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Hilary Posted
I love this product. All the controls are easy to see and to use. I’ve never owned a combo unit like this before, but using it is so intuitive I’ve hardly glanced at the small included manual. Everything I’ve made has turned out great. For me a big consideration was size. I wanted it to be able to handle a pizza or a large casserole, but it still had to fit on counter. Mission accomplished. The unit is about two-thirds of the size of my 900 watt microwave. Gives off very little external heat so no worries about overhead cabinets. The unit is quiet, the alert for when preheating is done/food is done is loud enough but not annoying. The internal light stays on when in use so it is easy to check on food through the glass door. The door itself is well constructed and the handle does not get too hot. And it looks quite attractive. I have already told friends they should buy one. My only suggestion would be to include more of a cooking guide. The booklet just listed times for about a dozen items, several of them being potatoes.
Mayzie Posted
Just got this, the dial that adjusts temperature, pieces of toast etc doesnt work. Trying to contact Kitchen Aid, chat isnt working, been on hold for one hour and 32 minutes on phone and no one will answer. This is just ridiculous. Come on Kitchen Aid, talk to customers. It looks like a really nice product but I can only do 2 pieces of toast at a time and cant bake anything higher than 350 degrees. Kind of pricy for a 2 slice toaster. Sure wish someone would help me.
Posted
Hi Mayzie,
Thank you for providing feedback on your Digital Countertop Oven with Air Fry. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 or kitchenaid_receipts_usa(at)kitchenaid(dot)com so we can try to further assist with your current issue.
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dreamtaurus Posted
It doesn't even toast good at all it bakes okay, when it toasts it doesn't toast one side and burns the other side so I say a no go on it. I am returning it as soon as possible.
Posted
Hi dreamtaurus, Thank you for providing feedback on your Countertop Oven with Air Fry. We are sorry to learn the unit is experiencing an issue when using the toasting function. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Frustrated Posted
I previously owned a KitchenAid counter top oven that I loved so purchasing this one was an easy decision. I have never been so disappointed in a product! I followed the manufacturers directions for making French fries using the air fryer. I cut them using a mandolin to be sure they were uniform in size and cooked them at the temperature and time recommended. The fries came out almost burnt on the ends and raw in the middle. The convection oven doesn't seem to work any better. Yesterday I roased three beets, the size of small oranges and it took two and a half hours before they were done. My regular large oven can do this job faster not using convection. When roasting chicken legs, some of the grease splattered on the sides of the oven. When I tried to wash it off it didn't come off. The tray on the bottom is the same way. No matter how much you wash it the dirt does not come off. According to the manufacturer, it is coated for easy cleaning but that doesn't happen at all. About the only thing I found that works well is the toaster function which we do not hardly ever use. If I could give this product less than one star I would.
Posted
Hi Frustrated, Thank you for providing feedback on your Digital Countertop Oven. We are sorry to learn of this experience. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
CaroleJ Posted
This KitchenAid oven does not toast bread evenly, nor air fry satisfactorily. For a KitchenAid product, it is very poor quality & performance. I'd like to return it since I barely was able to use it successfully.
Posted
Hi CaroleJ, Thank you for providing feedback on your Countertop Oven. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
CountryFriedLove Posted
The air fryer part of it sucks. I just mainly used it for cooking meats and toasting my bread and today I wanted to toast some bread and it just won’t come on. It was working fine last night but now absolutely nothing I will never buy this brand again.
Posted
Hi CountryFriedLove, Thank you for providing feedback on your Countertop Oven. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
mikey Posted
takes longer to cook chicken ,then my old air fryer. and makes a lot of smoke when cooking chicken. the black pan gets burned and leaves spots you cant get out. i,m going to give it to famaly. and get me a new air fryer. waste of money.
Posted
Hi mikey, Thank you for providing feedback on your Countertop Oven. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Shani Posted
This was a huge no for me. The oven itself gets SO hot. We got it so we could utilize something to cook smaller items - reheat leftovers, pizzas, air fry things. HOLY SCHAMOLY DID IT GET HOT! You can't even touch it if you're using it because it's so hot. Huge no for us.
TedDBear Posted
This is small and burns toast. Coils too far apart and only 2 shelf settings. Wouldn’t recommend,also too hard to see the settings
Posted
Hi TedDBear, Thank you for providing feedback on your Countertop Oven. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Diana Posted
Only lasted 11 months! It suddenly stopped working. You would expect better quality and not like it was cheap.
Posted
Hi Diana, Thank you for providing feedback on your Countertop Oven. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
KathleenS Posted
1 star due to the fact that you cancel my PAID order just because I was not able to pick it up on the day YOU set! Who gives deadlines to picking up orders? I paid for it in person and set to pick up on March 8. No phone calls no nothing. I just happened to see the email that you cancelled it! What a disservice!!!
MatthewM Posted
Every time I've tried to use it, it blows the breaker. Tried multiple different plugs on different breakers with the same result.
Posted
Hi MatthewM, Thank you for providing feedback on your Countertop Oven. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Drew Posted
Not great. The pieces are cheap and hard to clean. Loved the way it looked, unfortunately doesn’t work as good as our 99.00 one before this one. I wished they put the quality into the function
Posted
Hi Drew, Thank you for providing feedback on your Digital Countertop Oven with Air Fry. We are sorry to learn you are disappointed with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
TereseL Posted
Caught fire…..Called support and they said take it to the store….Disappointed
Posted
Thank you for sharing your experience with us, TereseL. We apologize for the concerns that you are experiencing with your appliance, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://bit.ly/3Kv37fK or Twitter @KitchenAidCare. We look forward to speaking with you. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
OmowaleA Posted
Not what i wanted, the re-heat is not it. I want microwave, oven and air-fruer. Not working as a microwave.
punkie Posted
For me this item died within a month or less. I could have just got a dud. Personally I can not recommend it. I
Posted
Hi punkie, Thank you for providing feedback on your Digital Countertop Oven with Air Fry. We are sorry to learn you have experienced this issue. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
EdwardH Posted
Product did not fit my needs and the store will not return it.
Posted
Hello EdwardH, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Violet Posted
Bought this some time ago and should have returned it! Ok for toasting and oven is fine. I use it to roast vegs often. Air fry function has been a disappointment. I have also found that the dial on the right has too much play and you waste time fiddling with it. But the worst problem is that the air fry rack is too close to the heating element. There's not enough room to grab the rack without hitting it. I have come close to starting a fire. There are burn marks on my oven mitts. Had to give up and start using tongs.
Posted
Hi Violet, Thank you for providing feedback on your Countertop Oven. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
CamilleA Posted
Just like other reviews here, mine is also missing the broiler rack. I exchanged it at a different BB and it was also missing the rack. I was told it’s manufacturer’s defect.
Posted
Hi CamilleA, Thank you for providing feedback on your Countertop Oven. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/KitchenAidBrand.png" alt="KitchenAidBrand" title="KitchenAidBrand" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />