- Rated 2 out of 5 stars
I Don't Like It at All
JoeU Posted
Super thick doors so you must roll the whole fridge away from the back wall to open the bottom drawers. No toe kick space on bottom so if you stand too close to it when opening, you smash your toes. You can't change the height of the shelves (body and door). So much wasted space since nothing is the height of the shelves. I had to buy bins to organize. I went up in sold volume, but down in useable volume. The bottom drawers open from the bottom so you have to reach down almost to the floor to open the drawers. The water comes out tepid, not cool and not close to cold. And it took a week for the water not to leave a white residue in my glass - this was probably 10x the amount that was suggested to throw out after installing the filter. Who designs stuff this way? Crazy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We appreciate you sending us your feedback. Please know that your thoughts are important to us, as they will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call our Customer Service at (800) 243-0000. Thank you, Tanisha
- Rated 2 out of 5 stars
Do not buy.
Trish Posted
I don't blame the store for this, but when I received the fridge and plugged it in there was a beeping that was coming from the fridge every 30 seconds or so. I checked the booklet and it said that it may either be the temperature alert, or that the doors were not closed all the way. After making sure both doors were closed adequately and waiting for most of the day for the temperature to come to setting it still was beeping. We contacted customer service. They sent someone out. They said that we couldn't get it fixed and needed a replacement fridge. When I called LG to get this done after only having the fridge for 3 days, they said that it couldn't be replaced. That we needed to contact the store and have them take care of it. So my husband unplugged the sensor that was causing the beeping and now we don't hear the sound anymore. Will not buy this brand again though.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Trish. Thank you for sharing your experience with us. We understand your concern about dealing with the constant beeping from your LG Refrigerator (LRSOS2706S) model, especially so soon after receiving it. We strive to provide high-quality products that exceed our customer's needs and expectations.
The beeping you were hearing is typically related to either the door sensors or a temperature issue. We’re glad to hear you were able to address the sound by unplugging the sensor, but we recognize that this should not have been necessary, especially with such a new unit. It’s also concerning that you were told to go through the store instead of receiving direct support from LG.
We want to make this right for you. While you’ve taken steps to stop the beeping, if the fridge is still not functioning properly or if you feel the appliance isn’t meeting your expectations, please reach out to us directly via social media @LGUSSupport. We’ll work with you to ensure that the issue is fully addressed and explore options to resolve the situation.
We truly appreciate your feedback and want to make sure you have the best possible experience with your LG products moving forward. ^Juvy
- Rated 2 out of 5 stars
Read the reviews and pick something else!
AStein622 Posted
Overall, it's a decent refrigerator; however, it's not worth the price tag. We have nothing but issues with *BOTH* ice departments- they stop working a couple times a week. The large ball ice makes a super loud knocking noise that is unbelievably loud and if we have company, we have to explain what the obnoxious noise is! The freezer really does not hold much in retrospect and the refrigerator part is pretty large in itself. I will say, having younger children and a father with Alzheimer's it's nice to have the knocking glass part because instead of opening the door multiple times and standing there to look for a drink, they can just knock and view what they may want first. The other major issue is the water dispenser on the outside leaks all the time. Not only am I always cleaning it but even if I leave something inside the "shelf" unit under it, it just also fills with water and will run down the fridge causing streaks. I guess to some these may be minor issues but to myself and the price we paid it's really annoying that it's not even a year old and we have these issues.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Thank you for sharing your experience with your LG Side by Side Craft Ice Instaview Refrigerator. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
- Rated 2 out of 5 stars
Craft Ice quits after a year! Look it up.
Jacob Posted
Nice design, water and standard ice dispenser work well. but wish I would have researched their Craft Ice problems before I bought. I can't help but think the reviews here are filtered. Check Reddit and you will find TONS of people complaining about the Craft Ice maker breaking or quitting after a year or so like clockwork. (Just after the weak 1 year warranty too, imagine that!) Its about a $300 replacement. So expect to replace your craft ice maker entirely every year or so for a few hundred dollars if you want to keep the feature. And a 1 yr. warranty?! RED FLAG if the manufacturer only wants to stand behind their product for 1 YEAR ON THE PARTS THAT ARE MOST LIKELY TO BREAK!! The joke of a warranty is telling. Unless you expect a fridge to only last as advertised for a year, thats as long as LG will stand behind it (for the parts that actually fail). Won't make the mistake of buying an LG fridge again. Their brand does not stand for quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hello, Jacob! We make sure to consistently meet the expectations of our customers, and your review is extremely valuable to us and will not go unnoticed. Please provide your thoughts and suggestions on our LG feedback page as well, at https://www.lg.com/us/support/feedback, so that our specialist teams make vast product improvements. ~Rita
- Rated 2 out of 5 stars
Craft Ice: not so much.
Sherri Posted
The craft ice maker did not work from the get go. It wasn’t until after we bought the fridge that we learned a Class Action lawsuit has been filed in New Jersey against LG for knowingly marketing this “flagship” fridge without admitting the known issue with the inherent defect of the craft ice maker. A Geek Squad member came out today and replaced the ice maker with another of the exact same kind. He did say he thinks LG has come out with an “updated” craft ice maker to address the problem and if I have problems with the replacement he just installed, he will order the updated model and replace it again. Otherwise, the freezer freezes and the fridge cools. The knock-knock door is cool.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
- Rated 2 out of 5 stars
Pass this one by.
Keeplooking Posted
Best thing? Craft ice. Worse thing? Craft ice. Ice maker makes loud hammer sounds now only 4 months after purchase. When I call customer service in another country, they say someone will come out soon, but no scheduling so far. YouTube the craft ice maker problem and you will hear the known issue. Also, don’t buy for the door knocking light. It’s cute for a day, but then you’ll open the door anyway like you’ve always done.
No, I would not recommend this to a friendThis review is from LG - 36-in Wide 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Black Stainless Steel
Brand response from LGAnswers
Posted
We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Rated 2 out of 5 stars
I expected better...
AdamM Posted
I'm an LG fan boy so I had really high expectations for this one. Big let down. Ice maker is loud, and works when it wants to. Freezer gasket doesn't seal properly so there's a frost issue. Even on the lowest temperature the fridge doesn't really get that cold. Handles to open drawers are on the bottom, not the top where they should be. Bad design, and bad manufacturing. Don't waste your money on this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Rated 2 out of 5 stars
First smart appliance that I have owned
SamD Posted
Extremely great buy however I do have some issues with the ice maker clumping up once corrected still a great refrigerator definitely no freezing issues adjusting temperature is awesome
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Sam. Thank you for sharing your experience with your LG Refrigerator (LRSOS2706S) model. We understand the importance of having an ice maker that works consistently, especially when the rest of your refrigerator is performing just the way you want it to.
One helpful step you can try is emptying the ice bin regularly and gently breaking up the cubes, as ice can naturally clump when it sits for long periods or when the freezer door is opened frequently. Making sure the freezer temperature is set between 0°F and 5°F can also help maintain ideal ice quality. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-dispenses-crushed-ice-when-set-to-cubed--1337887676806. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
- Rated 2 out of 5 stars
Problems with Refrig and "Total Tech"
hank Posted
The referigerator was installed on a Friday. By Friday night, the water filter area was leaking. Called Best Buy and Total Tech since I had signed up for this. Total Tech was virtually no help at all. They don't know the products and ultimately, after several calls, are having someone come out in a week. That person(s) is not a bestbuy person but rather someone they farmed this out to since they don't have any geekquad people available to help. The jury is still out but I'm not sure how I can keep a refrigerator that immediately started leaking and Total Tech has an okay pitch but the reason test is when something goes wrong. So far, something went wrong and Total Tech wasn't there to help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
- Rated 2 out of 5 stars
LG review
Terry2025 Posted
Craft ice is a joke! Ina week only 9 ice balls formed. The ice maker is insufficient in making ice. It takes over 24 hrs to refill the storage system. Not good!! Storage inside both freezer and refrigerator is minimal. I bought the wrong refrigerator .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Terry. Thank you for sharing your experience with the LG Refrigerator (LRSOS2706S) model. We understand your concern regarding the Craft Ice production and overall storage space. The Craft Ice maker is made to produce ice a bit slower than the usual ice makers, which helps create those nice, clear, spherical ice cubes. To help it work better, it’s a good idea to keep the fridge at a colder temperature and try not to open the freezer door too often, as that can mess with the freezing process. If you want to know more, check out this link: https://www.lg.com/us/support/video-tutorials/the-icemaker-is-not-making-enough-ice-CT10000021-20151808524961. If there's anything else you need, just drop us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help you find some possible solutions. ^Juvy
- Rated 2 out of 5 stars
It’s pretty
CharlesB Posted
It’s pretty and the craft ice feature is nice but there are many design flaws with this fridge. There is no door handle so the the doors slam. The inside drawers don’t have handles and the lip that you grab the drawer by is on the bottom so you have to bend down to the floor practically to open the bottom drawer. Of course there are only two drawers and they are on the bottom. The drawers cannot be opened without opening the doors to the fridge completely. Very poor design. But it’s pretty. I did buy some self adhesive drawer pulls that work well.
