LG 5.1.1 Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra Black S70TR

89% would recommend to a friend

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Rated 1 out of 5 stars
Worst O.B. Buying experience ever for LG Soundbar
Moditpc Posted 1 year ago
To be honest this was the worst experience I ever had buying an open box item suppedly in "excellent" like new condition. This was the only semi local store with it In stock, excellent condition OB, so I drove to Boca Raton after work, 1st time thinking they were open until 9pm like my Coral Springs store found out they were closed at 8pm I got there at 8:30pm so I came the next day at 7:30pm. 1st they couldn't find it and said the online stock was wrong l, then another employee found it but this was loose parts and they didn't know if the sub and rear speakers were the correct ones. Mind you an item listed as top tier Excellent is sopossed to be in original packaging with all parts, no scratches, like new condition. So this was no box, with questionable accessories l, sub and rear. I asked for them to reprice to their lowest o.b. prices and they said they couldn't and no managers were available and that the system wouldn't let them bla bla, they somehow took 10 bucks off but still listed as excellent condition. I gave in because they were closing and I was tired and just wanted to get it over with. So then when I got to my car I turned on my interior lights, start looking at it the Soundbar & speakers outer shell in a more peaceful environment. I immediately started noticing so many scratches gouges so then took out my phones camera to record what I had missed noticing inside the store. I had seen some scratches but somehow missed most while trying to hurry and pay. I then started looking at the part numbers of the rear speakers and the subwoofer to compar it to the soundbar, I noticed that the manufacturer's (mfgd) dates were off by a whole year. So I started thinking like hmm this is not the right ones turned out to be last year's models lineup rear speakers. I made sure to record everything just in case, tested when I got home to find out that yes soundbar is not compatible with the rear speakers knor the subwoofer. Urgg I was very upset obviously so I went back to Boca Raton location to return it the next day. Luckily I was able to find the highest model LG soundbar system the S95 locally in Tamarac, from a fellow veteran, brand new in the box on OfferUp app for a price I could afford ($600 regular price over $1500) To sum it up I was very surprised that no manager came up to me to apologize, ask what's wrong, offer another item, discoun, anything or to give an explanation to try to save a customer from a bad experience. I don't know how I the world an item in such terrible condition could slip by employee or a manager to be "considered" to be sold, resold in "open box excellent condition" I the Prestigious Boca Raton Best buy Location? So here I am writing this experience in the reviews several weeks later. I wasn't going to but It was so bad that I did. Hopefully it helps others. Sorry for being too low of a review write up.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (4)
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, there. Thank you for sharing such a detailed account of your experience with us. We understand your concern about your LG Soundbar (S70TR) model not meeting your expectations and that the shopping experience itself did not provide the level of service you deserve. We're all about providing quality products and great service to make sure everything goes smoothly for you.

It might be a good idea to check out the specific parts and accessories that came with your soundbar to see if they fit your unit. Also, feel free to reach out to Best Buy customer service at 888-237-8289 to chat about your concerns, get some help, and explore possible solutions. If you're still running into issues, just let us know, and we’ll be happy to help with a return or find the perfect replacement for you.

Don’t hesitate to send us a private message on social media @LGUSSupport. We're here to help, and we’ll make sure you’re well taken care of. We really appreciate your feedback and will use it to make our processes even better. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
No app support anymore, Please avoid and buy dif
DeeBoy Posted 7 months ago
Its a subpar soundbar. There is no app that supports it anymore to calibrate it. Wowcast doesnt work with it even with an adapter. Just an overpriced piece of junk that is impossible to put back in the box to return…. I am using it on my LG C4 EVO 77” as well..
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (3)
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Brand response from LG Digital Customer Care
Posted 7 months ago
Hi, there. Thank you for sharing your experience with the LG Soundbar (S70TR) model and your LG C4 EVO 77. We appreciate your feedback and understand how important seamless setup and calibration are when investing in premium home entertainment. The LG Sound Bar app is unsupported for this model, but you can customize sound via your TV's audio settings or the soundbar's remote. For best performance, check the LG Soundbar Support page for firmware updates and setup guides specific to your unit. For WOWCAST compatibility, ensure you have the correct adapter (WOWCAST W3) and that HDMI ARC/eARC settings are correctly configured on both devices. For more help, visit https://www.lg.com/us/support/help-library/lg-soundbar-how-to-connect-to-thinq-and-update-soundbar-software--1428604854142. If you'd like help walking through these steps or exploring additional setup options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to support your experience. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Lg junk
DavidC Posted 2 months ago
This thing is week for the money I would thing it be better
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 2 months ago
Hi, David. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of getting strong performance from a soundbar.

One helpful step you can try is adjusting the Sound Mode to Cinema or AI Sound Pro, as these modes enhance clarity and bass response. You can also confirm that eARC/ARC is enabled on your TV if you’re using HDMI, which ensures the soundbar receives the highest‑quality audio signal. You can review additional setup guidance for your model here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. We’d be glad to take a closer look and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can continue helping you directly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
A Huge Disappointment!
JessiesMom308 Posted 1 year ago
I have been very disappointed with this soundbar set. I was unable to listen before buying in the store as none of the soundbars were hooked up, but I know the name and reputation and this was not the cheapest soundbar set. The sound is mediocre, and sometimes I have to hit the up volume button 15-20 times to notice an increase in volume. The most irritating thing is that neither the remote nor the bar have any indicator showing either the volume level or when you ate adjusting the volume either way. I have never seen a bar without this indicator. I do not recommend this product.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (1)
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Brand response from LG Digital Customer Care
Posted 9 months ago
Hi, there. Thank you for sharing your experience with us. We understand that the LG Soundbar (S70TR) model hasn’t met your expectations, and we appreciate your detailed feedback. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations. To improve your listening experience, we recommend resetting the soundbar by unplugging it from the power source for about 30 seconds and then reconnecting it. Additionally, you can check if firmware updates are available for your model through the LG Support website, as updates often enhance functionality. For guidance, visit https://www.lg.com/us/support/software-firmware-drivers. We’d love to help address your concerns further and explore potential solutions. Please send us a private message on social media @LGUSSupport so our team can assist you directly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Returned
DebF Posted 7 months ago
Sound system said wireless but they are not Returned them in their original box a day after we received it with returned TV but not received a refund yet. That was 3 weeks ago.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (0)
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Brand response from LG Digital Customer Care
Posted 7 months ago
Hi, Deb. Thanks for reaching out about your LG Soundbar (S70TR) model and the return process.

We totally get how you’re feeling about the whole “wireless” thing and the wait for your refund. While the soundbar does have a wireless connection with the subwoofer and rear speakers, they still need to be plugged into a power outlet.

As for your refund, we know it can get a bit tricky when a sound system is part of a TV purchase. We suggest giving Best Buy customer service a call at 888-237-8289 to check on your refund status. For a clearer picture of the return and refund timeline for LG purchases, take a look at our FAQ here: https://www.lg.com/us/shop-lg/shop-faq. If you need any more help, just shoot us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Great for big rooms maybe.
Ghost Posted 1 week ago
If you have to buy a soundbar with your TV then something is very wrong. Either it was too loud or not loud enough. This would probably be a great soundbar if you have a big living room with high ceilings.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (2)
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Brand response from LG Digital Customer Care
Posted 5 days ago
Hi, there. Thank you for sharing your thoughts about the LG Soundbar (S70TR) model. We understand the significance of an immersive audio experience that enhances your viewing environment and suits your preferences. Since room size and acoustics can make a big difference, one step you can try is adjusting the AI Room Calibration feature on the S70TR. This helps the soundbar automatically tune itself to your environment for more balanced volume and clarity. You can also explore additional soundbar tips here: https://www.lg.com/us/support/help-library/home-theater-menu-settings-soundbar-sound-plate-home-theater--1434720942578 and https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. If you’d like us to take a closer look or offer more tailored guidance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Poor Product
Bassman Posted 5 months ago
Product does not perform. Subwoofer and rear speakers do not connect.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (0)
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Brand response from LG Digital Customer Care
Posted 5 months ago
Hi, Bassman. Thank you for reaching out to us about your LG Soundbar (S70TR) model. We appreciate your feedback and understand the importance of surround sound.

For your model, try re-pairing the subwoofer and rear speakers. Power on the soundbar and check the indicator lights; they should be solid when connected. If they blink, press and hold the Pairing button on the subwoofer or rear speaker until the light blinks rapidly, then wait for automatic reconnection. Keep the soundbar and speakers close to minimize interference.

For more help, visit: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816. If issues persist, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Didn’t work.
CindyT Posted 4 months ago
Subwoofer wouldn’t connect. It was faulty and returned it.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (0)
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Brand response from LG Digital Customer Care
Posted 4 months ago
Hi, Cindy. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having your audio system perform the way you expect, especially when setting up a new subwoofer. If you decide to set up a replacement unit in the future, one helpful step is to perform a manual wireless connection reset by pressing and holding the PAIRING button on the back of the subwoofer until the LED blinks. Then, power on the soundbar to allow it to sync. More guidance here: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Piece of junk rated as excellent
GinaA Posted 2 months ago
Purchased as excellent condition open box, when I opened the box the unit had a lot of cosmetic damage. Contracted customer service and that was a total waste of time. On the positive side it seems to be working for now. Buyer beware!!!
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (0)
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Brand response from LG Digital Customer Care
Posted 2 months ago
Hi, Gina. Thank you for reaching out, and we understand the importance of receiving your LG Soundbar (S70TR) model in the condition you expected. Since the unit is currently functioning, one helpful step is to inspect the exterior panels and connection points to ensure the cosmetic damage hasn’t affected any structural areas or ports. This helps confirm that the soundbar will continue performing as intended. You can also review product details and support information for your model here: https://www.lg.com/us/support/product/lg-S70TR.CUSALLK. We’d be glad to take a closer look and explore what options may be available. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Excellent Open Box Condition YEAH RIGHT!
MichaelS Posted 8 months ago
I purchased an excellent condition open box geek squad certified sound bar. I planned on running a HDMI cable through the wall and purchased the appropriate length separately. I want to unpack the supposedly excellent condition set up and took an inventory. No remote two of the three required power cables. The sound bar grill has a huge dent in it and all of the speakers are scratched. It is unusable. I am returning it. Hey Best Buy!!! Do better!!! I would not even rate this as fair condition. Geek squad certified… yeah ok! It’s going back and I would like compensation for my trouble.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (1)
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Brand response from LG Digital Customer Care
Posted 7 months ago
Hello there, MichaelS. Thank you for sharing your experience with us regarding your LG S70TR Home Theater Soundbar. We understand that the condition of the open box unit did not meet the "excellent" certification standards you expected from the retailer, and we understand your inquiry about the missing components and physical damage.

We understand that purchasing a certified item should mean receiving a product in top condition with all necessary components. Since the condition and missing accessories are related to the retailer's processing of the open-box unit, we are committed to helping you navigate this issue.
https://www.bestbuy.com/product/lg-5-1-1-channel-s70tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-atmos-wow-orchestra-black/JJ8VPZQWVT
Please send us a private message on Social Media @LGUSSupport. We would be happy to review the details of your purchase and assist with any product-specific questions you may have once you have a fully functional unit. We appreciate your patience.

—Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
LG - 5.1.1-Channel S70TR Review
BillE Posted 3 months ago
Poor sound quality-- granted that the space size i used this in is 400 sq feet so may have something to do with it, but the sound was so bad that no matter the setting words could not be understood. Als rear speakers need to be tethered with speaker wire. Maybe suitable for a small room??
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 3 months ago
Hi, Bill. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having clear, balanced sound—especially in a 400 sq. ft. space. One helpful step you can try is adjusting the AI Sound Pro or Clear Voice feature on the soundbar. These settings are designed to enhance vocal frequencies, which can make spoken words easier to understand in larger rooms. You can also try repositioning the soundbar slightly closer to ear level, as placement can make a noticeable difference in clarity.

For the rear speakers, the S70TR uses a wired connection to the wireless receiver, which is required for stable surround performance. You can review more setup guidance here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. We’d be glad to take a closer look and help you get the best performance possible. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue assisting you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Returned
Arlene Posted 7 months ago
Sound was terrible and couldn’t adjust the volume, so returned for a better model that turned out to be just as bad.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 6 months ago
Hi there, Arlene. Thank you for sharing your experience with us. We understand that the LG - 5.1.1-Channel S70TR Home Theater Soundbar didn't meet your expectations regarding the sound quality and volume adjustment capabilities. We understand your inquiry and the dissatisfaction that led to the return of the unit. Your feedback about both the sound performance and the difficulty you encountered with the volume controls is important to us, and we appreciate you bringing these specific performance concerns to our attention.
We are committed to delivering high-quality audio products, and we want to ensure every customer can fully experience the immersive sound and features, such as Dolby Atmos and WOW Orchestra, that our systems are designed to offer. We would have been happy to offer simple steps to help optimize your experience, such as checking the settings in the soundbar's dedicated app or on the connected TV, which can often dramatically improve sound quality and volume
responsiveness. Our focus is always on ensuring the best possible home theater experience.
https://www.bestbuy.com/product/lg-5-1-1-channel-s70tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-atmos-wow-orchestra-black/JJ8VPZQWVT
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Poor quality product and even worse retailer help
ChrisK Posted 3 months ago
Product defective from date of purchase. Tried to get it working with resets and time. Missed my return window by one day. 15 day returns only with Best Buy. Last purchase from Best Buy for me. Sad I loved them for many years. Zero help.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 3 months ago
Hi Chris, thank you for sharing what’s been going on with your LG Soundbar. It’s clear you put real effort into getting the unit up and running, and missing the return window by such a small margin can definitely make the situation feel even more challenging. We appreciate you taking the time to explain your experience with the retailer as well.

You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-audio-how-can-i-reset-the-sound-bar--20154629490271.

If you’d like us to take a closer look at your unit or explore available options, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com.
- Avril <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Dont buy open boxes online
Clfg01 Posted 11 months ago
I bought a excellent condition open box of this product, and when i received it, it was missing lots of peices, had random cords in the box that didnt go with the product, and then the bar wouldn’t even turn on. I have bought open box before in store, with no issue. This was like I got sent somthing that wasnt even looked at before shipping it to me. When i returned it the gentleman behind the counter said they have had a lot of issues with online open boxes being returned for the same reason. I have no review on the product as it did not work, but I definitely don’t recommend buying open box online.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 11 months ago
Hi, there. Thanks a bunch for sharing your experience with us. We totally get your concern about the LG Soundbar (S70TR) you received—it’s a bummer when things are missing, there are random cords, and it won’t even turn on, especially since you’ve had good luck with open box items before. We aim to provide complete, high-quality products and ensure a smooth experience.

We suggest giving the item a good check before it’s sent out next time.

Feel free to send us a private message on social media @LGUSSupport, and we’ll be more than happy to help you out with this order and make things right. We’re here to help you find a product that suits your needs perfectly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
do better
ErmalT Posted 1 year ago
when i bought it i plugged everything in and it worked fine for the night the next day I turned it on and and the sound bar was not connecting to anything no matter what I tried super dissapointing
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Ermal. Thank you for sharing your experience with us. We understand your concern about the LG Soundbar (S70TR) model not connecting properly, especially after it worked fine initially. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let's try a quick troubleshooting step that might help resolve the issue.

Please try resetting your soundbar by pressing and holding the "Bluetooth" button on the remote for 10 seconds. This should clear any Bluetooth connection errors. After resetting, attempt to reconnect your device. For more help, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-bluetooth-not-connecting--20153197795421.

If this doesn’t resolve the issue, please send us a private message on social media @LGUSSupport with your details, and our team will gladly assist you further. We appreciate your patience as we work to find a solution. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
LG sound Bar
TomV Posted 4 months ago
After 1 month the sound bar still does not work. Waiting for the 3rd appointment to install. No one at the store knows how to connect to TV. Will never buy anything from Best Buy again!
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 4 months ago
Hi, Tom. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having your sound bar set up correctly, especially after multiple installation attempts and delays. One step you can try in the meantime is connecting the sound bar directly to your TV using the HDMI ARC/eARC port and ensuring SIMPLINK (CEC) is enabled in the TV settings. This often allows the TV to automatically detect and route audio to the sound bar. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver--20153207557627. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Sold a lemon
MichaelP Posted 6 months ago
Bought this as open box item but said excellent condition. Never worked right with my LG G4 TV. Terrible muffled sound. My son who’s a Sound Techy said I was sold a defective product. Best Buy says I’m past the return period and no help with warranty info. Very frustrating!
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 6 months ago
Hi, Michael. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We appreciate your feedback and understand how important it is for your audio setup to deliver clear, immersive sound, especially when paired with an LG TV.

If you're experiencing muffled sound, one helpful step is to check the Sound Out settings on your LG G4 TV. Go to Settings > All Settings > Sound > Sound Out, and make sure it's set to HDMI ARC or Optical, depending on your connection type. Also, confirm that Sound Mode is set to Standard or Clear Voice to avoid heavy processing that can distort clarity. You can find more setup tips here: https://www.youtube.com/watch?v=oBlEC8u1glQ. If you’d like help confirming warranty coverage or exploring service options, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Buyer beware
LeeG Posted 7 months ago
Giving it one star. I’ve been having issues with the subwoofer. I have never gotten close to max volume and I can hear a rattle at certain bass frequencies. Not sure if it’s a voltage issue, interference from WiFi or something broken. I’ve only had it one month. What a waste of money.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 6 months ago
Hi, Lee. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We understand how important it is for your subwoofer to deliver clean, distortion-free bass, and we appreciate your detailed feedback. If you're hearing a rattle at certain bass frequencies, we recommend checking that the subwoofer is placed on a flat, stable surface and that no objects are touching or leaning against it. Also, try lowering the bass level in the soundbar’s audio settings to see if the issue persists at reduced output. You can find more setup and troubleshooting tips here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. If you'd like us to take a closer look or assist further, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
TOTAL DISAPPOINTMENT!
pabs1 Posted 1 year ago
I was informed by the salesman that 4 sets of these speakers were in stock. I ordered them with a 65" OLED TV. I received the tv and was told there were no speakers available and would have to wait. After a week of waiting, they still had no idea on delivery of these speakers. I canceled my entire order. What a disappointment. When I spoke with the service manager, she offered nothing but attitude and negative remarks. She never attempted to even salvage the sale. I really don't believe she comprehends the magnitude of her position.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Pabs. Thanks for sharing your feedback with us. We understand your concern about your experience with the speakers and the service you received on your LG Soundbar (S70TR) model. We strive to provide exceptional services and ensure our customers are well informed and supported throughout their purchase journey. If you’d like to share your feedback directly with the right team, you may contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need any assistance with further actions feel free to reach out to us through private message @LGUSSupport. We’d love to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
LG S70TR Soundbar — poor raspy treble
DougJ Posted 1 year ago
I purchased this to pair with an LG OLED evo 65" TV. The overall sound experience from this soundbar is pretty subpar. The treble and voice are quite raspy and scratchy sounding. It includes several "bells and whistles" type features, but none can compensate for the overall disappointing sound. There are multiple sound modes as well as some limited custom settings. Overall it is a poor sound experience, especially at this price point. LG support was not very helpful in troubleshooting. I would recommend looking at other soundbar options.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Doug. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We appreciate your feedback and understand that the sound quality hasn’t met your expectations, particularly when paired with your LG OLED Evo 65" TV. We strive to provide reliable, high-quality products exceeding our customer's needs. To enhance the sound experience, we recommend checking the sound modes and adjusting the equalizer settings on the soundbar. Sometimes, fine-tuning these settings can significantly improve clarity and reduce any raspy or scratchy sounds. Additionally, ensure the soundbar is placed in an optimal location for audio output. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. We’re committed to helping you get the best out of your soundbar. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting and support. Your satisfaction is important to us. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Rated 1 out of 5 stars
Worst O.B. Buying experience ever for LG Soundbar
Moditpc Posted 1 year ago
To be honest this was the worst experience I ever had buying an open box item suppedly in "excellent" like new condition. This was the only semi local store with it In stock, excellent condition OB, so I drove to Boca Raton after work, 1st time thinking they were open until 9pm like my Coral Springs store found out they were closed at 8pm I got there at 8:30pm so I came the next day at 7:30pm. 1st they couldn't find it and said the online stock was wrong l, then another employee found it but this was loose parts and they didn't know if the sub and rear speakers were the correct ones. Mind you an item listed as top tier Excellent is sopossed to be in original packaging with all parts, no scratches, like new condition. So this was no box, with questionable accessories l, sub and rear. I asked for them to reprice to their lowest o.b. prices and they said they couldn't and no managers were available and that the system wouldn't let them bla bla, they somehow took 10 bucks off but still listed as excellent condition. I gave in because they were closing and I was tired and just wanted to get it over with. So then when I got to my car I turned on my interior lights, start looking at it the Soundbar & speakers outer shell in a more peaceful environment. I immediately started noticing so many scratches gouges so then took out my phones camera to record what I had missed noticing inside the store. I had seen some scratches but somehow missed most while trying to hurry and pay. I then started looking at the part numbers of the rear speakers and the subwoofer to compar it to the soundbar, I noticed that the manufacturer's (mfgd) dates were off by a whole year. So I started thinking like hmm this is not the right ones turned out to be last year's models lineup rear speakers. I made sure to record everything just in case, tested when I got home to find out that yes soundbar is not compatible with the rear speakers knor the subwoofer. Urgg I was very upset obviously so I went back to Boca Raton location to return it the next day. Luckily I was able to find the highest model LG soundbar system the S95 locally in Tamarac, from a fellow veteran, brand new in the box on OfferUp app for a price I could afford ($600 regular price over $1500) To sum it up I was very surprised that no manager came up to me to apologize, ask what's wrong, offer another item, discoun, anything or to give an explanation to try to save a customer from a bad experience. I don't know how I the world an item in such terrible condition could slip by employee or a manager to be "considered" to be sold, resold in "open box excellent condition" I the Prestigious Boca Raton Best buy Location? So here I am writing this experience in the reviews several weeks later. I wasn't going to but It was so bad that I did. Hopefully it helps others. Sorry for being too low of a review write up.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, there. Thank you for sharing such a detailed account of your experience with us. We understand your concern about your LG Soundbar (S70TR) model not meeting your expectations and that the shopping experience itself did not provide the level of service you deserve. We're all about providing quality products and great service to make sure everything goes smoothly for you.

It might be a good idea to check out the specific parts and accessories that came with your soundbar to see if they fit your unit. Also, feel free to reach out to Best Buy customer service at 888-237-8289 to chat about your concerns, get some help, and explore possible solutions. If you're still running into issues, just let us know, and we’ll be happy to help with a return or find the perfect replacement for you.

Don’t hesitate to send us a private message on social media @LGUSSupport. We're here to help, and we’ll make sure you’re well taken care of. We really appreciate your feedback and will use it to make our processes even better. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
No app support anymore, Please avoid and buy dif
DeeBoy Posted 7 months ago
Its a subpar soundbar. There is no app that supports it anymore to calibrate it. Wowcast doesnt work with it even with an adapter. Just an overpriced piece of junk that is impossible to put back in the box to return…. I am using it on my LG C4 EVO 77” as well..
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (3)
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Brand response from LG Digital Customer Care
Posted 7 months ago
Hi, there. Thank you for sharing your experience with the LG Soundbar (S70TR) model and your LG C4 EVO 77. We appreciate your feedback and understand how important seamless setup and calibration are when investing in premium home entertainment. The LG Sound Bar app is unsupported for this model, but you can customize sound via your TV's audio settings or the soundbar's remote. For best performance, check the LG Soundbar Support page for firmware updates and setup guides specific to your unit. For WOWCAST compatibility, ensure you have the correct adapter (WOWCAST W3) and that HDMI ARC/eARC settings are correctly configured on both devices. For more help, visit https://www.lg.com/us/support/help-library/lg-soundbar-how-to-connect-to-thinq-and-update-soundbar-software--1428604854142. If you'd like help walking through these steps or exploring additional setup options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to support your experience. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Lg junk
DavidC Posted 2 months ago
This thing is week for the money I would thing it be better
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 2 months ago
Hi, David. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of getting strong performance from a soundbar.

One helpful step you can try is adjusting the Sound Mode to Cinema or AI Sound Pro, as these modes enhance clarity and bass response. You can also confirm that eARC/ARC is enabled on your TV if you’re using HDMI, which ensures the soundbar receives the highest‑quality audio signal. You can review additional setup guidance for your model here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. We’d be glad to take a closer look and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can continue helping you directly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
A Huge Disappointment!
JessiesMom308 Posted 1 year ago
I have been very disappointed with this soundbar set. I was unable to listen before buying in the store as none of the soundbars were hooked up, but I know the name and reputation and this was not the cheapest soundbar set. The sound is mediocre, and sometimes I have to hit the up volume button 15-20 times to notice an increase in volume. The most irritating thing is that neither the remote nor the bar have any indicator showing either the volume level or when you ate adjusting the volume either way. I have never seen a bar without this indicator. I do not recommend this product.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (1)
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Brand response from LG Digital Customer Care
Posted 9 months ago
Hi, there. Thank you for sharing your experience with us. We understand that the LG Soundbar (S70TR) model hasn’t met your expectations, and we appreciate your detailed feedback. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations. To improve your listening experience, we recommend resetting the soundbar by unplugging it from the power source for about 30 seconds and then reconnecting it. Additionally, you can check if firmware updates are available for your model through the LG Support website, as updates often enhance functionality. For guidance, visit https://www.lg.com/us/support/software-firmware-drivers. We’d love to help address your concerns further and explore potential solutions. Please send us a private message on social media @LGUSSupport so our team can assist you directly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Returned
DebF Posted 7 months ago
Sound system said wireless but they are not Returned them in their original box a day after we received it with returned TV but not received a refund yet. That was 3 weeks ago.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 7 months ago
Hi, Deb. Thanks for reaching out about your LG Soundbar (S70TR) model and the return process.

We totally get how you’re feeling about the whole “wireless” thing and the wait for your refund. While the soundbar does have a wireless connection with the subwoofer and rear speakers, they still need to be plugged into a power outlet.

As for your refund, we know it can get a bit tricky when a sound system is part of a TV purchase. We suggest giving Best Buy customer service a call at 888-237-8289 to check on your refund status. For a clearer picture of the return and refund timeline for LG purchases, take a look at our FAQ here: https://www.lg.com/us/shop-lg/shop-faq. If you need any more help, just shoot us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Great for big rooms maybe.
Ghost Posted 1 week ago
If you have to buy a soundbar with your TV then something is very wrong. Either it was too loud or not loud enough. This would probably be a great soundbar if you have a big living room with high ceilings.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
Unhelpful (2)
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Brand response from LG Digital Customer Care
Posted 5 days ago
Hi, there. Thank you for sharing your thoughts about the LG Soundbar (S70TR) model. We understand the significance of an immersive audio experience that enhances your viewing environment and suits your preferences. Since room size and acoustics can make a big difference, one step you can try is adjusting the AI Room Calibration feature on the S70TR. This helps the soundbar automatically tune itself to your environment for more balanced volume and clarity. You can also explore additional soundbar tips here: https://www.lg.com/us/support/help-library/home-theater-menu-settings-soundbar-sound-plate-home-theater--1434720942578 and https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. If you’d like us to take a closer look or offer more tailored guidance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Poor Product
Bassman Posted 5 months ago
Product does not perform. Subwoofer and rear speakers do not connect.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 5 months ago
Hi, Bassman. Thank you for reaching out to us about your LG Soundbar (S70TR) model. We appreciate your feedback and understand the importance of surround sound.

For your model, try re-pairing the subwoofer and rear speakers. Power on the soundbar and check the indicator lights; they should be solid when connected. If they blink, press and hold the Pairing button on the subwoofer or rear speaker until the light blinks rapidly, then wait for automatic reconnection. Keep the soundbar and speakers close to minimize interference.

For more help, visit: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816. If issues persist, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Didn’t work.
CindyT Posted 4 months ago
Subwoofer wouldn’t connect. It was faulty and returned it.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 4 months ago
Hi, Cindy. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having your audio system perform the way you expect, especially when setting up a new subwoofer. If you decide to set up a replacement unit in the future, one helpful step is to perform a manual wireless connection reset by pressing and holding the PAIRING button on the back of the subwoofer until the LED blinks. Then, power on the soundbar to allow it to sync. More guidance here: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Piece of junk rated as excellent
GinaA Posted 2 months ago
Purchased as excellent condition open box, when I opened the box the unit had a lot of cosmetic damage. Contracted customer service and that was a total waste of time. On the positive side it seems to be working for now. Buyer beware!!!
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 2 months ago
Hi, Gina. Thank you for reaching out, and we understand the importance of receiving your LG Soundbar (S70TR) model in the condition you expected. Since the unit is currently functioning, one helpful step is to inspect the exterior panels and connection points to ensure the cosmetic damage hasn’t affected any structural areas or ports. This helps confirm that the soundbar will continue performing as intended. You can also review product details and support information for your model here: https://www.lg.com/us/support/product/lg-S70TR.CUSALLK. We’d be glad to take a closer look and explore what options may be available. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Excellent Open Box Condition YEAH RIGHT!
MichaelS Posted 8 months ago
I purchased an excellent condition open box geek squad certified sound bar. I planned on running a HDMI cable through the wall and purchased the appropriate length separately. I want to unpack the supposedly excellent condition set up and took an inventory. No remote two of the three required power cables. The sound bar grill has a huge dent in it and all of the speakers are scratched. It is unusable. I am returning it. Hey Best Buy!!! Do better!!! I would not even rate this as fair condition. Geek squad certified… yeah ok! It’s going back and I would like compensation for my trouble.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 7 months ago
Hello there, MichaelS. Thank you for sharing your experience with us regarding your LG S70TR Home Theater Soundbar. We understand that the condition of the open box unit did not meet the "excellent" certification standards you expected from the retailer, and we understand your inquiry about the missing components and physical damage.

We understand that purchasing a certified item should mean receiving a product in top condition with all necessary components. Since the condition and missing accessories are related to the retailer's processing of the open-box unit, we are committed to helping you navigate this issue.
https://www.bestbuy.com/product/lg-5-1-1-channel-s70tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-atmos-wow-orchestra-black/JJ8VPZQWVT
Please send us a private message on Social Media @LGUSSupport. We would be happy to review the details of your purchase and assist with any product-specific questions you may have once you have a fully functional unit. We appreciate your patience.

—Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
LG - 5.1.1-Channel S70TR Review
BillE Posted 3 months ago
Poor sound quality-- granted that the space size i used this in is 400 sq feet so may have something to do with it, but the sound was so bad that no matter the setting words could not be understood. Als rear speakers need to be tethered with speaker wire. Maybe suitable for a small room??
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 3 months ago
Hi, Bill. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having clear, balanced sound—especially in a 400 sq. ft. space. One helpful step you can try is adjusting the AI Sound Pro or Clear Voice feature on the soundbar. These settings are designed to enhance vocal frequencies, which can make spoken words easier to understand in larger rooms. You can also try repositioning the soundbar slightly closer to ear level, as placement can make a noticeable difference in clarity.

For the rear speakers, the S70TR uses a wired connection to the wireless receiver, which is required for stable surround performance. You can review more setup guidance here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. We’d be glad to take a closer look and help you get the best performance possible. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue assisting you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Returned
Arlene Posted 7 months ago
Sound was terrible and couldn’t adjust the volume, so returned for a better model that turned out to be just as bad.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 6 months ago
Hi there, Arlene. Thank you for sharing your experience with us. We understand that the LG - 5.1.1-Channel S70TR Home Theater Soundbar didn't meet your expectations regarding the sound quality and volume adjustment capabilities. We understand your inquiry and the dissatisfaction that led to the return of the unit. Your feedback about both the sound performance and the difficulty you encountered with the volume controls is important to us, and we appreciate you bringing these specific performance concerns to our attention.
We are committed to delivering high-quality audio products, and we want to ensure every customer can fully experience the immersive sound and features, such as Dolby Atmos and WOW Orchestra, that our systems are designed to offer. We would have been happy to offer simple steps to help optimize your experience, such as checking the settings in the soundbar's dedicated app or on the connected TV, which can often dramatically improve sound quality and volume
responsiveness. Our focus is always on ensuring the best possible home theater experience.
https://www.bestbuy.com/product/lg-5-1-1-channel-s70tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-atmos-wow-orchestra-black/JJ8VPZQWVT
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Poor quality product and even worse retailer help
ChrisK Posted 3 months ago
Product defective from date of purchase. Tried to get it working with resets and time. Missed my return window by one day. 15 day returns only with Best Buy. Last purchase from Best Buy for me. Sad I loved them for many years. Zero help.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 3 months ago
Hi Chris, thank you for sharing what’s been going on with your LG Soundbar. It’s clear you put real effort into getting the unit up and running, and missing the return window by such a small margin can definitely make the situation feel even more challenging. We appreciate you taking the time to explain your experience with the retailer as well.

You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-audio-how-can-i-reset-the-sound-bar--20154629490271.

If you’d like us to take a closer look at your unit or explore available options, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com.
- Avril <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Dont buy open boxes online
Clfg01 Posted 11 months ago
I bought a excellent condition open box of this product, and when i received it, it was missing lots of peices, had random cords in the box that didnt go with the product, and then the bar wouldn’t even turn on. I have bought open box before in store, with no issue. This was like I got sent somthing that wasnt even looked at before shipping it to me. When i returned it the gentleman behind the counter said they have had a lot of issues with online open boxes being returned for the same reason. I have no review on the product as it did not work, but I definitely don’t recommend buying open box online.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 11 months ago
Hi, there. Thanks a bunch for sharing your experience with us. We totally get your concern about the LG Soundbar (S70TR) you received—it’s a bummer when things are missing, there are random cords, and it won’t even turn on, especially since you’ve had good luck with open box items before. We aim to provide complete, high-quality products and ensure a smooth experience.

We suggest giving the item a good check before it’s sent out next time.

Feel free to send us a private message on social media @LGUSSupport, and we’ll be more than happy to help you out with this order and make things right. We’re here to help you find a product that suits your needs perfectly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
do better
ErmalT Posted 1 year ago
when i bought it i plugged everything in and it worked fine for the night the next day I turned it on and and the sound bar was not connecting to anything no matter what I tried super dissapointing
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Ermal. Thank you for sharing your experience with us. We understand your concern about the LG Soundbar (S70TR) model not connecting properly, especially after it worked fine initially. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let's try a quick troubleshooting step that might help resolve the issue.

Please try resetting your soundbar by pressing and holding the "Bluetooth" button on the remote for 10 seconds. This should clear any Bluetooth connection errors. After resetting, attempt to reconnect your device. For more help, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-bluetooth-not-connecting--20153197795421.

If this doesn’t resolve the issue, please send us a private message on social media @LGUSSupport with your details, and our team will gladly assist you further. We appreciate your patience as we work to find a solution. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
LG sound Bar
TomV Posted 4 months ago
After 1 month the sound bar still does not work. Waiting for the 3rd appointment to install. No one at the store knows how to connect to TV. Will never buy anything from Best Buy again!
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 4 months ago
Hi, Tom. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having your sound bar set up correctly, especially after multiple installation attempts and delays. One step you can try in the meantime is connecting the sound bar directly to your TV using the HDMI ARC/eARC port and ensuring SIMPLINK (CEC) is enabled in the TV settings. This often allows the TV to automatically detect and route audio to the sound bar. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver--20153207557627. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Sold a lemon
MichaelP Posted 6 months ago
Bought this as open box item but said excellent condition. Never worked right with my LG G4 TV. Terrible muffled sound. My son who’s a Sound Techy said I was sold a defective product. Best Buy says I’m past the return period and no help with warranty info. Very frustrating!
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 6 months ago
Hi, Michael. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We appreciate your feedback and understand how important it is for your audio setup to deliver clear, immersive sound, especially when paired with an LG TV.

If you're experiencing muffled sound, one helpful step is to check the Sound Out settings on your LG G4 TV. Go to Settings > All Settings > Sound > Sound Out, and make sure it's set to HDMI ARC or Optical, depending on your connection type. Also, confirm that Sound Mode is set to Standard or Clear Voice to avoid heavy processing that can distort clarity. You can find more setup tips here: https://www.youtube.com/watch?v=oBlEC8u1glQ. If you’d like help confirming warranty coverage or exploring service options, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Buyer beware
LeeG Posted 7 months ago
Giving it one star. I’ve been having issues with the subwoofer. I have never gotten close to max volume and I can hear a rattle at certain bass frequencies. Not sure if it’s a voltage issue, interference from WiFi or something broken. I’ve only had it one month. What a waste of money.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 6 months ago
Hi, Lee. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We understand how important it is for your subwoofer to deliver clean, distortion-free bass, and we appreciate your detailed feedback. If you're hearing a rattle at certain bass frequencies, we recommend checking that the subwoofer is placed on a flat, stable surface and that no objects are touching or leaning against it. Also, try lowering the bass level in the soundbar’s audio settings to see if the issue persists at reduced output. You can find more setup and troubleshooting tips here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. If you'd like us to take a closer look or assist further, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
TOTAL DISAPPOINTMENT!
pabs1 Posted 1 year ago
I was informed by the salesman that 4 sets of these speakers were in stock. I ordered them with a 65" OLED TV. I received the tv and was told there were no speakers available and would have to wait. After a week of waiting, they still had no idea on delivery of these speakers. I canceled my entire order. What a disappointment. When I spoke with the service manager, she offered nothing but attitude and negative remarks. She never attempted to even salvage the sale. I really don't believe she comprehends the magnitude of her position.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Pabs. Thanks for sharing your feedback with us. We understand your concern about your experience with the speakers and the service you received on your LG Soundbar (S70TR) model. We strive to provide exceptional services and ensure our customers are well informed and supported throughout their purchase journey. If you’d like to share your feedback directly with the right team, you may contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need any assistance with further actions feel free to reach out to us through private message @LGUSSupport. We’d love to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
LG S70TR Soundbar — poor raspy treble
DougJ Posted 1 year ago
I purchased this to pair with an LG OLED evo 65" TV. The overall sound experience from this soundbar is pretty subpar. The treble and voice are quite raspy and scratchy sounding. It includes several "bells and whistles" type features, but none can compensate for the overall disappointing sound. There are multiple sound modes as well as some limited custom settings. Overall it is a poor sound experience, especially at this price point. LG support was not very helpful in troubleshooting. I would recommend looking at other soundbar options.
No, I would not recommend this to a friend
This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black
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Posted 1 year ago
Hi, Doug. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We appreciate your feedback and understand that the sound quality hasn’t met your expectations, particularly when paired with your LG OLED Evo 65" TV. We strive to provide reliable, high-quality products exceeding our customer's needs. To enhance the sound experience, we recommend checking the sound modes and adjusting the equalizer settings on the soundbar. Sometimes, fine-tuning these settings can significantly improve clarity and reduce any raspy or scratchy sounds. Additionally, ensure the soundbar is placed in an optimal location for audio output. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. We’re committed to helping you get the best out of your soundbar. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting and support. Your satisfaction is important to us. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black

Model:: S70TR; |
SKU:: 12624450

Highly rated by customers for:

Save $110.99

$499.99

Save $110.99

$499.99

Worst O.B. Buying experience ever for LG Soundbar

Moditpc Posted 1 year ago

To be honest this was the worst experience I ever had buying an open box item suppedly in "excellent" like new condition. This was the only semi local store with it In stock, excellent condition OB, so I drove to Boca Raton after work, 1st time thinking they were open until 9pm like my Coral Springs store found out they were closed at 8pm I got there at 8:30pm so I came the next day at 7:30pm. 1st they couldn't find it and said the online stock was wrong l, then another employee found it but this was loose parts and they didn't know if the sub and rear speakers were the correct ones. Mind you an item listed as top tier Excellent is sopossed to be in original packaging with all parts, no scratches, like new condition. So this was no box, with questionable accessories l, sub and rear. I asked for them to reprice to their lowest o.b. prices and they said they couldn't and no managers were available and that the system wouldn't let them bla bla, they somehow took 10 bucks off but still listed as excellent condition. I gave in because they were closing and I was tired and just wanted to get it over with. So then when I got to my car I turned on my interior lights, start looking at it the Soundbar & speakers outer shell in a more peaceful environment. I immediately started noticing so many scratches gouges so then took out my phones camera to record what I had missed noticing inside the store. I had seen some scratches but somehow missed most while trying to hurry and pay. I then started looking at the part numbers of the rear speakers and the subwoofer to compar it to the soundbar, I noticed that the manufacturer's (mfgd) dates were off by a whole year. So I started thinking like hmm this is not the right ones turned out to be last year's models lineup rear speakers. I made sure to record everything just in case, tested when I got home to find out that yes soundbar is not compatible with the rear speakers knor the subwoofer. Urgg I was very upset obviously so I went back to Boca Raton location to return it the next day. Luckily I was able to find the highest model LG soundbar system the S95 locally in Tamarac, from a fellow veteran, brand new in the box on OfferUp app for a price I could afford ($600 regular price over $1500) To sum it up I was very surprised that no manager came up to me to apologize, ask what's wrong, offer another item, discoun, anything or to give an explanation to try to save a customer from a bad experience. I don't know how I the world an item in such terrible condition could slip by employee or a manager to be "considered" to be sold, resold in "open box excellent condition" I the Prestigious Boca Raton Best buy Location? So here I am writing this experience in the reviews several weeks later. I wasn't going to but It was so bad that I did. Hopefully it helps others. Sorry for being too low of a review write up.

No, I would not recommend this to a friend

This review is from LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black

Unhelpful (4)

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Brand response from LG Digital Customer Care

Posted 1 year ago

Hi, there. Thank you for sharing such a detailed account of your experience with us. We understand your concern about your LG Soundbar (S70TR) model not meeting your expectations and that the shopping experience itself did not provide the level of service you deserve. We're all about providing quality products and great service to make sure everything goes smoothly for you.

It might be a good idea to check out the specific parts and accessories that came with your soundbar to see if they fit your unit. Also, feel free to reach out to Best Buy customer service at 888-237-8289 to chat about your concerns, get some help, and explore possible solutions. If you're still running into issues, just let us know, and we’ll be happy to help with a return or find the perfect replacement for you.

Don’t hesitate to send us a private message on social media @LGUSSupport. We're here to help, and we’ll make sure you’re well taken care of. We really appreciate your feedback and will use it to make our processes even better. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

No app support anymore, Please avoid and buy dif

DeeBoy Posted 7 months ago

Its a subpar soundbar. There is no app that supports it anymore to calibrate it. Wowcast doesnt work with it even with an adapter. Just an overpriced piece of junk that is impossible to put back in the box to return…. I am using it on my LG C4 EVO 77” as well..

Unhelpful (3)

Posted 7 months ago

Hi, there. Thank you for sharing your experience with the LG Soundbar (S70TR) model and your LG C4 EVO 77. We appreciate your feedback and understand how important seamless setup and calibration are when investing in premium home entertainment. The LG Sound Bar app is unsupported for this model, but you can customize sound via your TV's audio settings or the soundbar's remote. For best performance, check the LG Soundbar Support page for firmware updates and setup guides specific to your unit. For WOWCAST compatibility, ensure you have the correct adapter (WOWCAST W3) and that HDMI ARC/eARC settings are correctly configured on both devices. For more help, visit https://www.lg.com/us/support/help-library/lg-soundbar-how-to-connect-to-thinq-and-update-soundbar-software--1428604854142. If you'd like help walking through these steps or exploring additional setup options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to support your experience. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Lg junk

DavidC Posted 2 months ago

This thing is week for the money I would thing it be better

Unhelpful (0)

Posted 2 months ago

Hi, David. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of getting strong performance from a soundbar.

One helpful step you can try is adjusting the Sound Mode to Cinema or AI Sound Pro, as these modes enhance clarity and bass response. You can also confirm that eARC/ARC is enabled on your TV if you’re using HDMI, which ensures the soundbar receives the highest‑quality audio signal. You can review additional setup guidance for your model here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. We’d be glad to take a closer look and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can continue helping you directly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

A Huge Disappointment!

JessiesMom308 Posted 1 year ago

I have been very disappointed with this soundbar set. I was unable to listen before buying in the store as none of the soundbars were hooked up, but I know the name and reputation and this was not the cheapest soundbar set. The sound is mediocre, and sometimes I have to hit the up volume button 15-20 times to notice an increase in volume. The most irritating thing is that neither the remote nor the bar have any indicator showing either the volume level or when you ate adjusting the volume either way. I have never seen a bar without this indicator. I do not recommend this product.

Unhelpful (1)

Posted 9 months ago

Hi, there. Thank you for sharing your experience with us. We understand that the LG Soundbar (S70TR) model hasn’t met your expectations, and we appreciate your detailed feedback. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations. To improve your listening experience, we recommend resetting the soundbar by unplugging it from the power source for about 30 seconds and then reconnecting it. Additionally, you can check if firmware updates are available for your model through the LG Support website, as updates often enhance functionality. For guidance, visit https://www.lg.com/us/support/software-firmware-drivers. We’d love to help address your concerns further and explore potential solutions. Please send us a private message on social media @LGUSSupport so our team can assist you directly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Returned

DebF Posted 7 months ago

Sound system said wireless but they are not Returned them in their original box a day after we received it with returned TV but not received a refund yet. That was 3 weeks ago.

Hi, Deb. Thanks for reaching out about your LG Soundbar (S70TR) model and the return process.

We totally get how you’re feeling about the whole “wireless” thing and the wait for your refund. While the soundbar does have a wireless connection with the subwoofer and rear speakers, they still need to be plugged into a power outlet.

As for your refund, we know it can get a bit tricky when a sound system is part of a TV purchase. We suggest giving Best Buy customer service a call at 888-237-8289 to check on your refund status. For a clearer picture of the return and refund timeline for LG purchases, take a look at our FAQ here: https://www.lg.com/us/shop-lg/shop-faq. If you need any more help, just shoot us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Great for big rooms maybe.

Ghost Posted 1 week ago

If you have to buy a soundbar with your TV then something is very wrong. Either it was too loud or not loud enough. This would probably be a great soundbar if you have a big living room with high ceilings.

Unhelpful (2)

Posted 5 days ago

Hi, there. Thank you for sharing your thoughts about the LG Soundbar (S70TR) model. We understand the significance of an immersive audio experience that enhances your viewing environment and suits your preferences. Since room size and acoustics can make a big difference, one step you can try is adjusting the AI Room Calibration feature on the S70TR. This helps the soundbar automatically tune itself to your environment for more balanced volume and clarity. You can also explore additional soundbar tips here: https://www.lg.com/us/support/help-library/home-theater-menu-settings-soundbar-sound-plate-home-theater--1434720942578 and https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. If you’d like us to take a closer look or offer more tailored guidance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Poor Product

Bassman Posted 5 months ago

Product does not perform. Subwoofer and rear speakers do not connect.

Posted 5 months ago

Hi, Bassman. Thank you for reaching out to us about your LG Soundbar (S70TR) model. We appreciate your feedback and understand the importance of surround sound.

For your model, try re-pairing the subwoofer and rear speakers. Power on the soundbar and check the indicator lights; they should be solid when connected. If they blink, press and hold the Pairing button on the subwoofer or rear speaker until the light blinks rapidly, then wait for automatic reconnection. Keep the soundbar and speakers close to minimize interference.

For more help, visit: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816. If issues persist, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Didn’t work.

CindyT Posted 4 months ago

Subwoofer wouldn’t connect. It was faulty and returned it.

Posted 4 months ago

Hi, Cindy. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having your audio system perform the way you expect, especially when setting up a new subwoofer. If you decide to set up a replacement unit in the future, one helpful step is to perform a manual wireless connection reset by pressing and holding the PAIRING button on the back of the subwoofer until the LED blinks. Then, power on the soundbar to allow it to sync. More guidance here: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Piece of junk rated as excellent

GinaA Posted 2 months ago

Purchased as excellent condition open box, when I opened the box the unit had a lot of cosmetic damage. Contracted customer service and that was a total waste of time. On the positive side it seems to be working for now. Buyer beware!!!

Hi, Gina. Thank you for reaching out, and we understand the importance of receiving your LG Soundbar (S70TR) model in the condition you expected. Since the unit is currently functioning, one helpful step is to inspect the exterior panels and connection points to ensure the cosmetic damage hasn’t affected any structural areas or ports. This helps confirm that the soundbar will continue performing as intended. You can also review product details and support information for your model here: https://www.lg.com/us/support/product/lg-S70TR.CUSALLK. We’d be glad to take a closer look and explore what options may be available. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Excellent Open Box Condition YEAH RIGHT!

MichaelS Posted 8 months ago

I purchased an excellent condition open box geek squad certified sound bar. I planned on running a HDMI cable through the wall and purchased the appropriate length separately. I want to unpack the supposedly excellent condition set up and took an inventory. No remote two of the three required power cables. The sound bar grill has a huge dent in it and all of the speakers are scratched. It is unusable. I am returning it. Hey Best Buy!!! Do better!!! I would not even rate this as fair condition. Geek squad certified… yeah ok! It’s going back and I would like compensation for my trouble.

Hello there, MichaelS. Thank you for sharing your experience with us regarding your LG S70TR Home Theater Soundbar. We understand that the condition of the open box unit did not meet the "excellent" certification standards you expected from the retailer, and we understand your inquiry about the missing components and physical damage.

We understand that purchasing a certified item should mean receiving a product in top condition with all necessary components. Since the condition and missing accessories are related to the retailer's processing of the open-box unit, we are committed to helping you navigate this issue.
https://www.bestbuy.com/product/lg-5-1-1-channel-s70tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-atmos-wow-orchestra-black/JJ8VPZQWVT
Please send us a private message on Social Media @LGUSSupport. We would be happy to review the details of your purchase and assist with any product-specific questions you may have once you have a fully functional unit. We appreciate your patience.

—Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

LG - 5.1.1-Channel S70TR Review

BillE Posted 3 months ago

Poor sound quality-- granted that the space size i used this in is 400 sq feet so may have something to do with it, but the sound was so bad that no matter the setting words could not be understood. Als rear speakers need to be tethered with speaker wire. Maybe suitable for a small room??

Posted 3 months ago

Hi, Bill. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having clear, balanced sound—especially in a 400 sq. ft. space. One helpful step you can try is adjusting the AI Sound Pro or Clear Voice feature on the soundbar. These settings are designed to enhance vocal frequencies, which can make spoken words easier to understand in larger rooms. You can also try repositioning the soundbar slightly closer to ear level, as placement can make a noticeable difference in clarity.

For the rear speakers, the S70TR uses a wired connection to the wireless receiver, which is required for stable surround performance. You can review more setup guidance here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. We’d be glad to take a closer look and help you get the best performance possible. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue assisting you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Arlene Posted 7 months ago

Sound was terrible and couldn’t adjust the volume, so returned for a better model that turned out to be just as bad.

Posted 6 months ago

Hi there, Arlene. Thank you for sharing your experience with us. We understand that the LG - 5.1.1-Channel S70TR Home Theater Soundbar didn't meet your expectations regarding the sound quality and volume adjustment capabilities. We understand your inquiry and the dissatisfaction that led to the return of the unit. Your feedback about both the sound performance and the difficulty you encountered with the volume controls is important to us, and we appreciate you bringing these specific performance concerns to our attention.
We are committed to delivering high-quality audio products, and we want to ensure every customer can fully experience the immersive sound and features, such as Dolby Atmos and WOW Orchestra, that our systems are designed to offer. We would have been happy to offer simple steps to help optimize your experience, such as checking the settings in the soundbar's dedicated app or on the connected TV, which can often dramatically improve sound quality and volume
responsiveness. Our focus is always on ensuring the best possible home theater experience.
https://www.bestbuy.com/product/lg-5-1-1-channel-s70tr-home-theater-soundbar-with-wireless-subwoofer-and-rear-speakers-dolby-atmos-wow-orchestra-black/JJ8VPZQWVT
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Poor quality product and even worse retailer help

ChrisK Posted 3 months ago

Product defective from date of purchase. Tried to get it working with resets and time. Missed my return window by one day. 15 day returns only with Best Buy. Last purchase from Best Buy for me. Sad I loved them for many years. Zero help.

Hi Chris, thank you for sharing what’s been going on with your LG Soundbar. It’s clear you put real effort into getting the unit up and running, and missing the return window by such a small margin can definitely make the situation feel even more challenging. We appreciate you taking the time to explain your experience with the retailer as well.

You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-audio-how-can-i-reset-the-sound-bar--20154629490271.

If you’d like us to take a closer look at your unit or explore available options, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com.
- Avril <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Dont buy open boxes online

Clfg01 Posted 11 months ago

I bought a excellent condition open box of this product, and when i received it, it was missing lots of peices, had random cords in the box that didnt go with the product, and then the bar wouldn’t even turn on. I have bought open box before in store, with no issue. This was like I got sent somthing that wasnt even looked at before shipping it to me. When i returned it the gentleman behind the counter said they have had a lot of issues with online open boxes being returned for the same reason. I have no review on the product as it did not work, but I definitely don’t recommend buying open box online.

Posted 11 months ago

Hi, there. Thanks a bunch for sharing your experience with us. We totally get your concern about the LG Soundbar (S70TR) you received—it’s a bummer when things are missing, there are random cords, and it won’t even turn on, especially since you’ve had good luck with open box items before. We aim to provide complete, high-quality products and ensure a smooth experience.

We suggest giving the item a good check before it’s sent out next time.

Feel free to send us a private message on social media @LGUSSupport, and we’ll be more than happy to help you out with this order and make things right. We’re here to help you find a product that suits your needs perfectly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

do better

ErmalT Posted 1 year ago

when i bought it i plugged everything in and it worked fine for the night the next day I turned it on and and the sound bar was not connecting to anything no matter what I tried super dissapointing

Hi, Ermal. Thank you for sharing your experience with us. We understand your concern about the LG Soundbar (S70TR) model not connecting properly, especially after it worked fine initially. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let's try a quick troubleshooting step that might help resolve the issue.

Please try resetting your soundbar by pressing and holding the "Bluetooth" button on the remote for 10 seconds. This should clear any Bluetooth connection errors. After resetting, attempt to reconnect your device. For more help, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-bluetooth-not-connecting--20153197795421.

If this doesn’t resolve the issue, please send us a private message on social media @LGUSSupport with your details, and our team will gladly assist you further. We appreciate your patience as we work to find a solution. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

LG sound Bar

TomV Posted 4 months ago

After 1 month the sound bar still does not work. Waiting for the 3rd appointment to install. No one at the store knows how to connect to TV. Will never buy anything from Best Buy again!

Hi, Tom. Thank you for reaching out about your LG Soundbar (S70TR) model. We understand the importance of having your sound bar set up correctly, especially after multiple installation attempts and delays. One step you can try in the meantime is connecting the sound bar directly to your TV using the HDMI ARC/eARC port and ensuring SIMPLINK (CEC) is enabled in the TV settings. This often allows the TV to automatically detect and route audio to the sound bar. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver--20153207557627. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Sold a lemon

MichaelP Posted 6 months ago

Bought this as open box item but said excellent condition. Never worked right with my LG G4 TV. Terrible muffled sound. My son who’s a Sound Techy said I was sold a defective product. Best Buy says I’m past the return period and no help with warranty info. Very frustrating!

Hi, Michael. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We appreciate your feedback and understand how important it is for your audio setup to deliver clear, immersive sound, especially when paired with an LG TV.

If you're experiencing muffled sound, one helpful step is to check the Sound Out settings on your LG G4 TV. Go to Settings > All Settings > Sound > Sound Out, and make sure it's set to HDMI ARC or Optical, depending on your connection type. Also, confirm that Sound Mode is set to Standard or Clear Voice to avoid heavy processing that can distort clarity. You can find more setup tips here: https://www.youtube.com/watch?v=oBlEC8u1glQ. If you’d like help confirming warranty coverage or exploring service options, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Buyer beware

LeeG Posted 7 months ago

Giving it one star. I’ve been having issues with the subwoofer. I have never gotten close to max volume and I can hear a rattle at certain bass frequencies. Not sure if it’s a voltage issue, interference from WiFi or something broken. I’ve only had it one month. What a waste of money.

Hi, Lee. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We understand how important it is for your subwoofer to deliver clean, distortion-free bass, and we appreciate your detailed feedback. If you're hearing a rattle at certain bass frequencies, we recommend checking that the subwoofer is placed on a flat, stable surface and that no objects are touching or leaning against it. Also, try lowering the bass level in the soundbar’s audio settings to see if the issue persists at reduced output. You can find more setup and troubleshooting tips here: https://www.lg.com/us/support/product/lg-S70TR.AUSALLK. If you'd like us to take a closer look or assist further, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

TOTAL DISAPPOINTMENT!

pabs1 Posted 1 year ago

I was informed by the salesman that 4 sets of these speakers were in stock. I ordered them with a 65" OLED TV. I received the tv and was told there were no speakers available and would have to wait. After a week of waiting, they still had no idea on delivery of these speakers. I canceled my entire order. What a disappointment. When I spoke with the service manager, she offered nothing but attitude and negative remarks. She never attempted to even salvage the sale. I really don't believe she comprehends the magnitude of her position.

Hi, Pabs. Thanks for sharing your feedback with us. We understand your concern about your experience with the speakers and the service you received on your LG Soundbar (S70TR) model. We strive to provide exceptional services and ensure our customers are well informed and supported throughout their purchase journey. If you’d like to share your feedback directly with the right team, you may contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need any assistance with further actions feel free to reach out to us through private message @LGUSSupport. We’d love to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

LG S70TR Soundbar — poor raspy treble

DougJ Posted 1 year ago

I purchased this to pair with an LG OLED evo 65" TV. The overall sound experience from this soundbar is pretty subpar. The treble and voice are quite raspy and scratchy sounding. It includes several "bells and whistles" type features, but none can compensate for the overall disappointing sound. There are multiple sound modes as well as some limited custom settings. Overall it is a poor sound experience, especially at this price point. LG support was not very helpful in troubleshooting. I would recommend looking at other soundbar options.

Hi, Doug. Thank you for sharing your experience with the LG Soundbar (S70TR) model. We appreciate your feedback and understand that the sound quality hasn’t met your expectations, particularly when paired with your LG OLED Evo 65" TV. We strive to provide reliable, high-quality products exceeding our customer's needs. To enhance the sound experience, we recommend checking the sound modes and adjusting the equalizer settings on the soundbar. Sometimes, fine-tuning these settings can significantly improve clarity and reduce any raspy or scratchy sounds. Additionally, ensure the soundbar is placed in an optimal location for audio output. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. We’re committed to helping you get the best out of your soundbar. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting and support. Your satisfaction is important to us. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Customer Ratings & Reviews

LG - 5.1.1-Channel S70TR Home Theater Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos, WOW Orchestra - Black

Customer reviews

Rating Filter

Top Mentions

Worst O.B. Buying experience ever for LG Soundbar

Brand response from LG Digital Customer Care

No app support anymore, Please avoid and buy dif

Brand response from LG Digital Customer Care

Lg junk

Brand response from LG Digital Customer Care

A Huge Disappointment!

Brand response from LG Digital Customer Care

Returned

Brand response from LG Digital Customer Care

Great for big rooms maybe.

Brand response from LG Digital Customer Care

Poor Product

Brand response from LG Digital Customer Care

Didn’t work.

Brand response from LG Digital Customer Care

Piece of junk rated as excellent

Brand response from LG Digital Customer Care

Excellent Open Box Condition YEAH RIGHT!

Brand response from LG Digital Customer Care

LG - 5.1.1-Channel S70TR Review

Brand response from LG Digital Customer Care

Returned

Brand response from LG Digital Customer Care

Poor quality product and even worse retailer help

Brand response from LG Digital Customer Care

Dont buy open boxes online

Brand response from LG Digital Customer Care

do better

Brand response from LG Digital Customer Care

LG sound Bar

Brand response from LG Digital Customer Care

Sold a lemon

Brand response from LG Digital Customer Care

Buyer beware

Brand response from LG Digital Customer Care

TOTAL DISAPPOINTMENT!

Brand response from LG Digital Customer Care

LG S70TR Soundbar — poor raspy treble

Brand response from LG Digital Customer Care

Customer reviews

Rating Filter

Top Mentions

Worst O.B. Buying experience ever for LG Soundbar

Brand response from LG Digital Customer Care

No app support anymore, Please avoid and buy dif

Brand response from LG Digital Customer Care

Lg junk

Brand response from LG Digital Customer Care

A Huge Disappointment!

Brand response from LG Digital Customer Care

Returned

Brand response from LG Digital Customer Care

Great for big rooms maybe.

Brand response from LG Digital Customer Care

Poor Product

Brand response from LG Digital Customer Care

Didn’t work.

Brand response from LG Digital Customer Care

Piece of junk rated as excellent

Brand response from LG Digital Customer Care

Excellent Open Box Condition YEAH RIGHT!

Brand response from LG Digital Customer Care

LG - 5.1.1-Channel S70TR Review

Brand response from LG Digital Customer Care

Returned

Brand response from LG Digital Customer Care

Poor quality product and even worse retailer help

Brand response from LG Digital Customer Care

Dont buy open boxes online

Brand response from LG Digital Customer Care

do better

Brand response from LG Digital Customer Care

LG sound Bar

Brand response from LG Digital Customer Care