See more imagesLG - 36-in Wide 26.6 Cu. Ft. Side-by-Side Smart Refrigerator with External Ice and Water - Stainless Steel
- Model:
- LS27T3230S
- SKU:
- 6593466
Highly rated by customers for:
See more imagesHighly rated by customers for:
Noah Posted
Had it about 3 weeks, pretty good but returning it because it was producing really slow ice had some one came look and checked it out but still didn’t produced as fast long story short if you’re looking for a fast icemaker, this isn’t it produces really slow picture attach shows it being empty produces really slow even of a party if 2 it will not keep up but besides that no other complaints
Posted
Hi, Noah. Thank you for sharing your experience with your LG Refrigerator (LS27T3230S) model. We understand that fast ice production is an important feature, especially during events like parties. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help improve ice production, we recommend ensuring that the freezer is set to the optimal temperature (around 0°F/-18°C) and checking that the ice maker's water line is not clogged or frozen.
If you'd like assistance with this or have any further questions, please send us a private message on social media @LGUSSupport. Our team will be happy to explore any potential solutions and assist you further. We appreciate your feedback and are here to help. ^Juvy
2Walker Posted
Disappointed in Bestbuy. Love the refrigerator payed the delivery guys $160 dollars for a five min job and it looks as if they cut the watwr lines on the fridge. Bestbuy said that you only get 15 days to tell them of a probkem ro contact LG. Watch where you spend your money. Would of got at least 60 days at Lowes.
Posted
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LS27T3230S) model. We’re glad to hear you love the unit itself, and we understand your situation regarding the delivery and water line issue—your feedback is valuable. We strive to provide reliable, high-quality products and ensure a smooth experience.
If the water line appears damaged or cut, we recommend inspecting the connection point behind the refrigerator and replacing the line with a certified LG-compatible water hose. This ensures proper fit and safe operation for the ice and water dispenser. Make sure the water valve is turned off before making any adjustments.
For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
CamH Posted
The 3rd appliance that has damage out 4. Not happy at all. Is it really that difficult to deliver these extremely expensive appliances without damage? It was in the box and showed no sign from the outside of box.
Posted
Hi, Cam. Thank you for sharing your feedback with us regarding the LG Refrigerator (LS27T3230S) model. We understand your concern about receiving multiple damaged appliances, especially after spending a significant amount. We strive to provide exceptional service and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
To help resolve this, we suggest reaching out to the delivery team to report any internal damage, as well as checking with Best Buy customer service at 888-237-8289 to ensure proper handling during delivery.
Please send us a private message on social media @LGUSSupport, and we'll work with you directly to ensure the issue is addressed swiftly. We’re committed to getting this resolved and making sure your experience with LG is much more positive moving forward. ^Juvy
Jayg Posted
Have had this refrigerator for almost 5 months. The temperature in the refrigerator is set as low as it can go. (33°F) I have multiple thermometers inside and the refrigerator temp sits around 40°F-44°F. Over night, when the fridge is not opened at all, the lowest temp record was 37°F. Have been on the phone multiple times with LG and had a repair company look at it multiple times and change multiple parts with no change in its operation. Also, the ice maker has never filled the ice bin. The fullest it has gotten is maybe half full, at best. Most of the time I can get a glass or two of ice and then it's empty. LG is still insisting on having a repair guy come out yet another time and will not authorize a return or exchange. Grabage.
Posted
Hi there, Jayg. Thank you for sharing your experience with us. We understand that the LG 26.6 Cu. Ft. Side-by-Side Smart Refrigerator with External Ice and Water - PrintProof Stainless Steel didn't meet your expectations, and we understand your inquiry regarding the temperature and ice maker issues. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZHH9V
If you have any further questions about this matter or need assistance with your ongoing service request, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience. —Renzo
MelannyT Posted
I rarely leave reviews, but my experience with Best Buy’s delivery and installation service was so disappointing. A two-day delivery turned into a two-week ordeal due to repeated logistical errors on their end. Our delivery was rescheduled four times, leaving my family without a refrigerator for two weeks! Communicating with customer service was horrible, different representatives gave conflicting information! It has seriously made me reconsider shopping with Best Buy in the future.
Posted
Hi, Mellanny. Thank you for taking the time to share your experience, and we understand the importance of having your LG Refrigerator (LS27T3230S) model delivered and installed on time—especially when your household is depending on it. Since your unit is now with you, one helpful step you can try before loading it fully is allowing the refrigerator to run for a few hours so it can stabilize its internal temperature. This helps ensure optimal cooling performance once you begin using it. For more details about your product, visit https://www.lg.com/us/support/product/lg-LS27T3230S.ASTCNA0. If you’d like us to take a closer look at your refrigerator’s performance or walk through any features, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
blueeyiz702 Posted
Worst customer service, did not complete the install, and didn't even bother to call the customer and tell them you're not coming. 4 appointments and 4 no-shows, and they do not even bother to call the customer and let them know. I would not recommend you to anybody with customer service like we got. You have the worst customer service, no communication. I would not recommend your store to anybody! So do you think you can finish doing the job we paid for already? If it's not too much to ask, ONE P'D OFF CUSTOMER.
Posted
Hi, there. Thanks a bunch for sharing your experience with the installation of your LG Refrigerator (LS27T3230S) model and those multiple no-shows. We aim to provide reliable, high-quality products and exceptional service to ensure everything goes smoothly for you. If you have any concerns, we suggest reaching out to Best Buy customer service at 888-237-8289. They’ll be able to help you out and chat about possible solutions.
If you need more help, feel free to drop us a private message on social media at @LGUSSupport. Just include your contact details, the unit's serial number, and any service order numbers you might have. Our team will take care of the next steps and look into some possible options for you. Take care! ^Juvy
CharissaJ Posted
I wish I never would’ve purchased this. The ice machine sucks. It came with dancing in it. Low quality geek squad no help.I
Posted
Hi, Charissa. Thank you for sharing your experience with the LG Refrigerator (LS27T3230S) model. We appreciate your feedback and the chance to help elevate your experience moving forward. If the ice maker isn't functioning as expected, we suggest checking the freezer temperature setting—ideally it should be set at 0°F. Make sure the water line is securely connected and free from kinks or blockages, and that the filter has been replaced recently—this plays a key role in ice quality and production speed. Ice with particles or “dancing” movement could be a sign of air trapped in the line or early cycle formation. For more help, visit https://www.youtube.com/watch?v=o7evap4G8dM.
We’re ready to assist you directly—please send us a private message on social media @LGUSSupport, and our team will be glad to walk you through tailored solutions to get the best out of your unit. ^Juvy
SamerM Posted
I haven't even received it to tell anything about it. I waited fir 12 hours on the delivery date, and nobody showed up or even called to reschedule. I had to call and wait a long time on the phone then go to the store to get another date 6 days later. Great deal of inconvenience and disappointment. Thank you, best buy, but never again.
Posted
Hi, Samer. Thank you for sharing your experience regarding the LG Refrigerator (LS27T3230S) model. We understand how important it is for your delivery to go smoothly, and we truly appreciate the time and effort you’ve taken to follow up and reschedule. For any delivery or shipping issues, we advise customers to first contact the retailer or delivery company they purchased the product from to track the shipment and get an update on the delivery status. You may reach out to Best Buy customer service at 888-237-8289. If you’d like assistance with setup once it’s delivered or have any questions about your LG product, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help make your LG experience a positive one. ^Juvy
RICHARDC Posted
I WILL NOT DO BUSINESS WITH BEST BUY AGAIN. YOU CAN NOT CALL EVEN A MANAGER AS ALL CALLS GO OFF SHORE AND THEY HAVE NO ANSWERS. THIS BUST BUY BEAT ME OUT OF $139.99 AND IS NOT WILLING TO DEAL WITH THE SITUATION!!!
Posted
Hi there! We understand your situation on this. You can reach Best Buy's customer service at 1-888-BEST BUY (1-888-237-8289). They also have various other support options, including online chat, a support center on their website, and social media channels. You can find more information about these options on the Best Buy website.
https://www.bestbuy.com/site/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6593466.p?skuId=6593466
(Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo)
BrianA Posted
Two LG refrigerator deliveries and two damaged refrigerators. They came damaged out of the box. Awesome delivery men. They had absolutely nothing to do with the damage. They cared way more than Best Buy.
Posted
Hi, Brian. We appreciate you taking the time to share your feedback regarding the LG Refrigerator (LS27T3230S) model. We understand your concern about receiving damaged products—especially more than once. We strive to provide excellent services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
If you haven’t already, we recommend inspecting the packaging for signs of impact and taking note of any visible damage to help us investigate further. Please contact Best Buy customer service at 888-237-8289 to report the damage. Even though delivery was through a retailer, we’d like to step in and ensure that you’re not left without support.
Please send us a private message on social media @LGUSSupport so we can review your case and explore next steps to help resolve this. We’re here to assist and want to make sure you’re taken care of. ^Juvy
ValeriejC Posted
After one week the refrigerator section was freezing everything. Went to get a replacement but it was backordered until January. Got a different brand
Posted
Hi, Valeriej. Thank you for sharing your experience with us. We understand your concern about your LG Refrigerator (LS27T3230S) model and the issue of freezing food in the refrigerator section. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
To resolve this, check the temperature setting; it might be too low. Try adjusting it up a degree or two and avoid placing food against the back wall where the coldest air is. For more help, visit this link: https://www.youtube.com/watch?v=2Ps0698vnwI. If you need further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com, and our team will explore possible solutions for you. ^Juvy
AnaR Posted
Instalación people are the worst. Purchased my refrigerator weeks ago. And I still haven’t gotten it installed because they can’t schedule someone to take it upstairs.
