See more imagesLG - 30-in Wide 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with 5 Elements, Air Fry and Premium Handle - Black Stainless Steel
- Model:
- LREN6323ZE
- SKU:
- 6633127
Highly rated by customers for:
See more imagesHighly rated by customers for:
Casey Posted
This review is based on IFS delivery. My floor was significantly damaged during installation. IFS initially agreement on a settlement amount and to pay it out on several instances. The funds were never paid. My floor is still damaged. Now they are no longer responding to me. I will never order anything from BEST BUY again since they use this particular company for delivery. No one ia helping me. I have $1800 in damage to my brand new flooring!!!!!
This review is from LG - 30-in Wide 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with 5 Elements, Air Fry and InstaView - Stainless Steel
Posted
Hi, Casey. Thank you for sharing your experience with your LG Range (LREN6325XE) model. We understand how important it is for your appliance to be delivered and installed properly without causing damage to your home.
For this model, one helpful step after installation is to ensure the leveling legs are adjusted correctly so the unit sits evenly on the floor. This not only protects your flooring but also helps the oven and cooktop perform as intended. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 regarding the damage. If you’d like us to assist further in escalating your delivery damage case, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your product details and delivery information so we can help coordinate support. ^Juvy
TampaMommy Posted
The light turns on all by itself constantly, and LG support is no help. The burners take forever to heat up and waiting for water to boil is rediculous... This is a terrible range. I'll never buy LG appliances again.
This review is from LG - 30-in Wide 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with 5 Elements, Air Fry and InstaView - Stainless Steel
Posted
Hi, there. Thank you for reaching out about your LG Range (LREN6325XE) model. We understand the importance of having a range that performs reliably, especially when it comes to consistent heating and proper lighting behavior. As an initial step, you may try performing a power reset by turning the unit off at the breaker for a few minutes and restoring power, as this can help recalibrate the control panel and lighting functions. For more guidance, visit https://www.lg.com/us/support/help-library/lg-range-cooktop-troubleshooting-heating-issues--20150482919447. If you’d like us to take a closer look or assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
BruceFisher Posted
I was promised this and the ref. I ordered, to be delivered to the store in Bradenton Florida, 2 weeks ago. I spent $4000 on appliances, and my customer is very upset at me. I would expect a reply on why I was lied to, 2 times. Thanks
Posted
Hi, Bruce. Thank you for reaching out and sharing what happened with your LG Range (LREN6323ZE) model order. We understand the importance of receiving appliances on the timeline you were given—especially when you’re coordinating for a customer and have already made a significant investment. While delivery schedules are handled directly by the retailer, one helpful step you can try is checking the order status through Best Buy online tracking system to confirm whether the shipment has been processed or if any updates were posted after the original date. You may also contact Best Buy customer service at 888-237-8289 to follow up on your purchase. We want to make sure you’re fully supported moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and assist you directly. ^Juvy
DollyJ Posted
The light in the oven comes on by itself. Without noise or vibration. I have called in many times and they said it will be replaced, still waiting.
This review is from LG - 30-in Wide 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with 5 Elements, Air Fry and InstaView - Stainless Steel
Posted
Hi, Dolly. Thank you for sharing your experience with the LG Range (LREN6325XE) model. We appreciate you choosing LG and understand how important it is for your range to operate as expected. If the oven light is turning on by itself, we recommend checking the Sabbath Mode setting under the oven’s control panel. When activated, this mode can cause the light to behave differently than normal. To disable it, press and hold the Settings or Options button (depending on your model) and follow the prompts to turn Sabbath Mode off. For more support and product details, feel free to visit https://www.lg.com/us/support/help-library/lg-range-oven-cooking-modes--20150749496864. If you’d like us to assist further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
unhappy Posted
It came damaged and was returned. I t has been a few days and I am still waiting for an email to set up a new delivery date. I don’t like how they are making me do the arrangements online. They won’t do it in person.
This review is from LG - 30-in Wide 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with 5 Elements, Air Fry and InstaView - Stainless Steel
Posted
Hi, there. Thank you for sharing your experience with the LG Range (LREN6325XE) model. We appreciate you letting us know about the delivery and scheduling process.
For this model, one helpful step after receiving a replacement is to inspect the unit before completing the delivery confirmation. Documenting any visible damage with photos ensures faster resolution if issues arise again. You can also track delivery updates and product details directly through Best Buy customer service at 888-237-8289. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide tailored support for your unit. ^Juvy
LucasF Posted
After multiple attempts the delivery never showed up, We canceled the order and purchased somewhere else
This review is from LG - 30-in Wide 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with 5 Elements, Air Fry and InstaView - Stainless Steel
Posted
Hi, Lucas. Thank you for reaching out. We understand the importance of having your LG Range (LREN6325XE) model delivered as scheduled, and we appreciate you sharing what happened with the repeated missed delivery attempts that led you to cancel the order.
One helpful step you can try—if you ever run into a similar situation with a future delivery—is checking the order status and carrier updates through the retailer’s tracking page, as this can sometimes show delays or routing issues before notifications are sent out. You can also review support information for your model here: https://www.lg.com/us/support/product/lg-LREN6325XE.PRSLLGA. We’d be glad to take a closer look into this from our side. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Sherri Posted
This item and one other never got delivered. Delivery was slated by 2 pm but I received no updates until 7 pm when I got a phone call from their third party delivery company that their truck had broken down and I would need to call Best Buy to reschedule. Fun fact - Best Buy doesn't answer their phones. They have zero customer service that isn't AI. After many annoying days trying to get this straightened out, I finally went back to the store and asked for a refund. Fun fact 2 - Best Buy doesn't issue refunds until the product you paid has been retuned to them by their third party delivery/install company- and that third party with the broken down truck is allowed three days to return the already paid for items. All in all my experience was worse than bad. I ended up at Big Sandy where they sold me the exact same products, matched the Best Buy price on one item and beat the Best Buy price on the other, AND, they delivered and installed using their own staff AND arrived when they said they would.
This review is from LG - 30-in Wide 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with 5 Elements, Air Fry and InstaView - Stainless Steel
Posted
Hi there Sherri, thank you for taking the time to share what happened. It’s clear you went through quite a journey trying to receive your LG Range and the rest of your order, and your detailed recap really highlights how much effort you put into trying to get things resolved. While delivery and refund processes are handled directly by the retailer, it’s great to hear you were ultimately able to get the products you wanted and have them delivered and installed smoothly.
If you ever need product details, support, or resources for your LG appliance, this page may be helpful:
https://www.lg.com/us/support/product/lg-LREL6325F.
If you’d like us to look into anything further, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com and we’ll be glad to assist.
- Avril
ShellyB Posted
The stove is fantastic, it was the service from Best Buy that deserves the POOR rating. We told them we needed it by a certain date and was promised they could DEFINITELY deliver it by that day. The day before it was to be delivered, I got email stating it was on back order and didn’t know when it could be delivered. We went to Lowe’s and got SAME EXACT stove and it was promised in 2 days. It WAS delivered and earlier than the time frame so that was an extra bonus!
This review is from LG - 30-in Wide 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with 5 Elements, Air Fry and InstaView - Stainless Steel
Posted
Hi, Shelly. Thank you for sharing your delivery experience with the LG Range (LREN6325XE) model. We understand the importance of a timely and reliable delivery process when upgrading your kitchen appliances. We’re glad to hear you’re enjoying the stove itself. Once you have it fully set up, one helpful step you can try is running the initial burner test by turning each burner on briefly to ensure proper ignition and airflow. This helps the range settle in after installation. For more guidance, visit https://www.lg.com/us/support/product/lg-LREN6325XE.PRSLLGA. If you’d like us to take a closer look at anything related to your LG unit, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your full name and contact details. ^Juvy