No, I would not recommend this to a friendThis review is from LG - 36-in Wide 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Black Stainless Steel
Brand response from LGAnswers
Posted
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Rated 2 out of 5 stars
meh
LisaA Posted
nice refrigerator but the water filter doesn't work
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, we understand you're in need of a replacement filter and are here to help! Please send us a private message with your phone, model, and serial number. Let's give your fridge a new filter and keep things fresh in your kitchen! ^Chris
- Rated 2 out of 5 stars
Does not dispense cold water- beware
SarahD Posted
This fridge looks nice, but it does not have a water reservoir for the water dispenser, only a water line. You will get about 5 seconds of cold water, then it just dispirited warm water from the regular water line.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
We apologize for the inconvenience you have experienced with our LG 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand your disappointment with the water dispenser not dispensing cold water consistently. This is certainly not the performance we aim to deliver with our products. To address this issue, we recommend checking the following: Ensure that the refrigerator is properly connected to a cold water supply. Verify that the temperature settings for the refrigerator and freezer compartments are appropriately adjusted. Make sure that the water filter is clean and not clogged. If necessary, replace the water filter according to the manufacturer's instructions. If the issue persists, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam
- Rated 2 out of 5 stars
LG
JamieC Posted
Wish there was another drawer in the fridge. Not impressed with the ice maker, does not produce that much ice and it spits it all over when trying to fill a bottle. I don’t like that you cannot see the actual temperatures.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We appreciate you sending us your feedback. Please know that your thoughts are important to us, as they will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call our Customer Service at (800) 243-0000. Thank you, Tanisha
- Rated 2 out of 5 stars
No ICE!!!!!!
RobertP Posted
Looked good but ice maker was extremely bad. In more than 48 hours it managed to make 3 cups of ice and 3 half balls of craft ice. That is it for me and LG or Samsung appliances.
No, I would not recommend this to a friendThis review is from LG - 36-in Wide 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Black Stainless Steel
Brand response from LGAnswers
Posted
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
- Rated 2 out of 5 stars
Cheap
MeganB Posted
The metal on the doors and side panels is incredibly cheap, it scratches and dents very easily. I feel like every time I walk past it there’s a new dent in the metal and I don’t have the slightest clue how it happens.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRSOS2706S) model. We regret to hear about the disappointment caused by the quality of the doors and side panels. We understand how frustrating it can be when a product doesn't meet your expectations, especially regarding durability. We want to ensure our customers receive the reliable, high-quality products they deserve. For tips and guidance, please visit this link: https://www.lg.com/us/support/help-library/rust-scratches-dents-CT10000021-1339010371137. If you would like to discuss this matter further, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and ensure your satisfaction with our products. ^Juvy
- Rated 2 out of 5 stars
Horrible fridge.
MarcC Posted
Good fridge. Salty ice no matter what I do so idk anymore
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Marc. Thanks for sharing your experience with the LG Refrigerator (LRSOS2706S) model. We’re glad to hear the fridge has been working well overall, but we understand your concern about dealing with salty-tasting ice, especially when you’ve tried different solutions with no improvement. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Salty ice may result from water supply residue, filter issues, or mineral buildup. To address this, flush the water line by dispensing 2–3 gallons after installing a new filter, then discard the first bin of ice to clear any residue.
Ensure your water filter is an official LG LT1000P or LT1000PC, as third-party filters can affect water and ice quality. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208.
If the issue persists, we can assist with a deeper cleaning or service options. Message us on social media @LGUSSupport for help. ^Juvy
- Rated 2 out of 5 stars
Mad
FrankS Posted
Ice maker quit working after 16 days, did not send anyone to repair. Told me i had to do self repair. Been waiting for part for 10 days
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hey Frank, you're previous experience with support isn't up to par with our quality standards- It would be our pleasure to assist in getting the necessary repairs done on your ice maker. So that we can, please contact us via DM on Twitter or via PM on Facebook. Our handle for these platforms is @LGUSSupport. Please include your phone number and fridge information in the message (model and serial numbers). We look forward to helping you and to the resolution of the issue in your icemaker! ^Chris
- Rated 2 out of 5 stars
Lg refrigerator
JosieK Posted
Crew had to unbox to get it in the door and forgot to leave any manuals. We don’t have any literature. Ice maker is super small. No organization for eggs etc.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Thank you for sharing your experience with your LG .Side by Side Craft Ice Refrigerator. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
- Rated 2 out of 5 stars
Choose another refrigerator
Jazzymama Posted
I’ve had 3 things break internally in this fridge in the 1st 2 years of ownership and the Wi-Fi never was able to connect
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hello,We are sorry to hear that your unit is not working properly. This feedback will be shared with our product team. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience.^Vanessa
