See more imagesLG - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
- Model:
- OLED48C5PUA
- SKU:
- 6621817
Highly rated by customers for:
See more imagesHighly rated by customers for:
ElizabethL Posted
terrible customer service, delayed delivery and missing items
Posted
Hi, Elizabeth. Thank you for sharing your feedback with your LG TV (OLED48C5PUA) model. We understand your experience with the delivery delays and missing items. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
If you need more help, feel free to drop us a private message on social media @LGUSSupport. We're always here and happy to explore options with you. Take care! ^Juvy
TomeC Posted
The TV screen already has a white line down the right side LG took a week to find a repair person, he says it needs a new screen but the TV needs to go to his shop, 60+ miles away LG should just ship me a new TV Not Best Buy’s issue but they sold me the TV so now I’m dealing with it less than 30 fays from purchase.
Posted
Hi, Tome. Thank you for sharing your experience with the LG TV (OLED48C5PUA) model. We understand how important it is for your new TV to deliver a flawless viewing experience, especially so soon after purchase. A white line on the screen typically indicates a panel issue, and replacement is often the recommended solution. While repairs may require transport to an authorized service center, we want to make sure this process is as smooth as possible for you. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463. If you'd like us to look into your case further or explore alternative options, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help make things right. ^Juvy
user643711 Posted
Very user UNfriendly... Difficult to set up with no guidance from retailer....should not have purchased, such a complicated item..
Posted
Hi, there. Thank you for sharing your experience with your LG TV (OLED48C5PUA) model. We understand the importance of having a TV that feels intuitive and easy to set up—especially when you’re excited to start enjoying it right away.
To help simplify things, one step you can try is using the Home Dashboard on the TV. Press the Settings button on your remote, select All Settings > General > Devices > TV Management, and you’ll find guided options that walk you through connections, inputs, and personalization. This can make the initial setup feel much more manageable. You can also explore our support page for your model here: https://www.lg.com/us/support/product/lg-OLED48C5PUA.AUS. We’d be glad to assist you further and help make the experience smoother. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy