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MarqueR Posted
Came delivered with 4 screws missing from the back. After first use could not completely clean top of stove. The irons are stain holders and the rubber cushions under irons keep falling out. I did a survey after delivery about missing screws and have yet to hear from anyone.
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We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
JohnH Posted
Range is nice. It looks good. It works well enough. Unfortunately, the self cleaning oven gets so hot that it melts itself and is unusable after. Parts seems to be difficult to get so the repair person couldn’t get what he needed and now we have to have the whole thing replaced. It’s a mess.
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Hi, John. Thank you for sharing your experience with the LG Range (LSGS6338F) model. We understand your concern about having the self-cleaning oven cause issues, especially when it leads to damage and the need for a replacement. We strive to provide high-quality products that exceed our customer's needs and expectations.
While we recommend avoiding the self-cleaning feature until the issue is resolved, please be assured that we are committed to assisting you in getting this matter sorted.
We recommend reaching out to your repair technician to check if any parts can be expedited or replaced. Alternatively, please send us a private message on social media @LGUSSupport, and our team will help coordinate a resolution to ensure your range is replaced or repaired promptly.
We appreciate your patience, and we’re here to support you through this process. ^Juvy
Nova Posted
Convection oven doesn't go 22temperature Air fry doesn't go to temperature.
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We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha