LifeProof WAKE Series Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max Black 77-85702

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Rated 1 out of 5 stars
Problems with wireless charging
Psycholotron Posted 4 years ago
Love the case, but the case interferes with wireless charging. Wireless charging works great without the case on. Unfortunately, I'll be exchanging the case.
No, I would not recommend this to a friend
This review is from LifeProof - WAKE Series Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Black
Unhelpful (2)
Report Comment
Brand response from LifeProof Support Team
Posted 4 years ago
Hi there!

We're sorry to hear about the frustration with your WĀKE case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. If you continue having issues with your case, feel free to call us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Case
Brandon Posted 4 years ago
Cracked my screen protector the first drop really disappointing
No, I would not recommend this to a friend
This review is from LifeProof - WAKE Series Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Black
Unhelpful (0)
Report Comment
Brand response from LifeProof Support Team
Posted 4 years ago
Hey, Brandon!

We're sorry to hear about your frustration with your WĀKE case! While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the screen protector, we'd be more than happy to look into getting you a replacement case. Feel free to call us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Breaks easilty
Wotrij Posted 4 years ago
I spent the money for this case to give my new expensive phone the ultimate protection. Within a few months the charge door as they call it broke off. This created a sharp edge that cut my finger and without it the case is no longer waterproof. When you try to file a warranty claim with the company they require a credit card number and charge 14.95.
No, I would not recommend this to a friend
This review is from LifeProof - WAKE Series Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Black
Unhelpful (0)
Report Comment
Brand response from LifeProof Support Team
Posted 4 years ago
Hi there!

We're sorry to hear about the damage to you WĀKE case! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. We're glad to hear that you were able to get a warranty claim filed. If you run into any other issues, feel free to call us at 1-888-533-0735, and we can get you helped out.

Best,
LifeProof Customer Service Team

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Rated 1 out of 5 stars
Problems with wireless charging
Psycholotron Posted 4 years ago
Love the case, but the case interferes with wireless charging. Wireless charging works great without the case on. Unfortunately, I'll be exchanging the case.
No, I would not recommend this to a friend
This review is from LifeProof - WAKE Series Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Black
Unhelpful (2)
Report Comment
Brand response from LifeProof Support Team
Posted 4 years ago
Hi there!

We're sorry to hear about the frustration with your WĀKE case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. If you continue having issues with your case, feel free to call us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Case
Brandon Posted 4 years ago
Cracked my screen protector the first drop really disappointing
No, I would not recommend this to a friend
This review is from LifeProof - WAKE Series Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Black
Unhelpful (0)
Report Comment
Brand response from LifeProof Support Team
Posted 4 years ago
Hey, Brandon!

We're sorry to hear about your frustration with your WĀKE case! While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the screen protector, we'd be more than happy to look into getting you a replacement case. Feel free to call us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Breaks easilty
Wotrij Posted 4 years ago
I spent the money for this case to give my new expensive phone the ultimate protection. Within a few months the charge door as they call it broke off. This created a sharp edge that cut my finger and without it the case is no longer waterproof. When you try to file a warranty claim with the company they require a credit card number and charge 14.95.
No, I would not recommend this to a friend
This review is from LifeProof - WAKE Series Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Black
Unhelpful (0)
Report Comment
Brand response from LifeProof Support Team
Posted 4 years ago
Hi there!

We're sorry to hear about the damage to you WĀKE case! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. We're glad to hear that you were able to get a warranty claim filed. If you run into any other issues, feel free to call us at 1-888-533-0735, and we can get you helped out.

Best,
LifeProof Customer Service Team

Page 1 0 of 0 reviews

86%

would recommend to a friend

Problems with wireless charging

Psycholotron Posted 4 years ago

Love the case, but the case interferes with wireless charging. Wireless charging works great without the case on. Unfortunately, I'll be exchanging the case.

No, I would not recommend this to a friend

This review is from LifeProof - WAKE Series Soft Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max - Black

Unhelpful (2)

ReportComment

Brand response from LifeProof Support Team

Posted 4 years ago

Hi there!

We're sorry to hear about the frustration with your WĀKE case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. If you continue having issues with your case, feel free to call us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team

Case

Brandon Posted 4 years ago

Cracked my screen protector the first drop really disappointing

Unhelpful (0)

Hey, Brandon!

We're sorry to hear about your frustration with your WĀKE case! While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the screen protector, we'd be more than happy to look into getting you a replacement case. Feel free to call us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team

Breaks easilty

Wotrij Posted 4 years ago

I spent the money for this case to give my new expensive phone the ultimate protection. Within a few months the charge door as they call it broke off. This created a sharp edge that cut my finger and without it the case is no longer waterproof. When you try to file a warranty claim with the company they require a credit card number and charge 14.95.

Hi there!

We're sorry to hear about the damage to you WĀKE case! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. We're glad to hear that you were able to get a warranty claim filed. If you run into any other issues, feel free to call us at 1-888-533-0735, and we can get you helped out.

Best,
LifeProof Customer Service Team

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