See more imagesLG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
- Model:
- LRFS28XBS
- SKU:
- 6532722
Highly rated by customers for:
See more imagesHighly rated by customers for:
Momofsix Posted
I like LG but this refrigerator wish I would have never bought. You can't put a gallon pitcher in there. Without lifting up the other shelf to get it in there or out. If you have kids the pitcher is full, then it's getting spilt all over the refrigerator because they have to lift up the other shelf to get it out. Or unless you take the shelf completely out, because there's not enough room to move shelves around to fit anything in there. You can't put it on the side of the door because you can't fill the picture up because you have to put in there sideways. Also would not recommend using best buys delivery. They want to charge you extra to put the door handles on and my door to this day still slams when you shut it because they did nothing. Besides, bringing in and drop it off and charge me $59. If I could take it back, I would. Lowe's will deliver it for free and we'll move your other refrigerator for free. For now on I will be buying my appliances from Lowe's.
Posted
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We appreciate the details you’ve provided about the shelf spacing and delivery setup. One helpful step is to adjust the cantilever shelves—they’re designed to be repositioned to create more vertical space for taller items like gallon pitchers. You can also use the door bins for large containers once the shelves are adjusted, which helps avoid spills. For more help, visit https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546. For the door closing issue, check that the refrigerator is leveled properly using the front leveling legs, as an uneven setup can cause the doors to slam instead of closing smoothly. You can find more guidance here: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^Juvy
MeganD Posted
The water STILL tastes like plastic. After draining gallons and gallons out. Changed the filter from the brand new one and no change… the fridge itself is great. Tons of storage and spacious.
Posted
Hi, Megan. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. It’s great to hear you’re enjoying the spacious design, and we appreciate the details about the water taste issue. One helpful step is to check the water supply line material—plastic tubing can sometimes cause a lingering taste. Replacing it with a food‑grade stainless steel braided line often resolves this. In addition, be sure to flush at least 2–3 gallons of water after installing a new LG Genuine filter to clear the reservoir and lines. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^Juvy
Agee Posted
The problems with the refrigerator started from the very beginning. The Best Buy delivery guys were the best. Professional, knowledgeable and the installation process was a breeze. When I purchased the refrigerator I was told it has a dual ice maker. It isn't, but that was the least of the problems. 2 hours after the installation, the freezer is at 0 but the refrigerator is not getting cold. I hear the compressor running, it's blowing cool air, not cold. I wait 2 more hours and it is still not cold, so I call LG customer service and end up somewhere in Asia. I can barely understand the representative and she appears to have a hard time understanding me. She says it takes 24-48 hours for the ice maker to start making ice. I knew that from reading the owner's manual and again I tell her I'm calling about the refrigerator not getting cold. She says it can take 24-48 hours for it to reach proper temperature. She suggests I take all the food out and wait 48 hours What?? Never heard of such a thing. This particular model does not tell you what the inside temperature is so I purchase a thermometer and now 8 hours after the install it is at 50 degrees. The next morning I get up and there is a fault code. IF E and the refrigerator is at 30 degrees even though I have it set at 37. The compressor is constantly running I call customer service. Same communication problem. It is Tuesday and we are leaving to go on vacation on Thursday. The representative says they will send a repairman on Friday. I explain to her that I am leaving on Thursday and I need a repairman on Wednesday. She says it's impossible. I ask to speak to a supervisor. She puts me on hold and after 10 minutes she said someone will call me back within 24 hours. No one ever called. The next day the fault code is gone and it's making ice. We go on vacation On Friday a big box from LG is delivered to the house. I have a neighbor pick it up. On Monday a repairman arrives. I tell him from my ring doorbell we are not home and was never informed anyone was coming. When we return from vacation, I open the box and it is a whole new ice maker door panel. Clearly LG is aware of this problem, why else would they just send a new replacement part before a repairman even takes a look at it. Now it's making a funny noise. I'm done. It has to go. I go to Best Buy, explain what happened and immediately I'm told to pick another model, which I do. A whirlpool. LG makes great TVs, but they do have issues with their refrigerators. LG customer service was the worse. Best Buy's service was the Best. If I had bought it somewhere else, and they wouldn't take it back, i am positive it would just be one problem after another.
Posted
Hi there, Agee. Thank you for sharing your experience with your LG refrigerator, Model LRFS28XBS. We understand your inquiry regarding the challenges you've faced with your unit, including the cooling performance and the 'IF E' error code.
Regarding the 'IF E' error code, which often indicates an issue with the refrigerator's ice maker fan due to frost buildup, we recommend performing a manual defrost. To do this, unplug the unit and remove all food and ice from the ice bin. Leave the doors open and wait at least 8 hours for the refrigerator to defrost, using towels to soak up any excess water. After 8 hours, use a dry towel to remove any remaining moisture before plugging the unit back in. It can take 24-48 hours for the refrigerator to return to normal operation.
LG Refrigerator – Error Code List: https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805
We'd like to delve deeper into your specific situation and explore possible solutions for all the concerns you've raised. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience. —Renzo
BruceC Posted
Ice and water in the door are a very poor design. Impossible to dispense water into a glass as the outlet is too close to the switch, water goes everywhere. Ice dispenser is “sloppy”. Ice goes into the glass as well as on the floor. Main drawer in the fridge goes the entire width so you must open both doors to use it. The door on the ice maker side won’t stay open and will close into you knocking whatever you are holding almost out of your hands. Overall the machine works fine. Very disappointed in the functionality though.
Posted
Hi, Bruce. Thank you for reaching out about your LG Refrigerator (LRFS28XBS) model. We understand how important ease of use and functionality are in everyday kitchen routines. One helpful step to improve water dispensing is to angle the glass slightly and place it closer to the outlet before pressing the switch, which can reduce splashing. For the ice dispenser, running the Ice Plus feature can help produce more uniform cubes, making dispensing smoother. You can find more guidance on dispenser use and drawer operation here: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help directly. ^Juvy
JonF Posted
The overall function of the refrigerator is good, but the ice machine constantly jams (ice gets stuck and you have to manually empty the ice machine). Also, Best Buy used a third party vendor for delivery and installation of the refridgerator. During installation, my hard wood floors were scratched. After repeated efforts, I have been unsuccessful in receiving reimbursement for the claim for damages. I have reported this issue to Best Buy on at least 5 occasions, and they will not help. This is very frustrating.
Posted
Hi, Jon. Thank you for reaching out about your LG Refrigerator (LRFS28XBS) model. We understand the importance of having an ice maker that works smoothly and a delivery experience that protects your home.
One step you can try for the ice‑jamming issue is removing the ice bin, emptying any clumped ice, and letting the bin dry completely before reinstalling it. This helps prevent pieces from sticking together and blocking the dispenser. For more guidance, visit https://www.youtube.com/watch?v=OoEaGguBfew. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Robert Posted
I'm very happy with my purchase of the LG - 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water. HOWEVER, I am VERY disappointed with the installation! I was told at the time of purchase that it came with full installation. When it arrived, the technicians set it up, but were inadequately prepared to attach the water supply for the ice and water dispenser. First, the hose they brought was too short to connect to the water pipe in my basement - which, in actuality, was only about 4 feet away through a hole in the floor. Second, they tried to splice the new hose into an old connection hose that hadn't been used in 10 years. Not surprisingly, it didn't work. They told me I would need to call in a plumber to do the hook up. This was NOT the "full installation" I was promised! I don't believe I should be responsible to hire a plumber, at my own expense! I should have been told AT THE TIME OF PURCHASE that a plumber (and subsequent expense) would be MY responsibility. I tried calling Best Buy Customer Service, and was told that they would NOT be sending someone to complete the installation, and that I should call a plumber. I responded with the above comments, and they said they would talk to a manager who would get back to me at a later time. THEY DID NOT. I believe the promise of "full installation" is fraudulent. As soon as I am able, I'm going to go to the place of purchase to register an official complaint and see if they're willing to rectify the problem. I am not hopeful.
Posted
Hi there, Robert. Thank you for sharing your experience with us regarding your LG - 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel. We understand your inquiry and we understand the concerns you have regarding the installation process and the water line connection for your new appliance. We are pleased to hear that you are happy with the refrigerator's performance and features, as providing high-quality products is our priority. We understand that a complete and professional setup is a vital part of your experience, especially when it comes to enjoying the convenience of the external ice and water dispenser. We appreciate you bringing this matter to our attention, as it helps us understand the challenges our customers may face during the delivery and installation phase. We are committed to assisting you and would like to look into the details of your experience to ensure that your concerns are addressed properly. We want to make sure your refrigerator is fully operational so you can fully enjoy the benefits of your purchase and the intelligence of your new smart appliance.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-stainless-steel/JJ8VPZR6YW
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
MichaelR Posted
Refrigerator arrived with dented door and the freezer door drew was striped and would not tighten up. They ordered new handle and door. Took two weeks for them to come out and install it. When there customer service called about my appointment they kept telling me they were coming out to install a water kit. I told them they were not installing a water kit and ended over two weeks of phone calls from them and not understanding what they were suppose to do the first technician came out and cancelled because he was there to install a water kit finally they got the write person to do the job. Also the delv guys left a mess outside my house when it was delv. I would recommend the refrigerator but don’t buy thru Best Buy
Posted
Hi, Michael. Thank you for sharing your experience with your LG Refrigerator (LRFS28XBS) model. We understand the importance of having your refrigerator delivered and serviced correctly—especially when replacement parts and appointments are involved.
For the freezer drawer issue you mentioned, one helpful step is to check that the drawer rails are fully seated and aligned after installation. If a rail is slightly off‑track, the drawer can feel loose or fail to tighten properly. You can also explore additional setup and maintenance guidance here: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you’d like us to review your unit or assist further, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Binnsboy Posted
Bad ice maker. The ice machine cavatates and you have to remove it to break up the ice. Im disabled and this was too much for me.
Posted
Hi, there. Thank you for reaching out. We understand the importance of having your LG Refrigerator (LRFS28XBS) model ice maker work smoothly. One helpful step you can try is checking the freezer temperature setting. If the compartment is set too low, ice can fuse and cause the ice maker to cavitate or jam. Adjusting the freezer to around 0°F and giving the ice bin a few hours to cycle can help reduce clumping. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-dispenses-crushed-ice-when-set-to-cubed--1337887676806. We’d like to take a closer look at your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist further. ^Juvy
BrandonD Posted
Terrible experience. My brand-new refrigerator from Best Buy arrived with a dent, and the delivery team said customer service would make it right. I was told I’d receive a $150 gift card as compensation — but weeks later, nothing. I’ve called several times, and all I get are excuses and no follow-up. It’s ridiculous that I have to chase down a company this big just to get what they promised. Between the damaged product and the lack of accountability, I’m completely done with Best Buy for appliances.
Posted
Hi, Brandon. Thanks a bunch for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We totally get how crucial it is for your new appliance to arrive just right, and we really appreciate you taking the time to fill us in on what happened. Just a heads up, it might be good to keep following up on that gift card compensation promised by Best Buy customer service at 888-237-8289. While the retailer takes care of compensation and delivery stuff, we’re more than happy to help out with any product-related questions. If you run into any performance issues or need a hand setting up your fridge, you can check out https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1 for manuals, troubleshooting tips, and warranty info.
And hey, if you’d like us to dive deeper or lend a hand, just send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
BosBruinsFan37 Posted
Bought this fridge in June 2023 along with a 5 year Geek squad warranty. In June 2024 my ice maker stopped working and was getting IF E erorrs on the display. Geek squad came out and determined the cooling fan needed to be replaced. They came back out a week later to fix. Then in Late September my fridge stopped cooling (52 degrees) and tons of food spoilage. Sears had to come out for 3 attempts at repairs. In the end they believed they needed to replace the compressor fan however the first part they ordered didn’t work as expected. The second time they came out they said they were going to order a few different parts and the appt wasn’t for another 3 weeks. Come to find out they never ordered the parts. I called Best Buy and after some research and investigation they provided the best customer service and approved an exchange. So while I will never buy an LG fridge again, I highly recommend the the geek squad protection plans as it covers food spoilage and repair costs and depending on the circumstance, an exchange. Also a big shout out to Best Buy customer service for providing an excellent customer experience. It is because of their service I keep buying from Best Buy.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Black Stainless Steel
Posted
Hi, there. Thank you for taking the time to share your experience with us. We truly understand your concern about dealing with ongoing issues with your LG Refrigerator (LRFS28XBD) model. We strive to provide top-notch products and exceptional services to ensure a smooth experience. We’re happy to hear that Best Buy and Geek Squad were able to provide the support and service you needed for your warranty. It's great to know that they were able to assist with an exchange, but we sincerely regret that your experience with the fridge was not up to the standard you should expect from LG.
We are constantly working to improve our products and services, and your feedback is invaluable. If you ever reconsider purchasing another LG appliance in the future, we’d be happy to provide support to ensure a better experience. Please don’t hesitate to reach out to us on social media @LGUSSupport if you have any future questions or concerns about LG products.
We appreciate your patience throughout this process and are grateful that Best Buy provided such excellent service. ^Juvy
It has been less than a month and ice machine is broken.
Posted
Hi, Ricardo. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand how important it is to have the ice maker working properly, and we appreciate you letting us know about the issue so soon after purchase.
For this model, one helpful step is to reset the ice maker. You can do this by turning the ice maker off using the control panel, waiting about 30 seconds, and then turning it back on. Also, check that the water supply line is fully connected and the valve is open, as restricted water flow can prevent ice production. You can review more guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If the ice maker continues to malfunction after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
JonathanK Posted
The ice machine sucks. Produces minimal ice. Then the ice melts and gets stuck. Another problem recently a part on the door fell off. No clue where it came off from but now one of the doors dont seal when shut. This wasnt cheap and im super disallointed.
Posted
Hi, there. Thank you for taking the time to share your disappointment with the LG Refrigerator (LRFS28XBS) model. We understand that a reliable ice machine and proper door sealing are essential refrigerator features. Unfortunately, we have not met your expectations in these areas. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. We would like to help you resolve this promptly. Please visit the following links: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice-CT10000021-1338395755982 and https://www.lg.com/us/support/help-library/doors-do-not-seal-french-door-CT10000021-1338493935163#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
TroyC Posted
Very loud slamming doors , ice maker stops up all the time and not much storage do not buy this product and Best Buy only gives you 15 days to return product terrible company
Posted
Hello there, TroyC. Thank you for sharing your experience with us. We understand your inquiry regarding the door noises and ice maker issues on your LG LRFS28XBS refrigerator. Some noises like door closing sounds and ice dropping are part of normal operation, but if the noise is louder than usual, please try these steps:
Ensure the refrigerator is level and the doors are properly aligned to reduce slamming noises.
Check the ice maker for any obstructions or ice buildup that may cause clogging.
If the ice maker is not connected to water, switch its power to OFF to prevent loud operation.
For more details, please visit our support pages on common refrigerator noises and ice maker troubleshooting:
(LG Refrigerator - Common Noises From an LG Refrigerator - https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479
LG Refrigerator - Troubleshooting Ice Maker Noises On My LG Refrigerator - https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-noises-on-my-lg-refrigerator--20151808541249
If you need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience. —Renzo
Thebrewer Posted
Be aware that this model does not come with a bottom ice maker. Very deceiving product description. Even the sales guy thought it had two ice makers
Posted
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern when a product doesn’t match expectations, especially when it comes to features like ice makers. For clarity, it’s important to verify product specifications before purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. Your feedback about the product description is invaluable and helps us improve how we present information.
If you’re still looking for a refrigerator with a bottom ice maker or have any other questions, we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find the right solution. We appreciate your understanding. ^Juvy
JacquieO Posted
I had to replwce and old Samsung refrigerator with a water/ife dispenser. I choose this one for manuy reasons but the only issue was a HUGE issue for our family. The water taste horriable, like chlorine. I tried trouboe shooting it on my own which didnt work. Best Buy did swap it for another and i had the same peoblem. I retuend the second one and went with a GE no water issues.
Posted
Hello there, JacquieO. Thank you for sharing your experience with us. We understand that you've encountered an issue with the water taste from your LG French Door Smart Refrigerator (LRFS28XBS). Your feedback is important, and we'd like to assist you further.
We understand your inquiry regarding the water quality. It's recommended to flush several gallons of water through the dispenser after initial installation or filter replacement to clear any trapped air or carbon particles, which can sometimes affect taste.
https://www.bestbuy.com/site/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6532722.p?skuId=6532722
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
TrevorH Posted
The ice maker must not be sealing off because everything in the refrigerator compartment is freezing. We have changed the temperature set point as high as we can on refrigerator and stuff is still freezing. It’s the only thing that makes sense, LG support hasn’t been much help. Not sure what else to do
Posted
Hi, Trevor. Thanks for sharing your experience with your LG refrigerator. It’s important that your appliance maintains the right temperature settings, and we understand how unexpected freezing in the refrigerator compartment can be disruptive. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com and our team will be happy to take a closer look. -MC
SusanH Posted
I bought this out of box. Never again. I could get it delivered faster but it would take two days, one to deliver, one to hook up or I could wait longer to get it all in one day. It's a refrigerator, it had to be done all in one day. The wrong handles were sent, it's taken me an additional almost 4 weeks after delivery to get that rectified. I've been given misinformation nearly every time I called. It's been an extremely frustrating process.
Posted
Hi, Susan. Thank you for taking the time to share your feedback on the LG Refrigerator (LRFS28XBS) model. We're sorry to hear about the problems you faced with your recent purchase. Our goal is to give great service and ensure a smooth experience. We are working on fixing the issues you mentioned and are dedicated to resolving your concerns quickly and correctly. We appreciate your patience while we work on this process. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
RippedOff Posted
Was charged for delivery even though salesman promised free delivery. Also, delivery people wouldn't place old frig by the road for garbage pickup without charging $60.
Posted
Hello there. Thank you for sharing your experience with us regarding the delivery charges for your LG 27.7 Cu. Ft. French Door Smart Refrigerator, model LRFS28XBS. We understand your inquiry about the discrepancy in delivery costs. Delivery and haul-away charges are handled by the retailer, in this case, Best Buy.
https://www.bestbuy.com/site/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6532722.p?skuId=6532722
We'd like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Ater Posted
I love how this fridge works but the material on the doors is so soft that it dents very easily.
Posted
Hello there, Ater. We understand your inquiry about the LG refrigerator, model LRFS28XBS. We understand that the material on the doors dents easily. For further assistance and to explore possible solutions for any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZR6YW
We appreciate your patience. —Renzo
DenaS Posted
You cannot adjust the shelves to accommodate a tall bottle. Tall bottles can only fit in 1 shelf in the door. Not very happy about this. Also do not like the fact that I have to open both doors to pull out drawer, the alarm bells dings all the time and drives you nuts.
Posted
Hi, DenaS. Thank you for taking the time to review the LG Refrigerator (LRFS28XBS) model. We appreciate your feedback and apologize for any frustration or inconvenience you have experienced with the usability of the refrigerator. We understand how important it is to have a refrigerator that meets your needs and provides convenient storage options. Regarding the design of the refrigerator doors and drawers as well as the shelves to accommodate a tall bottle, we apologize if it caused any inconvenience for you. We appreciate your feedback on this matter and will take it into consideration for future design enhancements. To obtain more detail on your LG product, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy