See more imagesLG - 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave with Sensor Cooking and Air Fry - Stainless Steel
- Model:
- MHEC1737F
- SKU:
- 6508559
Highly rated by customers for:
See more imagesHighly rated by customers for:
DavidS Posted
So disappointed with this product and the installation, have total Tech coverage, I guess maybe the warranty part of it maybe worth having if anybody ever shows up for appointment to take care of the problem, after some no shows they sent a traveler, partially installed microwave above range, did a bad installation, contacted Best Buy, they made another appointment, this time uninstaller showed up, looked at the situation, seeing what had to be done, said it was a bad installation, called supervisor on the phone said would be back in two days with the parts to fix everything, again no call no show several times with appointments, called Best Buy told them to forget making me any more appointments I was done I had had enough. Microwave is a disappointment also. Have more appliances to buy, not sure if Best Buy would ever be my best bet again. Bought a washer dryer, above range microwave, need refrigerator, range,also, don't think I should buy anything more from them that I cannot install myself, or have installed by someone who can get the job done when it is supposed to get done, and done right. The Wi-Fi on the microwave is a joke, only thing it does is blast your phone every time it finished cooking something no matter where you are, all the special functions are limited to what they have programmed in the unit, sensor reheat has to have what you're reheating in there stupid list, sensor cook same thing, my 25-year-old microwave had sensor reheat you can put anything in it push sensor reheat and reheat it, with this stupid thing things have to be in their list, you are supposed to scan barcodes on product and the microwave will set itself up too the item, I haven't found an item yet that is listed, tells you that item is not listed so you can't use that option, air fry same way air fry what they have on there stupid list, that's it. Need to stop here getting irritated Oh ya, my pizza pan won't even fit in it
Posted
We're sorry to hear about the disappointing experience you've had with both the product and its installation. We understand the frustration and inconvenience caused by the missed appointments and the subsequent issues with the microwave installation.
Your feedback regarding the total tech coverage and warranty process is valuable to us. We will take your comments into consideration as we continue to improve our product offerings and customer experience. If there is anything further we can assist you with or if you would like to discuss this matter in more detail, please don't hesitate to reach out to us via private message on Facebook or X at @LGUSSupport, and we would appreciate the opportunity to address your concerns further. `Alice
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SharonC Posted
This microwave is the worst , its door is to big its over complicated , it has a horrible chime. I paid a forturne for this I reall regret it. The air fryer takes forever,you have to preheat it. The glass plate gets stained very easily due to the air fryer and you can't get it off.The inside is stainless also very hard to clean .
This review is from LG - 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave with Sensor Cooking and Air Fry - Black Stainless Steel
JessK Posted
The air fryer built in this product has the most poor quality. When you comparing the cooking time with other air fryer, not even close. Cooking takes more than ten (10) times slower than regular air fryer. Not recommended if you are serious about cooking.
Posted
Hi, Jess. Thank you for taking the time to review our product, LG Microwave (MHEC1737F) model. We understand how vital cooking time is when preparing meals efficiently. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. Please visit this link: https://www.lg.com/us/support/help-library/not-heating-microwave-CT00000303-1428511871544. For further assistance, please reach out to us on social media at @LGUSSupport so we can help you further. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Misslee Posted
First time I used it. Cooked bdq ribs convection cover with foil when done noticed back of microwave. Looks like burnt pinholes
Posted
Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of how the back of the LG Over-the-Range Microwave was burned and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport and include the model and serial numbers of the microwave. It will be our pleasure to assist you further. ~Rita <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Vinny Posted
Had been very happy with this new microwave for over a year, many good features. Today while warming coffee the machine started making an odd grinding noise and flashing lights also smelled an electrical burn. thankfully I was standing nearby and stopped the unit. The smoke continued and I head a noise that turned out to be a fire inside the unit. Best Buy says their 1 year warranty is over so now I deal with LG. I don't think expecting my microwave to last 2 years without catching the house on fire is not an unrealistic expectation. Very disappointed.
Posted
Hi, Vinny. Thank you for sharing your experience with the LG Microwave (MHEC1737F) model. We’re glad you were nearby and able to act quickly, and we appreciate your detailed feedback.
Your safety is always our top priority. Based on your description, we recommend unplugging the unit immediately and discontinuing use until it can be inspected. For more support, visit https://www.lg.com/us/cooking-appliances/lg-mhec1737f-over-the-range-microwave. To help us look into this further and assist with your case, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to support you. ^Juvy
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Tami Posted
This review is for Best Buy. They sold this with installation. Was installed improperly broke my cabinet and is unwilling to offer a refund. Spoke to several people. One gentleman offered to refund the money when it was picked up. Money was not refunded went in the store again and they were in fathered unfriendly and refused to refund my money even though the microwave was returned because it was past the 60 days. Would not have bought the microwave had the installer not installed it btw everyone is considered a manager there at Best Buy. Very displeased will never shop there again. Still fighting to get my money back.
Posted
Hi, Tami. We're sorry to hear about your experience. To address concerns with the installation, we recommend contacting us @LGUSSupport team on Facebook or X (Twitter) so can assist you further in resolving this matter.. As for the refund, please understand that Best Buy handles purchases independently, including their return policies. We recommend to reach out at Best Buy Support directly. We apologize for any inconvenience and hope for a swift resolution. ~ Luisa <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Anthony Posted
I never leave reviews but thought I should for this purchase. This is a really sleek, good looking unit and the microwave seems to work fine. The convection oven and air fryer functions are virtually useless though. Simply doesn’t get hot enough. You would need to air fry items for two to three times as long as would in a counter top air fryer to even begin to get them cooked. Still working with Best Buy Tech support to see if this can be fixed but I am not optimistic. After setting the bake function to 450 degrees the highest temp we were able to reach was 420 degrees and that was after 40 mins.
Posted
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
BlaineC Posted
Product is less than 1 year old, outlet is properly ground. Microwave started shorting, while wife was using. Luckily i in the kitchen and after smelling the burning electronics and smoke was able to un plug. Still have a house.
Posted
Hello there, BlaineC. Thank you for sharing your experience with us regarding your LG Convection Over-the-Range Microwave. We are very concerned to hear about the incident involving the shorting, smell of burning electronics, and smoke, and we are relieved that you were able to unplug the unit quickly and that your home is safe.
The safety of our customers and their homes is our absolute highest priority. We take incidents involving smoke and shorting extremely seriously and need to investigate this immediately.
https://www.bestbuy.com/product/lg-1-7-cu-ft-convection-over-the-range-microwave-with-sensor-cooking-and-air-fry-printproof-stainless-steel/J7G56535PF
For further assistance, and so we can escalate this critical safety matter to our dedicated team for urgent investigation, please send us a private message on Social Media @LGUSSupport. We appreciate your patience, and we will prioritize assisting you in resolving this extremely serious issue. —Renzo
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KrisS Posted
This is NOT an air Fryer, and I question MOST of these reviews! It doesn't brown or crisp foods. It is a convention oven and a microwave, but NOT an air fryer. When I wrote LG about this, they pretty much admitted it doesn't really brown food and that your typical air fryer at home will give you different results. I am SO disappointed I spent over $600 on this! And I question how honest these reviews are and if they are somehow not showing the negative ones, because I am very upset about paying so much for something that does not work as advertised.
Posted
Hey, Kris! We're disheartened to hear that your new Microwave's Air Frying feature didn't live up to your expectations, but we're here to reassure you that our product development team uses feedback just like yours to see how we can help out more in the kitchen, so thank you! ^Ian <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ArchH Posted
The microwave was delivered to us by the installation contractor hired by Best Buy. It was the WRONG microwave for the SECOND TIME! They took it back immediately. It took 6 1/2 days for ANYONE TO CONTACT US about the error! When they did it was ABSOLUTELY HIDEOUS how uninformed the employee was regarding what had happened TWICE to us! We ended up canceling the order permanently due to the ineptitude of Best Buy. We lost weeks and weeks WAITING FOR BEST BUY to get it together but they never did! Worst of it is that the company employees are so poorly trained that they have no idea about the products they’re selling! We will never return to purchase a thing at this company again.
Posted
Hi, Arch. Thank you for sharing your experience with your LG Microwave (MHEC1737F) model. We understand your concern about the incorrect delivery of your unit. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If you need more help, please reach out to us on social media @LGUSSupport. We're here to help explore suitable solutions. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Mark Posted
Air frying/baking is not good in this product. A cheaper countertop air fryer is miles ahead of this thing. The microwave function work well, but you can get a sepearate microwave and air fryer for much less than the cost of this thing amd get a way better experience. Do not recommed.
