LG 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built In Intelligence Black Steel DLGX4001B

Customers are saying

Customers consistently note the excellent overall performance of the 7.4 Cu. Ft. Stackable Smart Gas Dryer, praising its quiet operation and effective drying capabilities. Many appreciate its ease of use and large capacity, with some highlighting the benefits of the steam function and sleek design. However, a few customers have expressed concerns regarding the interior light, visibility of settings, sensor performance, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 1 out of 5 stars
Dryer door design flaw
Tracewags Posted 2 years ago
Dryer door doesn’t fully close/seal. Had service come look at it and apparently that’s just the way it’s made. Problems is it lets lint/stuff get outside of the dryer. It keeps the seal a mess and stuff ends up on the door frame and sometimes on the floor in front of it. Wouldn’t purchase this had we known. Our old LG dryer was great for 18 years and the door fully closed/sealed.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, there. Thank you for taking the time to provide us with your feedback regarding your experience with the LG Dryer DLGX4001B) model. We understand that a properly sealed dryer door is crucial to prevent lint and debris from escaping the unit. We regret any frustration this has caused you, especially considering your positive experience with your previous LG dryer. We assure you that we take your concerns seriously and are committed to finding a solution for you. If there's anything else we can do to further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Worst company I've ever dealt with. Don't buy LG
ChristopherU Posted 2 months ago
None of the cycles work except Timed Dry which bypasses the thermistor and moisture sensor. LG says it's User error because the panel isn't showing an error code. I've argued with them for hours and gotten nowhere. They refuse to send a technician and I am stuck with a $1k broken dryer. Terrible company
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 2 months ago
Hi, Christopher. Thank you for reaching out, and we understand the importance of having your LG Dryer (DLGX4001B) model operate the way it should. To improve sensor-dry cycles, clean the moisture sensor bars inside the drum. Fabric softener sheets and detergent can coat the sensors, hindering moisture detection and causing premature cycle termination without error codes.

Gently wipe the two metal bars near the lint filter with a soft cloth and rubbing alcohol to restore moisture detection and resume automatic cycles. For more guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-how-to-clean-the-humidity-sensor--20153089283667 and https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. We want to take a closer look at your case. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Good luck with warranty service
TheodoreH Posted 7 months ago
Purchased a new LG HE washer and dryer set. The washer wouldn't dispence fabrics softener from the first day it was installed which I thought may be user error even though I have had two other sets dating back to 2012. The dryer just started making a vibration noise. After over an hour and a half dealing with LG tech support they tried convincing me it sounds normal. Then why did the noise just start and why have my other units never sounded like this? They said I would be charged for them to repair my two month old unit that is under warrant. Would not recommend buying LG anymore! Clearly they are now making trash like most of the manufacturers out there and they don't want to warranty their issues
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 7 months ago
Hello there, TheodoreH. Thank you for sharing your experience with your LG 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence (Black steel). We understand your inquiry regarding the new vibration noise you're hearing from the dryer and the difficulty you had with the previous service call and the discussion about potential warranty charges. We also understand that the unit didn't meet your expectations due to these concerns.
https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-gas-dryer-with-steam-and-built-in-intelligence-black-steel/J7G564PZY6
Your feedback is important, and we'd like to assist you further. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Horrible customer service
ThomasS Posted 4 months ago
Best Buy customer service is probably the worst customer support ive ever dealt with. I had an issue with my order on the delivery. I tried calling customer service correct issue and cannot get anyone for several days. I did do the online chat option took several hours and got nowhere. I was told I would get a call within a few days and never got one. I will never buy any other appliances buy again.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 4 months ago
Hi, Thomas. Thank you for reaching out about your LG Dryer (DLGX4001B) model. We understand the importance of having a smooth delivery and support experience. One helpful step you can try with this model—once everything is fully set up—is to run the Flow Sense check by ensuring the exhaust duct is clear and the venting is not restricted. This helps the dryer operate efficiently and prevents drying delays. For more guidance, visit https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Brns my clothes
AdrianaW Posted 6 months ago
My washer broke after using it for 18 years. When I replaced the washer my husband said we should replace the dryer to match the washer . I wish I had not listened to my husband the old washer dried my clothes perfeclty this one burns my clothes even in the normal setting.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 6 months ago
Hi, Adriana. Thanks for sharing your experience with the LG Dryer (DLGX4001W) model. We understand how important it is for your laundry to come out dry and undamaged, especially when upgrading your setup.

If clothes are overheating or getting scorched on the Normal setting, one step you can try is switching the Dry Level to Low or using the Delicates cycle, which uses lower heat. Also, make sure the lint filter and exhaust duct are clean and clear, as restricted airflow can cause heat buildup. This model also includes Sensor Dry, so using Time Dry with a shorter duration may help fine-tune the results. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-burning-or-discoloration--20152469727440. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
A VERY SAD TALE AND AN ANGRY CONSUMER
teacher Posted 4 years ago
It has been a month since I purchased the washer and dryer and it has been sitting in my garage for over two weeks. 3 times, men in third party trucks have come to install and couldn't because parts or kits were not sent with them. A fourth time, a NJ storm prevented Piscataway facility from sending the appliances. I received no call telling me that anything was wrong. One time they were to arrive between 12 and 6pm. They arrived at almost 7--didn't have the parts and told their dispatcher that one man had gotten hurt at the last install and couldn't do mine--a lie!!!!!! Dispatcher thought they were ashamed that they couldn't do the job. Maybe! I went back to the store in Holmdel 3 times to tell them what was happening because your computer system was telling me all incorrect things. They truly tried to help. At one point, I got the missing kits from the store so, I thought, the items could then finally be installed. This last time, Friday, yesterday, they arrived as expected and could not install because the wrong gas line was given to me! It wasn't long enough! My husband went to a plumbing store to buy a longer one. Of course, the men couldn't wait until he returned because they were on a schedule. I was told by Piscataway that I would get a call today to schedule another date to install. In the meantime, your computer system tells me that everything was completed when nothing was!!!!!!!!!!!!!! This is ridiculous! Get my puchases installed!
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LGAnswers
Posted 4 years ago
We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Beware of purchases from the outlet
SarahM Posted 2 years ago
I was referred to the outlet store when planning to purchase a brand new washer and dryer. I went to the outlet and found this dryer which was the one I was looking for. No one could tell me what was wrong with it. I didn't see any significant scratches or dents and I was led to believe most of the issues would be cosmetic. Once it was delivered and installed it made a bad noise that seemed to be coming from the drum. I had it returned. I was able to get my money back which I took to another store and bought a brand new dryer. I will never buy from the outlet again and I will never buy an appliance from best buy.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi there. Thank you for bringing this to our attention. We apologize for the disappointment and inconvenience you experienced with your purchase at our outlet store. It is never our intention for our customers to receive a product that does not meet their expectations. We appreciate you sharing your feedback with us and we will use it to improve our processes and services moving forward. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
never buy from BEST BUY ever- they dont help
jums Posted 5 years ago
never buy from best buy ever . i would never want my friends or family to go through hours of follow-up frm 25/11/20 to 12/8/20. we have had 4 service calls(each is an 1.5 hr long call-as no things is reordered nor noted on account.) and still i am unable to even do one load of laundry my old machines are disconnected and in garage(they damaged our new basement while bring the new ones inn-thats another followup) and new one is useless doesn't dry a single cloth.4 times people have come they dont know what is wrong as my vent have no clog at all and machine is giving error of d95 .no technician is sound in his job all are contractors and give hardly 10-15 min.they dont have booties and will talk with mask down .no professionalism. even if u complain there is no record notes you on other end are wasting you time on phone. last agent left saying change the machine.and for that i am asked to go to store as i got it in deal so i hv to go to store.they cant do any adjustment .-its harrestment nothing else. our old GE machines were working perfectly good we just thought of updating to new model .
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LGAnswers
Posted 5 years ago
Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Rated 1 out of 5 stars
Horrible customer service
rgoe Posted 1 year ago
Bestbuy customer service is beyond terrible. They have multiple call centers across multiple countries, long wait times, no central place for coordination and they don’t actually care about the end customer experience. In fact, they literally lie to get you off the phone. Would never buy from BestBuy again.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, there. Thank you for sharing your experience with the LG Dryer (DLGX4001B) model, and your feedback about Best Buy's customer service. We completely understand your concern about dealing with long wait times and poor support when you're trying to resolve issues. We strive to provide exceptional services and ensure a smooth experience.

Your experience is important to us, and we appreciate you bringing this to our attention. If you have any specific questions or concerns about your dryer, please feel free to reach out to us directly via private message on social media @LGUSSupport. We're here to assist you and ensure you get the support you deserve. Thank you for your patience, and we hope to help you soon. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Install yourself
Otto Posted 5 years ago
Product was good, the installation company along with best buy's coordination was horrible. One of the worst experiences I've ever had. Best buy says one thing and then their vendor says another. I recommend you use someone else for installation. Additionally, best buy store manager was of no use when the situation was explained.
No, I would not recommend this to a friend
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Brand response from LGAnswers
Posted 5 years ago
We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Rated 1 out of 5 stars
Faulty dryer
RafaelA Posted 1 year ago
Superb delivery guys and very professional handled unit with Care. However wouldn't recommend this tproduc because there must have been a mechanical issue with the heating element or the heating core system.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Rafael. Thanks for sharing your feedback with us. We understand your concern about the heating issue of your LG Dryer (DLGX4001B) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the dryer isn’t heating properly, we recommend checking that the gas supply is fully connected and that the lint filter and exhaust ducts are clear to ensure proper airflow. You can also try using the "Time Dry" function to see if the issue persists across different settings. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you're still experiencing problems, please reach out to us on social media @LGUSSupport, and we’d be happy to assist further. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Door does not fully close
Kaos Posted 2 years ago
I purchase this dryer a few months ago and just had it installed last week as we have been renovating our house and were just ready for the appliances to be installed. The dryer has not been used yet as the dryer door does not fully close. Tried to schedule a best buy geek squad service thru customer service and was told nothing available and I should try calling back in a few days.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001B) model. We appreciate your feedback and apologize for the inconvenience you have experienced with the door not fully closing. We understand how frustrating this must be, especially after waiting for the installation.

We apologize for the difficulties you encountered in scheduling a service appointment with our Geek Squad team. We assure you that this is not the level of service we strive to provide. We have taken note of your concern and will work diligently to address it. To obtain more details on your unit, you may visit this link: https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. If there's anything else we can do to assist you with or if you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Bad Experience... with coustomer support.
ZiadL Posted 2 years ago
My dryer arrived in shambles. Endless calls to customer support resulted in a promise for a replacement, but it's been a month of playing the waiting game. The delivery saga is like a sitcom of errors, and communication with support resembles Morse code – zero stars and still stuck in limbo. The waiting game continues... 11/09/2023 11:00 Am I tried to add pictures but it didn't work.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, Ziad. Thank you for taking the time to leave us feedback. We're sorry to hear that you had trouble with your LG dryer and for the service you have experienced. For best assistance, please reach out to the BestBuy customer care team, and if you receive no response, you can reach us out on Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do to help. ^Dan <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
looks beautiful but...
RhiannonW Posted 2 years ago
Air dry likes to switch to high heat which has ruined several items. LG customer service is a joke don't waist you time... regret this purchase. If you have the option go with a different brand.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, RhiannonW. We apologize for any inconvenience you've experienced with your LG 7.4 Cu. Ft. Stackable Smart Gas Dryer. We understand that the air dry feature switching to high heat can be frustrating and may have caused damage to your items. We'd like to assist you in resolving this issue.
To address the air dry switching to high heat, please ensure that you have selected the correct drying cycle and temperature settings. If the issue persists, please reach out to us privately on Facebook or Twitter using @LGUSSupport, and we'll be happy to assist you further. ~Luisa <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
RXO
KarenG Posted 1 year ago
RXO BROKE MY GAS LINE. BUY BEST DID NOT CALL ME TO MAKE IT RIGHT. THE INSURANCE COMPANY GAVE ME A HARD TIME. SENT ME THUR LOOPS.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Karen. Thank you for sharing your experience with us. We truly understand how concerning it must be for your LG Dryer (DLGX4001W) model to have caused damage to your gas line and have been dealing with the insurance company and the lack of follow-up from Best Buy. We strive to provide excellent service and ensure a smooth and seamless experience.

It’s important that the gas line issue is addressed immediately to avoid any potential safety hazards. We recommend contacting a licensed technician to assess the damage to the gas line and ensure everything is safely repaired. If you haven’t yet, it might also be helpful to escalate the situation with Best Buy customer service at 888-237-8289 or the insurance company to resolve the issue as quickly as possible.

If you need additional support with your dryer or guidance on how to proceed, please send us a private message on social media @LGUSSupport, and our team will assist you further.

We appreciate your patience and are here to help get everything sorted out for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
defective dryer
GioM Posted 1 year ago
getting an d80 d90 error since I got this machine. I already hired a professional to clean the vent in the wall but still getting the same error. I have to return this item
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Gio. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about dealing with error codes like D80 and D90. We strive to provide high-quality products and ensure a smooth and seamless experience. These error codes typically indicate issues with the ventilation system. Since you've already had the vent professionally cleaned, here are a few additional troubleshooting steps you can try: Ensure that the lint filter is clean and free of debris. A clogged lint filter can contribute to ventilation issues. Make sure the vent hose is not kinked or blocked. It should be properly connected and have a clear path for airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional solutions and discuss your options. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Pushing a review
Dishracks Posted 2 years ago
Dryer makes a lot of noise…. Light is ifffey… And service — non-existent And computer somet8mee makes it difficult to do what YOU want. AND…still wants to control you — if entire for not checked off— won’t submit
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001W) model. We understand that dealing with a noisy dryer and an unreliable light can be disappointing. Regarding the service experience, we strive to provide excellent customer service, but we fell short of your expectations. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
lg dryer
LGdryer Posted 4 years ago
stopped working 3 weeks after i purchased. Nice looking but not worth the hasle.
No, I would not recommend this to a friend
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Brand response from LGAnswers
Posted 4 years ago
Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
F Best Buy
Mike Posted 4 years ago
DON’T have “best buy” install or deliver appliances! The 3rd party employees they hire will damage your home and best buy and that 3rd party will refuse to take responsibility. Sitting here with water and floor damage in the thousands that I’m going to have to pay for unless I want to sue.
I would recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LGAnswers
Posted 4 years ago
It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Very poor business
Terrible Posted 1 year ago
Best Buy lied and said they install stackable and did not. Left dryer in middle of room. Still have not called me back.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, there. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about facing installation challenges, especially when stacking is essential for your setup. We strive to provide exceptional services and ensure a smooth experience. We recommend ensuring the stacking kit is compatible and that proper leveling is performed before stacking. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you have any product-specific questions or concerns, please send us a private message on social media @LGUSSupport. Our team would be happy to assist and provide guidance for your dryer setup. Your satisfaction is important to us, and we’re here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Rated 1 out of 5 stars
Dryer door design flaw
Tracewags Posted 2 years ago
Dryer door doesn’t fully close/seal. Had service come look at it and apparently that’s just the way it’s made. Problems is it lets lint/stuff get outside of the dryer. It keeps the seal a mess and stuff ends up on the door frame and sometimes on the floor in front of it. Wouldn’t purchase this had we known. Our old LG dryer was great for 18 years and the door fully closed/sealed.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, there. Thank you for taking the time to provide us with your feedback regarding your experience with the LG Dryer DLGX4001B) model. We understand that a properly sealed dryer door is crucial to prevent lint and debris from escaping the unit. We regret any frustration this has caused you, especially considering your positive experience with your previous LG dryer. We assure you that we take your concerns seriously and are committed to finding a solution for you. If there's anything else we can do to further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Worst company I've ever dealt with. Don't buy LG
ChristopherU Posted 2 months ago
None of the cycles work except Timed Dry which bypasses the thermistor and moisture sensor. LG says it's User error because the panel isn't showing an error code. I've argued with them for hours and gotten nowhere. They refuse to send a technician and I am stuck with a $1k broken dryer. Terrible company
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 2 months ago
Hi, Christopher. Thank you for reaching out, and we understand the importance of having your LG Dryer (DLGX4001B) model operate the way it should. To improve sensor-dry cycles, clean the moisture sensor bars inside the drum. Fabric softener sheets and detergent can coat the sensors, hindering moisture detection and causing premature cycle termination without error codes.

Gently wipe the two metal bars near the lint filter with a soft cloth and rubbing alcohol to restore moisture detection and resume automatic cycles. For more guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-how-to-clean-the-humidity-sensor--20153089283667 and https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. We want to take a closer look at your case. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Good luck with warranty service
TheodoreH Posted 7 months ago
Purchased a new LG HE washer and dryer set. The washer wouldn't dispence fabrics softener from the first day it was installed which I thought may be user error even though I have had two other sets dating back to 2012. The dryer just started making a vibration noise. After over an hour and a half dealing with LG tech support they tried convincing me it sounds normal. Then why did the noise just start and why have my other units never sounded like this? They said I would be charged for them to repair my two month old unit that is under warrant. Would not recommend buying LG anymore! Clearly they are now making trash like most of the manufacturers out there and they don't want to warranty their issues
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 7 months ago
Hello there, TheodoreH. Thank you for sharing your experience with your LG 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence (Black steel). We understand your inquiry regarding the new vibration noise you're hearing from the dryer and the difficulty you had with the previous service call and the discussion about potential warranty charges. We also understand that the unit didn't meet your expectations due to these concerns.
https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-gas-dryer-with-steam-and-built-in-intelligence-black-steel/J7G564PZY6
Your feedback is important, and we'd like to assist you further. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Horrible customer service
ThomasS Posted 4 months ago
Best Buy customer service is probably the worst customer support ive ever dealt with. I had an issue with my order on the delivery. I tried calling customer service correct issue and cannot get anyone for several days. I did do the online chat option took several hours and got nowhere. I was told I would get a call within a few days and never got one. I will never buy any other appliances buy again.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 4 months ago
Hi, Thomas. Thank you for reaching out about your LG Dryer (DLGX4001B) model. We understand the importance of having a smooth delivery and support experience. One helpful step you can try with this model—once everything is fully set up—is to run the Flow Sense check by ensuring the exhaust duct is clear and the venting is not restricted. This helps the dryer operate efficiently and prevents drying delays. For more guidance, visit https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Brns my clothes
AdrianaW Posted 6 months ago
My washer broke after using it for 18 years. When I replaced the washer my husband said we should replace the dryer to match the washer . I wish I had not listened to my husband the old washer dried my clothes perfeclty this one burns my clothes even in the normal setting.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 6 months ago
Hi, Adriana. Thanks for sharing your experience with the LG Dryer (DLGX4001W) model. We understand how important it is for your laundry to come out dry and undamaged, especially when upgrading your setup.

If clothes are overheating or getting scorched on the Normal setting, one step you can try is switching the Dry Level to Low or using the Delicates cycle, which uses lower heat. Also, make sure the lint filter and exhaust duct are clean and clear, as restricted airflow can cause heat buildup. This model also includes Sensor Dry, so using Time Dry with a shorter duration may help fine-tune the results. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-burning-or-discoloration--20152469727440. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
A VERY SAD TALE AND AN ANGRY CONSUMER
teacher Posted 4 years ago
It has been a month since I purchased the washer and dryer and it has been sitting in my garage for over two weeks. 3 times, men in third party trucks have come to install and couldn't because parts or kits were not sent with them. A fourth time, a NJ storm prevented Piscataway facility from sending the appliances. I received no call telling me that anything was wrong. One time they were to arrive between 12 and 6pm. They arrived at almost 7--didn't have the parts and told their dispatcher that one man had gotten hurt at the last install and couldn't do mine--a lie!!!!!! Dispatcher thought they were ashamed that they couldn't do the job. Maybe! I went back to the store in Holmdel 3 times to tell them what was happening because your computer system was telling me all incorrect things. They truly tried to help. At one point, I got the missing kits from the store so, I thought, the items could then finally be installed. This last time, Friday, yesterday, they arrived as expected and could not install because the wrong gas line was given to me! It wasn't long enough! My husband went to a plumbing store to buy a longer one. Of course, the men couldn't wait until he returned because they were on a schedule. I was told by Piscataway that I would get a call today to schedule another date to install. In the meantime, your computer system tells me that everything was completed when nothing was!!!!!!!!!!!!!! This is ridiculous! Get my puchases installed!
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LGAnswers
Posted 4 years ago
We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Beware of purchases from the outlet
SarahM Posted 2 years ago
I was referred to the outlet store when planning to purchase a brand new washer and dryer. I went to the outlet and found this dryer which was the one I was looking for. No one could tell me what was wrong with it. I didn't see any significant scratches or dents and I was led to believe most of the issues would be cosmetic. Once it was delivered and installed it made a bad noise that seemed to be coming from the drum. I had it returned. I was able to get my money back which I took to another store and bought a brand new dryer. I will never buy from the outlet again and I will never buy an appliance from best buy.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi there. Thank you for bringing this to our attention. We apologize for the disappointment and inconvenience you experienced with your purchase at our outlet store. It is never our intention for our customers to receive a product that does not meet their expectations. We appreciate you sharing your feedback with us and we will use it to improve our processes and services moving forward. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
never buy from BEST BUY ever- they dont help
jums Posted 5 years ago
never buy from best buy ever . i would never want my friends or family to go through hours of follow-up frm 25/11/20 to 12/8/20. we have had 4 service calls(each is an 1.5 hr long call-as no things is reordered nor noted on account.) and still i am unable to even do one load of laundry my old machines are disconnected and in garage(they damaged our new basement while bring the new ones inn-thats another followup) and new one is useless doesn't dry a single cloth.4 times people have come they dont know what is wrong as my vent have no clog at all and machine is giving error of d95 .no technician is sound in his job all are contractors and give hardly 10-15 min.they dont have booties and will talk with mask down .no professionalism. even if u complain there is no record notes you on other end are wasting you time on phone. last agent left saying change the machine.and for that i am asked to go to store as i got it in deal so i hv to go to store.they cant do any adjustment .-its harrestment nothing else. our old GE machines were working perfectly good we just thought of updating to new model .
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LGAnswers
Posted 5 years ago
Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Rated 1 out of 5 stars
Horrible customer service
rgoe Posted 1 year ago
Bestbuy customer service is beyond terrible. They have multiple call centers across multiple countries, long wait times, no central place for coordination and they don’t actually care about the end customer experience. In fact, they literally lie to get you off the phone. Would never buy from BestBuy again.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, there. Thank you for sharing your experience with the LG Dryer (DLGX4001B) model, and your feedback about Best Buy's customer service. We completely understand your concern about dealing with long wait times and poor support when you're trying to resolve issues. We strive to provide exceptional services and ensure a smooth experience.

Your experience is important to us, and we appreciate you bringing this to our attention. If you have any specific questions or concerns about your dryer, please feel free to reach out to us directly via private message on social media @LGUSSupport. We're here to assist you and ensure you get the support you deserve. Thank you for your patience, and we hope to help you soon. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Install yourself
Otto Posted 5 years ago
Product was good, the installation company along with best buy's coordination was horrible. One of the worst experiences I've ever had. Best buy says one thing and then their vendor says another. I recommend you use someone else for installation. Additionally, best buy store manager was of no use when the situation was explained.
No, I would not recommend this to a friend
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Brand response from LGAnswers
Posted 5 years ago
We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Rated 1 out of 5 stars
Faulty dryer
RafaelA Posted 1 year ago
Superb delivery guys and very professional handled unit with Care. However wouldn't recommend this tproduc because there must have been a mechanical issue with the heating element or the heating core system.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Rafael. Thanks for sharing your feedback with us. We understand your concern about the heating issue of your LG Dryer (DLGX4001B) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the dryer isn’t heating properly, we recommend checking that the gas supply is fully connected and that the lint filter and exhaust ducts are clear to ensure proper airflow. You can also try using the "Time Dry" function to see if the issue persists across different settings. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you're still experiencing problems, please reach out to us on social media @LGUSSupport, and we’d be happy to assist further. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Door does not fully close
Kaos Posted 2 years ago
I purchase this dryer a few months ago and just had it installed last week as we have been renovating our house and were just ready for the appliances to be installed. The dryer has not been used yet as the dryer door does not fully close. Tried to schedule a best buy geek squad service thru customer service and was told nothing available and I should try calling back in a few days.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001B) model. We appreciate your feedback and apologize for the inconvenience you have experienced with the door not fully closing. We understand how frustrating this must be, especially after waiting for the installation.

We apologize for the difficulties you encountered in scheduling a service appointment with our Geek Squad team. We assure you that this is not the level of service we strive to provide. We have taken note of your concern and will work diligently to address it. To obtain more details on your unit, you may visit this link: https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. If there's anything else we can do to assist you with or if you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Bad Experience... with coustomer support.
ZiadL Posted 2 years ago
My dryer arrived in shambles. Endless calls to customer support resulted in a promise for a replacement, but it's been a month of playing the waiting game. The delivery saga is like a sitcom of errors, and communication with support resembles Morse code – zero stars and still stuck in limbo. The waiting game continues... 11/09/2023 11:00 Am I tried to add pictures but it didn't work.
No, I would not recommend this to a friend
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, Ziad. Thank you for taking the time to leave us feedback. We're sorry to hear that you had trouble with your LG dryer and for the service you have experienced. For best assistance, please reach out to the BestBuy customer care team, and if you receive no response, you can reach us out on Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do to help. ^Dan <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
looks beautiful but...
RhiannonW Posted 2 years ago
Air dry likes to switch to high heat which has ruined several items. LG customer service is a joke don't waist you time... regret this purchase. If you have the option go with a different brand.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, RhiannonW. We apologize for any inconvenience you've experienced with your LG 7.4 Cu. Ft. Stackable Smart Gas Dryer. We understand that the air dry feature switching to high heat can be frustrating and may have caused damage to your items. We'd like to assist you in resolving this issue.
To address the air dry switching to high heat, please ensure that you have selected the correct drying cycle and temperature settings. If the issue persists, please reach out to us privately on Facebook or Twitter using @LGUSSupport, and we'll be happy to assist you further. ~Luisa <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
RXO
KarenG Posted 1 year ago
RXO BROKE MY GAS LINE. BUY BEST DID NOT CALL ME TO MAKE IT RIGHT. THE INSURANCE COMPANY GAVE ME A HARD TIME. SENT ME THUR LOOPS.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Karen. Thank you for sharing your experience with us. We truly understand how concerning it must be for your LG Dryer (DLGX4001W) model to have caused damage to your gas line and have been dealing with the insurance company and the lack of follow-up from Best Buy. We strive to provide excellent service and ensure a smooth and seamless experience.

It’s important that the gas line issue is addressed immediately to avoid any potential safety hazards. We recommend contacting a licensed technician to assess the damage to the gas line and ensure everything is safely repaired. If you haven’t yet, it might also be helpful to escalate the situation with Best Buy customer service at 888-237-8289 or the insurance company to resolve the issue as quickly as possible.

If you need additional support with your dryer or guidance on how to proceed, please send us a private message on social media @LGUSSupport, and our team will assist you further.

We appreciate your patience and are here to help get everything sorted out for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
defective dryer
GioM Posted 1 year ago
getting an d80 d90 error since I got this machine. I already hired a professional to clean the vent in the wall but still getting the same error. I have to return this item
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, Gio. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about dealing with error codes like D80 and D90. We strive to provide high-quality products and ensure a smooth and seamless experience. These error codes typically indicate issues with the ventilation system. Since you've already had the vent professionally cleaned, here are a few additional troubleshooting steps you can try: Ensure that the lint filter is clean and free of debris. A clogged lint filter can contribute to ventilation issues. Make sure the vent hose is not kinked or blocked. It should be properly connected and have a clear path for airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional solutions and discuss your options. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Pushing a review
Dishracks Posted 2 years ago
Dryer makes a lot of noise…. Light is ifffey… And service — non-existent And computer somet8mee makes it difficult to do what YOU want. AND…still wants to control you — if entire for not checked off— won’t submit
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 2 years ago
Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001W) model. We understand that dealing with a noisy dryer and an unreliable light can be disappointing. Regarding the service experience, we strive to provide excellent customer service, but we fell short of your expectations. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
lg dryer
LGdryer Posted 4 years ago
stopped working 3 weeks after i purchased. Nice looking but not worth the hasle.
No, I would not recommend this to a friend
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Brand response from LGAnswers
Posted 4 years ago
Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
F Best Buy
Mike Posted 4 years ago
DON’T have “best buy” install or deliver appliances! The 3rd party employees they hire will damage your home and best buy and that 3rd party will refuse to take responsibility. Sitting here with water and floor damage in the thousands that I’m going to have to pay for unless I want to sue.
I would recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LGAnswers
Posted 4 years ago
It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rated 1 out of 5 stars
Very poor business
Terrible Posted 1 year ago
Best Buy lied and said they install stackable and did not. Left dryer in middle of room. Still have not called me back.
No, I would not recommend this to a friend
This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White
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Brand response from LG Digital Customer Care
Posted 1 year ago
Hi, there. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about facing installation challenges, especially when stacking is essential for your setup. We strive to provide exceptional services and ensure a smooth experience. We recommend ensuring the stacking kit is compatible and that proper leveling is performed before stacking. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you have any product-specific questions or concerns, please send us a private message on social media @LGUSSupport. Our team would be happy to assist and provide guidance for your dryer setup. Your satisfaction is important to us, and we’re here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Dryer door design flaw

Tracewags Posted 2 years ago

Dryer door doesn’t fully close/seal. Had service come look at it and apparently that’s just the way it’s made. Problems is it lets lint/stuff get outside of the dryer. It keeps the seal a mess and stuff ends up on the door frame and sometimes on the floor in front of it. Wouldn’t purchase this had we known. Our old LG dryer was great for 18 years and the door fully closed/sealed.

No, I would not recommend this to a friend

Unhelpful (0)

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Brand response from LG Digital Customer Care

Posted 2 years ago

Hi, there. Thank you for taking the time to provide us with your feedback regarding your experience with the LG Dryer DLGX4001B) model. We understand that a properly sealed dryer door is crucial to prevent lint and debris from escaping the unit. We regret any frustration this has caused you, especially considering your positive experience with your previous LG dryer. We assure you that we take your concerns seriously and are committed to finding a solution for you. If there's anything else we can do to further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Worst company I've ever dealt with. Don't buy LG

ChristopherU Posted 2 months ago

None of the cycles work except Timed Dry which bypasses the thermistor and moisture sensor. LG says it's User error because the panel isn't showing an error code. I've argued with them for hours and gotten nowhere. They refuse to send a technician and I am stuck with a $1k broken dryer. Terrible company

Posted 2 months ago

Hi, Christopher. Thank you for reaching out, and we understand the importance of having your LG Dryer (DLGX4001B) model operate the way it should. To improve sensor-dry cycles, clean the moisture sensor bars inside the drum. Fabric softener sheets and detergent can coat the sensors, hindering moisture detection and causing premature cycle termination without error codes.

Gently wipe the two metal bars near the lint filter with a soft cloth and rubbing alcohol to restore moisture detection and resume automatic cycles. For more guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-how-to-clean-the-humidity-sensor--20153089283667 and https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. We want to take a closer look at your case. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Good luck with warranty service

TheodoreH Posted 7 months ago

Purchased a new LG HE washer and dryer set. The washer wouldn't dispence fabrics softener from the first day it was installed which I thought may be user error even though I have had two other sets dating back to 2012. The dryer just started making a vibration noise. After over an hour and a half dealing with LG tech support they tried convincing me it sounds normal. Then why did the noise just start and why have my other units never sounded like this? They said I would be charged for them to repair my two month old unit that is under warrant. Would not recommend buying LG anymore! Clearly they are now making trash like most of the manufacturers out there and they don't want to warranty their issues

Posted 7 months ago

Hello there, TheodoreH. Thank you for sharing your experience with your LG 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence (Black steel). We understand your inquiry regarding the new vibration noise you're hearing from the dryer and the difficulty you had with the previous service call and the discussion about potential warranty charges. We also understand that the unit didn't meet your expectations due to these concerns.
https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-gas-dryer-with-steam-and-built-in-intelligence-black-steel/J7G564PZY6
Your feedback is important, and we'd like to assist you further. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Horrible customer service

ThomasS Posted 4 months ago

Best Buy customer service is probably the worst customer support ive ever dealt with. I had an issue with my order on the delivery. I tried calling customer service correct issue and cannot get anyone for several days. I did do the online chat option took several hours and got nowhere. I was told I would get a call within a few days and never got one. I will never buy any other appliances buy again.

Posted 4 months ago

Hi, Thomas. Thank you for reaching out about your LG Dryer (DLGX4001B) model. We understand the importance of having a smooth delivery and support experience. One helpful step you can try with this model—once everything is fully set up—is to run the Flow Sense check by ensuring the exhaust duct is clear and the venting is not restricted. This helps the dryer operate efficiently and prevents drying delays. For more guidance, visit https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Brns my clothes

AdrianaW Posted 6 months ago

My washer broke after using it for 18 years. When I replaced the washer my husband said we should replace the dryer to match the washer . I wish I had not listened to my husband the old washer dried my clothes perfeclty this one burns my clothes even in the normal setting.

This review is from LG - 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence - White

Posted 6 months ago

Hi, Adriana. Thanks for sharing your experience with the LG Dryer (DLGX4001W) model. We understand how important it is for your laundry to come out dry and undamaged, especially when upgrading your setup.

If clothes are overheating or getting scorched on the Normal setting, one step you can try is switching the Dry Level to Low or using the Delicates cycle, which uses lower heat. Also, make sure the lint filter and exhaust duct are clean and clear, as restricted airflow can cause heat buildup. This model also includes Sensor Dry, so using Time Dry with a shorter duration may help fine-tune the results. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-burning-or-discoloration--20152469727440. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

A VERY SAD TALE AND AN ANGRY CONSUMER

teacher Posted 4 years ago

It has been a month since I purchased the washer and dryer and it has been sitting in my garage for over two weeks. 3 times, men in third party trucks have come to install and couldn't because parts or kits were not sent with them. A fourth time, a NJ storm prevented Piscataway facility from sending the appliances. I received no call telling me that anything was wrong. One time they were to arrive between 12 and 6pm. They arrived at almost 7--didn't have the parts and told their dispatcher that one man had gotten hurt at the last install and couldn't do mine--a lie!!!!!! Dispatcher thought they were ashamed that they couldn't do the job. Maybe! I went back to the store in Holmdel 3 times to tell them what was happening because your computer system was telling me all incorrect things. They truly tried to help. At one point, I got the missing kits from the store so, I thought, the items could then finally be installed. This last time, Friday, yesterday, they arrived as expected and could not install because the wrong gas line was given to me! It wasn't long enough! My husband went to a plumbing store to buy a longer one. Of course, the men couldn't wait until he returned because they were on a schedule. I was told by Piscataway that I would get a call today to schedule another date to install. In the meantime, your computer system tells me that everything was completed when nothing was!!!!!!!!!!!!!! This is ridiculous! Get my puchases installed!

Brand response from LGAnswers

Posted 4 years ago

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Beware of purchases from the outlet

SarahM Posted 2 years ago

I was referred to the outlet store when planning to purchase a brand new washer and dryer. I went to the outlet and found this dryer which was the one I was looking for. No one could tell me what was wrong with it. I didn't see any significant scratches or dents and I was led to believe most of the issues would be cosmetic. Once it was delivered and installed it made a bad noise that seemed to be coming from the drum. I had it returned. I was able to get my money back which I took to another store and bought a brand new dryer. I will never buy from the outlet again and I will never buy an appliance from best buy.

Hi there. Thank you for bringing this to our attention. We apologize for the disappointment and inconvenience you experienced with your purchase at our outlet store. It is never our intention for our customers to receive a product that does not meet their expectations. We appreciate you sharing your feedback with us and we will use it to improve our processes and services moving forward. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

never buy from BEST BUY ever- they dont help

jums Posted 5 years ago

never buy from best buy ever . i would never want my friends or family to go through hours of follow-up frm 25/11/20 to 12/8/20. we have had 4 service calls(each is an 1.5 hr long call-as no things is reordered nor noted on account.) and still i am unable to even do one load of laundry my old machines are disconnected and in garage(they damaged our new basement while bring the new ones inn-thats another followup) and new one is useless doesn't dry a single cloth.4 times people have come they dont know what is wrong as my vent have no clog at all and machine is giving error of d95 .no technician is sound in his job all are contractors and give hardly 10-15 min.they dont have booties and will talk with mask down .no professionalism. even if u complain there is no record notes you on other end are wasting you time on phone. last agent left saying change the machine.and for that i am asked to go to store as i got it in deal so i hv to go to store.they cant do any adjustment .-its harrestment nothing else. our old GE machines were working perfectly good we just thought of updating to new model .

Unhelpful (2)

Posted 5 years ago

Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>

rgoe Posted 1 year ago

Bestbuy customer service is beyond terrible. They have multiple call centers across multiple countries, long wait times, no central place for coordination and they don’t actually care about the end customer experience. In fact, they literally lie to get you off the phone. Would never buy from BestBuy again.

Unhelpful (1)

Posted 1 year ago

Hi, there. Thank you for sharing your experience with the LG Dryer (DLGX4001B) model, and your feedback about Best Buy's customer service. We completely understand your concern about dealing with long wait times and poor support when you're trying to resolve issues. We strive to provide exceptional services and ensure a smooth experience.

Your experience is important to us, and we appreciate you bringing this to our attention. If you have any specific questions or concerns about your dryer, please feel free to reach out to us directly via private message on social media @LGUSSupport. We're here to assist you and ensure you get the support you deserve. Thank you for your patience, and we hope to help you soon. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Install yourself

Otto Posted 5 years ago

Product was good, the installation company along with best buy's coordination was horrible. One of the worst experiences I've ever had. Best buy says one thing and then their vendor says another. I recommend you use someone else for installation. Additionally, best buy store manager was of no use when the situation was explained.

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>

Faulty dryer

RafaelA Posted 1 year ago

Superb delivery guys and very professional handled unit with Care. However wouldn't recommend this tproduc because there must have been a mechanical issue with the heating element or the heating core system.

Hi, Rafael. Thanks for sharing your feedback with us. We understand your concern about the heating issue of your LG Dryer (DLGX4001B) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the dryer isn’t heating properly, we recommend checking that the gas supply is fully connected and that the lint filter and exhaust ducts are clear to ensure proper airflow. You can also try using the "Time Dry" function to see if the issue persists across different settings. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you're still experiencing problems, please reach out to us on social media @LGUSSupport, and we’d be happy to assist further. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Door does not fully close

Kaos Posted 2 years ago

I purchase this dryer a few months ago and just had it installed last week as we have been renovating our house and were just ready for the appliances to be installed. The dryer has not been used yet as the dryer door does not fully close. Tried to schedule a best buy geek squad service thru customer service and was told nothing available and I should try calling back in a few days.

Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001B) model. We appreciate your feedback and apologize for the inconvenience you have experienced with the door not fully closing. We understand how frustrating this must be, especially after waiting for the installation.

We apologize for the difficulties you encountered in scheduling a service appointment with our Geek Squad team. We assure you that this is not the level of service we strive to provide. We have taken note of your concern and will work diligently to address it. To obtain more details on your unit, you may visit this link: https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. If there's anything else we can do to assist you with or if you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Bad Experience... with coustomer support.

ZiadL Posted 2 years ago

My dryer arrived in shambles. Endless calls to customer support resulted in a promise for a replacement, but it's been a month of playing the waiting game. The delivery saga is like a sitcom of errors, and communication with support resembles Morse code – zero stars and still stuck in limbo. The waiting game continues... 11/09/2023 11:00 Am I tried to add pictures but it didn't work.

Hi, Ziad. Thank you for taking the time to leave us feedback. We're sorry to hear that you had trouble with your LG dryer and for the service you have experienced. For best assistance, please reach out to the BestBuy customer care team, and if you receive no response, you can reach us out on Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do to help. ^Dan <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

looks beautiful but...

RhiannonW Posted 2 years ago

Air dry likes to switch to high heat which has ruined several items. LG customer service is a joke don't waist you time... regret this purchase. If you have the option go with a different brand.

Hi, RhiannonW. We apologize for any inconvenience you've experienced with your LG 7.4 Cu. Ft. Stackable Smart Gas Dryer. We understand that the air dry feature switching to high heat can be frustrating and may have caused damage to your items. We'd like to assist you in resolving this issue.
To address the air dry switching to high heat, please ensure that you have selected the correct drying cycle and temperature settings. If the issue persists, please reach out to us privately on Facebook or Twitter using @LGUSSupport, and we'll be happy to assist you further. ~Luisa <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

RXO

KarenG Posted 1 year ago

RXO BROKE MY GAS LINE. BUY BEST DID NOT CALL ME TO MAKE IT RIGHT. THE INSURANCE COMPANY GAVE ME A HARD TIME. SENT ME THUR LOOPS.

Hi, Karen. Thank you for sharing your experience with us. We truly understand how concerning it must be for your LG Dryer (DLGX4001W) model to have caused damage to your gas line and have been dealing with the insurance company and the lack of follow-up from Best Buy. We strive to provide excellent service and ensure a smooth and seamless experience.

It’s important that the gas line issue is addressed immediately to avoid any potential safety hazards. We recommend contacting a licensed technician to assess the damage to the gas line and ensure everything is safely repaired. If you haven’t yet, it might also be helpful to escalate the situation with Best Buy customer service at 888-237-8289 or the insurance company to resolve the issue as quickly as possible.

If you need additional support with your dryer or guidance on how to proceed, please send us a private message on social media @LGUSSupport, and our team will assist you further.

We appreciate your patience and are here to help get everything sorted out for you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

defective dryer

GioM Posted 1 year ago

getting an d80 d90 error since I got this machine. I already hired a professional to clean the vent in the wall but still getting the same error. I have to return this item

Hi, Gio. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about dealing with error codes like D80 and D90. We strive to provide high-quality products and ensure a smooth and seamless experience. These error codes typically indicate issues with the ventilation system. Since you've already had the vent professionally cleaned, here are a few additional troubleshooting steps you can try: Ensure that the lint filter is clean and free of debris. A clogged lint filter can contribute to ventilation issues. Make sure the vent hose is not kinked or blocked. It should be properly connected and have a clear path for airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional solutions and discuss your options. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Pushing a review

Dishracks Posted 2 years ago

Dryer makes a lot of noise…. Light is ifffey… And service — non-existent And computer somet8mee makes it difficult to do what YOU want. AND…still wants to control you — if entire for not checked off— won’t submit

Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001W) model. We understand that dealing with a noisy dryer and an unreliable light can be disappointing. Regarding the service experience, we strive to provide excellent customer service, but we fell short of your expectations. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

lg dryer

LGdryer Posted 4 years ago

stopped working 3 weeks after i purchased. Nice looking but not worth the hasle.

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

F Best Buy

Mike Posted 4 years ago

DON’T have “best buy” install or deliver appliances! The 3rd party employees they hire will damage your home and best buy and that 3rd party will refuse to take responsibility. Sitting here with water and floor damage in the thousands that I’m going to have to pay for unless I want to sue.

I would recommend this to a friend

It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Very poor business

Terrible Posted 1 year ago

Best Buy lied and said they install stackable and did not. Left dryer in middle of room. Still have not called me back.

Hi, there. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about facing installation challenges, especially when stacking is essential for your setup. We strive to provide exceptional services and ensure a smooth experience. We recommend ensuring the stacking kit is compatible and that proper leveling is performed before stacking. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you have any product-specific questions or concerns, please send us a private message on social media @LGUSSupport. Our team would be happy to assist and provide guidance for your dryer setup. Your satisfaction is important to us, and we’re here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Customer Ratings & Reviews