See more imagesLG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- Model:
- OLED65G5WUA
- SKU:
- 6621810
Highly rated by customers for:
See more imagesHighly rated by customers for:
Maximus Posted
The tv was open box in excellent condition. Let me start by saying first of all i got the tv and it didnt come with the remote control that goes with the tv. They couldn't find it they end up giving me a universal remote (Red Flag) so i had them put the tv up and the installer proceeds to pull up the setting and the tv has over 3000 hours on it ( really high for excellent) and on top of that the advertising of LG is burned into the pixels you can see an entire marketing ads in the background. Horrible open box experience! They are on the way to get this tv tomorrow. Definitely buying new . By the way the tv was over $1,500 bucks .lesson learned!
Posted
Hi there! We appreciate you sharing your experience with the open‑box LG OLED TV. It sounds like the missing remote, high usage hours, and visible image retention made this purchase far from what you expected, and we understand how important it is to receive a unit that meets the condition advertised. We’d be glad to take a closer look into this situation and help you get the right support.
If you’d like further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can review the details with you.
You can also explore helpful OLED TV resources here: https://www.lg.com/us/support/help-library
I got the Open Box unit home and it had Burn in… it should never have been sold. But I digress, the store manager in St Matthews Kentucky tried to make the return as difficult as possible, I ended up buying a TCL QM9K in place and it is a much better product all around. I’m sure LG is a good brand but my first experience with an OLED was less than great… I don’t think I will be buying an OLED in the future because of this experience. Hopefully others have a better experience with this.
Posted
Hi, there. Thank you for reaching out about your LG TV (OLED65G5WUA) model. We understand the importance of having confidence in the condition of an open‑box purchase. For future reference regarding OLED panel maintenance and management, please note the following preventive troubleshooting step: Use the Pixel Cleaning Feature: To keep the display and avoid temporary image retention on an OLED panel, the TV has an automated Pixel Cleaner function. You can manually run it by going to the settings menu under All Settings > General > OLED Care > OLED Panel Care, and selecting Pixel Cleaner. This process recalibrates pixels for consistent brightness and color distribution on the screen. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-image-burnin--20152745607830. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
ThomasB Posted
I had this TV for 3 weeks. One day at the bottom of the screen, a roughly 1/2 inch high by 2 inch wide patch showed at the bottom. The screen was cracked outward and the glass partly melted. Approximately 1 inch to the left, the bottom of the TV was scalding hot. Leave the TV on like that for too long, and it blows the fuse. LG says the screen is cracked, so I have to take the loss on it. It is cracked OUTWARD. And melted. $3000 loss on a TV I only had 3 weeks. LGs warranty is useless.
Posted
Hi, Thomas. Thank you for reaching out and sharing your experience with the LG TV (OLED65G5WUA) model. We understand how important it is to have a reliable and high-performing TV, especially one as advanced as the OLED series. What you’ve described sounds highly unusual. For safety and performance, LG TVs are designed with thermal protection and fail-safes to prevent overheating. If the unit is showing signs of outward cracking and heat damage, we recommend unplugging it immediately and not using it further. While physical damage typically falls outside standard warranty coverage, we’d like to take a closer look to ensure all options have been explored. You can also review support resources for your model here: https://www.lg.com/us/support/product/lg-OLED65G5WUA.AUS. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details and any photos of the issue. We’re here to help however we can. ^Juvy
TomL Posted
Just to be clear, the Lg 5G is an excellent TV and I rate it 5 stars. However, Best Buy receives an "F" for customer service. I purchased an LG G4 65" in July with delivery scheduled a month later. On the delivery day, nobody showed up and nobody called. I got very little sympathy from Best Buy due to lack of inventory. Customer service rescheduled for a month later and a few days ahead, customer service said again, no inventory on the Lg G4. They suggested I upgrade to the latest Lg G5, true bait and switch. Being so sick of this, I caved and spent $650 more for the G5 which came in as scheduled. But wait. The G4 came with a TV stand which is what I originally wanted, not a wall mount as I don't have the electrical hook-up. So, the G5 shows up only with the wall-mount option and no stand. Customer service failed to communicate that to me when the bait and switch conversation began. Customer service again showed no sympathy and said my only option was to purchase a $99 TV Stand for the G5. They would not give me one for no charge and take the wall mount back. I should have returned the Lg G5 when I had the chance but being totally dissatisfied, I just wanted to get this nightmare over with. Bottom line, I'll never buy another TV from Best Buy.
Posted
Hello there, TomL. Thank you for sharing your experience with us regarding the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV. We appreciate your very positive feedback on the performance of the television itself. We understand that your experience with the authorized retailer's service and the confusion regarding the included accessories for your specific TV model did not meet your expectations.
We understand your inquiry about the TV stand. For the LG G Series OLED models like the G5, the unit is specifically designed for a sleek, flush-to-the-wall appearance and comes standard with the included wall mount hardware. The corresponding TV stand is an optional accessory that must be purchased separately, as the G Series is engineered with wall mounting as the primary installation method.
https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Verocious530 Posted
The LG G5 OLED itself is an incredible TV — amazing picture quality, color accuracy, and HDR performance. However, the delivery experience through Best Buy was one of the worst I’ve ever had. My original delivery date was missed without notice. I was given conflicting information from multiple reps — one even told me it was “canceled as high risk” without my knowledge. I had taken the day off work and prepped for the delivery that never came. When the replacement finally arrived, the TV was transported on its side in the back of a pickup truck, which Best Buy employees had earlier refused to allow me to do myself, citing risk of damage. Sure enough, the back panel ended up warped and loose. Customer service offered only an exchange or refund, and refused to take accountability for the poor handling and lack of communication. I’m now proceeding with an exchange, but after this experience, I’ll likely purchase future TVs elsewhere. The TV deserves 5 stars — but the service and delivery process barely earn 1.
Posted
Hi, there. Thank you for sharing your experience with the LG TV (OLED65G5WUA) model. We're thrilled to hear you're enjoying the stunning picture quality and performance of this model. It's truly designed to deliver a premium viewing experience.
We understand how important a smooth delivery process is, especially for a flagship product like this. While LG doesn’t directly manage third-party delivery logistics, we recommend inspecting the unit during setup to ensure the back panel and screen are properly aligned and secure. If you notice any physical damage, it's best to proceed with the exchange to ensure long-term reliability. You can find setup tips and support resources for your model here: https://www.lg.com/us/support/product/lg-OLED65G5WUA.AUS. If you’d like help getting the most out of your new TV once it arrives, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com and we’ll be happy to assist. ^Juvy
WBinNYC Posted
I am extremely disappointed with Best Buy’s handling of what was supposed to be a premium TV purchase and installation experience. I bought an LG G5 television along with Best Buy’s basic installation and carry-away services. Because the LG G5 does not include a stand, I also purchased a high-quality Sanus stand from Best Buy and fully assembled it myself in advance. All that was required from Best Buy was to attach the bracket to the TV and place it onto the already assembled stand. When the television was delivered, I personally witnessed the delivery personnel dragging the boxed TV on its side while exiting the elevator, immediately raising concerns about how the product had been handled. Given that concern, it became even more important that a Best Buy–sanctioned installer perform the unboxing and setup to confirm the TV was operational and undamaged upon delivery. The following day, the installation team arrived and flatly refused to place the TV on the stand—despite the fact that this is far simpler than wall-mounting, which is the typical requirement for a G-series TV. The installers appeared unfamiliar with the LG G5 product, spoke very limited English, and would not proceed with setup at all. To be clear, I did not need wiring help, speaker setup, or technical coaching—I simply wanted a Best Buy representative to verify that the television survived delivery and was functional. I then contacted customer service and received no meaningful assistance from an agent named Cesar. After spending a significant amount of money with Best Buy, I am left with nothing but an unboxed television and zero accountability. For a company that markets itself as product-focused and service-driven, this experience reflects a poor customer service culture and broken execution model. Next time, I’ll take my business to another company.
Posted
Hi, there. Thank you for sharing your experience with us regarding the LG TV (OLED65G5WUA) model. We understand how important it is for a premium TV purchase to be handled with care and professionalism, and we appreciate you taking the time to detail what happened.
