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NickK Posted
Unfortunately when i set up the tv it would flash on and off and act weird then it would shut off returned it got another one same thing i guess they do not test their tvs before selling them
Posted
Hi, Nick. Thanks for sharing your experience with the LG TV (65QNED92AUA) model. We understand how important it is for your TV to perform reliably right out of the box.
If your unit is flashing or shutting off unexpectedly, we recommend performing a power reset by unplugging the TV for 60 seconds, then plugging it back in directly to a wall outlet (avoiding surge protectors or extension cords). This can help stabilize the power flow and reset internal components. You can also check for a firmware update by going to Settings > All Settings > Support > Software Update. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-can-i-update-the-tv-software--20154713237319. If you'd like us to take a closer look, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
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PageH Posted
Hadappointment no one showed or called can’t reach geek squad for more inf. Thought Best Buy was more reliable. Wrong
Posted
Hi, Page. Thank you for reaching out and sharing what happened with your LG TV (65QNED92AUA) model's appointment. We understand the importance of having a reliable service visit—especially when you’re counting on a scheduled time, and no one arrives or contacts you.
For situations where a scheduled service doesn’t occur, one helpful step is to check the appointment status directly through your Best Buy account or the Geek Squad service page, as updates sometimes appear there before anyone reaches out. If you haven't done so yet, we also recommend contacting Best Buy customer service at 888-237-8289 for potential solutions. If your TV is already set up and you’re experiencing any performance issues, you can also review helpful support resources here:
https://www.lg.com/us/support/product/lg-65QNED92AUA. We’d be glad to document your experience and assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and help move things forward. ^Juvy
<img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />