- Rated 1 out of 5 stars
Not good
ChristopherS Posted
TV screen had white pixelated dots had to return. Not happy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hello there, Christopher. Thank you for sharing your experience with the 43UT7000PUA TV. We understand the issue with white pixelated dots on the screen that led to your return. This is understandably concerning, especially when expecting a new product to perform flawlessly. You may access this link related to your concern:
https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306
If you haven't done so already, we recommend reaching out to our customer support team for assistance in finding a replacement or exploring options for a different model that better meets your needs. You may contact Best Buy's Customer service 1 (888) 237-8289.
We appreciate your feedback and understanding!
—Avril
- Rated 1 out of 5 stars
Nice picture, awful user experience.
Frank Posted
The only good thing about this TV is the picture. The user interface seems to be designed to upsell the viewer on anything it can. There is no simple push-of-a-button way to simply select an HDMI input. It can be set to display what's on the nost recently selected input but if you change to something else in the eman time, you're in for selecting from a bunch of menus to get choose another input. It's also necessary to agree to the full scope data collection of the ste, which includes your what you're watching, when you watched it, your voice inputs, etc. Also specifically stated is that they can share that data (audio included) to whomever they choose. While the picture is nice, the interface is dismal. LG should be embarassed by that and their requirement for complete agreement with their data scarfing scheme before the interface becomes functional. I can't imagine how this UX made it into production. The system information gives a software release number but it seems like it wasn't released at all, it escaped.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hello there, Frank. Thank you for sharing your thoughts on the LG 43UT7000PUA TV. We understand how important a seamless user experience is when it comes to enjoying your entertainment setup. While this model offers a stunning picture with advanced features such as HDR10 and the α5 AI Processor Gen7, we recognize your concerns about the user interface and data requirements.
For easier navigation of inputs, the webOS platform does allow customization of quick access options. You can try setting up "Quick Settings" by pressing and holding the 'Settings' button on your remote, which allows for faster access to HDMI inputs and other frequently used functions. Regarding data collection, while agreeing to the terms is required to fully utilize the smart features, you may explore offline usage options if you prefer.
We value your feedback as it helps us enhance future designs. If you need additional guidance or support, feel free to contact us directly on social media at @LGUSSupport, and our team would be happy to assist you further.
https://www.bestbuy.com/site/lg-43-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593577.p?skuId=6593577
Thank you for giving us the opportunity to improve.
—Renzo
- Rated 1 out of 5 stars
Customer
Alex Posted
Don't buy an LG TV, despite the good picture, the operating system is designed in such a way that you won't be able to watch your favorite show or movie at the time you have it. Especially when LG prompts you to update the system or application. Instead of a good evening, you will have problems with the settings, which are very inconvenient on the TV due to the lack of a keyboard. Additionally, you cannot refuse the update because the TV simply stops working until you allow the update.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Alex. Thank you for taking the time to share your experience with your LG TV (43UT7000PUA) model. We understand the importance of having a TV that lets you enjoy your shows without interruptions. One helpful step you can try is turning on Auto‑Update for apps and webOS in the settings menu. This allows the TV to install updates in the background when it’s not in use, which can help prevent prompts from appearing when you’re ready to watch something. You can also connect a Bluetooth keyboard to make entering text much easier when navigating apps or settings. You can explore more support information for your model here: https://www.lg.com/us/support/product/lg-43UT7000PUA. To allow our team to take a closer look and assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
- Rated 1 out of 5 stars
Terrible Remote control
KATERINAMRSP Posted
The remote control for this TV most of the time is not working. I keep pressing the same button and turning it left and right and up and down many times in front of the TV until it catches up. Very tiresome. Piece of junk if you compare it with Roku or Google or other TV remotes. The TV is very complicated as to set up and go through the different settings. My 12 years old other LG 55" TV was very easy to use and the remote was working beautifully. LG cheapens its products; I will never buy an LG product in the future.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Katerina. Thank you for taking the time to share your experience with the LG TV (43UT7000PUA) model. We appreciate your honest feedback and truly value the opportunity to support your setup.
To resolve remote response issues, ensure there are no obstructions between the remote and the TV’s sensor. Replace batteries with fresh ones to enhance signal strength. For Magic Remotes, re-pair by holding the “Guide” and “Return” buttons for 5 seconds.
If settings navigation is difficult, access the Quick Settings menu by pressing the gear icon. You can also control your TV using the LG ThinQ app on your smartphone. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809.