The LG G-series is designed primarily for wall mounting, which is why it does not include a stand in the box. When using a third-party stand such as Sanus, the TV can absolutely be placed securely once the bracket is attached. To ensure proper setup, we recommend verifying that the bracket is compatible with the VESA mount specifications of the OLED65G5WUA (300 x 200 mm). This step helps confirm that the TV can be safely mounted on your stand. You can find more information about your model’s specifications and setup here: https://www.lg.com/us/support/product/lg-OLED65G5WUA. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide additional support tailored to your unit. ^Juvy
CPVUSA Posted
The picture has problems - despite massive troubleshooting and investigation. Second, despite shopping on the Best Buy Web Site, I unknowingly purchased from a 3rd party vendor, even though financing is from Best Buy. 3rd party will not take return without complete original packaging, and Best Buy staff was rude and indignant during communications of trying to initiate a return. Lastly the LG folks sent out a person telling me my eyes were wrong, despite getting a dozen people to acknowledge the faults and pictures directly to LG. LG would not exchange the faulty TV. I am left with a lemon and costly legal fees. LG and Best Buy have lost my business.
This review is from LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Posted
Hi, there. Thank you for sharing your experience with the LG TV (OLED65G5WUA) model. We understand how important picture quality is, especially when you've invested in a premium display, and we appreciate the effort you've made to troubleshoot and document the issue.
For persistent picture concerns, we recommend checking the Picture Test feature in your TV’s settings under Support > OLED Care > OLED Panel Care > Picture Test. This can help identify panel-related issues independently of external sources. You also visit this link for additional troubleshooting tips: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you'd like us to take another look or assist with next steps, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
CathyE Posted
Tv was amazing but there was not a remote inside and when i came in and talked to them they acted like i was lying. I had to buy one online because they didnt have one. Why should i pay for one that i pay $2,000 for the tv.
Posted
Hi, Cathy. Thank you for reaching out about your LG TV (OLED65G5WUA) model. We understand the importance of receiving every accessory that should come with your TV, especially after investing in a premium model. One helpful step you can take is to check the product box contents list on our official support page to confirm what is included with your model: https://www.lg.com/us/tvs/lg-oled65g5wua-oled-4k-tv. If you ever need to pair or set up the replacement remote you purchased, you can also perform a quick remote reset by holding the Home and Back buttons simultaneously for a few seconds to re‑establish connection with the TV. If you’d like us to look into this further or assist with anything else related to your LG experience, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
PatF Posted
Screen resolution is wonderful. The "clicker" to gain access to the tv features is buggy and hard to operate. The total lack of an instruction manual to operate the system is just stupid. I hired Geek Squad to install and demo the tv and while the guys were nice they were not cut out to explain things. I got vague answers to questions and suggestions to visit the web (e.g., You Tube) to get answers. I've spent about 8 hours so far wading through screens trying to figure of how to operate things. I admit part of the problem is I have external speakers and other equipment running through a receiver, but what else is new. Reaching anyone at Best Buy for support is a bad joke. To spend thousands of dollars on a product that is impossible to operate correctly is just sad. Wish I had not purchased it, but it's just too much trouble to start over.
Posted
Hi, Pat. Thank you for sharing your experience with us. We appreciate your feedback and understand how important it is for your LG TV (OLED65G5WUA) model to be easy to set up and operate, especially when using external speakers and receivers.
For the remote control (“clicker”), one helpful step is to ensure the batteries are fresh and properly seated, then perform a remote re-pairing with the TV by pressing and holding the Home and Back buttons simultaneously for about 5 seconds until the pairing message appears. This often resolves buggy or unresponsive behavior. You can also access the full digital manual and setup guides here: https://www.lg.com/us/support/product/lg-OLED65G5WUA.AUS. If you need further assistance with your unit or setup, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy
BrianM Posted
It looks fantastic in the store! Unfortunately, I can't tell you how it is at home as we're still waiting on the TV stand to be delivered. This TV is meant to be hung on a wall, and it does not come with a stand. Our situation requires us to put it on a stand, so beware that if you need the stand too, it may take weeks before you get it, as it is a special order.
Posted
Hi, Brian. Thank you for sharing your feedback with us regarding your LG TV (OLED65G5WUA) model. We totally get how excited you are to set up your new TV and waiting for the stand to arrive. We really aim to provide dependable, top-notch products and great service to make your experience as smooth as possible.
You're right that the LG G-series OLED TVs are mostly made for a flush wall-mount setup, which is why the stand is just an optional extra for those who want or need a tabletop arrangement. While you’re waiting for your stand, a handy tip to keep your new TV safe is to leave it in its original packaging, standing up in a secure, dry spot away from foot traffic to avoid any accidental bumps.
If you need more help or want us to check on the status of your stand order, just drop us a private message on social media @LGUSSupport. Our team would be more than happy to help you out. ^Juvy
AjayV Posted
Purchased and opened the box and product doesn’t stand comes with stand . Returned next morning . It’s only comes with mount stand. Salesperson never told me about that. They should to customers that only comes with mount stand .
Posted
Hello there, AjayV. Thank you for sharing your experience with the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV. We understand that the television did not meet your expectations because it is designed with the One Wall Design and includes only the wall mount, not a traditional stand. We understand your inquiry and the frustration of discovering this upon opening the box, particularly if this feature was not clearly communicated at the point of sale.
We appreciate you bringing this feedback to our attention regarding the communication about the included accessories. The G5 series is specifically engineered for an extremely flush wall mount installation to achieve its signature gallery look, which is why a separate stand is not included but can often be purchased separately if a tabletop installation is preferred. We aim for complete clarity in all product feature descriptions. We value your feedback on the importance of explicitly highlighting the wall-mount-only design.
https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4
For further assistance and to explore possible solutions for any specific concerns you may have regarding the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work diligently to assist you. —Renzo
Blahblah Posted
https://t.ly/ZWM64 rtings review speaks for itself. Did LG even test this TV before shipping? What the heck!
Posted
Hi there! Thank you for sharing your experience with us. We understand your inquiry about the HDR-10 feature on your LG OLED65G5WUA. We apologize for the trouble you’ve encountered. While we cannot speak directly to the testing or inspection process at Best Buy, we always recommend contacting them for assistance with the product, especially if it’s related to a possible defect or performance issue.
For troubleshooting, you can check if HDR is enabled in the settings of your TV. Make sure that your HDMI cable supports high bandwidth for 4K HDR content, as using an older or lower-quality cable may impact performance.
https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810
If the issue persists, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further in exploring potential solutions.
We appreciate your patience.
—Renzo
PhilipW Posted
Zero stars. "Window" for delivery & setup was 12 hours 7AM-7PM. Unacceptable. Nobody came. Nobody Called. WhenI called I was offered new 12 hour window delivery appointment, not next day but in 3 weeks. Terrible service.
Posted
Hi there, PhilipW. Thank you for sharing your experience with us. We understand that the delivery and setup of your LG 65” Class G5 Series OLED TV (Model OLED65G5WUA) did not go as expected. We apologize for the inconvenience this has caused.
For issues with delivery and setup, we recommend contacting BestBuy directly, as they manage the logistics and scheduling. Please let them know about your experience, and they should be able to assist you further.
https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810
If you need further assistance from LG, please send us a private message on Social Media @LGUSSupport, and we’d be happy to help. We appreciate your patience.
—Renzo
WilliamC Posted
My installation appointments were lost and delayed three times over a 4 week period. I finally in frustration canceled the entire $4000 dollar order
Posted
Hi there, WilliamC. Thank you for sharing your experience with us. We understand your inquiry regarding the repeated delays and lost installation appointments for your OLED65G5WUA TV. We would be more than happy to assist you further. Please feel free to contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810
We appreciate your patience. —Renzo
AlbertC Posted
The geek S. came over yesterday to set the tv up and it doesn't work and now telling me I have to wait till Aug. 28 for a replacement.
Posted
Hi Albert, thank you for reaching out and sharing what’s going on with your OLED65G5WUA. It’s definitely not the experience anyone expects when setting up a brand-new TV, and we appreciate you keeping us in the loop.
While you're waiting for the replacement, you can explore helpful resources like setup guides, warranty details, and troubleshooting tips on the LG OLED65G5WUA support page https://www.lg.com/us/support/product/lg-OLED65G5WUA.AUS. If anything changes or you need assistance in the future, feel free to send us a DM at @LGUSSupport so we can support you directly. - Avril