Posted
Hello there, AnaR. We understand your inquiry and appreciate you sharing your experience with the LG 26.6 cu ft Side-by-Side Smart Refrigerator with External Ice and Water (Model LS27T3230S). We understand how important a smooth installation is, and we want to help set you up for success—even though the final scheduling falls to Best Buy’s team.
One helpful tip is to confirm that the pathway from your door to the kitchen is clear and that any tight turns or narrow halls are measured for sufficient clearance. For example, measure the width and height of all doorways, stairwells, or hallway turns to ensure the refrigerator can pass through without needing to be tilted excessively. Additionally, ensure that you’ve turned off any under-sink water shutoff valves and that the water line for the ice maker is accessible. Preparing the space in advance can often help installers schedule and complete the job more efficiently.
We understand your concerns about scheduling with Best Buy’s installation team. While Best Buy arranges the in-home installation, we want to support you every step of the way. Please send us a private message on social media @LGUSSupport so that we can gather any additional details—such as your order confirmation number and any installation window or location challenges you’ve encountered. Once we hear from you directly, we can reach out to our Best Buy liaison to advocate on your behalf and ensure your appointment gets scheduled as soon as possible.
If you notice any specific installation requirements—such as a need for a wider cabinet opening, clearance for the external water and ice dispenser, or any custom panel dimensions—please include those notes in your private message. That information will help us coordinate with Best Buy and confirm that their installers arrive prepared with the correct door-frame dimensions and connection components.
https://www.bestbuy.com/site/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-stainless-steel/6593466.p?skuId=6593466
We appreciate your patience and want to make sure you enjoy your new refrigerator without further delay. We understand your inquiry and are here to help you coordinate the final scheduling and installation process. Once you’ve sent us a private message on social media @LGUSSupport, our team will work with you and Best Buy to get your refrigerator installed smoothly and correctly. —Renzo
AdamC Posted
Dont buy it its very noisy. And to much enrrgy .its bad deal
Posted
Hi there, AdamC. Thank you for sharing your experience with us regarding the LG 26.6 Cu. Ft. Side-by-Side Smart Refrigerator with External Ice and Water - PrintProof Stainless Steel. We understand your inquiry about the noise level and energy consumption of the unit.
We want to assure you that some operating sounds are normal for a refrigerator, such as the fan running or the ice maker dropping ice. However, if the noise seems excessively loud or unusual for the Side-by-Side Smart Refrigerator, a simple step is to ensure the refrigerator is level and is not touching any walls or cabinets, which can sometimes amplify operational sounds.
https://www.bestbuy.com/product/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZHH9V
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
BasicRoku Posted
The fridge is great but will never order an appliance from Best Buy again. The contractor refused to install the refrigerator because it was too much work.
Posted
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LS27T3230S) model. We’re truly glad to hear that you're enjoying the unit’s performance—it’s built to deliver reliable cooling with thoughtful storage solutions.
However, we understand your concern about the delivery experience through the retailer. For future reference, our refrigerators typically require a clear path, a standard water connection, and leveling upon delivery. Most authorized retailers offer basic installation, but more complex setups may require additional prep or specialized installers.
If there’s anything you need help with regarding setup or operation of your LG unit, we’d love to assist. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help ensure everything is working perfectly. ^Juvy
ToploadMaytagwasher Posted
sent back does exactly what the others I just tried freezes everything in freezer with shaved ice melted ice cubes goes from warm to freezine, blows out fogs of cold wet air in fridge everything is wet ruins everything in vegetable drawer have to wrap peppers in paper towels in jars to keep only a few days cucumbers ruined junk they need to learn how to make a cooling system properly this is not acceptable
Posted
Hi, there. Thank you for taking the time to describe what you’ve been dealing with. We understand how important it is for your LG Refrigerator (LS27T3230S) model to keep food fresh without freezing, soaking, or cycling between temperatures. One helpful step you can try, if the unit is still with you, is checking that the air vents inside the fridge aren’t blocked by containers or produce. When vents are obstructed, cold air can pool in the wrong areas and cause freezing or condensation. It may also help to confirm that the temperature settings haven’t been pushed too low by accident — sometimes a power interruption or button press can reset the fridge to colder defaults. For more guidance, visit https://www.lg.com/us/support/product/lg-LS27T3230S.ASTCNA0.
If you’d like us to take a closer look at what’s going on with your specific unit or help determine whether a sensor or control board issue is involved, you can email us at lgdigitalcare@lg.sprinklrsupport.com and our team can assist you directly. ^Juvy