS version) piped that air out the back where it was moved out of the kitchen by the hood. Hoping that either the local service company or Geeksquad has a quick fix for the problem otherwise we will have to send it back. Other than these problems, I like the range. Wok burner is great. Pots sit solidly on the range and two of the grates are well designed for small pots.

Do not buy, unless you also purchase the maximum warranty. The imbedded software malfunctions around 2years and you will have to replace the parts, otherwise the oven will not work. Expect to pay over $500. To make matters worse, when raising this with KitchenAid, they will only offer you a discount to buy another new item. Talk about sucking you into a never ending spiral. For background, we recently remodeled our kitchen, spending close to $20k on only fitting Kitchen Aid appliances, and wow is that now turning out to be a big mistake. Not the type of quality you would expect, but now owned under Whirlpool. I will highly suggest to look elsewhere if you are passionate about good quality and reliable appliances in your Kitchen. Extremely disappointed.

The first one was damaged so they had to order a second. The second came with a broken burner which was replaced. All the burners run way too hot so you can only simmer one item at a time on the small burner. Six months in one of the igniters broke. Nine months in the range stopped working - the oven preheats but then won't go above 200° after 20min of use. It's under warrantee but the repair guy can't figure out what's wrong - going on our third appointment now to see if they can get this working.

Be careful shoppers, stainless steel defective, they blame everything on COVID. And they will not exchange or refund. Had to pay $1400 out of pocket to Via Appliance to replace face of stove, hood, dual oven, and now my washer is bad. Very disappointed in KitchenAid. Did not know that COVID turns the stainless steel to rust also (sarcasm).. what a joke of a brand.

This $5800 range has a poorly functioning oven. It appears Best Buy doesn’t have qualified technicians to look into the problem, so they’re replacing the range- delivery still out 2 weeks. This is 1-month of a problem.