Customer Ratings & Reviews

This is my first LG fridge and I was expecting a lot since they are highly rated and I have other LG appliances, like their Washer/Dryer... which are great! Unfortunately, I consider this refrigerator just barely adequate. The interior seems like it was designed by a firm that never made a fridge before? The "crisper" drawers have no seal, so nothing is going to stop fresh food from going bad quickly. No butter tray. The interior shelves in general are very cheaply made, with thin plastic on the edges. It's not designed for removing the shelves. I gashed the door cubby plastic just by removing the packing materials from the shelves because the doors don't open wide enough for easy shelf removal... and the shelves have exposed sharp glass edges. Also, no catch tray on the dispenser? Is that really a cost savings that was needed? Other reviewers have pointed out that the interior draws have the handles on the wrong side (vertically), and this is an accurate criticism. Seems that nobody at LG reviewed the design or changed the interior drawer location to the bottom of the cabinet without changing the handles. The build quality is also marginal. The outer doors came badly misaligned. I know how to align them, but I had to push one door almost past the stop while the other door was at the other stop to get them aligned (discarding a lock washer saved the day). That isn't normal, and I did check that the cabinet is level. No excuse for that. There also is a bow on the freezer side door (only at the bottom?), so it sticks out a bit. It still seals okay when closed, though. I'm guessing this fridge is the "low end" LG from a completely different division? I thought the pricing was enough to have a good appliance... maybe you need to go over $2500 for a decent LG fridge? Good points are that it is quiet and looks nice in a kitchen.

Lots of room considering it's only counter depth. But, you cannot adjust the shelves at all. Also, the bottom drawer on fridge side has to be pulled from the floor level (there is no handle on top of drawer), so it's inconvenient.

Bought this brand new the fridge is shiny and beautiful but be carefull not to bump anything into the doors it dents super super easy and once you dent it it stick out like a.sore thumb because of how shiny it is

Designed for people averaging 4-8 years old. Only explanation for designing and placing all of the interior drawer handles on the very bottom of the drawers. Stay away if you have any back issues and/or are 50 years old or older. Bought because there are very few options for side-by-side, water filter, counter depth refrigerators under $2000.

This refrigerator looks nice and seems to be a good choice, until you get it home and start to use it. The shelves are not adjustable, the drawers open into the door, and the ice machine produces very little ice and takes far too long to produce more…even with the IcePlus feature turned on. I would not recommend to a friend.

Not easy to store food in the freezer. Had to buy bins that fit on the shelves. Was unable to locate a bin to fit on one of the shelves. The drawers on the fridge side are not large enough, and they are not "crispers".

Tilts to the back, finger prints show, and can not adjust shelves. We purchased a whirlpool side by side a few years back in our previous home and that one did not have any of these issues. This is our first LG :( One positive is the ice dispenser. The ice actually goes into the glass vs. shooting out onto the floor.

Ice dispenser doesn’t dispense ice cubes. It’s more crushed ice.

This is a beautiful refrigerator. Purchased a year ago. I only gave it 3 stars and not more because the glass shelves are VERY fragile. I've had to replace 2 already. Consider this before purchasing.

Less than one month after delivery the motherboard failed. We had wait 5 days for the LG tech to show up to troubleshoot. Tech brought the wrong motherboard -- ordered another one and we had to wait another 5 days til they could install -- No working fridge 10 days