Posted
Hello there, Mark. Thank you for sharing your experience with us. We understand that the MHEC1737 Microwave's air frying and baking features did not meet your expectations. Your feedback is important to us, and we'd like to assist you further.
To help improve your experience, we recommend checking that the microwave settings are correct for air frying or baking. Make sure the appliance is set to the proper mode, as this can impact performance. Additionally, please ensure that your microwave is placed in a well-ventilated area to help with optimal cooking performance.
LG Microwave – Why is My Microwave Not Heating? - https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544
We understand your situation and would like to explore possible solutions. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further.
We appreciate your patience. —Renzo
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PaulS Posted
Delayed shipment—————————————————————————————————-
This review is from LG - 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave with Sensor Cooking and Air Fry - Black Stainless Steel
anonymous Posted
Please be aware this micro convection oven does not come with racks. I didn't even think of checking before, only after installing I found out making it half worthless. it just comes with a round rack that turns and does NOT come with a turntable Button on / off making it worthless to put in a 9 x 13 pan. LG as a brand should have known of this.
Posted
We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Anonymous Posted
We bought the microwave LESS than 1 month ago and the touchpad has stopped working. Cannot use the microwave. We registered a warranty claim with LG 4 days ago....and STILL no call!! Biggest waste of $650 I've ever spent!! DO NOT BUY!!!!
Posted
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JoeW Posted
after 2 of the same model, still will not cook popcorn with the simple touch of the factory popcorn setting. first unit geek squad came out and replaced parts, no better, then lg tech came out after 5 bags of un cooked popcorn he said we need a replacement, and that one is no better. ???????????
This review is from LG - 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave with Sensor Cooking and Air Fry - Black Stainless Steel
UnsatisfiedCustomer Posted
Extremely poor customer service. Ordered item on 10/29/2023 and did not receive item until 4/12/2024. Best Buy lied numerous times about delivery dates for item and promised me compensation for the inconvenience but did not deliver on that promise. I'm extremely disappointed considering I spent over $20,000.00 on merchandise and was treated so poorly.
This review is from LG - 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave with Sensor Cooking and Air Fry - Black Stainless Steel
BillingsTechGuy Posted
Bestbuy won't provide serice for this product......
Posted
Hi, there. Thanks for reaching out about your LG Microwave (MHEC1737F) model. We understand how important it is to get timely support when you need it.
If you're having a bit of trouble getting service through Best Buy, we suggest reaching out directly to LG for some help. While you’re at it, if you’re facing any issues with the microwave, a simple fix is to unplug it for about 60 seconds and then plug it back in — that often helps with minor hiccups. You can also check out product support, manuals, and warranty info right here https://www.lg.com/us/support/product/lg-MHEC1737F.BRSELGA. If you’d like us to assist you more or help set up service, just send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
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GeriT Posted
The heat sensor broke less than a year after buying it which causes the fan to go on when i cook on the stove. The fan doesn’t turn off and i have to unplug it.
Posted
Hi, Geri. Thank you for sharing your feedback on the LG Microwave (MHEC1737F) model. We understand your concern about the heat sensor malfunctions and causes the fan to run continuously. We strive to provide high-quality products that exceed our customer's needs and expectations. It sounds like a repair might be in order, and we’re here to help you with that. If you could reach out to our support team, they can assist you with warranty options or troubleshooting. Just drop us a private message on social media @LGUSSupport, and we’ll make sure to get this sorted out for you. We’re always here to lend a hand. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Nolongeracustomer Posted
Weeks after belatedly delivering the microwave, it still wasn’t installed. After a month of non response in spite of countless calls, we gave up and returned it. Will not ever buy from Best Buy again.
Posted
Hi, there. Thank you for sharing your experience with the LG Microwave (MHEC1737F) model. We understand your concern about dealing with installation delays and lack of communication, and we appreciate your feedback. We strive to provide excellent services and ensure a smooth experience. If you decide to explore options for another microwave, we recommend checking with retailers that offer better installation support. We want to ensure your next experience is much more positive.
If you need assistance or have any questions about our products, please feel free to reach out. You can send us a private message on social media @LGUSSupport, and our team will be happy to help! Your satisfaction is important to us. ^Juvy
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DorisC Posted
I'm not impressed Too complicated, and I can't reach to clean the interior It produces steam and rivulets of water on the sides and top when cooking I'm requesting a return and a different brand.
Posted
Thank you for taking the time to review our product. We apologize that you had such experience. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and we'll be happy to assist you. ^James. <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />