See more imagesLG - 50” Class UT75 Series LED 4K UHD Smart webOS TV (2024)
- Model:
- 50UT7570PUB
- SKU:
- 6578195
Highly rated by customers for:
See more imagesHighly rated by customers for:
FrankG Posted
The buttons are hard to see at night. We have to hold the remote directly under one of our two lamps, as so we don't hit the wrong button. It's been just over a week, and navigating the TV itself is a pain. The layout is busy and abilities are useless. It recognizes our Roku stick but that is as far as it goes. Finding an app that you want is extremely limited too. On a positive note, the picture and sound is good.
Posted
Hi, Frank. Thank you for sharing your thoughts with us. We're happy to hear you're enjoying the picture and sound quality of your LG TV (50UT7570PUB) model! However, we understand your concerns about the button visibility and navigation experience, and we're here to help make things better for you. We aim to provide high-quality products and ensure a smooth viewing experience.
For the button visibility issue, have you thought about adjusting the settings for the TV’s picture mode or checking out any "Accessibility" features? That might help with on-screen navigation at night. You could also try tweaking the contrast or brightness settings, which might improve visibility in low-light situations.
Regarding the Roku stick, if you're having a bit of trouble accessing more apps, it might be a good idea to check if your TV’s software is up to date. Software updates can often fix app issues and enhance the overall interface. If you need guidance on that, feel free to visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
If you’d like more help, just send us a private message on social media @LGUSSupport. Our team would be more than happy to walk you through some additional troubleshooting steps or chat about potential solutions to improve your experience. Take care! ^Juvy
The 50-inch LG UHD TV offers impressive picture quality with vibrant colors and sharp detail, making movies look stunning and immersive. However, the overall performance feels slow, especially when navigating menus or switching between apps, which can be frustrating at times. While the visual experience is excellent, the lag in response time affects usability.
Posted
Hi, Bryan. Thanks so much for sharing your thoughts on the LG TV (50UT7570PUB) model. We’re glad to hear you’re enjoying the vibrant picture quality and immersive visuals.
To help improve responsiveness when navigating menus or switching apps, we recommend checking for available software updates by going to Settings > All Settings > Support > Software Update. Keeping your TV up to date can enhance performance and resolve lag-related issues. You can also try disabling unused apps running in the background and reducing animation effects in the settings menu. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you’d like personalized assistance, you’re welcome to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
BestGuy Posted
It was excited to receive the package. However, after opening the box and setting up the TV, it was disappointing to see that it couldn't be used with internal crack on the screen. There's no physical crack on the screen nor the box as we checked over and over again. We had to request a return immediately on the same day.
Posted
Hi, there. Thanks for sharing your feedback with us. We understand your concern about your experience with the LG TV (50UT7570PUB) model, finding it unusable due to a display issue, especially with no visible damage to the packaging. We really aim to provide great service and make sure all our products are packed up nicely. Sometimes, though, things can go a bit sideways during shipping. While it’s not common for panels to get damaged on delivery, we always suggest checking the unit right away and letting us know if anything seems off, which you did perfectly!
If you haven’t wrapped up the return with the retailer yet, we’d love for you to reach out to @LGUSSupport on social media. Just share some photos of the issue along with your proof of purchase, and we’ll be more than happy to help move things along or assist you further with the return process.
We really want your excitement to be matched by a perfect product, and we’re here to make sure that happens. ^Juvy
CC8828 Posted
Do not buy this tv. Despite my apartment having extremely fast internet and none of my other devices having issues, the tv takes forever to load and launch all the streaming apps. The UI is slow and clunky. Once the video finally loads, it’s blurry and crashes intermittently
Posted
Hi, there. We appreciate your feedback on the LG TV (50UT7570PUB) model. We understand how important it is to have a smooth and responsive experience when streaming your favorite content. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To improve performance, we recommend ensuring your TV's firmware is up to date by going to Settings > All Settings > Support > Software Update and checking for any available updates. Additionally, try resetting the Home Dashboard by unplugging the TV for 5 minutes and reconnecting to your network. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If the issue persists, we'd love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. ^Juvy
MigueM Posted
The remote control never worked , the only way it would , if I smacked it hard enough for it to work again… and now I have a tv without a remote…
Posted
Hi there, MigueM. Thank you for sharing your experience with us. We understand your inquiry regarding the remote control for your 50UT7570PUB TV not working properly. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-50-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578195.p?skuId=6578195
We appreciate your patience. —Renzo
RayA Posted
Barely used this tv in 10 months. Maybe 10 hours total. I tuned it was was watching the it shut off out of the blue. I heard a sound and a smell. When I got it to turn on it has no sound.
Posted
Hi, Ray. Thank you for sharing your experience with the LG TV (50UT7570PUB) model. We understand how unexpected it can be when a TV shows signs of malfunction, especially with such limited use. If your unit shuts off suddenly and now has no sound, we recommend unplugging the TV for about 60 seconds, then plugging it back in to perform a soft reset. Also, check that the audio settings haven’t defaulted to an external speaker or Bluetooth device. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-intermittent-sound-issues-on-an-lg-tv--20153130415089. For further assistance or to have us take a closer look, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
KizitoA Posted
Best Buy socks. Travel to the store and received a broken tv. Drove 1 hour and paid $7 toll fare only to receive a damaged tv. Hope the refund was processed properly
Posted
Hi there, thank you for sharing your experience with the LG 50UT7570PUB TV. We appreciate your feedback and understand how important it is for your purchase and delivery experience to go smoothly — especially when you've invested time and travel to pick up the product.
Your note about receiving a damaged unit and the added toll expense highlights the need for better quality control and communication at the point of sale. We hope your refund was processed promptly and that you're able to find a replacement that meets your expectations. You may contact Best Buy's Customer service 1 (888) 237-8289.
If you’d like to explore product details or support resources for the 50UT7570PUB, you can visit our official page here: https://www.lg.com/us/tvs/lg-50ut7570pub-4k-uhd-smart-tv. And if you need help with any LG product or want us to look into anything further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
Thank you again for your feedback — it helps us improve. – Avril
CameronV Posted
This tv was brand new, bought it won’t turn on just lights up red where the power button is, looked it up seemed to be a common theme with LG TVs and tried every method still won’t turn on. Don’t recommend
Posted
Hi, Cameron. We appreciate you taking the time to share your experience with the LG TV (50UT7570PUB) model. We understand your concern about a brand-new TV not powering on—especially after trying all the recommended steps. We really aim to provide great products and a smooth viewing experience for everyone.
If you see the red standby light but the TV isn’t powering up, you might want to try unplugging it from the wall for about a minute. After that, just press and hold the power button on the TV (not the remote) for around 10 seconds before plugging it back in. If you need more info, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. If that doesn’t do the trick and you’ve already tried similar steps, we might need to take a closer look at what’s going on.
We really want to help you get this sorted out quickly! Just send us a private message on social media @LGUSSupport with your purchase details, and we’ll be happy to assist with service options or what to do next.
We’re here for you and appreciate the chance to help. ^Juvy
CharlieT Posted
Returned the next day!! Powered on and off at random. Was told it was my electrical outlet. Replaced it with a Samsung and that outlet magically works!!
Posted
Hi, Charlie. Thank you for sharing your feedback with us. We understand your concern about experiencing the LG TV (50UT7570PUB) model, powering on and off at random. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. This issue could be related to a software glitch or power connection.
We recommend checking the power cable and ensuring it's securely connected. You could also try performing a soft reset by unplugging the TV for about 10 seconds and then plugging it back in. Since you already returned the product, we respect your decision. If you want to give LG another chance in your future purchases, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you. ^Juvy
AdrianoF Posted
TV is dead just 2 months after warranty expired. Coincidence?
Posted
Hi, Adriano. Thank you for reaching out about your experience with the LG TV (50UT7570PUB) model. We understand how important it is for your TV to deliver lasting performance beyond the warranty period. If the unit isn’t powering on, one helpful step is to unplug the TV for 60 seconds and then plug it back in to reset the internal components. Also, check that the power outlet is working by testing it with another device. You can find additional troubleshooting tips and support resources here: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. If you'd like us to assist further or take a closer look, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here ready to help. ^Juvy
BradS Posted
Unbelievably poor experience that I will be sharing on Social media
Posted
Hello there, BradS. Thank you for sharing your experience with us regarding the LG 50 Class UT75 Series LED 4K UHD Smart webOS TV (2024). We understand your inquiry and are here to help you get the positive experience we aim for with all our products.
We understand that you have had an unbelievably poor experience with the UT75 Series TV. While you did not specify the exact nature of the issue, we want to ensure any performance concerns you are having are addressed. A simple troubleshooting step that can help resolve unexpected sluggishness or app issues in the webOS is performing a power cycle, also known as a hard reset. You can do this by simply unplugging the TV from the wall outlet for 60 seconds before plugging it back in and turning it on.
https://www.bestbuy.com/product/lg-50-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZQZZT
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
EdwinxR Posted
Bad product Very poor image and sound quality I don't recommend it to anyone
Posted
Hi, Edwin. Thank you for sharing your feedback on the LG TV (50UT7570PUB) model. We understand your concern about not satisfied with the image and sound quality. We want to ensure you have the best experience possible with your LG TV, and your concerns are important to us.
For the image quality, you might want to check the picture settings to make sure it's optimized for your environment. Adjusting settings like sharpness, contrast, and brightness can sometimes improve the picture. As for the sound, you may want to try adjusting the sound mode or consider using an external sound system like a soundbar for a more enhanced audio experience. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 and https://www.lg.com/us/support/help-library/lg-tv-audio-problems--1388777718317LST.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further in troubleshooting or finding a solution to improve your TV’s performance. ^Juvy
Cynthia Posted
I had to waited in a que to purchase a TV. Waited or 10 minutes for help.
Posted
Hi, Cynthia. Thank you for sharing your experience regarding the LG TV (50UT7570PUB) model. We understand your concern about waiting in a queue for assistance. We strive to provide a smooth and efficient experience for our customers, and we appreciate your patience.
If you have any questions or concerns about your new TV or need assistance with setup, feel free to reach out to us. We’d be happy to help ensure you get the most out of your purchase.
Please send us a private message on social media @LGUSSupport, and our team will assist you directly with any support you need. We’re here to help. ^Juvy
MariaA Posted
Arrived broken, wish I could have used it. Too bad
Posted
Hi there, MariaA. Thank you for sharing your experience with the LG TV model 50UT7570PUB. We understand your inquiry regarding the condition of your unit upon arrival. Since this purchase was made through Best Buy, we recommend reaching out to their customer service directly for assistance with delivery or replacement options.
https://www.bestbuy.com/site/lg-50-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578195.p?skuId=6578195
If you have any product-related questions in the future, feel free to send us a private message on Social Media @LGUSSupport. We're here to help. —Renzo