For further support, message us on social media @LGUSSupport. ^Juvy
- Rated 1 out of 5 stars
Just no
JORDAN Posted
By far the worst tv ive ever bought, 85% of the time it shows a grey screen and im constantly having to unplug it and hold the power button just to get to the main menu and its always so delayed dont waste your money you can find a better tv brand for the same price
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Wouldnt turn on!
Rtr143 Posted
1. Screwing on the legs are weird. Screws were tight but still loose and wobbly! Had to unscrew and screw it several times and it never seem to get stable. 2. The power cable was too tight to plug on the back of the tv! Cant tell if its plugged in correctly or not. This is probably the worst part of setting this up! 3. The tv wont turn on! Tried the button underneath, tried the remote, tried plugging in different outlets - DEAD. Put it back in the box and returning it tomorrow.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with multiple issues during the setup of your LG TV (43UT7000PUA) model. We strive to provide high-quality products and exceptional services to ensure a smooth and seamless viewing experience. For the wobbly legs, we recommend trying the steps again but ensuring the screws are aligned correctly with the threading before tightening them completely. As for the power cable, please check if the connection is secure, and the cable is fully inserted into the port.
For the TV not turning on, it could be related to the power supply or settings. For help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. We totally understand if you’re opting for a return, but if you decide to give it another go, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you with further troubleshooting. ^Juvy
- Rated 1 out of 5 stars
needlessly difficult, complicated setup
Alan Posted
ridiculous that they made the setup so difficult and complicated, given how easy and simple the process is. The legs are held on only by a single short screw, and it's the customer's responsibility to make sure it's screwed in "straight" so that it's secure. The power cable is difficult to get inserted, so much so that I had to put so much force on it that I was afraid I was going to break it. The instructions given for assembly were ridiculously complicated (and didn't contain any WRITTEN instructions, just pictures!) as it combined instructions for all the different size versions of the TV (and the different sizes have different setups) into one set of instructions. Even the battery packaging for the controller was needlessly tight with essentially no room to even get scissors in there to try to cut the packaging open. Really horrendous setup, I'm still in shock how bad it was, I would've expected much better from LG. I'm hoping the picture quality itself is good though, will update the review after I actually get to use the TV
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Alan. We appreciate you taking the time to share your experience with the setup of your LG TV (43UT7000PUA) model. We understand how important it is to have a smooth and straightforward installation process. For securing the TV legs, we recommend ensuring the screws are fully tightened while keeping the stand aligned. If the power cable feels tight, try inserting it at a slight angle and applying even pressure. We also appreciate your feedback regarding the instructions and will share it with our team for future improvements. If you have any questions or need further assistance, please send us a private message on social media @LGUSSupport. We’re here to help. ^Juvy
- Rated 1 out of 5 stars
Bad Best Buy review
UnhappyInWyoming Posted
This has nothing to do with the quality of the LG tv. This is about Best Buy. Ordered the tv on January 3rd. They said it would be delivered on January 4th. No show. For two weeks they lied to us, telling us FedEx lost it. FedEx had never been given the tv to deliver. I had to wait two weeks for their next "deliver by" date to get a refund. The tv never came. I got ahold of someone through Twitter who finally told me the truth (thank you!) and gave me a refund. I don't know what has happened to Best Buy, they used to be so reliable, but this is the second time I've had a problem like this. Had to drive 2 hours over 2 icy mountain passes to get my tv from a different store. I realize in light of the problems we are experiencing today this is absolutely nothing, but I just wanted to share so others weren't sitting around waiting and being lied to by customer service reps.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for taking the time to share your experience with the ordering process for the LG TV (43UT7000PUA) model. While your concern doesn’t pertain to the quality of the TV itself, we completely understand having been to encounter delays and miscommunication during the delivery process. We strive to provide exceptional services and ensure a smooth and seamless experience.
For future purchases, we recommend confirming the order's status and delivery details directly with the retailer to minimize inconvenience. If you encounter any issues with your LG TV, please feel free to reach out to us via private message on social media @LGUSSupport. We’re here to assist with any concerns.
We appreciate your patience and hope the TV serves you well. ^Juvy
- Rated 1 out of 5 stars
Disappointed
Jack Posted
Very disappointed. Terrible user interface. Slow response to remote commands. Very poor viewing angle. Worst TV ever purchased. Big mistake.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Jack. Thank you for reaching out. We understand the importance of having your LG TV (43UT7000PUA) model deliver a smooth, responsive viewing experience, and we appreciate you sharing what you’ve noticed with the interface, remote responsiveness, and viewing angles.
One helpful step you can try is enabling Quick Start+ in the TV’s settings. This feature can improve responsiveness when navigating menus and using the remote. You can find it by going to Settings → General → Devices → TV Management → Quick Start+. You may also find the model’s support page useful: https://www.lg.com/us/support/product/lg-43UT7000PUA.AUS. We’d be glad to take a closer look at your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
- Rated 1 out of 5 stars
Remote too complicated
KatheleenT Posted
I thought i would just plug the tv in and hook up my roku. NOT. And trying to use the remote is awful. I can't even get to "factory" so i can start over. Hate i got this tv. Finally, just unplugged it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Kathleen. Thanks for sharing your feedback with us. We understand your concern about a new TV that doesn’t set up as expected. For your LG TV (43UT7000PUA) model, try performing a soft reset by unplugging the TV for 30 seconds, then holding the power button for 10 seconds before plugging it back in. This can help with any initial setup issues. Regarding the remote, re-pairing it with the TV by holding the "Settings" button for 5 seconds can help improve responsiveness. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809. If you continue to experience difficulties, please send us a private message on social media @LGUSSupport, and we’d be happy to assist further. ^Juvy
- Rated 1 out of 5 stars
Was great...for about a month
TraciG Posted
Loved this TV at first, but after a month and a half, it disconnects from WiFi constantly. Can't even make it through a movie without it happening multiple times. I have to turn off WiFi and turn it back on every time to fix it temporarily. Only long-term solutions I've seen online are configuring your router to stop band steering between WiFi frequencies or getting a firestick. Haven't tried either yet, but will have to figure something out because this issue makes the TV so annoying and unreliable.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Traci. Thanks for sharing your feedback with us. We understand your concern about your LG TV (43UT7000PUA) model that keeps disconnecting from Wi-Fi—especially when it interrupts a good movie night. We strive to provide high-quality products that exceed our customer's needs and expectations.
Frequent Wi-Fi drops can be caused by interference or how the router handles 2.4GHz vs 5GHz bands, as you mentioned. Band steering can confuse devices, and LG TVs sometimes connect more reliably when assigned to a single frequency. If you’re comfortable doing so, try temporarily disabling band steering or creating separate SSIDs for 2.4GHz and 5GHz to see which your TV prefers.
Also, make sure your TV’s firmware is up to date by going to Settings > Support > Software Update > Check for updates. Outdated software can sometimes affect network stability. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
If you're still having trouble, reach out to us directly on social media at @LGUSSupport and include your model number and what you’ve tried—we’ll walk through more steps and help get this sorted so you can enjoy your TV again without the disconnects. We’re here to help. ^Juvy
- Rated 1 out of 5 stars
Damaged out of the box
Rsmith6 Posted
Unfortunately, I am unable to rate the television, as the LED screen was shattered the first time I powered it up. As instructed on the best buy website, I immediately returned it to the store on 71st street in Tulsa where it was purchased a few hours earlier. I was told the damage was my fault and was due to the way i removed the tv from the box, which is remarkable for the fact that the employee confronting me was not present when i opened the box, and because he was wrong about what he said I did. Never again Best Buy. Terrible and shame on you. Worst possible experience
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for sharing your experience with us. We understand that the LG TV (43UT7000PUA) model arrived with a shattered screen. We strive to provide exceptional services and ensure a smooth experience.
To further assist you, please send us a private message on social media @LGUSSupport, and our team will be happy to help address the situation. We want to make sure you get the support you deserve and explore possible solutions. We appreciate your patience in this matter. ^Juvy
- Rated 1 out of 5 stars
HDMI shortage for all my uses.
LouiseS Posted
Purchased for streaming. Found out after purchase that one of the 3 HDMI ports was for eARC. Leaving only 2 HDMI ports. Cable takes up another. Leaving only one port for ROKU box or my BluRay player. Guess this I why it was so cheap. Beware you need more HDMI ports if you have Games and Other devices. Not the best solution for me!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Louise. Thank you for sharing your feedback about the LG TV (43UT7000PUA) model. We understand how important it is to have enough HDMI ports for all of your devices, especially when you’re using the TV for streaming, gaming, and other entertainment. We strive to provide top-notch products and excellent services to ensure a smooth and seamless experience. For users who have a lot of connected devices, a solution could be using an HDMI switch or receiver, which allows you to connect multiple devices to a single HDMI port and switch between them easily.
If you’re looking for a TV with more HDMI ports for simultaneous device connections, we can help you explore other LG models that might better fit your needs.
Please feel free to send us a private message on social media @LGUSSupport, and we'd be happy to assist you in finding the best solution for your setup or discuss other options available. ^Juvy
- Rated 1 out of 5 stars
Poor customer service for a damaged product.
DisappointedService Posted
TV arrived but upon unboxing, the screen would not turn on even though it had sound. LG service said it was likely damaged in shipment even though there was no visible issue with the box. Best Buy call center said they could not do anything and I had to return it to a store. The store said since it was purchased online, they could not accept an exchange (really?!). Very frustrating.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi there. Thank you for sharing your experience with us. We understand that the 43UT7000PUA didn't meet your expectations, and we genuinely appreciate your feedback. We understand your situation and would like to assist you further. Since the TV arrived with an issue, we recommend checking a few things before moving forward. Sometimes, the TV may appear to have sound but not display a picture due to a temporary software glitch. Try performing a soft reset by unplugging the TV for a few minutes, then plugging it back in.
https://www.bestbuy.com/site/lg-43-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593577.p?skuId=6593577
In addition, we recommend reaching out to Best Buy's customer service to explore your options regarding the return or exchange process, as they may have additional solutions. If you'd like further assistance, please send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to explore possible solutions. We appreciate your patience.
—Renzo
- Rated 1 out of 5 stars
Worst Store ever
KizitoA Posted
San Rafael is the worst Best Buy store. They gave me a damaged tv and the manager and staff were reluctant to test the tv for me. When they finally agreed, we discovered that the tv was damaged
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Kizito. Thanks for sharing your experience with the 43UT7000PUA. While we don’t oversee retail operations, we’re here to support you with your LG product and ensure you have the information you need moving forward.
If your TV arrived with physical damage, LG recommends contacting the retailer immediately to initiate a damage-out-of-box claim. You can review LG’s guidelines for this scenario on the Cracked or Damaged Screen Warranty page. Be sure to retain any photos of the damage and packaging, as these can help expedite the process.
We’d be happy to assist you further and explore next steps. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help directly.
—Charles
- Rated 1 out of 5 stars
Don't like this Tv
ArleneB Posted
I am a senior citizen and i think this tv is too confusing i just want to watch tv not program this. no instructions wish i never got it but my old onewent out. D
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hello there, ArleneB. Thank you for sharing your experience with us regarding your 43UT7000PUA TV. We understand that the new features can be a lot to take in, and we'd be more than happy to help you navigate through the settings. Please send us a private message on Social Media @LGUSSupport so we can provide some simple tips to make your TV experience enjoyable.
https://www.bestbuy.com/site/lg-43-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593577.p?skuId=6593577
We appreciate your patience. —Renzo
- Rated 1 out of 5 stars
Didn’t tell us about advertised sale
ElizabethG Posted
They did not tell us about the Samsung sale if you buy an 85 inch you get a 40 inch even though we specifically asked. So we bought another 45 inch and did not buy the 85 inch. They lost a sale on a bigger tv.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Elizabeth. Thank you for sharing your feedback with us. We understand your concern about the miss out on a promotion, especially when you were actively seeking the information. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. While we cannot speak to the specifics of other brands or their promotions, we always want to make sure that you're getting the best possible deal with LG. If you’re interested in exploring additional options or promotions on LG TVs, please feel free to reach out to us via private message on social media @LGUSSupport, and we’ll be happy to assist you with current offers or help you find the right model for your needs.
We appreciate your feedback and hope to help you find the perfect TV in the future. ^Juvy
- Rated 1 out of 5 stars
Poor Quality
MaryM Posted
Terrible picture and not user friendly. We returned it within a week
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Mary. We appreciate your feedback on the LG TV (43UT7000PUA) model. This unit are designed to provide high-quality picture and an intuitive user experience, but we understand that it didn’t meet your expectations. For future reference, adjusting the picture mode settings (such as Standard, Cinema, or Vivid) and enabling AI Picture Pro can help enhance clarity and color accuracy. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you ever need assistance with an LG product in the future, please reach out to us on social media @LGUSSupport. We're always here to help! ^Juvy
- Rated 1 out of 5 stars
Tv is to way complicated to operate
Pionnertv Posted
Tv nice picture, but is to complicate to operate vs Fire, Roku, google tv,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi there. Thank you for sharing your experience with us. We understand your inquiry about the operation of your LG 43UT7000PUA TV. The TV features webOS, which may feel different compared to other platforms like Fire TV, Roku, or Google TV. We’d be happy to guide you through the settings and features to make it easier to use.
https://www.bestbuy.com/site/lg-43-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593577.p?skuId=6593577
Please send us a private message on Social Media @LGUSSupport and our team will be glad to assist you further. We appreciate your patience. —Renzo
